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The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Centerâ„¢ | October 2, 2024
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Oliver Hospitality Appoints Key Leadership Across Three Properties
Oliver Hospitality | September 6, 2024
James Corwell, Shane Batchelor, Eric Fiedler, and John Botkin to add depth and expertise to Oliver Hospitality’s management and food & beverage divisions across properties NASHVILLE, Tenn., September 6, 2024 - Oliver Hospitality, an independent hotel and restaurant management and development company with roots in Nashville and properties across the country, has announced the addition of four new staff members who will contribute to the group’s growing renown and distinction in the hospitality space. Bringing a total combined 120+ years of experience in the hospitality space, each executive has been thoughtfully selected to build up
Zach Woodworth Promoted to Executive Chef for Mii amo
September 5, 2024
Sedona, Ariz. (Sept. 5, 2024) - Today, Mii amo announced the promotion of Chef Zach Woodworth from Sous Chef of Hummingbird to Executive Chef. With close to a decade of fine dining and luxury resort experience, Zachary’s inspiration is drawn from the timeless art of hospitality and the refined artisanal craftsmanship of culinary creations, all while celebrating the narratives woven through each ingredient. The former Sous Chef of Hummingbird at Mii amo, Zachary Woodworth has risen to the esteemed role of Executive Chef. With close to a decade of fine dining and luxury resort experience, Zachary’s inspiration is drawn from the timel
U.S. Remains the World’s Most Powerful Travel & Tourism Market
The World Travel & Tourism Council | September 5, 2024
London, UK: The World Travel & Tourism Council today launched its 2024 Economic Impact Trends Report, which has revealed the U.S. as the world’s most powerful Travel & Tourism market, contributing a record-breaking $2.36 TN to the nation’s economy last year. Despite the slow return of spending from international travelers, the U.S. keeps pole position, with almost double the economic contribution of its nearest rival. Following a record-breaking year for Travel & Tourism, the sector continues to be the backbone to many country economies, while supporting millions of jobs globally. The latest report from the global tou
Be More Interesting by Showing More Interest
Shep Hyken | September 5, 2024
When I was a teenager, Johnny Carson hosted The Tonight Show. I found him to be more than entertaining. I found him to be interesting. It didn’t take long for me to realize that what made him interesting was that he was truly interested in his guests. He not only asked great questions, he listened to his guests and seemed to always have the perfect comment that led to a better conversation, not just an interview with questions and answers.  I took this idea to heart – being interesting by showing more interest – when I was dating. I would ask lots of questions to get to know my date. They did most of the talking, yet they still s
Is It Time To Digitize Your Inventory Management?
Varadharajan Athmanathan | September 5, 2024
Most hospitality businesses have traditionally focused on efficiency in front-end operations. Yet, it is imperative to consider how this efficiency can be extended to optimising back-end processes. In the context of hospitality, the enhancement of efficiency in back-end operations is even more significant as it directly impacts the delivery of the ultimate guest experience, especially in managing inventory and stock. Frequent monitoring of necessary supplies, maintaining cost control, and reducing wastage have all emerged as critical concerns within the industry, compelling businesses to implement efficient inventory and material managemen
Sheila Johnson To Receive Peggy Berg Castell Award at The Lodging Conference 2024
AHLA Foundation | September 5, 2024
WASHINGTON, Sept. 5, 2024 -- AHLA Foundation announced today that trailblazing entrepreneur and hotelier Sheila Johnson will receive the Peggy Berg Castell Award at The Lodging Conference 2024 in Phoenix, Arizona in October. The award recognizes individuals who have made significant contributions to elevating and advancing women in the hospitality industry. As Founder and CEO of Salamander Collection, Johnson has built a portfolio of properties in the United States and Jamaica, emphasizing the importance of showcasing each hotel's unique environment. The Salamander Collection is the largest Black-owned luxury hotel company in Am
Dynamic Pricing: Maximizing Revenue in the Hotel Industry
EHL | September 5, 2024
Dynamic pricing can be a contentious topic. Consumers often view it as an exploitative pricing strategy in which brands try to charge the highest possible price for their products or services. For example, in the fast-food industry, the introduction of dynamic pricing has gone down like a lead balloon. However, despite the backlash some brands have received, there are industries where dynamic pricing, while not necessarily welcomed, is generally accepted. The airline industry is one example, with airlines charging more for passenger tickets when demand for travel to a particular destination is high. Travel accommodation is another, with A
An Overview of San Francisco’s Prolonged Recovery
Jason Lee | September 5, 2024
Since the COVID-19 pandemic, San Francisco has been navigating a difficult and lengthy road to recovery. Concerns over safety and street conditions, record-high office vacancies, a weak convention calendar, and limited visitation from Asia are among the challenges for local hoteliers. However, the long-term outlook remains cautiously optimistic given the growing presence of artificial intelligence companies, the fuller rebound of convention activity, and major sporting events planned for 2026, including Super Bowl LX and the FIFA World Cup. Lodging, Convention, and Travel Trends Following a rebound in 2022, San Francisco’s hotel perform