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The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Centerâ„¢ | October 2, 2024
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Debunking Common Myths About AI: Why Human Hotel Staff Are Still Irreplaceable
John Smallwood, President of Travel Outlook | September 17, 2024
By John Smallwood, President of Travel Outlook September 2024 As technology evolves, Artificial Intelligence (AI) has become a valuable tool across industries, especially in hospitality. However, with this rapid advancement, misconceptions about AI's role in replacing human workers have also surfaced. Conversational AI systems like Annette, the Virtual Agentâ„¢ (Annette) from Travel Outlook, complement rather than replace human staff. Dive in below as we address some widespread myths and explain how AI supports hotel teams in providing an exceptional guest experience. Myth 1: AI Systems Work Right Out of the Box A misconception i
The Hospitality Customer You Didn’t Train For
Jim Lopolito | September 16, 2024
By Jim Lopolito Fundamentals in Accident Training Shaping how well we execute service to our guests is a primary function of hotel and restaurant training. From the front of house to the back, and the first floor to the top floor, we support our teams on the path to guest experience and financial rewards. This is fundamental and we hope that nothing gets in the way of our dreams. There is, however, the likelihood your practices are overlooking a component of training that is allowing significant risk to your success. In simple terms, if you assume your employees are performing their responsibilities correctly in protecting guests
São Paulo Hotel Room Rates Reached Record High in August
CoStar Group | September 16, 2024
WASHINGTON – 16 September 2024 – São Paulo posted its highest monthly average daily rate and second highest revenue per available room (RevPAR) on record, according to August preliminary data from CoStar. CoStar is a leading provider of online real estate marketplaces, information, and analytics in the property markets. August 2024 (year-over-year % change): Occupancy: 67.8% (+3.2%) ADR: BRL717.98 (+20.6%) RevPAR: BRL486.92 (+24.5%) The first night of the Concrete Show (Tuesday, 6 August) drove highs across each of the three key performance metrics: occupancy (91.6%), ADR (BRL794.57) and RevPAR (BRL727.50). The secon
McKibbon Hospitality Opens Moxy Asheville in North Carolina
MOXY HOTELS | September 16, 2024
ASHEVILLE, N.C., Sept. 16, 2024-- Moxy Asheville, North Carolina's first Moxy flagship, is officially open and accepting reservations. The six-floor, 115-room property celebrated its opening with a ribbon cutting ceremony and remarks from project partners and local dignitaries. Primely located on Biltmore Avenue, Moxy Asheville strays from the norm, bringing a vibrant and stylish new lodging option to the downtown landscape. Creating a truly unique guest experience, guests are greeted with a complimentary cocktail, mocktail or coffee along with their room key upon check-in at Bar Moxy– a celebrated fixture of the Moxy brand that set
Certares and TMGOC Ventures Acquire The Ray Hotel, Curio Collection by Hilton, in Delray Beach, FL
Certares | September 16, 2024
141-room lifestyle hotel is well-situated in growing market with strong lodging demand DELRAY BEACH, Fla., Sept. 16, 2024 -- A joint venture between Certares, a leading global investment firm focused exclusively on the travel and hospitality industries, and TMGOC Ventures, a real estate investment firm based in Boca Raton, FL and Charleston, SC, today announced that it has acquired The Ray Hotel, an acclaimed 141-room hotel in Delray Beach, FL. The Ray, which opened in September of 2021, is an urban retreat located in the heart of Delray Beach's vibrant restaurant, arts, and cultural scene. The hotel's three full-service dining out
Montage Big Sky Names Tiffany Irwin as Director of Sales & Marketing
Montage Big Sky | September 16, 2024
BIG SKY, Montana (September 16, 2024) – Montage Big Sky announces the appointment of Tiffany Irwin as director of sales & marketing. With two decades of experience at leading luxury hotel and resort brands, Irwin will oversee all aspects of sales, revenue management, marketing, public relations, meetings, and events for Montage Big Sky. Irwin will be a key member of the resort’s executive committee, working with a talented leadership team to continue to drive the success of the resort. “Irwin’s proven track record and deep expertise in the hospitality industry makes her an invaluable addition to the executive team at Montage
Residence Inn by Marriott Los Angeles Burbank/Downtown Completes Renovation
Residence Inn by Marriott | September 16, 2024
Burbank, CA – September 16, 2024 – Residence Inn by Marriott Los Angeles Burbank/Downtown, located at 321 Ikea Way in downtown Burbank, has announced the completion of its renovation. The 166-room all-suite property is owned by Apple Hospitality REIT, Inc. and managed by Marriott International, Inc. Interior Image Group was responsible for the new design and context of the makeover and Salisbury Moore handled construction for the project. The renovation includes new carpeting, wall vinyl, paint, custom artwork, backlit bathroom mirrors and furniture in the guest rooms, as well as a newly redesigned lobby with stylish furniture and n
Pendry Hotels & Resorts Appoints Parag Athavale as General Manager of Sagamore Pendry Baltimore
Sagamore Pendry Baltimore | September 16, 2024
ORANGE COUNTY, CALIF. (September 16, 2024) - Pendry Hotels & Resorts is pleased to announce the appointment of Parag Athavale as the new General Manager of Sagamore Pendry Baltimore. With over two decades of experience in the hospitality industry, Parag brings a wealth of knowledge and expertise that will further elevate the guest experience at the iconic waterfront hotel. Athavale joins Sagamore Pendry Baltimore from his most recent role as Hotel Manager at Pendry Washington DC - The Wharf, where he played a crucial role in the hotel's opening and successfully led various innovative initiatives. Prior to his role in DC, Athavale held