Trending Stories
The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
CATEGORY NAME
Cendyn Hosts Exclusive Webinar: Email Marketing Tactics for a Successful Holiday Season
Cendyn | September 19, 2024
Boca Raton, Florida – 19 September 2024: As the critical Black Friday and Cyber Monday sales periods approach, hotels must prepare and elevate their email marketing strategies to stand out and drive bookings. Cendyn invites you to a comprehensive webinar designed to equip hoteliers with the tools and knowledge needed for Q4 success. On September 26th, 2024, Haydee Fernandez, Cendyn’s Associate Director of Customer Benchmarking & Recommendations, will lead an insightful session focusing on optimizing email marketing campaigns during the busiest shopping season of the year. Key Takeaways Include: IP and domain performance and r
Six Senses Coming to Western Pennsylvania’s Allegheny River Valley
Six Senses | September 18, 2024
ATLANTA, GA – September 18, 2024 – Situated on a sprawling wooded ridge at the confluence of the Allegheny and Clarion rivers, Six Senses RiverStone Estate will mark the next chapter in one of the region’s cultural and architectural treasures. Marking the latest milestone in the brand’s thoughtful entry into the Americas market, this picturesque country estate will echo the Six Senses ethos of wellness and sustainability, while offering guests and owners a community for connection and reflection. Located outside the quaint Western Pennsylvania town of Foxburg, just 90 minutes north of Pittsburgh, the property is in close proximit
Hilton Celebrates Opening of Two Hilton Garden Inn Properties in Thailand
Hilton | September 18, 2024
BANGKOK, Thailand — Leading global hospitality company Hilton (NYSE: HLT) has announced the openings of Hilton Garden Inn Rayong and Hilton Garden Inn Bangkok Riverside, solidifying Hilton’s commitment to expand its focused service portfolio in Thailand. The new additions cater to the rising middle class demand for upscale and affordable accommodations driven by Thailand’s thriving international and domestic tourism in its capital city, as well as beach destinations. “Thailand is a remarkable destination with a unique blend of urbanity and ancient traditions, known for its lively cities, rich cultural heritage, and stunning b
Hyatt Expands Portfolio in California With Hyatt Centric Delfina Santa Monica
Hyatt Hotels Corporation | September 18, 2024
The former Le Méridien Delfina Santa Monica joins the Hyatt portfolio, growing Hyatt’s brand footprint in California CHICAGO (September 18, 2024) — Hyatt Hotels Corporation (NYSE: H) today announced the opening of Hyatt Centric Delfina Santa Monica, marking the Hyatt Centric lifestyle brand’s sixth hotel in California and the 101st Hyatt hotel in the Golden State. Primely located in one of Los Angeles’ most iconic beach destinations—the hotel is just steps away from the renowned Santa Monica Pier, Third Street Promenade, Venice Beach Boardwalk and retail district. Hyatt Centric Delfina Santa Monica is a launchpad for savv
Check-In to Success: Agilysys Reveals Path to Hospitality Innovation
Agilysys | September 18, 2024
Insights from Agilysys 2024 APAC Hospitality Impact Study reveal the importance of personalization and seamless experiences By Tony Marshall, Vice President and Managing Director, APAC The Agilysys 2024 APAC Hospitality Impact Study reveals critical insights into how hoteliers can boost both guest satisfaction and revenue. The key to unlocking this dual success lies in a vital yet often underutilized tool - personalization. Cracking the Loyalty Code: Unraveling the Rebooking Paradox One of the study’s most startling findings is the "rebooking paradox." While hoteliers report high guest satisfaction (86%) and perceived value for m
JLL Welcomes Dan Peek as President of JLL Americas Hotels & Hospitality Group
JLL | September 18, 2024
CHICAGO, Sept. 18, 2024 – JLL’s Hotels & Hospitality group announced today that Daniel C. Peek has joined the firm as President of JLL Americas region. Over the course of his career, he has completed nearly $60 billion in investment sales, debt and structured finance transactions. Based out of JLL’s Tampa office, Peek will report to Americas Capital Markets CEO, Mark Gibson, partnering with Kevin Davis, Americas CEO for JLL’s Hotels & Hospitality group. Together, Davis and Peek will focus on driving client relationship management, investment sales, financing, tax and asset management strategies. “I am incredibly
BWH Hotels Appoints Harry Dong as New President and CEO of BWH Hotels China
BWH Hotels | September 18, 2024
Phoenix, Arizona (September 18, 2024) – BWH Hotels today announced that Harry Dong has been named the new President and CEO of BWH Hotels China (Hong Kong, Macau, Taiwan), Mongolia, and Nepal. Dong has been with BWH for over 16 years, previously managing procurement, quality analysis, and project development for property hotels in this region. His father, William Dong, previously held this role. “I am honored to be taking on the leadership role for BWH Hotels China. This company has been part of my family for decades, and I’m proud to carry on the legacy of my father, William Dong,” said Harry Dong, President and CEO of BWH Hotels
It’s ‘No Dough’ for Third-Party Cookies, According to Latest Google Announcement
Cendyn | September 18, 2024
Will hospitality face another Google challenge now that the search engine has changed its approach to eliminating third-party cookies? Having said they would end the use of third-party cookies in the Chrome browser for the past four years, Google has now retracted this plan. Instead they’ve chosen a softer option by putting the onus on the consumer to opt-out. What’s the change? Following in the footsteps of Apple’s AppTrackingTransparency (ATT) on its Safari browser, Chrome now lets consumers choose if they wish to allow third-party cookies to track them. This announcement comes as no surprise since Google has been delaying a