Trending Stories
The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
CATEGORY NAME
HSMAI Announces 2024 Sales Leader Forum
HSMAI | September 9, 2024
McLean, VA (Sept. 9, 2024) – The Hospitality Sales and Marketing Association International (HSMAI) 2024 Sales Leader Forum, will take place on Nov. 13, 2024, in Washington, DC. Organized by HSMAI’s Sales Advisory Board, this year’s event focuses on advancing the hotel sales discipline by providing off-property sales leaders with essential knowledge on top trends, strategic insights, and best practices in today’s evolving landscape. Held annually, the Sales Leader Forum is an HSMAI Commercial Strategy Event that aims to equip attendees with practical information, insights, and strategies designed to enhance their action plans
IHG Signs With Satyadeo Hotels To Develop Holiday Inn Resort Pushkar
IHG | September 9, 2024
9th, September 2024, India: IHG® Hotels & Resorts, one of the world’s leading hotel companies, has signed a management agreement with Satyadeo Hotels Pvt Ltd to develop Holiday Inn Resort Pushkar, Rajasthan. Scheduled to open in January 2029 in the prominent tourist and spiritual destination of Pushkar, the resort will bring world-class hospitality to guests visiting the city. A pioneer brand with a rich heritage, Holiday Inn has continued to evolve through the years, keeping the guest at the heart of all innovation and earning its status as one of the world’s most loved, trusted and recognized hotel brands. In India, the Hol
Debdyuti “Dev” Dasgupta Tapped as General Manager of Khao Lak Marriott Beach Resort & Spa Ahead of Opening
Marriott Bonvoy | September 9, 2024
Bangkok, Thailand - September 9, 2024 – Marriott International, Inc. has appointed Mr. Debdyuti “Dev” Dasgupta as General Manager of Khao Lak Marriott Beach Resort & Spa, the beautiful new seafront retreat which is set to open its doors in the fourth quarter of 2024, marking the debut of the flagship Marriott Hotels brand in Khao Lak. Dev is a talented hotelier who joins this new resort following his previous role as General Manager of Courtyard by Marriott Bangkok. He has transitioned into the GM’s position following a successful career in the fields of financial management, auditing, compliance and accounting, with almost tw
Practice Hospitality Debuts Reimagined Mojave Resort in Palm Desert
Practice Hospitality | September 9, 2024
WELCOME TO PALM DESERT’S TIMELESS OASIS Inspired by Palm Desert’s enduring charm, captivating landscapes and storied history, the newly renovated Mojave Resort is now open, welcoming guests to its serene oasis where time slows down. Reimagined under the guidance of Dallas-based Practice Hospitality, the adults-only, mid-century retreat is located steps away from the vibrant shopping, dining and cultural scene along El Paseo. The intimate resort offers 25 guestrooms and suites, an outdoor pool and hot tub spa, fire tables, event lawn and curated amenities. “Mojave Resort is more than just a place to stay; it’s a love letter to
Pedro Castillo Promoted to Director of Sales and Marketing at Eden Roc Cap Cana
Eden Roc Cap Cana | September 9, 2024
Punta Cana, Dominican Republic (September 5, 2024) – The epitome of luxury on the Dominican Republic's eastern coast, Eden Roc Cap Cana is proud to announce the promotion of Pedro Castillo to Director of Sales and Marketing. A dedicated member of the Eden Roc Cap Cana family since its inception, Castillo has played a key role in shaping the resort's renowned Spa, Wellness, and Lifestyle program. His transition to Sales & Marketing in early 2023 and subsequent leadership as interim Director have showcased his deep understanding of the resort's ethos and his passion for creating unforgettable guest experiences, making him the ideal leade
Hotel Café Royal Welcomes Eugene Leonard as New General Manager
Hotel Café Royal | September 9, 2024
September 2024 - Hotel Café Royal, part of The Set Collection, is delighted to announce Eugene Leonard as it’s new General Manager. Leonard joins the property following an impressive 15-year tenure with the Maybourne Hotel Group, most recently serving as General Manager of Maybourne Beverly Hills for three years. Leonard is a highly experienced professional in the ultra-luxury hotel industry, particularly within the London market. His previous roles include Hotel Manager at both Claridge's and The Connaught. Hailing from Ireland, Leonard is a graduate of the prestigious Shannon College of Hotel Management. His illustrious career ha
BDNY 2024 Set to Redefine Hospitality Design With Unmatched Innovation and Networking Opportunities
BDNY | September 9, 2024
NEW YORK, NY (September 9, 2024) — Boutique Design New York, the leading trade fair and conference for the hospitality’s boutique and lifestyle design community, returns to the Jacob K. Javits Center on November 10-11, 2024. This year’s two-day event promises to set new standards in the industry with cutting-edge products, groundbreaking design discussions, and an array of networking events that bring together the world’s most influential design minds. EXPERIENCE INNOVATION AT EVERY TURN BDNY will immerse attendees in the latest trends and innovations shaping the hospitality boutique design industry. Featuring a curated selection of
Parking and EV Stations Charge U.S. Hotel Performance
Jim Hurless | September 9, 2024
By Robert Mandelbaum and Jim Hurless Parking revenues have increased by 23.1% from 2019 to 2023, based on a sample of U.S. properties in CBRE’s Trends® in the Hotel Industry database, which is more than four times greater than the growth rate for total hotel revenues during that period. Not only is parking a growing source of revenue, but it is relatively profitable as well. In 2023, parking department profit margins for the CBRE sample were 61.3% of total department revenue, while the average profit margin for all other-operated departments was 58.7% at those hotels. While the contribution to revenues and profits is welcomed news to hot