Trending Stories
The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Centerâ„¢ | October 2, 2024
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Sheraton Denver Downtown Appoints Siiri Lobe as New Director of Sales and Marketing
Sheraton Denver Downtown | October 2, 2024
(Denver, Colo.) – October 2, 2024 – Sheraton Denver Downtown, Denver’s largest and recently renovated 1,238-room hotel, announces several exciting updates at the property this fall, starting with the appointment of Siiri Lobe as the new Director of Sales and Marketing. Lobe brings 20+ years of hospitality experience to the leadership role and will develop and oversee group sales and marketing for the property. Additionally, the Sheraton Denver Downtown is proud to have received three prestigious industry awards over the last quarter thanks to the work of its stellar team and the impressive renovation including Smart Meetings Smart St
How an Independent Chicago Inn Built a Great Sleep Program
Adam and Larry Mogelonsky | October 2, 2024
By Adam and Larry Mogelonsky When we think of sleep tourism, our first thought may be one of elaborate, expensive, multi-night wellness retreats at some glitzy ultraluxury resort in a tropical paradise where getting a good night’s rest is all but an inevitability. Or perhaps you’re thinking of one of the new high-tech sleep chambers brimming with cameras, monitor sensors and algorithmic insights, like the 9h nine hours capsule hotels over in Japan. But setting up these programs need not be out of reach for your hotel, where this stellar example shows just how to do it right while also making it part of something far bigger.  The Deer
Best Career Advice: FIU Founder and Hospitality Industry Legend Tells It Like It Is
FIU's Chaplin School of Hospitality & Tourism Management | October 2, 2024
50 years later, Rocco M. Angelo of FIU’s Chaplin School still mentors students and stays connected with the hospitality leaders he has taught over the decades. Learn his tips for professional success. Five decades ago, FIU Hospitality Professor Emeritus and current Associate Dean of Alumni Relations Rocco M. Angelo joined a small program that has morphed into what is today the Chaplin School of Hospitality & Tourism Management on the Biscayne Bay Campus of Florida International University (FIU). This semester, the hospitality pioneer marks his 50th anniversary at FIU. At 93, he is the oldest faculty member still coming to work, and
Cogwheel Analytics Announces Launch of Hotel Digital Marketing Benchmarking Scorecard
Cogwheel Analytics | October 2, 2024
Denver, CO – We are pleased to introduce our latest innovation, the Benchmarking Scorecard. This enterprise tool is crafted to transform how hotels assess their digital marketing performance. Tailored to meet the needs of hotel management companies, ownership groups and digital marketing agencies for both branded and independent hotels. The Benchmarking Scorecard allows you to compare your hotels’ performance indexes against key performance indicators of similar hotels. The Benchmarking Scorecard leverages the latest advancements in automation technology and integrates seamlessly with our existing business intelligence and descriptive
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Centerâ„¢ | October 2, 2024
Santa Fe, New Mexico (October 2, 2024): Travel Outlook, The Premier Hotel Call Center™, proudly announces its latest partnership with Spokane Tribe Resort & Casino, a leading gaming and entertainment destination in the Pacific Northwest. This collaboration will enhance the resort’s guest services by providing seamless, high-quality call center solutions. Travel Outlook’s unique combination of advanced technology and personalized human touch aligns perfectly with Spokane Tribe Resort & Casino’s commitment to offering unforgettable guest experiences. Spokane Tribe Resort & Casino: An Unmatched Destination in the Pacific N
The Hotelier’s Guide to Operational Excellence in 2025
Otelier | October 2, 2024
The operational landscape continues to shift as hotels increasingly rely on data and efficiencies to stay competitive and meet guest expectations. This whitepaper explores five key areas where hotels can optimize operations, improve guest satisfaction, and drive profitability by harnessing data-driven tools and strategies. By examining five key areas of hotel operations, this whitepaper serves as a comprehensive roadmap for hoteliers looking to thrive in a data-driven world. It highlights how leveraging data and technology can lead to more efficient processes, better decision-making, and improved profitability.  Below, hotel managers
Bespoke Hotels Expands UK Portfolio With Acquisition of Four Coast & Country Hotels
Bespoke Hotels | October 1, 2024
The group, a collection of over 70 independent hotels across the length of the British Isles, has purchased the Caledonian Hotel in Fort William, the Great Western Hotel in Oban, The Pitlochry Hydro Hotel, and the Marine Hotel in Llandudno. Haydn Fentum, chairman of Bespoke Hotels, commented: “I’m delighted to announce the acquisition of these four regional hotels, which represent a significant step forward in our growth strategy. These properties align perfectly with our vision of offering exceptional hospitality experiences across the UK. “We are confident that our management and operations expertise will enhance the value of t
How Hotels Are Displaying Resort Fees in the Wake of CA’s Junk Fee Law
Genevieve Horchler | October 1, 2024
Not sure how to present resort or amenity fees on your booking engine? See concrete examples of how other hotels are adapting to the hospitality industry's new pricing regulations. By Genevieve Horchler In July 2024, the California Junk Fee Law was passed with the goal of eliminating the confusion surrounding hidden fees in the hospitality industry. This legislation requires hotels and other hospitality players to provide transparent pricing upfront, with mandatory add-ons like resort fees included in the advertised price. While hotels now need to show resort fees upfront, that doesn’t mean there’s only one way to do so. We too