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The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
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USALI 12th Revised Edition, Deep Dive: Other Reporting Guidance
USALI | September 3, 2024
Just released, the Uniform System of Accounts for the Lodging Industry (USALI) 12th Revised Edition has been meticulously updated by the Global Finance Committee (GFC) with guiding principles to enhance transparency in reporting, broaden data sets to better inform decision-making, and align with contemporary practices. To support its release, GFC members are also presenting a series of monthly “USALI 12th Revised Edition, Deep Dive” webinars. Accompanying the webinars are correlating blog posts, including this one for the webinar “USALI 12th Revised Edition Deep Dive: Other Reporting Guidance.” Learn more and register to a
Maui Remains Top Hotel Market Despite Slow Recovery After Fires
CoStar Group | September 3, 2024
Analysis by Emmy Hise A year after a series of tragic fires in Maui, the island’s hotels and Hawaii's governor want visitors to return to the destination to help support the local economy and regain a sense of normalcy. Topline hotel performance across the island remains below 2023 levels. While most of the hotel performance decline was due to the devastating fire, performance was already starting to slow before the fire, similar to many U.S. leisure destinations. Nationally, domestic leisure demand has slowed due to Americans traveling abroad or travelers being more budget-conscious, causing them to take fewer trips or pi
Hotel Indigo Jabal Akhdar Resort & Spa Debuts in the Mountains of Oman
IHG | September 3, 2024
Dubai, United Arab Emirates, 3 September 2024: IHG Hotels & Resorts debuts its first Hotel Indigo resort in the Middle East with the opening of Hotel Indigo Jabal Akhdar Resort & Spa. Jabal Akhdar, meaning "Green Mountain" in Arabic, is a majestic range in Oman known for its stunning landscapes and cooler climate. Famed for terraced gardens, ancient villages, and dramatic canyons, the new Hotel Indigo resort is nestled 2,000 metres above sea level, featuring 173 beautifully designed rooms, suites, and chalets, each offering majestic views of the neighbouring mountains. The new property is located a two-hour drive from Oman’s c
RIU Hotels & Resorts Reopens Riu Palace Bavaro Following Renovation
RIU | September 3, 2024
RIU Hotels & Resorts has announced the reopening of the Riu Palace Bavaro, in Punta Cana, after a watershed refurbishment in terms of what the chain offers in the destination and around the world. Following the demolition of the Riu Naiboa, on an adjoining plot, the Riu Palace Bavaro has spread over the former site to include new spaces for its own facilities, providing ample room for its renowned innovative, gastronomic and entertainment areas and allowing it to diversify accordingly. The hotel has a family area with all kinds of water and outdoor activities, its own food and beverage spots, another exclusive area for Elite Club c
Developer Morris Bailey Executes Agreement to Start Phased Development of 80 Acres Adjacent to Monmouth Park Racetrack in Oceanport, NJ
Morris Bailey of JEMB Realty | August 30, 2024
Team Launches Design and Development Process Revealing Plans for Residential, Hotel, Retail, Entertainment and Community Uses Partnership Between Bailey, the State of New Jersey and Darby Development Represents Culmination of Decade-Long Discussions Around Reimagining the Broader Racetrack Experience OCEANPORT, N.J., Aug. 30, 2024 -- Morris Bailey, Chairman of JEMB Realty – a multi-generational real estate firm with vast office, residential and entertainment experience – and Resorts Casino in Atlantic City, today commenced the design and development process to create a vibrant, phased mixed-use community on 80 acres adjacent to
Decentralized Identity Verification: A Privacy-First Approach to Hotel Data Security
YouVerse | August 30, 2024
Facial biometrics offers a promising solution for hotels seeking to streamline check-in processes and enhance guest experiences. It eliminates the need for traditional check-in procedures, such as presenting identification and filling out forms, speeding up the process and saving time for both guests and hotel staff. But how can hoteliers protect guest data from cyberattacks and ensure they meet the stringent privacy standards demanded by guests and regulation? A new approach to hotel data security and privacy Biometric verification offers a dual benefit in the hospitality industry: it enhances hotel data security while also improving
Embracing Technology: Using AI-Powered Travel Concierges in Hospitality Mobile Apps
Magdalena Rieder | August 30, 2024
Being ahead is crucial for businesses in today's fast-paced world, especially in the highly competitive hospitality industry. As technology constantly evolves, utilizing innovations such as artificial intelligence (AI) is becoming not simply a choice, but rather a necessity. Nevertheless, how can hotel brands like Marriott or Hilton use AI to enhance guests' experience and boost business growth? Exploring the Use of AI in the Hotel Industry AI-powered trip itineraries already redefine the way people tour the world. These highly advanced tools analyze an individual's preferences, budgets and schedules to create tailored journeys in seconds (
The Role of Total Revenue Management in a Hotel Profitability Strategy
CoStar Group | August 30, 2024
The global hotel industry is firmly positioned in an era of normalized growth levels. That means to achieve greater profits, hotel owners and operators need to explore every possible revenue stream while also working to manage expenses. The starting point is a strategy built on a total performance picture—one that understands both the top and bottom lines as well as the circular relationship between the two. Fortunately, 35 years of historical profitability data presents obvious trends that inform hoteliers working to generate more financial gains. Revenue and profit are closely linked Understanding the relationship between revenue a