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The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
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D’Anthony Foster Appointed Executive Chef for The Point in the Adirondack Mountains
The Point | October 3, 2024
September 25, 2024 (Saranac Lake, New York) – With autumn mere weeks away, The Point is pleased to announce a new executive chef and seasonal events to entice guests to enjoy the coziest time of year in the Adirondack Mountains. Secluded on 75 acres of the former Great Camp of William Avery Rockefeller II on Upper Saranac Lake, the first Relais & Châteaux in North America invites travelers to relax, unplug, and feast upon an all-inclusive wealth of activities and amenities any way they desire, while enjoying the “house party” atmosphere that pervades the estate. New Talent Leading the Kitchen Communal dining is an essential in
NewcrestImage Acquires The Beeman Hotel In Dallas
NewcrestImage | October 3, 2024
NewcrestImage continues to grow its portfolio of luxury full-service properties with the addition of The Beeman Hotel, which features 296 guest rooms and suites over nine floors. “The Beeman is a very high-quality property that offers tremendous upside potential to help drive our ambitious growth goals,” said Mehul Patel, Managing Partner and CEO of NewcrestImage. “To further and fully optimize this hotel’s value and profits, we intend to rebrand in the high-end upscale category.” NewcrestImage has selected Coury Hospitality to manage the property. Coury, along with its Concert Hospitality affiliate, already manages four upscale
AHLA, Hotel Industry Leaders Remain Opposed to Revised NYC Hotel Licensing Bill
AHLA | October 3, 2024
WASHINGTON (Oct. 3, 2024) – After New York City Councilwoman Julie Menin shared a new version of her hotel licensing bill with industry stakeholders, hotel industry leaders released the following statements: “While we appreciate the Councilwoman’s willingness to listen to industry feedback and work toward more sensible outcomes for New York City’s hotels, the new version of the legislation still contains language that will cause significant economic harm – primarily to small, family-owned hotels and the largely immigrant and minority-owned businesses that support them. There is no question that this bill, if passed, will cause
How to Convince AI That You Are the Best Candidate for the Job
Linchi Kwok | October 2, 2024
Last week, we discussed how more companies used AI to screen resumes and analyze job candidates’ performance in the initial interviews. We called for companies’ attention to the potential AI biases in hiring. This week, we will visit what job candidates can do to help AI pick us and recommend us for hiring. A. Writing a Resume Tailored to AI Screening First and foremost, job candidates must thoroughly research the job and the company to understand its job descriptions and organizational culture. From there, they can: Write the resume in Word and submit it as a Word document instead of a PDF file. Select a straightforw
Taiba Investments and Hilton to Introduce Madinah’s First Waldorf Astoria
Waldorf Astoria Hotels & Resorts | October 2, 2024
DUBAI, United Arab Emirates--Taiba Investments, a leader in Saudi hospitality and real estate, has unveiled a strategic partnership with Hilton (NYSE: HLT) to bring the iconic Waldorf Astoria Hotels & Resorts brand to the holy city of Madinah. Signed during the Future Hospitality Summit (FHS) World in Dubai, this agreement underscores Taiba Investments’ ongoing expansion into the high-end hospitality market and further reinforces the company’s commitment to elevating Saudi Arabia’s tourism sector by partnering with world-renowned hospitality companies such as Hilton. Commenting on the partnership, Sultan Al Otaibi, CEO, Taiba Inv
Understanding Event Sponsorship as a Marketing Tool
EHL | October 2, 2024
With the cost of marketing on digital platforms going up and conversion rates heading in the other direction, brands in many industries are looking for different ways to reach and attract customers. Event sponsorship positions your brand and message in the spotlight of the people that matter. With events teams expecting a 10% increase in attendees this year and 86.4% of organizers planning to maintain or increase their events in 2024, in-person events are thriving. With that in mind, how can you choose the right event to sponsor to generate the best possible return on investment? Why sponsor an event? Before we discuss the different t
Hotel Performance Outlook for Denver: Growth Picking Up Through 2026
Katy Black | October 2, 2024
For Denver hotels, the first five months of 2024 were somewhat volatile, with March declines being offset by April gains. This trend can be partially attributed to Easter falling in March this year. After two months of RevPAR declines in Denver in June and July, August was a stellar month for the city’s hotels, with the RevPAR increase nearing 10%. However, the declines in June and July resulted in little growth for the city in the summer of 2024, as overall RevPAR growth through August is less than 0.5%. No significant changes in the fourth quarter will likely result in little to no RevPAR growth in Denver from 2023 to 2024. This nomina
Hyatt Completes Acquisition of Standard International and Its Iconic Hotel Brands, The Standard and Bunkhouse Hotels
Hyatt Hotels Corporation | October 2, 2024
CHICAGO (OCTOBER 2, 2024) – Hyatt Hotels Corporation (NYSE: H) today announced the completed acquisition of the brands and most of the affiliates of pioneering lifestyle hospitality company Standard International, parent company of The Standard and Bunkhouse Hotels brands. This acquisition enhances Hyatt’s leading position in the industry’s premier lifestyle segment, building on both Hyatt’s organic growth and a series of acquisitions that quintupled the number of lifestyle rooms in Hyatt’s global portfolio between 2017 and 2023. The 100% asset-light portfolio includes management, franchise and license contracts for 22 open hote