Trending Stories
The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
CATEGORY NAME
Construction of 130-room Marriott SpringHill Suites Underway in Atascadero, CA; To Open December ‘14
April 23, 2014
April 23--A 130-room Marriott SpringHill Suites hotel going up on Atascadero's north end is expected to be complete by December. Utilities and landscaping are complete on the four-story hotel, which is in the framing stage at San Ramon Road and El Camino Real near a Home Depot store. A pool, Jacuzzi and a bar will be featured in the new space, said to have a wine country-inspired theme. Two additional building pads also being built on the site will bring 18,000 square feet for restaurants, gas stations or retail stores through project developer Costa Mesa-based Westar Associates. Names of possible tenants were not available. "No leases
When a Customer Says – “I Don’t Care If It’s Against Company Policy”
Steve DiGioia | April 22, 2014
By Steve DiGioia Have you ever walked into a store or been a guest at a hotel and had a problem that was "out of the ordinary"? Of course you have, it has happened to many of us. It may be that the store "sale" was over and you wanted to return a product for credit or your room was not exactly to your liking. Either way, something about the product or service you paid for did not live up to your expectations, or to the advertised sales literature. So like a good customer you mention this to your salesperson or hotel front desk agent, expecting a quick resolution to your seemingly reasonable request. Your response... "It's against compan
Educational Institute Wins Bronze Telly Award for Controlling Alcohol Risks Effectively (CARE) Video
the American Hotel & Lodging Educational Institute | April 22, 2014
Orlando, Florida, April 2014-The American Hotel & Lodging Educational Institute (EI) has won a Bronze Telly in the 35th annual Telly Awards, which honors outstanding production in the field of video, for its "Controlling Alcohol Risks Effectively® (CARE) for Servers" training video. EI has been awarded more than 16 bronze Tellys and one Silver Telly in the area of Corporate Training as finalists in this annual award competition. The competition had nearly 12,000 entries from all 50 states and numerous countries. The "Controlling Alcohol Risks Effectively® for Servers" video was filmed at the Wyndham Grand Orlando Resort Bonnet Cre
Cachet Hotel Group Partners with G-Holdings to Launch NANO Hotels & Resorts Brand; To Debut in NYC
Cachet Hotel Group | April 22, 2014
SHANGHAI, April 22, 2014 -- Cachet Hotel Group (CHG), announced today important milestones for their continued global expansion at a press conference held during the China Hotel Investment Conference (CHIC) in Shanghai, China. The announcement included a robust hotel pipeline and detail of 2014 initiatives across current properties including the unveiling of a new brand called NANO Hotels & Resorts - with plans to announce its first property in Manhattan, New York City later this year. According to Cachet Hotel Group CEO, Alexander Mirza, "In 2014 we are focused on the continued expansion of lifestyle and luxury brands worldwide. To
The 3 Levels of a Customer Experience
Jana Love | April 22, 2014
by Jana Love Something that is always relevant and seemingly misunderstood is the Customer Experience. Harley Manning and Kerry Bodine of Outside In defines this as, "Customer Experience is how your customers perceive their interactions with your company." Here's some compelling proof on why this topic deserves focus and understanding: Over a recent 5-year period when S&P 500 was flat, a stock portfolio of customer experience leaders grew 22%! To further break down what's the "customer experience," it's the product and services you offer, how you manage your business, and what your brand stands for. It 's what a customer perceives w
Invest Hospitality LLC and Cachet Hotel Group Form Joint Venture, Invest Hospitality Asia
Invest Hospitality LLC | April 22, 2014
SHANGHAI, April 22, 2014 -- Invest Hospitality (IH) and Cachet Hotel Group (CHG) today announce the formation of a joint venture hospitality company to be named Invest Hospitality Asia (IH ASIA). The partnership will focus on expanding established brands, developing exciting restaurant and nightlife concepts, and cultivating partnerships with celebrity chefs across Asia. IH ASIA will capitalize on its United States and European relationships to create customized partnerships for hotel, residential, retail and mixed-use developments. Among its partnership-focused ventures, IH is planning the opening of L'Atelier de Joel Robuchon in citie
Hard Rock International Names Marco Roca Executive Vice President/Chief Development Officer, Hotels
Hard Rock International | April 22, 2014
ORLANDO, Fla., April 22, 2014 -- Hard Rock – one of the world's most-recognizable and iconic brands – announces Marco Roca as EVP of Hotel Development for Hard Rock International worldwide. Roca's appointment is a strategic move designed to further fuel the brand's aggressive development activity and expansion prospects. "Hard Rock International's expansion strategy is of utmost priority, the dividends of these efforts are on display today as we have hotels currently under construction in Ibiza, Abu Dhabi, Shenzhen and Haikou. Continuing this growth course demands a dynamic and knowledgeable individual who can help drive the momentu
Kimpton’s Sky Hotel in Aspen, Colorado Welcomes Casandra Foister as New Director of Sales
The Sky Hotel | April 22, 2014
(Aspen, Colo.) - April 22, 2014 - Kimpton's Sky Hotel in Aspen is thrilled to welcome industry veteran Casandra Foister as the hotel's new Director of Sales and Marketing. With more than 20 years of experience in the Aspen area, Foister is uniquely qualified to take the Sky Hotel to the next level, bringing to the role strong relationships, expertise and a passion for Aspen as an international destination. Foister most recently worked for the Hotel Jerome in Aspen and began her Kimpton journey with the Sky Hotel earlier this month. "The Sky Hotel is undergoing a transformation of sorts, with a new team and a recent renovation to the hot