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Above Average Hotel Occupancy Rates in Danbury, Connecticut Spur Renovation and New-Build Projects
April 6, 2014
April 06--DANBURY -- Construction crews are expected to break ground later this year on the newest hotel in the local market. And while some might question why a city with more than a dozen hotels needs more, industry experts say the strong corporate base in the region is driving the demand for hotel rooms. According to Greater Danbury Chamber of Commerce President Stephen Bull, Danbury has more hotel rooms, per capita, than any other municipality in Connecticut. "That's a remarkable statistic and economic indicator," Bull said. "It's a barometer of the current and future strength of our economy. Hoteliers aren't speculators. The fact t
How One Ad Campaign Changed the Face of Las Vegas – A Testament to the Power of Effective Marketing
April 6, 2014
April 06--It's a slogan unlike any other in the history of advertising. "What happens here, stays here," was a perfect pitch for a city built on excess, one that became as ingrained in the American vernacular as "Just do it," "I'm lovin' it," "Tastes great, less filling," "Don't leave home without it" and others it joined on the Madison Avenue Advertising Walk of Fame. But here's what really set it apart: While other slogans promoted a product or a company, "What happens" helped save and transform a community. The campaign was simple and fearless: Focus on the idea of Vegas as a guilt-free place where visitors can assume any identity th
Once Hardy, Is Tourism Heyday for Virginia’s Historic Triangle Over?
April 5, 2014
April 05--WILLIAMSBURG -- A once hardy economy in the Historic Triangle that was built on tourism is becoming more fragile by the year. Fewer people are buying fewer tickets to area attractions, spending fewer nights in Williamsburg, James City County and York County, according to figures compiled by tourism marketing and research organizations. Why tourism faltered is difficult to diagnose, according to local tourism officials. Some blame the economic downtown, some say tickets to local attractions cost too much. Others point to a trend of more overnight visitors staying in the area's myriad time shares, spending fewer dollars on hotel
New Projects Abound in Baltimore’s Hotel Market with Pipeline for 11% Increase in Room Supply
April 5, 2014
April 05--The historic Lord Baltimore Hotel sits a block away from the Sheraton Baltimore City Center, but less than a week after the 1926 landmark celebrated a multimillion-dollar restoration, the owners of the aging Sheraton on Fayette Street warned of mass layoffs and a potential shutdown. Baltimore's hotel market is at a crossroads as investments pour into properties new and old amid a nationwide pickup in business and leisure travel. As new hotels open, older properties scramble to remain competitive in a market in which demand for rooms remains healthy but has yet to rebound to pre-recession levels. "This is a street-corner market
My Place Economy Extended Stay Plans Construction of 64-key Hotel for Pasco, Washington
April 5, 2014
April 05--A new hotel is planned for just off Road 68 in Pasco. My Place Economy Extended Stay wants to start construction on a new 64-unit hotel on Rodeo Drive near TRAC in late April and open in August or September, said Joe Dinger, the company's vice president of development. My Place, a South Dakota-based chain, was formed in 2012 by Ron Rivett, who founded the Super 8 chain more than 40 years ago, Dinger said. It recently opened its sixth and seventh locations and has hotels in the Dakotas, Wyoming and Montana. "Eastern Washington was the natural progression for the way we are going along I-90," he said. The planned Pasco location
Challengers of Wilmington, NC’s High Profile Convention Center Hotel Deal to Have Their Day in Court
April 3, 2014
April 04--Challengers questioning the city of Wilmington's convention center hotel deal will have their day in court. Superior Court Judge Paul Jones scheduled a May 22 hearing for a case that challenges the city's high-profile hotel deal. The drama also has a new player. On Thursday, Jones granted a request to allow the owners of the Hilton Wilmington Riverside, Sotherly Hotels Inc., to intervene in the civil suit. The hotel group will now have a seat at the table along with Raleigh attorney E.D. Gaskins Jr., who represents Wilmington taxpayer Glenn Wells. On Feb. 28, Gaskins filed a motion in New Hanover County Superior Court that cha
The New Service Recovery Paradox: Step it Up with Follow-up
Coyle Hospitality Group | April 3, 2014
The service recovery paradox is as simple as it is timeless: A dissatisfied guest who becomes satisfied is more loyal than the guest who never had a problem. What isn't so simple is the act of service recovery itself. The hospitality industry as a whole has been committed to service recovery for some time. The brands, operators and employees all understand that things happen and that part of the daily routine is handling guest complaints. What differs dramatically though is how hoteliers handle complaints, and the ones that do it well have a distinct advantage in creating loyalty. Our study reveals where the difference-makers excel. Hot
The Dean, Providence, RI’s New Boutique Hotel Designed to be Artistic, Forgoes Phones & Dressers
April 3, 2014
April 03--PROVIDENCE -- Check into the new Dean Hotel and you won't find a telephone or a dresser in your room. "We find that passe," said general manager Anthony Pellegrino of the decision to forgo phones in guest rooms. "Everyone has a cellphone these days." And as for dressers, who unpacks anymore? But in each of the 52 guest rooms you will find fried-chicken chocolate bars, European antiques and concrete elephant end tables made by local artist Will Reeves. After a renovation and an almost two-month "soft opening," the century-old building at 122 Fountain St., most recently home to a strip club, officially opens Thursday as a sleek