Trending Stories
The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Centerâ„¢ | October 2, 2024
CATEGORY NAME
Renovations at The Hilltop Lodging, Cuisine and Spirits in Pullman, Idaho Near Completion
July 13, 2013
July 13--Renovations at The Hilltop Lodging, Cuisine and Spirits in Pullman are nearly complete, and its 56 new rooms are open for business. New carpets and tiling were put in on the first floor, and new earth-toned wallpaper was added to the lobby. Existing rooms were updated to match the new ones. A new restaurant and bar area, built to seat 90 people, has a section just for breakfast. Barb Wachter, who owns the hotel with her husband, Ron, said it is nice to finally have a designated area to serve hot breakfast to guests. She said breakfast was previously served in the lobby. Wachter said she is amazed with how far the hotel has come
Hotel V Forges New Social Connections in First Month with Flip.to
Flip.to | July 12, 2013
Orlando, FL — July 16 , 2013 — Flip.to is the brand advocate platform that helps hotels boost brand awareness and earn new guests with the help of their most trusted, untapped marketing juggernaut- their guests. In just over a month, Hotel V has converted 21% of their guests into advocates driving new unique visitors back to their website, which is uniquely personalized for each visitor based on the guest that they know. Each property has a unique identity that attracts different customer bases. Marketing to two distinct demographics using a single platform presented a unique challenge for their Paris based marketing firm, World Ind
Service Excellence 101: The Smile Reserve
B.Williams Enterprise | July 12, 2013
by Bryan Williams Some people believe that they have a limited supply ofkindness. After the first ten people, for example, their "smile reserve" will dry up, and there will be no more smiles for anyone else. Their "anticipate needs" reserve will be empty, and their "learn preferences" reserve will be depleted. They feel like they can't actually be nice to every customer they meet. It's not possible! Or is it? Commuter flight Recently, I was on board a small commuter plane that was staffed with one flight attendant. The first person to board the plane was an elderly lady, and I saw the attendant give her a warm hug and big smile before s
World’s Top 30 Indoor Entertainment Centers: Theme Parks Focus on Education and Entertainment Part 2
Jeff Coy | July 11, 2013
A Profile of the World's Top 30 Largest Indoor Entertainment Centers By Jeff Coy, ISHC Ten (10) of the world's top 30 largest indoor entertainment centers are focused on education mixed with entertainment, a concept now called edutainment, while 9 are focused on providing a themed experience with characters such as Iron Man and Spider Man. Six centers specialize in providing amusements & thrill rides and 3 feature high-tech games and motion simulators. Large indoor theme parks, indoor amusement parks and family entertainment centers are a relatively new phenomenon. No one had studied indoor entertainment facilities as a special grou
FairBridge Hotels Opens 98-room Brookside Resort in the Great Smoky Mountains of Tennessee
FairBridge Hotels International | July 11, 2013
SPOKANE, WASHINGTON, July 12, 2013 - The hospitality firm headquartered in downtown Spokane, FairBridge Hotels International, today announced the opening of its newest hotel 1900 miles away in the mountain resort city of Gatlinburg, Tennessee. The 98-room Brookside Resort by FairBridge is located at 463 E Parkway at the entrance to Great Smoky Mountains National Park. The rustic resort offers stream-side rooms and cozy cabins with access to quiet nature trails while still being only a half-mile from Gatlinburg's main strip. Brookside goes above and beyond the standard amenities expected at a FairBridge, like free hot breakfast and wi-fi
World’s Top 30 Indoor Entertainment Centers: Major Theme Parks Are Going Indoors, Part 1
JLC Hospitality Consulting | July 11, 2013
Anchored by Shopping Malls, Hotels, Waterparks & Casinos; KidZania is fastest-growing in edutainment By Jeff Coy, ISHC When you think about Six Flags, Sea World or Cedar Fair, it is typically an outdoor experience during summer when kids are out of school. But now, major theme parks and amusement parks are going indoors --- where they can attract visitors 365 days a year and not worry about poor weather wiping out profits. Indoor theme parks are not new, but there is a surge of new development. The first large-scale indoor amusement park, Galaxyland, built in 1985, was a giant success with 400,000 sf of amusements and thrill rides i
Lodging Enterprises to Build a 56-room Hotel and Diner in Santa Teresa, New Mexico Business Center
July 11, 2013
July 11, 2013--LAS CRUCES >> A new 56-room hotel with a 24-hour diner is scheduled to be built in Santa Teresa and construction could start next month. Roy Riggs with Lodging Enterprises Inc. said that an Oak Tree Inn hotel and a Penny's diner will go up near where Union Pacific is building its $400-million intermodel facility. The project started when Union Pacific contacted his company and is still in the early stages. "We don't even have blueprints yet," Riggs said. "We haven't put it out to bid." He said that once construction starts, the project could take six to eight months to complete. Jerry Pacheco, executive director with the
Have the French Gone Crazy? Cola-flavored Wine for the Younger Audience in Attempt to Stem Freefall
July 11, 2013
July 11--Have the French gone crazy? Following close on the heels of Winestar's French wine in a can -- and not just plonk, but vintage red, white and rose from such prestigious appellations as Bordeaux, Burgundy and the Rhone Valley -- a French producer is introducing cola-flavored wine. Say what? Hausmann Famille, a branch of the firm Ch?teaux en Bordeaux, has introduced Rouge Sucette, a red wine doused with cola flavor targeted for a younger audience. In France, sad to say wine drinking has plummeted in recent years, particularly among the young, who are more attracted to beer and spirits. A BBC story by Hugh Schofield from Paris exp