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The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
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Looking at the Halekulani for How to Continually Surprise Guests
Adam and Larry Mogelonsky | September 11, 2024
By Adam and Larry Mogelonsky In the realm of luxury and ultra-luxury hotels, where room rates often exceed $1,000 USD per night, the stakes are incredibly high. These properties are not just selling a place to stay; they are crafting experiences that reinforce brand loyalty and elevate the guest's perception of value. In such a competitive market, using creativity to differentiate your offerings isn’t just a nice-to-have—it’s essential. Even if your property hasn’t reached this price point yet, there’s much to learn from these high-end strategies. Competitive pricing and attractive packages are important, but they must be matched
Marriott International and PT. Pakuwon Jati Tbk. Sign Agreement to Open Five More Properties in Indonesia
Marriott International | September 11, 2024
Marriott International, Inc. and PT. Pakuwon Jati Tbk. announced a signed agreement to develop five additional properties, comprising more than 1,300 rooms across Indonesia. This announcement further elevates the two companies’ joint efforts to expand their footprint in the country. The multi-deal agreement was signed by Rajeev Menon, President, Asia Pacific excluding China, Marriott International and Eiffel Tedja, Director of PT. Pakuwon Jati Tbk., Chairman of the Board of Marriott International, David Marriott and Chairman of Pakuwon Group, Alexander Tedja, were also present to witness the signing ceremony for this exciting collaborati
Hyatt Regency Clearwater Beach Resort & Spa Welcomes Ildebrando Salazar as Director of Sales and Marketing
Hyatt Regency Clearwater Beach Resort & Spa | September 11, 2024
Clearwater Beach, Florida (September 11, 2024) – Hyatt Regency Clearwater Beach Resort & Spa, an upscale resort located just steps away from the Gulf of Mexico and Pier 60, welcomes Ildebrando Salazar as Director of Sales and Marketing. He joins the hotel from Texas where he most recently was part of the opening team for Hyatt Regency Conroe. “We are thrilled to welcome Ildebrando Salazar to the Hyatt Regency Clearwater Beach family,” said Ernesto Fernandez, General Manager of Hyatt Regency Clearwater Beach. “Ildebrando’s extensive experience paired with his passion and dedication to providing exceptional experiences for gues
General Manager Jennifer Cottgias Tapped To Lead The Maven Hotel in Denver
The Maven | September 11, 2024
Denver, CO (Sept. 11, 2024) – The Maven is thrilled to announce that Jennifer Cottgias is now serving as General Manager of the award-wining downtown Denver hotel. The anchor of LoDo’s Dairy Block micro-district, The Maven is owned and managed by Denver’s Sage Hospitality Group. Cottgias joins The Maven from the Courtyard Portland City Center, where she served as General Manager. She previously spent over six years at The Nines, A Luxury Collection Hotel, Portland, rising to serve as the Hotel Director. A passionate leader who is dedicated to developing a strong team, Cottgias co-chaired the Women’s Leadership Development pil
Claire Johnsen Promoted to Director of Sales and Marketing at Kimpton Sawyer Hotel
THE KIMPTON SAWYER | September 11, 2024
SACRAMENTO, CALIF. (September 11, 2024) – The Kimpton Sawyer Hotel is pleased to announce the appointment of Claire Johnsen as Director of Sales and Marketing for the 250-room hotel located in the vibrant Downtown Commons (DOCO) area. With nearly a decade of experience at Kimpton Hotels & Restaurants, Johnsen brings a wealth of knowledge and a proven track record of driving significant revenue growth, spearheading innovative group and leisure sales strategies, cultivating strong client relationships as well as delivering exceptional marketing and public relations strategies. In her new role, Johnsen will continue to oversee all sales
The London West Hollywood at Beverly Hills Appoints Terry Buchholz as New General Manager
The London West Hollywood | September 11, 2024
LOS ANGELES, CA (September 11, 2024) -- The London West Hollywood at Beverly Hills is pleased to announce Terry Buchholz as the new General Manager for the modern luxury hotel. In his role, Buchholz will oversee all aspects of the hotel's operations, ensuring the seamless flow of day-to-day activities, optimizing processes, and upholding the renowned standard of excellence for which The London West Hollywood is known. “I am delighted to join the team at such an iconic property in West Hollywood," said Terry Buchholz, General Manager of The London West Hollywood at Beverly Hills. "I look forward to working alongside this talented team, to
Societal Factors Can Shape How Companies Best Respond After Customers Misbehave
Penn State’s School of Hospitality Management | September 11, 2024
Apologizing to customers who witness other patrons misbehave may not always be the best response for hospitality businesses, researchers find UNIVERSITY PARK, Pa. — From rule breaking and theft to verbal abuse and foul language, one customer’s behavior can negatively affect another customer’s experience. How hospitality businesses can best respond to instances of customer misbehavior can depend on the strictness of societal norms, according to a new study from researchers in the Penn State School of Hospitality Management. The study, published in the Journal of Hospitality and Tourism Management, found that customers who observe m
June 2024 Total International Travel Volume To and From the United States
International Trade Administration | September 11, 2024
Data recently released by the National Travel and Tourism Office show that in June 2024, International Arrivals to the United States Total non-U.S. resident international visitor volume to the United States of 5,639,831 increased 13.2 percent compared to June 2023 and represents 89.1 percent of the pre-COVID total visitor volume reported for June 2019. Overseas visitor volume to the United States of 2,901,542 increased 7 percent from June 2023. June 2024 was the thirty-ninth consecutive month that total non-U.S. resident international arrivals to the United States increased on a year-over-year basis. June 2024 was th