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IHG Signs 3 Holiday Inn Express Hotels in UK & Ireland; 1 New-build, 2 Conversions Opening by 2016
May 6, 2014
6 May, 2014 - InterContinental Hotels Group (IHG®), one of the world's largest hotel companies, has announced another step forward in the UK & Ireland with the signing of three more Holiday Inn Express® hotels: Holiday Inn Express® Grimsby, Holiday Inn Express® Dublin – City Centre and Holiday Inn Express® Middlesbrough – Centre Square. The Holiday Inn Express brand is leading the company's growth in this priority market. The first of the three to open its doors (towards the end of 2015) will be Holiday Inn Express Grimsby. The 80-room new build property will operate under a franchise agreement with Brayford Hotels. The hot
Intelity Introduces In-Room Tablets at WestHouse Hotel New York
May 6, 2014
The technology firm recently debuted its ICE technology, the most widely used, integrated guest services platform in the world, at the new luxury Midtown hotel. ORLANDO, Fla. - May 6, 2014 - Intelity, a leading provider of integrated technologies to the global hospitality industry, announces the installation of its award-winning ICE guest services solution at the WestHouse Hotel New York, a new luxury hotel in Midtown Manhattan and part of both the Highgate Hotels and LaSalle Hotel Properties portfolios. The installation comes on the heels of Intelity's recent designation by Highgate Hotels as a preferred vendor for all guest services.
Avoiding Tourism Marketing Disasters Part II by Dr. Peter Tarlow
May 6, 2014
The April 2014 edition of Tourism Tidbits concentrated on several ideas on how to avoid a tourism marketing disaster. Clearly the best way to recover from a marketing disaster is to avoid the disaster, but unfortunately, disasters do happen and when they do occur than a recovery plan is needed. Do not however jump to conclusions, not all forms of negative publicity may be bad. Thus. Look at the crisis not only in the short term but also in the long term and think before you act. In fact in some cases what may appear to be a marketing crisis may end of helping more than it harms you. The tourism industry is highly vulnerable to crises be
The Palm Springs Spa Resort Hotel Closing July 8th; New Vision for Property Currently Under Review
May 6, 2014
May 06--The Agua Caliente Band of Cahuilla Indians, in a Tuesday, May 6, news release posted on its Facebook page, announced plans to close the Spa Resort Hotel and its Spa & Fitness Center on July 8 to launch a "new vision" for downtown Palm Springs. The tribe said it is in the planning stages for the key downtown location. "We are reviewing concepts and considering our options to identify the necessary steps to preserve this key landmark in downtown and rejuvenate the property around it," tribal chairman Jeff Grubbe said in a statement. The casino, located on a corner near the high-rise hotel, is not closing, the tribe said. The S
Agua Caliente Tribe Closing Spa Resort Hotel in Palm Springs, California; Casino to Remain Open
May 6, 2014
May 06--The Agua Caliente Band of Cahuilla Indians, in a Tuesday, May 6, news release posted on its Facebook page, announced plans to close the Spa Resort Hotel and its Spa & Fitness Center on July 8 to launch a "new vision" for downtown Palm Springs. The tribe said it is in the planning stages for the key downtown location. "We are reviewing concepts and considering our options to identify the necessary steps to preserve this key landmark in downtown and rejuvenate the property around it," tribal chairman Jeff Grubbe said in a statement. The casino, located on a corner near the high-rise hotel, is not closing, the tribe said. The S
Islamic Laws in Brunei Spark Protests at Los Angeles Area Luxury Hotels
May 6, 2014
May 06--The tiny, oil-rich country of Brunei has been a quiet steward of the Beverly Hills Hotel and Hotel Bel-Air, undertaking multimillion-dollar renovations of the landmarks. But in recent days both hotels have come under siege from Hollywood feminists and gay rights advocates because of new laws in the Southeast Asian sultanate. Brunei last week imposed new criminal codes, based on Islamic law, with harsh penalties for homosexuality and adultery, including death by stoning. Organizers have abruptly canceled several events planned for the Beverly Hills Hotel, and big names such as Ellen DeGeneres, Richard Branson and Sharon Osbourne
2014 James Beard Awards Winners Announced: Outstanding Chef is Nancy Silverton of Pizzeria Mozza
May 5, 2014
May 05--This year's James Beard Awards was held Monday, May 5, in Lincoln Center in New York City. Books, broadcast and journalism awards were announced May 2. The prestige honors are for food professionals in the United States. Outstanding Chef: Nancy Silverton; Pizzeria Mozza; Los Angeles Rising Star of the Year (Tie): --Jimmy Bannos Jr.; The Purple Pig; Chicago --Blaine Wetzell; The Willows Inn on Lummi Island; Lummi Island, Wash. Outstanding Restaurant: The Slanted Door, San Francisco Best New Restaurant: Peche Seafood Grill, New Orleans Outstanding Pastry Chef: Dominique Ansel; Dominique Ansel Bakery; New York City Best Chef, West:
Auctioneer to Xmas-Tree Hauler, Kalahari Resort Owner Shares Insights Gained from Diverse Background
May 4, 2014
May 05--WISCONSIN DELLS -- At 14, Todd Nelson was a Sauk County farm kid and an auctioneer with the family auction business -- antiques, cattle, horses, stuff they scarfed up cruising garage sales in Madison. At 18, he was trucking Christmas trees to Florida. At 19, he bought into a popular Wisconsin Dells tavern. Then came a pizza place. A convenience store. A ski hill. A jewelry store. A card shop... Now, at 53, Nelson, whose work history also includes stints as a beer truck driver and a laborer replacing ties on the old Milwaukee Road tracks across western Wisconsin, is among the most successful entrepreneurs in the Dells. With his w