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How Austin’s JW Marriott Incentive Deal Fell Apart
August 10, 2013
Aug. 10--If there was anything City Council members and the company building a downtown JW Marriott could agree to in the wee hours of Friday morning, it was this: the deal they struck two summers ago to get the hotel built unraveled because neither side quite knew what they were getting into. At a special meeting in June 2011, the council had asked if White Lodging Development Services would be willing to pay "the city's prevailing wage" to workers building the $300 million Marriott. In exchange, the city would waive $3.8 million in various fees. It was a last-minute ask after months of negotiations, and White Lodging's chief represent
A 118-room Residence Inn Hotel to be Built in Nashua, New Hampshire
August 10, 2013
Aug. 10--NASHUA -- Nashua planning officials unanimously approved the construction of a 118-room hotel and freestanding restaurant during a meeting this week. The Planning Board granted a special use permit to Nashua TS Residence Inn and developer Robert Walker to build the hotel at 25 Trafalgar Square in the city's north end. Project engineer Katie Enright said the hotel will be a Residence Inn. A 6,000-square-foot stand-alone restaurant was also approved as part of the project, she said. The has been vacant for more than a decade. The new hotel will be behind the recently renovated Market Basket in the Somerset Shopping Plaza near Exi
For Hawaii’s Hoteliers – Stay Flexible to Keep Hotel Rooms Full
August 10, 2013
Aug. 10--The latest figures on tourism growth prospects from the University of Hawaii Economic Research Organization essentially confirm what visitor industry executives have known all along: A lasting recovery means finding a comfortable balance between keeping Hawaii price-competitive and selling the islands' attraction too cheaply. Tourism has been going gangbusters lately, with arrivals growing 5.5 percent in 2013. But the UHERO analysis released this week projects a more moderate expansion pace of 2.3 percent in 2014. Because of a healthy occupancy rate, room rates are expected to rise, which is what industry leaders have said was
Shamin Hotels to Build Dual-Branded Homewood Suites & Hampton Inn in Historic Richmond, VA Building
August 10, 2013
Aug. 10--An 18-story office tower at 700 E. Main St. in downtown Richmond will be converted into two hotels -- one, a regular hotel, and the other for extended stays. Shamin Hotels, one of the region's largest hotel operators, will put a 144-room Hampton Inn & Suites and 100-room Homewood Suites in the building. Both hotels are Hilton brands. "We are moving full speed ahead," Neil Amin, CEO of Shamin Hotels, said Friday. The opening is targeted for the beginning of 2015. The renovated building will house a 5,000-square-foot upscale restaurant on the second floor, which has floor-to-ceiling black glass on an exterior wall overlooking
How Does Great Customer Service Impact Your Digital Strategy?
Standing Dog Interactive | August 9, 2013
by Mike Wylie Standing Dog CEO and President Mike Wylie recently made a trip to California and decided to try HotelTonight. Here is his account of the customer service he received after arriving at the hotel he booked: The Digital Age we are in is a blast. (Did I just date myself using "blast?") At Standing Dog Interactive, we really enjoy developing and executing digital strategies. I am constantly thinking of how we can add more value for our clients and challenging myself and our team to come up with innovative ways to help our partners achieve greater success and, ultimately, more revenue. When taking a holistic view of the business
Rethinking Renovations: How to Upgrade your Hotel While Reducing Costs / Mario Insenga
Mario Insenga | August 9, 2013
By Mario Insenga While a positive customer experience is the ultimate goal for any hotel, particularly during renovations, reaching such a goal takes time, effort and – as commonly believed – large sums of money. But as hotel guest satisfaction rates reach their highest levels in seven years, hoteliers must continue the push of securing return customers and improving room occupancy. Now, cost-effective best-practice solutions are proving their place in the hotel renovation market, as hoteliers continue to invest in more affordable, greener restoration options. One of the more popular solutions in the hospitality industry has been th
Female Executives Encourage Women – Don’t Shy Away from the Word Power & Lose the Guilt
August 9, 2013
Aug. 09--There's no reason a woman can't take the leading role. That was the takeaway of MGM Resorts International's 7th Annual Women's Leadership Conference this week. Sponsored by the nonprofit MGM Resorts Foundation and moderated by Gail Becker, chairwoman of Edelman Communications, the Aug. 8-9 conference featured a President's Panel, calling up the advice of three powerful women from a variety of disciplines. Here are the highlights from their discussion: Is there still a gender gap? Carol Evans, president of Working Mother magazine: There is a huge gender gap, especially at the highest levels. It's really a wonderful story in many
Caesars Exits Macau; Plans to Use $438 million from Sale of Golf Course to Pay Down Debt
August 9, 2013
Aug. 09--Caesars Entertainment Corp. is selling its Macau golf course to an Asian developer for $438 million. The gaming giant announced the sale Friday in a filing with the Securities & Exchange Commission. The deal landed this week with Pearl Dynasty Investments Ltd., which put up a $65.7 million deposit. If Caesars successfully closes the deal by the end of the year as expected, it plans to use the money to help pay down its $20 billion debt. Caesars' general counsel attorney Tim Donovan had been looking for a potential buyer for a year. Caesars paid $578 million for the 175-acre golf course in 2007, hoping to use the land to bui