Trending Stories
The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Centerâ„¢ | October 2, 2024
CATEGORY NAME
PM Hospitality Strategies to Manage 282-room DoubleTree by Hilton DFW Airport North in Texas
PM Hospitality Strategies | December 19, 2014
WASHINGTON, D.C., December 19, 2014 - Officials of PM Hospitality Strategies, Inc. (PMHS), a leading, national hotel management company, announced today that it signed a management agreement to operate the 282-room DoubleTree by Hilton DFW Airport North on behalf of The Buccini/Pollin Group, a privately held, full-service real estate acquisition, development and management company. The addition of the DoubleTree hotel brings PMHS' portfolio of managed hotels to approximately thirty hotels, including five new assignments in 2014 and development projects. "This hotel, our sixth west of the Mississippi River, marks our first entry into the
Glen Cove Mansion Hotel & Conference Center Announces Special Winter Meeting Package Rates for 2015
Glen Cove Mansion | December 19, 2014
From $259 CMP Glen Cove, Long Island, New York, December 2014 ... The I.A.C.C.-certified Glen Cove Mansion Hotel and Conference Center, located on Long Island's legendary North Shore 45 minutes from New York City, announces meeting package savings for planners looking ahead to the winter of 2015. The award-winning property is extending a special CMP rate of just $259 for meetings booked for the period January 2, 2015 through March 31, 2015. This is an extraordinary meeting package rate for the leading conference center hotel. To sweeten the deal, planners bringing new meetings of $15,000 receive a complimentary Mini iPad 16GB. Glen Cove
LaSalle Hotel Properties Acquires The 150-room Heathman Hotel in Portland, Oregon for $64.3 Million
LaSalle Hotel Properties | December 19, 2014
December 19, 2014 - BETHESDA, Md. - LaSalle Hotel Properties (NYSE: LHO) today announced that it acquired The Heathman Hotel in Portland, Oregon for $64.3 million. The Company funded the acquisition with cash on hand. Surrounded by corporate and leisure demand generators, the 150-room hotel is located at 1001 SW Broadway Street in the heart of downtown Portland among the city's concentration of office towers, retail offerings, dining establishments and entertainment venues. The hotel's location within Portland's central business district places its guests within a short walk of several regional corporate headquarters including those of
Conde Nast Traveler Announces For The First Time Ever The Editors’ 100 Favorite Hotels In The World
December 19, 2014
The 2015 Gold List: Redefined NEW YORK, Dec. 19, 2014 -- Conde Nast Traveler unveils the newly reinvented Gold List. For the first time ever, the 2015 Gold List was hand selected by Conde Nast Traveler editors, writers, and network of influencers. Consider this a response to the perennial question, "what are your favorite hotels in the world?" A prerequisite for a Gold List property is a high standard of service, luxury, and beauty. Yet what earned each winner a spot on the list was the unforgettable special touches that bring a hotel's ethos to life. The housekeeper at the Belmond Hotel Cipriani who delivers a message to the tooth fai
Tips for Training your Reservationist
Trey Duling | December 19, 2014
Here at Orlandovacation.com we work very hard to train our call center reps to be the best that they can possibly be on the phone. After all these representatives are our link to our customers, and they are a key ingredient to us having a successful business. Almost every guest our representatives talk to are computer savvy and almost all the information they are seeking can be found online, but most guests still like to talk to someone and receive a little help when planning their vacation. Here are a few tips on how to make sure your representatives are very well trained. 1) Pick the Right Candidate: The key to having a great reservat
London Marriott Hotel Park Lane to Complete an Extensive Renovation in June 2015
London Marriott Hotel Park Lane | December 19, 2014
LONDON - December 19, 2014 - London Marriott Hotel Park Lane is set to complete an extensive renovation in June 2015 as part of the repositioning of the hotel to represent the best of Marriott in London and to be the hotel of choice in Mayfair. Housed within a Grade II listed property, London Marriott Hotel Park Lane will epitomise Mayfair elegance, with views over Hyde Park, opulent guestroom accommodation and luxurious public areas befitting of the prestigious address. The interiors of London Marriott Hotel Park Lane are currently undergoing a complete transformation. RPW Design is responsible for the plans that extend to all 152 bedr
Five-Star Military Marketing Best Practices
Christian Kuhn | December 19, 2014
By: Christian Kuhn, vice president of marketing, Homewood Suites by Hilton More than lip service, cause marketing has become a vital part of hoteliers' efforts to connect with their guests and give back to the communities they call home. One particular niche audience that has come into focus for brands is the 25 million active and retired members of the U.S. military and their families. While evergreen discounts and special promotions are highly appreciated, to engage military personnel and hotel guests who want to actively support and say thank you, the programs that are most successful are those that seek to build relationships and fo
Deep Discounting Doesn’t Work
Jean Francois Mourier | December 19, 2014
By Jean Francois Mourier Black Friday is a day filled with discounts on every product imaginable and for days beforehand, serious bargain-hunters are strategically planning their "plans of attack". This past Black Friday, which took place last month, gave US discount shoppers a fantastic opportunity: the ability to purchase hotel stays at many properties across the country for only $7 per night. Sounds great right? Well, it was... for consumers. However, for the hotels that participated in this deal (offered through a last-minute deals app) might not have been the best business decision - no matter whether it is done to raise awareness