Trending Stories
The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
CATEGORY NAME
Hospitality Financial Leadership: Why You Want to Use a Rolling Forecast
David Lund | September 9, 2024
Rolling forecasts are nothing new but I must point out that most hotels don’t use them, and they really should. It’s an incredibly useful tool that is literally worth its weight in gold. That being said, it doesn’t weigh much but once you start to use one it’s an indispensable tool that you must have each month, and its impact and importance usually gains weight and momentum into the final few months of the year. Like the plot in a good mystery, it can take a sudden turn and produce an unexpected ending. To start out we need to define how we produce a rolling forecast and point out the best practices around its creation. Then, we w
Kimpton De Witt Partners With IRIS To Provide Guests With a Self-Serve, Mobile F&B Ordering Experience
IRIS | September 9, 2024
Guests can now enjoy an enhanced, efficient F&B service in the hotel’s café IRIS, a global market leader in digital F&B, guest directory and concierge solutions for hotels and restaurants, has partnered with Hotel Kimpton De Witt (part of the Lore Group and IHG) to bring a new era of digital guest experiences to life with the launch of IRIS's mobile F&B ordering platform in their co-working space, Café Celia. Nestled in the heart of Amsterdam’s bustling city centre, the luxury boutique hotel offers 274 guest rooms, a fitness suite and a restaurant, and is renowned for its modern approach, unique personality, and five-sta
Road Trippin’ Is the Vibe as Travel Slows Across the U.S.
Mandy Murry | September 6, 2024
The news is bleeding with travel gloom and discouraging numbers for the hospitality market. Headlines tout softening and consumer spending coming to a halt while exploiting the idea that luxury travel is both thriving and diving. Bloomberg reported that even with deep-pocketed travelers, the word right now is “value.” Reality: Travel is slowing, but this has been happening, and the news cycle is catching up to reports and trends of 2024. Consumers have been living high in travel mode—living for the experience and not afraid to put the fun on credit for some time. Spending has caught up with many, and thus, household budgets are
Why Modernize Your Hotel’s Obsolete PMS
Shiji | September 6, 2024
Staying ahead of guest expectations and operational challenges is not just an option—it’s a fundamental necessity. The Property Management System is crucial in achieving this. A modern, next-generation PMS is the backbone of a hotel’s operations, providing integrated functionality across various departments, from reservations and guest services to housekeeping and revenue management. Upgrading to a state-of-the-art PMS is crucial for a hotel’s digital transformation and overall success. Let’s explore how upgrading a hotel’s PMS can impact a hotel’s success. Let’s explore how upgrading a hotel’s PMS can impact a hotel’s su
U.S. Hotel Results for Week Ending 31 August
CoStar Group | September 6, 2024
WASHINGTON – 6 September 2024 – The U.S. hotel industry reported positive comparisons year over year, according to CoStar’s latest data through 31 August. CoStar is a leading provider of online real estate marketplaces, information and analytics in the property markets. 25-31 August 2024 (percentage change from comparable week in 2023): Occupancy: 63.9% (+1.9%) Average daily rate (ADR): US$153.67 (+1.6%) Revenue per available room (RevPAR): US$98.18 (+3.6%) Among the Top 25 Markets, Tampa saw the highest year-over-year occupancy lift (+15.2% to 61.7%). Seattle posted the largest increase in ADR (+12.5%
Hotel Employee Training Impacts Customer Experience and Happiness
EHL | September 6, 2024
The hospitality industry thrives on delivering exceptional customer experiences, and hotel employee training plays a pivotal role in achieving this goal. Well-trained staff not only provide better service but also contribute to increased customer satisfaction and loyalty. In today's competitive market, hotels that invest in comprehensive learning and development programs for their employees often see improvements in employee retention, motivation, and overall performance. The Importance of Employee Training in Hospitality Employee training equips staff members with the necessary skills and knowledge to excel in their roles, ultimately le
Radisson Hotel Group Rebrands prizeotel to Prize by Radisson and Signs Two New Properties in Central Europe
Radisson Hotel Group | September 6, 2024
Radisson Hotel Group reveals the rebranding of prizeotel, the successful affordable high design brand, to Prize by Radisson and announces two new Prize by Radisson hotel signings, accelerating its expansion across key destinations in Germany together with its market entry in Poland. Radisson Hotel Group reaffirms its commitment to significantly grow its portfolio by announcing the rebranding of prizeotel to Prize by Radisson as well as the signing of two Prize by Radisson hotels across Central Europe. This strategic milestone and rebranding underscores Radisson Hotel Group's dedication to broadening the brand’s presence in vibrant, c
Hyatt Place Expands in The State of Maharashtra With Hyatt Place Aurangabad Airport Opening
Hyatt Place | September 6, 2024
CHICAGO (September 6, 2024) – Hyatt Hotels Corporation today announced the opening of Hyatt Place Aurangabad Airport. The hotel marks the second Hyatt Place hotel in the state of Maharashtra and the eleventh Hyatt Place hotel in the country – reiterating the brand’s significance in the India market. The 150-room property exemplifies the Hyatt Place brand’s intuitive design, casual atmosphere, and elevated amenities. Located near both Chhatrapati Sambhajinagar (Aurangabad) Airport and the city’s economic zones such as Shendra MIDC and Waluj MIDC, the hotel combines style, innovation and 24/7 amenities to create an easy-to-navi