Trending Stories
The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Centerâ„¢ | October 2, 2024
CATEGORY NAME
Case Study: HeBS Digital Generates Significant Revenues Targeting International Luxury Travelers
HeBS Digital | December 19, 2014
December 19, 2014 How can a hotel, resort or casino effectively reach a target audience through online media? One of the most pervasive challenges hoteliers face is how to effectively speak to and engage with their various customer segments online. Couples, families, business travelers, international travelers, and event planners all require customized messaging on the site and in advertising campaigns to address their individual needs. Online media and retargeting is the perfect advertising format to target specific customer segments and drive direct bookings and customer engagements. The following case study clearly shows that any hot
Jayesh Patel to Serve as Best Western Board Chairman
Best Western International, Inc. | December 19, 2014
PHOENIX (December 19, 2014) - Best Western International announced that its board of directors has elected Jayesh 'Jay' Patel as board chairman for 2015. He was elected a director in November 2010 and re-elected in 2013 to represent the interests of Best Western hotel owners in Texas, Louisiana, Mississippi, Oklahoma and Arkansas. He previously served one-year terms as vice chairman and secretary-treasurer of the board. Patel's history with Best Western goes back more than 30 years, and in that time he has developed five Best Western hotels in Louisiana. He currently has ownership interests in the BEST WESTERN Airport Inn in Monroe, La.
Wyndham Hotel Group Signs Deal with Costa del Sol to Open 7 Properties, 1,000 Rooms, in Peru in 2015
Wyndham Hotel Group | December 19, 2014
PARSIPPANY, N.J. (December 19, 2014) – Wyndham Hotel Group, the world's largest hotel company with approximately 7,590 hotels and part of Wyndham Worldwide Corporation (NYSE: WYN), today announced the signing of a franchise agreement with local partner Costa del Sol to open 1,000 rooms across seven Wyndham Hotels and Resorts® branded properties that will open within the next year in key destinations across Peru. The agreement includes the conversion of six properties, located in Tumbes, Chiclayo, Lima Airport, Trujillo, Cajamarca and Piura, to the Wyndham Hotels and Resorts brand as well as the construction of a new 144-room property
Morgans Hotel Group to Sell The Light Group to Hakkasan Group for $36 Million
Morgans Hotel Group | December 19, 2014
NEW YORK, Dec. 19, 2014 -- Morgans Hotel Group Co. (NASDAQ: MHGC) (the "Company") today announced that it has entered into a definitive agreement to sell its 90% controlling interest in The Light Group ("TLG"), a leading lifestyle food & beverage company, to Hakkasan Group, a worldwide dining, entertainment, and hospitality company, for a total enterprise value of $36 million. The purchase price includes the remaining 10% equity interest in TLG held by Andrew Sasson, TLG's founder, and Andy Masi, TLG's Chief Executive Officer. The transaction was approved by the Company's Board of Directors as a part of its ongoing review of strateg
Remington Hotels Partners with PAR Springer-Miller to Deploy SpaSoft®
La Concha Key West | December 19, 2014
Key West's Top Spa at La Concha Key West & Pier House Resort & Spa to Utilize PAR's Spa Management System New Hartford, NY - (December 19, 2014) - PAR Springer-Miller Systems, Inc. (PSMS) - a wholly owned subsidiary of PAR Technology Corporation (NYSE:PAR) and the leading provider of global spa management systems, today announces that Remington Hotels has selected SpaSoft Spa and Activity Management System for two prestigious spas located in Key West, Florida -- Top Spa, located at La Concha Key West, and The Spa at Pier House. Located in one of Key West's most sophisticated areas, Top Spa and The Spa at The Pier House, have mer
Fujita Kanko and Haesung Industrial to Develop 330-room Hotel in Seoul, South Korea Opening in 2018
Fujita Kanko | December 19, 2014
December 19, 2014, Tokyo - Fujita Kanko Inc., a leading Japanese hospitality company headquartered in Tokyo, announced it has signed a hotel management agreement with Haesung Industrial Co., Ltd, a Korean real estate company headquartered in Seoul, South Korea, to open a hotel in Seoul. Fujita Kanko has not had any overseas properties since 2002 but is executing a new expansion strategy. The hotel is expected to open in the summer of 2018. Haesung Industrial Co., Ltd will start construction of the building, which it will own, in the summer of 2015. The hotel will be located in the popular Myeongdong area in the heart of Seoul, the city'
Understanding Bad Reviews To Increase Your Hotel’s ROI In 2015
TrustYou | December 19, 2014
Here's what we know about travel reviews as 2014 comes to a close: they matter. A lot. There are plenty of stats out there that show positive reviews have a positive impact on travel booking decisions. In fact, this year in a TrustYou study, we uncovered that not only do review scores influence traveler decisions, positive reviews actually correlate with a willingness to spend more. To help hotels determine where to invest dollars that will directly affect travel review scores, TrustYou analyzed semantic categories (service, room, food, etc.) among a sample of the most negative reviews from our database and compared them with the most p
HOTELbeat Provides Pier South Resort with Improved Response Times, Maintenance and Communication
HOTELbeat | December 19, 2014
Stylish San Diego area beach resort leverages multilingual, online operations management tool to maximize task completion efficiency while improving guest service San Diego, CA - December 19, 2014 - HOTELbeat, a provider of Software-as-a-Service (SaaS) based hospitality operations management solutions, has been credited with providing Pier South Beach Resort, a Marriott Autograph Collection hotel, with the ultimate staff communications and task management tool. Implemented shortly after the resort's construction in January 2014, HOTELbeat offers Pier South a Cloud-native and mobile-friendly solution that grants instant, up-to-date and