Trending Stories
The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Centerâ„¢ | October 2, 2024
CATEGORY NAME
Walt Disney World’s Billion-Dollar MyMagic+ Rollout Delayed
November 17, 2013
Nov. 17--Walt Disney World's billion-dollar plan to outfit theme-park visitors with wireless rubber bracelets and get them planning more of their trips in advance has fallen behind schedule. At a minimum, it will likely be several more months before all of the giant resort's customers can use "MyMagic+," which includes a new reservation system allowing visitors to book ride times weeks before their vacations and microchip-embedded "MagicBands" that act as all-in-one park tickets, room keys and credit cards. Senior Walt Disney Co. executives once said they hoped to have MyMagic--"largely" introduced by the end of the company's 2013 fisca
Tis the Season: Hotels Getting Decadent & Adding Newer & Bigger Holiday Features to Attract Guests
November 17, 2013
Nov. 17--South Florida hotels are going beyond the traditional holiday tree and decorations and are adding bells and whistles to attract new and repeat business during the festive season. The new attractions can help properties stand out when consumers are making vacation decisions, industry specialists say. "The added attractions differentiate the hotels and encourage the consumers to travel [there]," said Bob Diener, a Miami-based industry veteran who's president of hotel booking website GetARoom.com. "Also, this encourages travelers that have been to the hotel to come back for something new." At Fort Lauderdale's Marriott Harbor Beac
Groundbreaking Set for Ironton, Ohio’s Redevelopment Project Including 79-room Holiday Inn & Suites
November 17, 2013
Nov. 17--Phase I of Ironton's Gateway Center will officially be underway on Tuesday. A groundbreaking ceremony and reception is set for 1 p.m. at Ninth and Washington streets for the redevelopment effort that is part of the City of Ironton's downtown revitalization plan. The plan also focuses on redeveloping the area around the city's two key interchange entrances. "The Gateway Center will utilize the 'new town' design, which focuses on green space amenities and streetscape infrastructure that makes a safe, pedestrian-friendly and pleasant atmosphere to welcome people while they visit businesses within the center," Ralph Kline, assistan
Expert Challenges Rosy Projections for Madison, Wisconsin’s New Monona Terrace Hotel
November 15, 2013
Nov. 15--An expert who has analyzed convention centers and supporting hotels across the nation is raising major red flags about Madison's pursuit of a new hotel to support Monona Terrace. Heywood Sanders, professor of public administration at the University of Texas-San Antonio, says there's too much supply and limited demand for convention space and that Madison could follow rocky experiences of other cities in making a huge public investment for a new hotel as part of the proposed Judge Doyle Square project covering two blocks near Capitol Square. Two high-power development teams are now vying to team with the city on the mixed-use pr
Kolter Group Plans 200-key Hyatt Place Hotel for Downtown Boca Raton, Florida
November 15, 2013
Nov. 15--BOCA RATON -- Hyatt plans to bring a 200-room hotel to downtown Boca Raton near the Mizner Park shopping center and Sanborn Square park. A development application filed with the city Tuesday proposes to build a 13-story hotel, parking garage and 8,000-square-foot restaurant at the southeast corner of Federal Highway and Palmetto Park Road, within the city's Downtown Community Redevelopment Agency boundaries. The nearest hotel in the area is the Boca Raton Resort and Club, but Hyatt Place is a brand for business travelers and families with more modest budgets. It will be perched in the middle of the downtown shopping and enterta
Florida State Tourism Sees a 3.6% Increase in ADR with Occupancy Up 1.9% During Q3 2013
November 15, 2013
Nov. 15--TALLAHASSEE -- Visit Florida is reporting that tourism is up for the third quarter of the year. According to preliminary estimates released Friday, 22.9 million visitors came to Florida from July to September, an increase of 1.7 percent over the same period in 2012. It is the largest third quarter number for visitation in the state's history, according to the state's tourism division. Through the first three quarters of 2013, Florida saw 72.6 million visitors -- an increase of 3.4 percent over the same period last year. Visitor spending in Florida for January through August of this year was $51.8 billion, representing a year-ov
Emirates Group to Open Second JW Marriott Hotel Marquis Dubai Tower in Early 2014
November 15, 2013
Nov. 15--More services, job opportunities in the offing The world's tallest hotel, JW Marriott Hotel Marquis Dubai, achieved remarkable success since its official opening in February, and it is set to open its second tower early next year that will also open the doors for at least 400 job-seekers for different positions, general manager Rupprecht Queitsch told in an interview. Owned by the Emirates Group, the Dh1.8 billion property consists of two towers with 804 rooms in each. The first tower was opened with an official inauguration and the second will bring in more food and beverage options. "It's a success story since the opening of
Promise Hotels & The Ross Group Building New $16M 134-room Hilton Garden Inn, Downtown Tulsa, OK
November 15, 2013
Nov. 15--Downtown Tulsa's hotel revival got another round of good news Thursday. Developers announced plans for a $16 million, 134-room Hilton Garden Inn on the southeast corner of Second Street and Cheyenne Avenue. The property, to be redeveloped by Tulsa-based Promise Hotels and The Ross Group, will include mixed-use space for retail, restaurants, event rooms and a rooftop patio overlooking the BOK Center. Plans for the hotel, with construction to begin next year and be finished by 2016, were unveiled at the former Oil & Gas Journal building -- a two-story structure that will be part of the complex, with a new seven-story building