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The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
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AHLA Statement on the Introduction of the HOTEL Act
AHLA | September 20, 2024
WASHINGTON (Sept. 20, 2024) – American Hotel & Lodging Association (AHLA) Interim President & CEO Kevin Carey released the following statement after the introduction of the Halting of Trafficking and Exploitation in Lodging Act, or the HOTEL Act, which encourages federal workers traveling for business to stay at hotels with anti-human trafficking programs. “The HOTEL Act recognizes the crucial role hotels play in the fight against human trafficking, and we are proud to support this important legislation,” said AHLA Interim President & CEO Kevin Carey. “We look forward to working with Reps. Smith and Krishnamoorthi an
All Eyes on India: Why the World Is Watching
HotStats | September 20, 2024
With over two and a half decades in the hospitality industry, my experience spans markets that have attracted both international interest and domestic excitement. The initial Dubai buzz in 1999, following the opening of Burj Al Arab, made a powerful statement and set off a wave of impressive assets in quick succession. While recent years have brought magnificent hotels like Atlantis the Royal, the true sweet spot for me was about 15 years ago when each visit to Dubai revealed a dramatically changing landscape. Vietnam also experienced a boom, with signings happening almost weekly, though this momentum faded faster than expected due to corr
U.S. Hotel Results for Week Ending 14 September
CoStar Group | September 20, 2024
WASHINGTON – 20 September 2024 – The U.S. hotel industry reported mostly negative year-over-year comparisons, according to CoStar’s latest data through 14 September. CoStar is a leading provider of online real estate marketplaces, information and analytics in the property markets. 8-14 September 2024 (percentage change from comparable week in 2023): Occupancy: 66.6% (-1.7%) Average daily rate (ADR): US$162.05 (+0.2%) Revenue per available room (RevPAR): US$107.86 (-1.4%) Among the Top 25 Markets, San Diego saw the highest year-over-year increase in occupancy (+10.5% to 79.9%). Chicago reported the largest
Hotel Branding Strategy: Building an Authentic Identity in Hospitality
EHL | September 20, 2024
When a prospective guest is ready to book a hotel, there are several factors they’ll consider when making their decision. Once they’ve ticked off location and price, an important and often subconscious consideration is your hotel branding. Your brand is a representation of what your hotel is and stands for. It’s what makes your hotel unique and sets expectations for prospective guests. If your brand resonates with them and the location and price are within an acceptable range, they’ll choose your brand and make a booking. In the fast-paced world of hospitality, where competition is fierce and customer expectations are constantly
The Benjamin Royal Sonesta Hotel New York Unveils Multimillion-Dollar Transformation
Sonesta International Hotels | September 20, 2024
NEW YORK (September 20, 2024) – Today marks a historic milestone for one of New York City’s iconic premier luxury boutique hotels as The Benjamin Royal Sonesta Hotel New York unveils the first phase of its transformation. Designed by the celebrated DLR Group, the initial phase of the hotel’s reimagination reveals a present-day interpretation of the urban oasis, combining design elements of classic elegance with modern flair to create an elegant ambiance reminiscent of a members-only club. Located just steps from some of the city’s most famous attractions, the midtown hotel features elegant new public spaces, including a refreshed lo
Brendalee Reiplinger Rejoins The Lodge at Bodega Bay as Executive Chef
The Lodge at Bodega Bay | September 20, 2024
BODEGA BAY, Calif. – September 20, 2024 – The Lodge at Bodega Bay, a serene eight-acre retreat along Northern California’s Sonoma Coast, announces the reappointment of Brendalee Reiplinger as executive chef, who held this position from 2019 to 2021. In this role, Reiplinger will spearhead the hotel’s culinary operations – including Drakes Sonoma Coast, Drakes Fireside Lounge and banquet catering – and will guide the culinary team in creating seasonal menus with regionally sourced delicacies while providing exceptional dining experiences for guests. With more than 15 years of culinary experience, Reiplinger joins The Lodge at Bo
NEWH, Inc. Launches Second Annual Martha’s Mentors Program
NEWH | September 20, 2024
Empowering the Next Generation of Hospitality Leaders—Applications Open Until November 1 Shawano, WI, September 20, 2024 - NEWH, Inc. (Network of Executive Women in Hospitality), a premier association committed to advancing education, mentorship, and networking in the hospitality industry, is thrilled to announce the opening of applications for its second annual Martha’s Mentors Program. This transformative 10-month initiative aims to connect emerging hospitality professionals with seasoned industry leaders, fostering meaningful relationships that inspire growth. Named in honor of Martha Tillim, a respected industry veteran and b
Merry Marketing: Engaging Holiday Travel Strategies to Grow Your Business
Adam Ortman | September 20, 2024
By Adam Ortman The most wonderful time of the year is nearly upon us — especially if you own or lead a hospitality business and want to attract travelers during the holiday season. But with everything else as busy as Santa’s workshop in December, how can you make sure your holiday travel marketing stands out? According to a survey by AAA, more than 115 million Americans traveled over the 2023 Christmas and New Year’s holidays alone (Thanksgiving and other major travel dates notwithstanding). And it’s not just about visiting family. While many Americans prefer to stay home during the holidays, about 6% of travelers took som