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Learn the Master Sommelier Way to Aid Your Guests with Wine Selections
February 28, 2014
Feb. 28--During "Somm," the 2012 film about four guys working their way through the "hardest exam you've never heard of" -- that for the rank of master sommelier -- the coolest parts were when they spit. Not wine. Words. Two or three of them would be gathered to blind taste a bunch of wines, and in turn each would take a good sniff of the wine in question and then rat-a-tat blurt out something like this: "I get pear, apple -- green apple, Granny Smith green apple -- grapefruit, white melon, cilantro, stone fruit, candied fruit, grass" -- and often even more. Passing the master sommelier exam depended on the guys' nailing the names, plac
Thai Unrest Hits Banyan Tree Holdings Fourth Quarter Profits; Earnings Fell 27%
February 28, 2014
Feb. 28--SINGAPORE (The Straits Times/ANN) -- Fourth-quarter earnings at Banyan Tree Holdings fell 27 per cent to S$3.66 million (US$2.9 million) as income from its Thai resorts was hit by the political crisis in the country. Revenue was just about flat at S$97.91 million, compared to S$97.46 million a year earlier. "Many countries have issued travel advisories to Thailand which impacted the tourist arrivals," the company said in its results announcement. Revenue per available room (RevPAR) for the company's resorts in Thailand decreased by 10 per cent in the quarter. In contrast, the RevPAR for the Maldives resorts rose 20 per cent and
Warren Norman Co. Plans Two Brand Name Hotels for Fort Mill, South Carolina
February 28, 2014
Feb. 28--FORT MILL -- Fort Mill is getting another hotel, this time inside town limits. Last fall, the Fort Mill Times reported Warren Norman Co. would develop a six-story, 102-room Hampton Inn and Suites behind Lowe's Home Improvement off Hwy. 160. That puts the hotel just outside Fort Mill town limits. Now the company has plans for a second. "We have contracted with a second hotel," said Ralph Norman, company president. Norman didn't say which hotel brand is coming, but said it's on "another site nearby" the Hampton Inn and will be in town limits. The second hotel will be "a little bit smaller" at 90 or so rooms. "It'll be a national
Development Launched for 170-key Embassy Suites-Ayrsley in Steele Creek, South Carolina
February 28, 2014
Feb. 28--STEELE CREEK -- A $30 million investment in Steele Creek will bring more rooms and meeting space at what's becoming a popular development strategy. Ayrsley Hotel Associates III and Ayrsley Development Corp. last week announced a third hotel in the 185-acre Ayrsley, which is set to open in spring 2015. The Embassy Suites-Ayrsley will have 170 suites and more than 12,000 square feet of meeting space, including a grand ballroom to seat 500. The site joins existing Hilton Garden Inn-Ayrsley and Homewood Suites-Ayrsley to bring the number of available rooms to more than 400. "We have been very pleased with the performance of the oth
Sands Casino Bethlehem Reveals Customer Information Also Hacked Going as Far Back as Opening in 2009
February 28, 2014
Feb. 28--Sands Casino Bethlehem officials late Friday revealed that computer hackers who took over the company websites on Feb. 11 also accessed the private information of tens of thousands of customers who visited the Bethlehem facility since it opened in 2009. In a filing with the U.S. Securities and Exchange Commission, Las Vegas Sands Corp. stated that the "legally protected" personal information of customers who have visited the Bethlehem Casino was breached by hackers. It was previously divulged that the hackers had made public some personal information of employees at the Bethlehem gambling hall, including Social Security numbers
Under Armour CEO K. Plank’s Sagamore Development Proposes 128-key Hotel for Historic Baltimore Site
February 28, 2014
Feb. 28--A development group backed by Under Armour CEO Kevin Plank could breathe new life into a stalled plan to transform the landmark and long-vacant Recreation Pier in Fells Point into a luxury hotel. Sagamore Development LLC presented plans Wednesday for a 128-room hotel with a restaurant and a pool during an annual meeting of the Fells Point Main Street organization. The firm that shares a name with Plank's thoroughbred horse training farm in Glyndon was formed in October, according to state records. Built in 1914, Recreation Pier originally stored ship cargo. The building was used as a community center and television studio for "
Pete Noack, with Presidio HG, Plans Boutique Hotel Rehab for Marshall Hotel in Sacramento, CA
February 28, 2014
Feb. 28--On the same day a campaign to force a vote on the new Kings arena ended, a developer announced Thursday he was moving forward with plans to turn a single-room occupancy hotel serving low-income tenants near the arena site into a market-rate boutique hotel. Pete Noack, who is partnering with the Presidio Hotel Group of Fairfield, said he will rehab the dilapidated, five-story Marshall Hotel at Seventh and L streets into an upscale hotel up to 17 stories tall. Notices were given to the roughly 70 residents of the Marshall that the hotel was being renovated and that the building's owners had asked local housing authorities to help
Do You Have a Failure to Communicate?
Steve DiGioia | February 27, 2014
by Steve DiGioia "I didn't know about that", "why isn't there enough staff working today to take care of this rush?", "she never said anything about it" or "why didn't they tell me to do it that way?" How many times have you heard comments like these from your staff? Do they sound familiar? And if so, why? What are you doing wrong in your business that prevents the sharing of necessary information to your team? Here are two reasons why: Changing of Policy or Procedure Did you recently change a company or departmental policy or procedure? How was this change put into action? Was it sent out in a memo? Was it told to just the departmen