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The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
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New F&B Trends for Fall 2024 Look Back at the Old
Adam and Larry Mogelonsky | August 28, 2024
By Adam and Larry Mogelonsky Heading into Labor Day, it’s time to think about for what will be on the plate for next year’s barbecue to end out the summer. As any hotelier or restaurateur knows, dietary trends ebb and flow, shaping our menus and dining habits over time. Where once low-fat dominated the scene, today’s focus has shifted to low-carb options aimed at managing insulin spikes. Classic continental breakfasts still grace our tables, but they now sit alongside trendy choices like avocado toast, overnight oats, and superfood smoothies. For those less versed in nutritional science, these shifts might seem arbitrary, yet each n
The Power of Organic Social Media for Hotels: Why It Still Matters
Lodging Interactive | August 28, 2024
One of the most significant advantages of organic social media is its ability to foster genuine, authentic connections with your audience. In today’s fast-paced digital world, social media has become an indispensable tool for hotels to connect with guests, build their brand, and drive bookings. With the increasing focus on paid social media advertising, many hoteliers might wonder if organic social media still holds value, especially when marketing budgets are tight. At Lodging Interactive, we firmly believe that organic social media posting remains a powerful and effective strategy for hotels, regardless of your budget for paid posts. Her
Historic Emily Morgan Hotel San Antonio To Implement Innovative In-Room Tablets by HCN
The Hotel Communication Network | August 28, 2024
With Navigator 2.0 tablets soon to deploy in all guestrooms, travelers staying at the popular accommodation will have fingertip access to hotel services/amenities and local events — including The Hospitality Show to be held at the Henry B. González Convention Center in October; Visit HCN in Booth 1755 Ottawa, Ontario — August 28, 2024 — The Emily Morgan San Antonio – a DoubleTree by Hilton Hotel is gearing up to host hoteliers attending The Hospitality Show in October. Located just three blocks from the Henry B. Gonzales Convention Center, the historic hotel is preparing to install Navigator 2.0 in-room tablets from Hotel Co
Castle Peak Holdings To Open Trailborn Highlands in North Carolina’s Blue Ridge Mountains
Trailborn | August 27, 2024
Highlands, NC (August 27, 2024) – Castle Peak Holdings, the investment and development company behind Trailborn, the first vertically-integrated hospitality brand specializing in designing and operating boutique hotels with full-service restaurants and bars exclusively located in the country’s most extraordinary outdoor destinations, today announced Trailborn Highlands will open on August 29 in downtown Highlands, North Carolina – an enchanting mountain town named for its high elevation. Highlands has long attracted nature seekers with its pristine beauty, temperate climate and prime location – a scenic mountain drive from Asheville a
PwC’s Manhattan Lodging Index: Q2 2024
PwC’s Manhattan lodging index | August 27, 2024
Manhattan Lodging Overview The rate of growth in occupancy, average daily rate (“ADR”) and revenue per available room (“RevPAR”), while robust, continued to decelerate. Luxury hotel occupancy benefitted from increased demand, while ADR growth levels for lower priced properties continued to show significant improvements. For the overall Manhattan hotel market, Q1 RevPAR increased 9.4 percent while Q2 increased 6.8 percent, from the same respective periods in 2023. "The Manhattan hotel market averaged an occupancy level of 87.2 percent in Q2 2024, solidifying a return to stabilized pre-covid levels. While RevPAR growth decelerated sig
Hyatt Regency Lake Tahoe Welcomes William Stout as Director of Food & Beverage
Hyatt Regency Lake Tahoe Resort, Spa and Casino | August 27, 2024
Incline Village (August 27, 2024) – Hyatt Regency Lake Tahoe Resort, Spa and Casino, a spacious resort nestled in the Sierra Nevada Mountains and on the shore of Lake Tahoe, announces William Stout as director of food and beverage. In his new role, Stout will be responsible for overseeing all aspects of the resort’s food and beverage department, ensuring that guests enjoy exceptional dining experiences across the property’s diverse on-site restaurants. “We are thrilled to welcome William Stout as director of food and beverage,” said Andrew De Lapp, resort manager at Hyatt Regency Lake Tahoe Resort, Spa and Casino. “William’s ex
Schwartz Completes Purchase of Leura Gardens Resort in the New South Wales Blue Mountains
Schwartz Family Company | August 27, 2024
27 August 2024: The Schwartz Family Company has completed the acquisition of the established Leura Gardens Resort in the New South Wales Blue Mountains. Leura Gardens Resort consolidates the Schwartz Family Company presence in the Blue Mountains, joining the award-winning Fairmont Resort Blue Mountains and Leura Golf Club, all within a few minutes' drive of each other. Leura Gardens Resort is the 15th hotel in the Schwartz hotel network and will be managed by Trilogy Hotels. The hotel opened in 1970, but its famed gardens were created in the 1920s by Lady Mabel Fairfax and her gardener Hector Hood. The gardens remain a feature of the
Highgate Appoints Nicholas Kuhns as General Manager of Royal Lahaina Resort & Bungalows
Royal Lahaina Resort & Bungalows | August 27, 2024
KAANAPALI, MAUI - [August 27, 2024] – Highgate, a leading real estate and hospitality management company, has appointed Nicholas Kuhns as General Manager of Royal Lahaina Resort & Bungalows. In his new role, Kuhns will be responsible for overseeing all operations, ensuring that the historic property continues to offer unparalleled experiences to guests while maintaining its legacy on the world-renowned Ka’anapali Beach. “We are excited to embark on a new chapter for Royal Lahaina Resort under Nicholas' leadership,” said Kelly Sanders, President of Highgate Hawaii. “His extensive knowledge of Maui, combined with his impres