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The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Centerâ„¢ | October 2, 2024
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Hotel Management Companies Drive Significantly Better Guest Experiences, J.D. Power Finds
J.D. Power | September 4, 2024
TROY, Mich.: 4 Sept. 2024 — The secret to a great branded hotel stay may be in an aspect that guests do not often realize: the third-party management company operating the hotel, which creates consistent, pleasurable and problem-free guest experiences. According to the J.D. Power 2024 North America Third-Party Hotel Management Guest Satisfaction Benchmark,SM released today, overall guest satisfaction with branded hotels run by the nation’s largest third-party management companies improves significantly this year, outperforming both chain-managed and independently operated hotels. “Third-party management companies operating branded
How EAST Hotels Defines a New Luxury Hotel Category
Adam and Larry Mogelonsky | September 4, 2024
By Adam and Larry Mogelonsky A great motto to live by is that the only constant is change. Right now, in late 2024, the hotel industry has been through the wringer over the past five years, with profound shifts to how we operate as induced by the pandemic, the experience economy, inflation, labor market changes, demographic shifts, climate action policy, the growth of wellness and a host of other forces. From this invisible yet chaotic hand, new brands are nevertheless emerging to triumphantly address the modern traveler. A problem with all this is that most trends can only be identified in hindsight based on concurrent and lagging indicato
Investment Strategies in the Hospitality Industry: Essential Insights
EHL Group | September 4, 2024
If you’re an entrepreneur, seasoned investor, or work in hospitality and have some money to spare, you might wonder whether investing in the hospitality industry could be a lucrative strategy. It’s an in-demand industry, with the global market forecast to grow from around 5.5 trillion US dollars in 2024 to over 11.6 trillion US dollars in 2029. Domestic and foreign travel are also returning to pre-pandemic levels, with the number of people looking to book trips to global destinations showing no sign of slowing. These predictions suggest there are good returns to be made by those who invest wisely. With that in mind, let’s explo
Hilton Signs Agreement for 225-Room Hilton Frankfurt Gravenbruch
Hilton | September 4, 2024
FRANKFURT, Germany – Hilton, today announced the signing of the 225-room Hilton Frankfurt Gravenbruch as part of a management agreement. The property will go through a conversion to Hilton’s flagship brand with an opening set for October 2024. Patrick Fitzgibbon, senior vice president, development EMEA, Hilton, said, “With more than 60 properties either trading or under development, Germany continues to be a key strategic market for Hilton, and we’re excited to be further expanding our portfolio in Frankfurt working alongside Allsco Gravenbruch Hotelbetriebsgesellschaft mbH. This signing marks our ninth hotel in this major busines
Mikey Termini Named Executive Chef for Marriott Harbor Beach Resort
Fort Lauderdale Marriott Harbor Beach Resort & Spa | September 4, 2024
FORT LAUDERDALE – Sept. 4, 2024 – Fort Lauderdale Marriott Harbor Beach Resort & Spa – an oceanfront resort situated on the destination’s largest stretch of privately owned beach – proudly announces the appointment of Mikey Termini as Executive Chef. In this role, Chef Mikey will utilize his experience, innovation, and enthusiasm to oversee all culinary operations across the property’s seven food and beverage outlets – including 3030 Ocean, Sea Level Restaurant and Ocean Bar, and Riva – along with in-room dining, high-volume event catering, and the associate cafeteria. Chef Mikey joins Fort Lauderdale Marriott Harbor B
Hotel Haya Welcomes Laura Maldonado as General Manager
Hotel Haya | September 4, 2024
TAMPA, Fla. (Sept. 4, 2024) - Hotel Haya, Aparium Hotel Group’s award-winning property located in the historic heart of Ybor City is delighted to announce the appointment of Laura Maldonado to General Manager. The Puerto Rico native brings a wealth of knowledge, extensive ideas and outstanding hospitality experience to the culturally rich property. Most recently Maldonado served as the General Manager for the iconic four-star Heathman Hotel and restaurant in downtown Portland, Oregon, where she oversaw a complete overhaul of the property including food and beverage, and the sales and operating departments. There, she also developed a com
Rancho de los Caballeros Appoints Robert Cornett as Executive Chef
Rancho de los Caballeros | September 4, 2024
WICKENBURG, ARIZ. (September 4, 2024) – Rancho de los Caballeros, a historic, family-owned dude ranch, announces today the promotion of Robert Cornett to executive chef. In this new role, he will manage the three on-site restaurants, direct all front- and back-of-house kitchen staff, and lead development of the ranch’s innovative culinary programming like the Desert Cookouts, Ranch Reserve: Wine Evenings at 19 and the annual Guest Chef Series. Cornett joined Rancho de los Caballeros in 2022 as the executive sous chef. Over the last two years, he has significantly contributed to the operations of the Main Dining Room—a ranch-style
Radisson Hotel Salt Lake City Downtown Unveils Property-Wide Renovation
Radisson Salt Lake City Downtown | September 4, 2024
SALT LAKE CITY, UT (September 4, 2024) – Radisson Salt Lake City Downtown is excited to announce the completion of the property’s multi-million dollar renovation, featuring upgrades to the guest rooms, dining outlets, meeting spaces and the lobby. The renovation also includes a new executive club lounge, a ski closet, and a coffee outlet, 215 West, which will open later this year. Located less than a block from the Delta Center and steps from the Salt Palace Convention Center, Radisson Salt Lake City Downtown is an ideal choice for both business and leisure travelers. Guests can easily explore the nearby mountains, entertainment venues,