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RLHC Signs Franchise in Fort Collins, Colorado and Opens New Franchise at Detroit Airport in MI
RLHC | December 10, 2014
Spokane, Wash., Dec. 10, 2014 – RLHC (Red Lion Hotels Corporation NYSE:RLH) announced the company signed a franchise agreement for a new location in Colorado and also opened a new franchise location near the Detroit Airport. Expected to convert before the end of the year, the future Red Lion Inn & Suites Fort Collins in Colorado, 3808 E. Mulberry Street, is located northwest of I-25 and State Highway 14. Offering free Wi-Fi and hot breakfast, the hotel is near Colorado State University, Northern Colorado University, Agilent Technologies, Columbine Health Systems, Anheuser-Busch and Kodak. "Our property at the Denver Airport has do
Developing Your Sense of Departure
Larry Mogelonsky | December 10, 2014
By Larry Mogelonsky, MBA, P. Eng. (www.lma.ca) Most hoteliers intrinsically understand the concept of a sense of arrival. Broadly defined, this is that glorious moment (or what's intended to be glorious) when a guest arrives at the threshold of your establishment. The goal of this 'sense of place' is to quite literally bedazzle your arriving guest from the get-go to reaffirm their hotel selection. I am confident that most of you reading this have spent hours in planning committee meetings discussing this very topic. Your doormen are attired with distinctive uniforms designed to create a point of differentiation from the very moment a gu
What’s “In”, What’s “Out”, Top Hotel Trends Across U.S. Revealed in New Survey
American Hotel and Lodging Educational Foundation | December 10, 2014
Washington, D.C. - December 10, 2014 - The American Hotel & Lodging Association (AH&LA) and its Foundation today released the definitive industry survey examining the top trends in the hotel industry, which this year is marked by personal service, healthy lifestyles and convenience. The survey, "The 2014 Lodging Study Hotel Trends: An Inside Look at Popular Amenities and Guest Services" conducted by industry data provider STR, illustrates how hotels are adapting to consumer demands by adjusting their services and amenities to take into account guests' needs. This survey, funded by the American Hotel and Lodging Educational Found
Hard Rock International Hires Daniel Cheng as Senior Vice President Development, Asia-Pacific
Hard Rock International | December 10, 2014
December 10, 2014 - Orlando, Fla. - Hard Rock International - owner of one of the world's most-recognizable and iconic brands - announces the hiring of Daniel Cheng as SVP of Business Development, Asia-Pacific. Cheng's appointment is a strategic move designed to accelerate momentum behind the brand's global gaming growth plans. Cheng will be responsible for identifying the appropriate casino investment and development partners within key countries, such as Japan, Korea, Vietnam and the Philippines. "Cheng's experience and strengths complement our company's development needs and we're looking forward to further growing the brand's Asian
Cornell Study Highlights Customers’ Role in Service Quality
The Center for Hospitality Research | December 10, 2014
Ithaca, NY, December 10, 2014 - A new study from the Cornell Center for Hospitality Research (CHR) examines how the location or context of a service facilitates or constrains customer-employee relationships and thereby affects service dynamics. Using the cruise ship as an ad hoc laboratory, the study identifies four types of service relationships in the shipboard environment: the passenger as expert, the passenger as manager, the passenger as friend, and the passenger as a team member. As explained in the CHR report, "Managing Context to Improve Cruise Line Service Relationships," by Judi Brownell, managers can use this framework as a t
Maestro PMS Partners with SiteMinder to Offer Global Distribution Channels for Hotel Customers
Maestro Property Management Solution | December 10, 2014
Independent Hotels to Benefit from Powerful Booking Tools with Maestro PMS' Two-way Interface to SiteMinder's Global Network of Distribution Channels December 10, 2014 - Maestro PMS™ Enterprise Property Management today announces it has partnered with the global hotel industry's leading provider of online distribution technology, SiteMinder, to provide its independent hotel customers with increased bookings and access to more than 200 distribution channels worldwide. Maestro PMS provides hotel software and reservation software solutions for the industry's leading independent hotels, resorts and multi-property groups. David Chestler, E
Nemacolin Woodlands Resort Deploys PAR Springer-Miller’s Hospitality Management & POS Systems
Nemacolin Woodlands Resort | December 10, 2014
New Hartford, NY - (December 10, 2014) - PAR Springer-Miller Systems, Inc. (PSMS) - a wholly owned subsidiary of PAR Technology Corporation (NYSE:PAR) and the leading provider of custom guest-centric hospitality management systems, today announces that Nemacolin Woodlands Resort has selected the SMS|Host® Hospitality Management System & SMS|Touch™ Fine Dining for their 318-room luxury resort in Southwestern Pennsylvania. Situated on 2000 acres in the stunning Laurel Highlands, Nemacolin Woodlands Resort offers six lodging options including three hotels, two-bedroom townhomes, private luxury homes, as well as a RV Park. The resort
Converted From Circa 1905 Courthouse, Le Méridien Tampa, Inducted into Historic Hotels of America
December 10, 2014
(TAMPA, FL - 12/10/14) - Le Méridien Tampa, downtown Tampa's newest luxury hotel, has been recognized by Historic Hotels of America as one of 24 inductees for 2014. Listed in the National Register for Historic Places, the former federal courthouse, built in 1905, has experienced new life as an upscale hotel, featuring meeting and banquet space, along with Bizou Brasserie, a French-inspired restaurant. Historic Hotels of America is the official program of the National Trust for Historic Preservation® for recognizing and celebrating the finest Historic Hotels. The organization was founded in 1989, and today has more than 250 historic ho