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All Things Independent
Island Investment Opens the 69-room BEST WESTERN PLUS Spirit Mountain Duluth in Minnesota
Best Western International, Inc. | October 1, 2013
PROCTOR, Minn., October 1, 2013 - Best Western International announces the unveiling of the all new BEST WESTERN PLUS Spirit Mountain Duluth, located at 9330 W. Skyline Pkwy., Proctor. Owned by Island Investment, Inc., the former Country Inn & Suites underwent a renovation of all areas of the hotel to qualify for Best Western's PLUS status. The 100% smoke free hotel features 69 guest rooms, including 32 suites. Hotel amenities include a complimentary hot deluxe breakfast, indoor heated pool, hot tub and a 24-hour fitness center. Each room is equipped with a 37" flat screen television, mini-refrigerator, microwave and free wireless I...
protel Integrates with eRevMax for Seamless Online Booking Connectivity
protel | October 1, 2013
Offers expanded distribution and automated booking delivery to hotel users London / Dortmund, 1 October 2013 - protel hotelsoftware and eRevMax today announced the successful integration of eRevMax's two-way XML gateway Connect with protel's property management system (PMS) offering hotel end-users a wider distribution platform to help increase online exposure and bookings. The strategic partnership between the two leading hospitality software specialists will help hotels streamline their sales by using only one application for revenue and distribution management. Hotels using protel's PMS product range including SPE (Single Property Ed...
The 173-room Lake Arrowhead Resort & Spa in CA Completes Renovation and Joins Autograph Collection
Carey Watermark Investors | October 1, 2013
NEW YORK, Oct. 1, 2013 -- Carey Watermark Investors Incorporated (CWI) announced today that Lake Arrowhead Resort & Spa, which was acquired by CWI in July 2012, has officially joined the Autograph Collection, part of the Marriott International, Inc. (NYSE: MAR) global portfolio. The 173-room resort, located in Lake Arrowhead, California, has just completed a $4.6 million renovation of its guest rooms, suites, public areas, function spaces, recreation facilities and spa. Drawing on its world-renowned experience designing iconic destination resorts, the WATG/Wimberly Interiors design team created a fresh visual identity, inspired by a...
Wyndham Hotel Group & Grand City Hotels Expand Alliance, Signing 17 Hotels in Germany & Austria
Wyndham Hotel Group | October 1, 2013
BERLIN (October 1, 2013) – Wyndham Hotel Group, the world's largest hotel company with approximately 7,410 hotels and part of Wyndham Worldwide Corporation (NYSE: WYN), today announced the signing of 17 hotels representing over 2,300 rooms across Germany and Austria in association with Grand City Hotels. Adding to the agreement signed by the two companies in February this year to rebrand 43 hotels, the strategic alliance now extends to 60 hotels and over 7,500 rooms across four countries under the Wyndham Grand® (seven properties), Wyndham® (six), Wyndham Garden® (17), TRYP by Wyndham® (21) and Days Inn® (nine) flags. The latest ...
ZDirect and Sabre Perfecting eMarketing, Communications for Vantage Hospitality Group Hotels
ZDirect | October 1, 2013
Via a new interface between ZDirect's ZMail® electronic communication platform and Sabre's SynXis central reservation system, travelers will enjoy a convenient and personal booking experience and easy online/mobile two-way communications with hotels [HALLANDALE BEACH, FL- OCTOBER 1, 2013] - A new relationship between the hospitality industry's hotel marketing automation provider ZDirect and global travel technology company Sabre Hospitality Solutions is helping to make eMarketing as simple as possible for Vantage Hospitality Group. The 8th largest hotel company in the world with more than 1,000 locations has relied on ZDirect and its Z...
