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Upselling Good, Drip Pricing Bad
Larry Mogelonsky | December 23, 2014
By Larry Mogelonsky, MBA, P. Eng. (www.lma.ca) We all have a conception of what's implied by 'upselling'. Drip pricing is a little less understood, so bare with me through a broad definition. It's the practice of removing services out of what would normally be included in the regular nightly rate then offering them for an additional surcharge. Hence, the prices 'drip' from a customer's wallet as opposed to flushing out in the form of a single line item on the final bill. To look at it in black and white: drip pricing is bad; upselling is good. Getting into examples of drip pricing is where we need to properly distinguish both these term
JW Marriott Hotels & Resorts Expands Asia Presence With Four New Hotels
JW Marriott Hotels & Resorts | December 23, 2014
HONG KONG, December 23, 2014 – Marriott International's world-class luxury hotel brand, JW Marriott Hotels & Resorts, plans to open three properties in Greater China and one hotel in India by summer 2015 bringing the brand's Asia-Pacific portfolio to 28 hotels and resorts with 11 in China and seven in India. By 2020, the global brand portfolio is expected to encompass 105 properties worldwide, 45 of which will be located in the Asia-Pacific region. The four latest additions will include: JW Marriott Hotel Chongqing, China JW Marriott Hotel Shenzhen Bao'an, China JW Marriott Hotel Macau, China JW Marriott Hotel Mumbai Sahar, I
Promotions Flat? Focus on the Persuadable Guest
Dr. Anil Kaul | December 23, 2014
by Dr. Anil Kaul Rapid growth, increased competition and shifting consumer trends make today's hospitality industry more demanding and complex than ever. The promotions calendar -- with all of its offers, messages and consumer touch points -- is increasingly complex to manage, yet remains the focal point for marketers looking to increase revenue. Shotgun approach. Focusing on the promotions calendar is a start, but the obvious technique of bombarding as many customers as possible, with as many promotions as possible -- via as many consumer touch points as possible -- is not the answer. Why? This approach is akin to using a shotgun with
Will 2015 Hotel Deals Become Even Frothier? You Bet. Why? Just Ask Rubles, Stocks and Bonds
Marc Stephen Shuster | December 23, 2014
By Marc Stephen Shuster and Jeffrey R. Margolis During 2014, the global hotel industry continued to see increases in rates and revenues and, as a result, 2014 was a busy and challenging year for hotel transactions. Although some markets have not yet fully recovered from 2008's global recession, the hotel and hospitality market continues to be one of the strongest in the U.S., with the hotel sector leading all property types in price gains. Transaction activity during 2014 was strong, with buyers competing heavily for the limited amount of assets for sale and sellers seeking to monetize their investment gains. High investor interest cont
Meagan Kilgore Appointed as Executive Chef of Waterfall Resort in Southeast Alaska
The Waterfall Group | December 23, 2014
Ketchikan, Alaska - December 23, 2014 - The Waterfall Group, leaders in adventure hospitality management, announces the appointment of Executive Chef Meagan Kilgore. Chef Kilgore will now oversee dining operations at Alaska's most popular fishing lodge, Waterfall Resort, and will continue to develop creative upscale Alaskan fare at the luxurious Steamboat Bay Fishing Club during the 2015 summer season. This marks Chef Kilgore's first season as Executive Chef overseeing the culinary program at Waterfall Resort after serving as Chef de Cuisine last year at Steamboat Bay Fishing Club. Previously, Chef Kilgore was Executive Chef of Copper R
Aimbridge Selected to Manage the Thirty-eight Hyatt Hotels Portfolio Acquired by Lone Star Funds
Aimbridge Hospitality | December 23, 2014
DALLAS, TEXAS (December 23, 2014) - Aimbridge Hospitality, the nation's second largest independent hotel management and investment firm, announces the addition of thirty eight Hyatt Select Service Hotels to their management portfolio. These hotel properties span the United States and the portfolio includes twenty-seven Hyatt Place Hotels and eleven Hyatt House Hotels. These properties, previously owned and managed by Hyatt Hotels & Resorts, will initiate renovation or refurbishment programs beginning next year. "This is a benchmark opportunity for Aimbridge Hospitality. We look forward to collaborating with the management teams at t
Attract China Shares Top Five Trends in China’s Outbound Travel Market for 2015
Attract China Inc. | December 23, 2014
Boston, Mass - December 23, 2014 - According to proprietary research conducted by Attract China, Inc., The Leading Gateway to the Chinese Traveler, it is predicted that in 2015, 140 million Chinese tourists will go abroad, spending more than $188 billion. The U.S. tourism industry can expect to see as many as 2.85 million Chinese visitors in 2015, where they will spend more than $15 billion dollars. As the growth in Chinese tourism impacts the hospitality and travel industry, it's more important than ever for hotels, restaurants, retailers and destinations to understand the wants and needs of the independent Chinese traveler. Attract Ch
The Insight of Kindergarteners on Customer Service
Jana Love | December 23, 2014
By Jana Love In keeping with the hope that the holiday season provides the platform for lots of laughter, I decided to get some real perspective on Customer Service. Anyone who has children in their life can attest to the joy that the innocence of a child can bring. Some of my favorite memories with my girls was when their words would simply ground me. In their little minds, whatever the situation, it wasn't the complicated mess I felt or created. Aw, simplification- just the best! So for your enjoyment this week, when we asked a group of Kindergarteners (5 and 6 year olds) questions on customer service, we received some great insightfu