Trending Stories
The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Centerâ„¢ | October 2, 2024
CATEGORY NAME
10 Essential Check-Ups for a Healthy Call Center
Christine Brosnahan | December 2, 2014
by Christine Brosnahan How long has it been since your call center had a check-up? In the interest of call center health, if your answer isn't within the past couple of months, that may be too long. Our call center support team developed a list of 10 questions for you to ask as you conduct your wellness check. No matter what answers you find, you'll probably be glad you conducted the exam. Question 1: What is one point of conversion worth to you? Every operator should know what one point of conversion is worth in his or her office. You should also be able to tell your staff how many more sales are needed in an average day to grow conve
DBG Investments Opens the 111-suite Home2 Suites College Station in Texas
Home2 Suites by Hilton | December 2, 2014
December 02, 2014 - COLLEGE STATION, Texas, and MCLEAN, Va. - Home2 Suites by Hilton, Hilton Worldwide's award-winning mid-tier, all-suite hotel brand designed for modern business travelers and extended stay guests, today announced the opening of its 45th hotel, Home2 Suites by Hilton College Station. This is the sixth property for the brand in Texas, and one of five hotels projected to open in the state this year alone. The 111-suite hotel is located at 300 South Texas Avenue, just one block away from Texas A&M University. The extended stay hotel is also minutes from historic downtown Bryan, Wolf Pen Creek Park and Amphitheater and
Completing Conversion, 180-room DoubleTree by Hilton Melbourne – Flinders Street Opens in Australia
M&L Hospitality | December 2, 2014
Owned by M&L Hospitality and Managed by Hilton Worldwide December 02, 2014 - MELBOURNE, Australia - Hilton Worldwide and DoubleTree by Hilton today announced the opening of the new DoubleTree by Hilton Melbourne - Flinders Street, the brand's first property in Melbourne. Previously the Citigate Melbourne, the hotel debuts as a DoubleTree by Hilton following a comprehensive multi-million dollar refurbishment to create a comfortable, modern boutique-style 180-room hotel, taking its design cues from its location in the heart of cool, urban Melbourne and its famous neighbour, Flinders Street Station. The hotel is owned by M&L Hospit
Pinnacle Hotel Management Automates Budgets and Forecasts for 26 Hotels with Aptech’s Targetvue
Pinnacle Hotel Management | December 2, 2014
Major Marriott and Hilton Operator Simplifies Budget and Forecast Processes with Automated Property General Ledger Updates and Accurate, Easy to Maintain Reports Pittsburgh, PA - December 2, 2014 - Aptech Computer Systems announced that Pinnacle Hotel Management implemented the Targetvue Budgeting and Forecasting solution for 26 Marriott, Hilton, and independent properties. Targetvue is a hospitality-driven enterprise system that enables operators to easily compare plans with performance on a daily basis. Properties can build and implement more flexible plans to achieve business goals. Aptech is the leading provider of hospitality soft
Loews Hotels & Resorts Appoints S. Kirk Kinsell as New CEO; Paul Whetsell to Become Vice Chairman
Loews Hotels & Resorts | December 2, 2014
NEW YORK, Dec. 2, 2014 -- Loews Hotels & Resorts, a wholly owned-subsidiary of Loews Corporation (NYSE: L), has named S. Kirk Kinsell as President and Chief Executive Officer, effective March 2, 2015. Paul Whetsell will remain CEO until that time and will then become Vice Chairman of Loews Hotels & Resorts to ensure a smooth transition. Both will report to Jonathan Tisch, who will continue his leadership as Chairman. Mr. Kinsell joins Loews Hotels after 19 years in senior positions with InterContinental Hotels Group (IHG) and more than 35 years in the hospitality business. Most recently, Mr. Kinsell served as President, The Amer
Best Western International Taps Revcaster Hotel Rate Shopping Tool
Revcaster | December 2, 2014
Best Western International Looks to Improve ADR for North American Hotels with Real-Time Hotel Rate Shopping PORTLAND, OR - December 2, 2014 - Revcaster, the trusted leader in flexible, cost effective hotel rate shopping tools, announced Best Western International will integrate its revenue management program, BestREV , with Revcaster. All 2,100 North American properties will have an easier, more affordable way to gather rate data and set prices competitively. Click here for more information on Revcaster's rate shopping tools for hotels. Some Properties Double ADR Improvement "In the past year, our Revcaster hotel shopping tools assist
Cenium Launches FastTrack Kiosk with Mobile Interaction to Improve Guest Experience
Cenium | December 2, 2014
Cenium FastTrack Meets Guest Demands for Faster Service and Smoother Guest Interaction, and Allows Staff to Focus on Value-Added Guest Service December 2, 2014 - Oslo, Norway - Cenium-provider of Cenium Hospitality ERP all-in-one software to the hospitality industry, today announced implementation of Cenium FastTrack self-service kiosk and mobile interaction at two hotels within the Nordic Choice Hotel group already using the Cenium Hospitality ERP suite. The Comfort Express brand within Nordic Choice, caters to younger travelers who want simplicity and high tech options to optimize their travel experience. The Cenium solution offers co
RLHC Acquires Baltimore Property to Open First Hotel RL; The 130-key Hotel will Open Summer 2015
RLHC | December 2, 2014
Spokane, Wash., Dec. 2, 2014 – RLHC (Red Lion Hotels Corporation NYSE:RLH) announced today the company has acquired an adaptive reuse property located at Baltimore's Inner Harbor in Maryland. Currently under renovation, the 130-room hotel is expected to open in summer 2015 as the company's first Hotel RL. "The announcement of our first Hotel RL at the Inner Harbor of Baltimore is momentous," said RLHC Senior Vice President of Corporate Development Angela Landgraf. "This hotel establishes the first East Coast presence for an RLHC brand in the 50-year history of the company, as well as the company's first Hotel RL. This acquisition is k