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ChatGPT and AI in the Hotel Industry: Transforming Hospitality
Agilysys | August 22, 2024
The hotel industry is undergoing a transformative shift, largely driven by advancements in artificial intelligence technologies like ChatGPT. These innovations are not just reshaping customer service but are also revolutionizing how hotels operate, manage resources, and interact with guests. In an increasingly competitive landscape, AI offers tools that enhance guest experiences, optimize operations, and provide strategic insights, making it an indispensable part of modern hospitality. Enhancing Guest Experiences One of the most significant impacts of AI in the hotel industry is on guest interactions. ChatGPT, a conversational AI develo
Hoteliers: For Those About to Rage…
Haydn Kramer | August 22, 2024
From Dylan Thomas, I quote: “Do not go gentle into that good night. Rage, rage against the dying of the light.” You my hotel friends are “the light”. My beloved hotel industry is always on the cutting edge, sooner or later. And lately there has been an onslaught of print, post, pod about just how we should be doing things. From industry insiders, seasoned hotel executives on CNBC, The Wall Street Journal, The New York Times and a million other industry publications, and of course LinkedIn, the world’s leading professional network, a la Microsoft. In the face of this, I’m going to help you vent. I’m not going to g
Federal Per Diem Set for 2024/25: A Win for the Lodging Industry
Chelsey Leffet | August 22, 2024
The federal government per-diem rate is made up of a lodging allowance, a meals allowance, and an incidental expense allowance. The per-diem lodging rates, which set the maximum amount a federal traveler can reimburse, are based on the average rates for mid-priced hotels and are set annually by the U.S. General Services Administration (GSA). Since the 2005 fiscal year, federal lodging per-diem rates have been based on local average daily rate (ADR) data, less 5.0%. The rates are updated annually, with the next fiscal-year rates published in mid-August. For the 2025 fiscal year beginning October 1, 2024, the standard daily lodging allow
Cendyn Names Jeffrey A. Cross New Chief Financial Officer
Cendyn | August 22, 2024
Senior Finance and Operations Executive with a proven ability to drive revenue growth set to enhance Cendyn’s fiscal position. Boca Raton, Florida – August 22, 2024: Cendyn, a global integrated hotel technology and services company, is excited to announce the appointment of Jeffrey A. Cross as Chief Financial Officer. As the Chief Financial Officer (CFO) Jeff will play a pivotal role in steering the financial strategy and operations of the company. As a key member of the executive team, Jeff will oversee financial planning, risk management, and reporting to ensure the company’s financial health by managing budgets, forecasting fu
General Manager Deniz Akyuz Tapped to Lead AC Hotel Columbus Dublin
AC HOTEL COLUMBUS DUBLIN | August 22, 2024
DUBLIN, OHIO — August 2024 — AC Hotel Columbus Dublin is proud to welcome Deniz Akyuz as the new General Manager of the property. In his new role, Akyuz is responsible for spearheading day-to-day hotel operations and further enhancing guest experiences at the hotel. Previously the Regional Director of Food & Beverage for Life House Hotel Group in Miami, Fla., Akyuz has worked in the hospitality industry for over 20 years. Throughout this professional career, he has also held Director of Operations and General Manager positions at various premier hotels, resorts, restaurants, and major service operations across the globe. The AC
Susan Williams Joins Andaz Mayakoba as Director of Sales and Marketing
Andaz Mayakoba | August 22, 2024
RIVIERA MAYA, MX (August 22, 2024) – Andaz Mayakoba announced the appointment of Susan Williams as director of sales and marketing for the 214-room, luxury oceanfront resort in the heart of Riviera Maya. Williams brings a wealth of experience to the award-winning property with over 20 years of experience spanning sales, revenue marketing both at Hyatt and numerous other resorts throughout Mexico. “We are delighted to welcome Susan to the team. With her extensive experience and proven track record, we are confident Susan will bring invaluable expertise and fresh perspectives to the luxury resort,” said Cesar Moreno, Andaz Mayakoba g
Matt Greene Returns to Hard Rock Hotel San Diego as New Managing Director
Hard Rock Hotel San Diego | August 22, 2024
Legacy Hard Rock Leader and Evolution Hospitality Veteran Brings Wealth of Industry Knowledge and a Visionary Approach Back to the Iconic Property in Gaslamp Quarter SAN DIEGO, CA. (AUGUST 22, 2024) – Hard Rock Hotel San Diego has announced the appointment of Matt Greene as the new Managing Director. Greene, a seasoned hospitality executive with an impressive track record, returns to the Hard Rock team where he previously served successfully as General Manager from 2008 to 2011. “We are delighted to welcome Matt Greene back to the Hard Rock Hotel San Diego family,” said Ace Patel, Owner Representative. “Matt’s extensive backgr
Red Roof Inn La Marque Opens in Texas Following Renovation and Rebranding
Red Roof | August 22, 2024
LA MARQUE, TEXAS, Aug. 22, 2024 - Red Roof®, the leader in economy lodging, has announced the opening of the Red Roof Inn® La Marque, Texas, at 5201 Gulf Freeway. Owner Kenny Group LLC invested $700,000 into renovations at the property, which included updating bathrooms in the guest rooms; adding new bedding; and refreshing the lobby and pool area. Conveniently situated off I-45 and minutes from downtown La Marque, the 150-room Red Roof Inn La Marque offers guests free Wi-Fi, a free expanded cable package, free coffee in the lobby, meeting facilities and an outdoor pool open year-round as well as an on-property bar and lounge. All rooms i