Kempinski Hotels and Leela Palaces, Hotels & Resorts Mutually Agree to End Their Alliance
Kempinski Hotels | October 1, 2013
Effective today, Kempinski Hotels and Leela Palaces, Hotels & Resorts have mutually agreed to bring the companies' fruitful 25-year relationship to a close. Following a progressive phase out which began in 2012, both parties will from now on promote their businesses separately. This will allow Leela to further consolidate its sales and marketing network independently, while facilitating Kempinski Hotels' direct penetration into the important Indian market. Reto Wittwer, President & CEO of Kempinski Hotels, said: "We are proud of the rewarding relationship which Kempinski Hotels and The Leela Palaces, Hotels and Resorts have enjo...
Stories of Genuine and Authentic Hospitality From The Choice Hotels 2013 Regional Conferences
Doug Kennedy | October 1, 2013
by Doug Kennedy As a conference speaker and hotel industry trainer, I spend a lot of time on the other side of the front desk and know all too well the many situations, circumstances and downright quandaries business travelers can find themselves facing from lost luggage, forgotten items, and challenges en route. As a father of two now teenage children, I also understand the challenges that even leisure travelers can come across when staying at hotel. Over the many years I've worked in the hotel business I have grown to better-understand the "stories" our guests are living out every day on the other side of the front desk, at the other ...
IHG ANA to Open ANA Holiday Inn Kanazawa Sky in Japan, Completing the Conversion by Spring 2014
IHG (InterContinental Hotels Group) | October 1, 2013
Tokyo, 1 October 2013 - IHG ANA Hotels Group Japan and Kanazawa Sky Hotel today announced the agreement for ANA Holiday Inn Kanazawa Sky. Currently the Kanazawa Sky Hotel, the 100-room hotel sits in the centre of Kanazawa city on the Ishikawa Prefecture in Japan. It is due to be refurbished and rebranded by the spring of 2014. Kanazawa is a popular tourist destination renowned as one of most beautiful 'Castle City (Jyoka-machi)' in Japan, as well as a Michelin two-star travel destination. Conveniently located near Kanazawa's central commercial district of Musashigatsuji, ANA Holiday Inn Kanazawa Sky will be walking distance to and from ...
InnLink CRS Promotes Breast Cancer Awareness Month
InnLink | October 1, 2013
Hendersonville, TN - October 1, 2013 - Promoting Breast Cancer Awareness month, InnLink Central Reservation Services (CRS) will donate $100 for each standard service enrollment executed in October to the Susan G. Komen for the Cure Foundation. The InnLink donations will honor the brave women and men who battle this disease every year. Donations to the Susan G. Komen foundation will be made in the customer's name or a designated individual of their choice. The theme for the InnLink campaign is "Until there is a cure, there is hope!" InnLink will also raise company awareness with a month-long education initiative that gives employees the ...
Marriott Tops Across the Board in Hotel Brand Satisfaction Study From ACSI
ACSI | October 1, 2013
ANN ARBOR, Mich. (October 1, 2013) - Marriott International demonstrates customer satisfaction leadership across its entire portfolio in a hotel brand study released today by the American Customer Satisfaction Index (ACSI). The new study provides 2013 customer satisfaction benchmarks for 24 lodging chains serving business and leisure travelers in the United States. The study includes a diverse array of hotel properties-from luxury, upper-upscale and upscale to midscale and economy offerings. Guests who choose luxury accommodations show a strong preference for Marriott's signature JW Marriott hotels (83 on a 0 to 100 scale) over Hyatt Ho...
Manuel Avila Named as GM of the 220-room Hilton Villahermosa & Conference Center in Tabasco, Mexico
Hilton Worldwide | October 1, 2013
MCLEAN, Va. - October 1, 2013 - Hilton Worldwide today announced the appointment of Manuel Avila as general manager of the 220-room Hilton Villahermosa & Conference Center. Avila joins the team in Villahermosa after managing the successful opening of Hilton Baku in Azerbaijan. As general manager of Hilton Baku, Avila oversaw all preopening activities and opened the hotel ahead of schedule in 2011. He then led the team in exceeding the financial forecast for the hotel's first quarter in operation. Both a hospitality and Hilton Worldwide veteran, Avila started his career with Hilton as assistant controller at Hilton Caracas Residencia...
