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The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
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You Received a Hotel Property Improvement Plan. Now What?
Cicero Construction Group | September 6, 2024
In order to keep a hotel aligned with current brand standards, hotel franchisors will periodically issue hotel owners a Property Improvement Plan outlining required renovations and upgrades. PIPs are mandatory. If the hotel owner does not complete the PIP, the franchisor has the right to remove them from the brand entirely. PIPs differ for every brand and hotel. Newer hotels might simply require small cosmetic adjustments, but older ones may need complete overhauls to their mechanical and electrical systems. However, hoteliers should generally anticipate a PIP every seven to twelve years. Design components that are fundame
Hotel Renovations: When to Go Big
Jon Peck | September 6, 2024
Most owners and prospective buyers try to reduce their hotel’s Capex spend associated with PIP or Renovation work and with good reason- to keep their investment basis as low as possible. When and How to “Go Big” on your Hotel Renovation However, there are scenarios below where owners may want to go bigger. The hotel is in a strong demand environment and underperforming the competitive set, especially if the hotel has “good bones” and most of the work would be interior. Owner has broader economic interests. For example, the hotel is or could be part of a mixed-use project and the hotel upgrade would improve the positionin
Survey: 4 out of 5 American Travelers Embrace Biometrics Use at Airport Security
U.S. Travel Association | September 6, 2024
Washington -- Following record-breaking air travel over Labor Day weekend, the U.S. Travel Association along with Ipsos released survey results underscoring traveler preference of biometric technology screening to keep air passengers safe and provide greater efficiency at airport checkpoints. “By overwhelming margins, air travelers support TSA’s use of biometric technology at airports to strengthen security and improve the travel experience,” said Geoff Freeman, U.S. Travel Association President and CEO. “Travelers embrace next-generation technology at the same time a small cadre of members of Congress seek to take air travel ba
Gurney’s Montauk Resort & Seawater Spa Names Jasmine Warren as Director of Spa & Wellness
GURNEY’S MONTAUK RESORT & SEAWATER SPA | September 6, 2024
Montauk, NY – (September 6, 2024) – Gurney’s Montauk Resort & Seawater Spa is pleased to announce the appointment of Jasmine Warren as the new Director of Spa & Wellness. With over 13 years of experience in the luxury spa and wellness industry, Jasmine brings a wealth of expertise, passion, and innovative ideas to her new role. Jasmine has always had a deep love for the spa and wellness industry, which has driven her successful career in developing new business opportunities that foster significant growth and impact. Her focus on creating lasting brand loyalty and building meaningful relationships with wellness partners and c
General Manager Laurent Vigneron Takes the Helm of InterContinental Tahiti Resort & Spa
INTERCONTINENTAL TAHITI RESORT & SPA | September 6, 2024
Tahiti, French Polynesia — September 6, 2024 — The InterContinental Tahiti Resort & Spa, known to many as Beachcomber, proudly celebrates its 50th anniversary this year. Originally opened on June 19, 1974, as “Travelodge Tahiti,” the resort has long stood as a premier destination in French Polynesia where luxury meets the vibrant spirit of Polynesian culture. As part of this milestone year, InterContinental Tahiti Resort & Spa is excited to announce Laurent Vigneron as the new General Manager. Laurent succeeds Thierry Brovelli, who dedicated nine years to leading the resort and retired after a distinguished 32-year career i
Hyatt Centric Midtown Atlanta Unveils Property-Wide Renovation and Restaurant Rebrand
Hyatt Centric Midtown Atlanta | September 6, 2024
ATLANTA, (September 6, 2024) – Hyatt Centric Midtown Atlanta, located in the heart of the city, is excited to announce its property-wide renovation. The renovation is inclusive of guestrooms, meeting and event spaces, the lobby and market, the 24-hour fitness center, the indoor saltwater pool and its on-site restaurant and bar. The restaurant has been completely rebranded and has been renamed, Author’s Den; complete with a reimagined space, a new Executive Chef and carefully curated menus. The multimillion-dollar redesign celebrates Atlanta’s countercultural movement in the 1970s, which focused on activism, creating a sense of commun
Newly Rebranded Hotel Theo in New Orleans, LA, Joins the Raines Management Portfolio
Raines | September 6, 2024
FLORENCE, SC — September 6, 2024 — Raines, a leading hospitality management, development, and investment organization, has added Hotel Theo, a Tapestry Collection by Hilton property, to its management portfolio. Formerly known as Hotel Magnolia, Hotel Theo is now part of Woven by Raines, the lifestyle division of Raines. The property is owned by TCOR Hotel Partners and TriGate Capital. Located at 535 Gravier Street, New Orleans, LA, 70130, between the French Quarter and the Warehouse District, Hotel Theo is an ideal spot for travelers looking to immerse themselves in the culture of The Big Easy and enjoy key attractions. The
Atlantis Resorts Welcomes Paul Baker as President
Atlantis, The Palm | September 6, 2024
Atlantis Resorts proudly welcomes Paul Baker as President, Atlantis overseeing the region’s first entertainment destination, Atlantis, The Palm and the world’s most ultra-luxury experiential resort, Atlantis The Royal. In due course, Baker will also oversee Atlantis Sanya located in China. Directly reporting to Philippe Zuber, CEO of Kerzner International, Baker will lead all operations, strategic direction, management, and continued growth of Atlantis Dubai. This includes additional responsibilities of all Administrative, Commercial, Retail, Food and Beverage, Banqueting and Events, Marine and Waterpark and Recreational Services acros