Trending Stories
The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
CATEGORY NAME
The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4, 2024
Complimentary Registration Now Open For Doug Kennedy’s Next Hospitality Training Webcast! Sponsored By Travel Outlook and Track Hospitality Software Register your team and participate live, or view the recording, of Doug Kennedy’s next 40-minute training webcast scheduled for Monday, October 21, from Noon – 12:45pm EST. REGISTER HERE “Speakers and trainers like me are always looking for new ways to represent intangible concepts,” said KTN President Doug Kennedy, “So I’m excited to share the model we use, a simple tricycle. I think it’s the perfect model to represent the components needed for a guest to have an overall ex
Cloudbeds Integrates PXier To Enhance Sales, Catering, and Spa Management Capabilities
Cloudbeds | October 4, 2024
San Diego, CA – Cloudbeds, the premier hospitality management software platform, has today announced a preferred partnership with PXier, a leader in sales, catering, and spa management software solutions. The agreement will provide Cloudbeds’ property management system (PMS) users with seamless access to PXier’s advanced suite of tools, allowing for tighter operational control and enhanced guest service capabilities. PXier’s highly specialized sales, catering, and spa management modules will enable Cloudbeds customers to automate and streamline essential hospitality operations such as event management, catering logistics, and sp
Agilysys Unveils Software Innovations at G2E 2024 to Help Gaming Properties Enhance Efficiency and Revenue While Elevating Guest and Staff Experiences...
Agilysys | October 3, 2024
ALPHARETTA, GA (October 3, 2024) — Agilysys, Inc., a leading global provider of hospitality software solutions and services, today announced new and enhanced solutions gaming properties can use to elevate guest service, alleviate staff workload stress and streamline operations. The new offerings will be showcased at the upcoming Global Gaming Expo (G2E) 2024, October 7th – 10th 2024, The Venetian Expo, Las Vegas, #G2E2024. Key solution highlights: Enhanced Agent Dashboard in Agilysys LMS Property Management System Enables Rewarding Employees for Effective Upselling. A new interactive dashboard tracks upsell revenue by agent
Optimizing Menu Engineering for the Hospitality Industry
James Samson | October 3, 2024
Menu engineering is an essential practice in the hospitality industry, particularly for food and beverage operations. It involves the strategic design and analysis of menus to maximize profitability and customer satisfaction. By applying best practices and leveraging hard data, hospitality businesses can enhance their menus to drive revenue and improve guest experiences. Strategies for Effective Menu Engineering 1. Menu Item Categorization: Stars, Plow Horses, Puzzles, and Dogs The foundation of menu engineering lies in categorizing menu items based on their popularity and profitability: Stars: High popularity, high profitability.
U.S. Hotel Results for Week Ending 28 September
CoStar Group | October 3, 2024
WASHINGTON – 3 October 2024 – The U.S. hotel industry reported positive year-over-year comparisons, according to CoStar’s latest data through 28 September. CoStar is a leading provider of online real estate marketplaces, information and analytics in the property markets. 22-28 September 2024 (percentage change from comparable week in 2023): Occupancy: 68.4% (+2.6%) Average daily rate (ADR): US$170.24 (+7.5%) Revenue per available room (RevPAR): US$116.50 (+10.2%) Among the Top 25 Markets, New York City saw the highest year-over-year increases in each of the key performance metrics: occupancy (+11.4% to 93.2%)
Customer Service Week 2024
Shep Hyken | October 3, 2024
If you’re reading this article the day it comes out, then next week – the first full week of October – is Customer Service Week. This special week was created in the 1980s when the International Customer Service Association suggested that organizations should recognize the employees who create the experience that gets customers to say, “I’ll be back.” Here are five ideas to celebrate. There’s nothing wrong with acknowledging customers during this week. I encourage it. But who makes those customers want to do business with you? Your employees! So, with that in mind, here are five ideas, one for each day of the week, to insp
Peachtree Group Breaks Ground on Dual-Branded AC Hotel and Moxy Hotel in Dallas
Peachtree Group | October 3, 2024
ATLANTA & DALLAS--Peachtree Group (“Peachtree”) celebrated the groundbreaking of a new 19-story, dual-branded hotel development featuring the award-winning Marriott brands, AC Hotel and Moxy Hotel, in the heart of Uptown Dallas. The development will bring 264 upscale rooms, modern amenities and unique lifestyle offerings to the bustling McKinney Avenue corridor. The much-anticipated project promises to elevate the city's hospitality scene and is expected to open in Summer 2026. The property will offer an unmatched blend of comfort, style and convenience, featuring 110 rooms for the AC Hotel and 154 rooms for the Moxy Hotel, providi
Employer Branding: Upskilling as a Strategy in the War for Talent
EHL | October 3, 2024
“Why would an intelligent, passionate, ambitious person want to work for us?” In today's competitive job market, where the war for talent has become more intense than ever, that’s the question that every business should be asking itself if it wants to achieve success. The answer, however, isn’t always straightforward. With companies currently facing significant challenges to hiring and retaining talented individuals, it’s essential they adopt innovative strategies to enhance their employer brand, stand out from the crowd and appeal to talented professionals. One such strategy is upskilling. This involves investing in employee