Hotel AG Closes 5 Hotel Transactions in September
Hotel AG | October 1, 2013
ATLANTA - October 1, 2013 - Hotel AG announced today the firm closed 5 hotel transactions in the month of September. The hotels sold consisted of a large Hampton Inn & Suites in the Northeast, a 12-story Fairfield Inn & Suites located in a top 25 CBD market, a Sleep Inn in Florida, a university-owned boutique asset in the Southeast and a high-end independent hotel located in an affluent beach resort. Keith Thompson, principal of Hotel AG, commented, "These recent transactions represent a fairly broad ownership base and continue to demonstrate the strength of today's hotel transaction market." ...
Hilton Worldwide Names Jerome Luciani as GM of 260-room Hilton Santa Fe Mexico City To Open in 2014
Hilton Worldwide | October 1, 2013
MCLEAN, Va. - October 1, 2013 - Hilton Worldwide today announced the appointment of Jerome Luciani as general manager of the 260-room Hilton Santa Fe Mexico City, scheduled to open early next year. Luciani most recently served as general manager, Hilton Villahermosa & Conference Center. During his nearly three years as general manager of this 220-room conference hotel, Luciani led the team in successfully improving results and securing a number of Hilton Worldwide awards, including the 2011 Americas Full-Service Hotel of the Year Award. With more than 20 years in the hospitality industry, Luciani began his career in service training...
Hotel Equities Appoints Joe Reardon as Vice President of Business Development
Hotel Equities (HE) | October 1, 2013
ATLANTA, GA (October 1, 2013) -Atlanta-based Hotel Equities (HE) www.hotelequities.com recently named Joe Reardon to the position of Vice President of Business Development. He oversees the development team, negotiates management contracts and evaluates the financial feasibility of the firm's acquisition opportunities. His responsibilities include utilizing the existing portfolio of 50+ hotel assets as a platform for rapid growth with current and potential owners. "Joe has a proven track record as a highly-skilled and capable leader who understands both hospitality and real estate and knows how to put together a deal," said HE Chief Oper...
Jonathan Tisch to Deliver Keynote Address at IHMRS Hospitality Leadership Forum
October 1, 2013
NEW YORK, NY, October 1, 2013 - Jonathan Tisch, co-chairman of the board and a member of the office of the president, Loews Corporation and chairman, Loews Hotels & Resorts, will lead the Hospitality Leadership Forum Keynote discussion on Saturday, November 9, 2013, preceding the 98th annual International Hotel, Motel + Restaurant Show® (IHMRS). The keynote presentation, "Leadership, Lodging, and the Active Citizen", will focus on the importance of building a corporate culture that places a high value on partnerships that empowers employees, satisfies customers, contributes to communities, and improves the bottom line. Tisch will h...
CBRE Hotels Arranges the Sale of the Hilton Garden Inn in Rancho Mirage, California
CBRE Group, Inc. | October 1, 2013
Rancho Mirage, CA - October 1, 2013 - CBRE Hotels is pleased to announce that Treasure Mountain Holdings LLC, a consortium of American and Chinese investors, has successfully acquired the 120-room Hilton Garden Inn located on Highway 111 - the market's main commercial route - in the prestigious Coachella Valley community of Rancho Mirage. The sales price was not disclosed. Built in 2002 and situated on over 3.3 acres, the hotel is just a short walking distance to The River in Rancho Mirage, a 245,000 square foot open-air lifestyle center offering upscale retail, dining and entertainment. The property was widely marketed by CBRE Hotels a...
Real Estate Investment Trusts (REITs) Continue Their Global Growth, Says New EY Report
EY | October 1, 2013
NEW YORK, 1 OCTOBER 2013 - Real estate investment trusts (REITs) expanded their share of global transaction activity in the sector in the first six months of 2013, but the pace of that activity is likely to drop off through the balance of this year and into 2014. Those views are key highlights of EY's 'Global perspectives: 2013 REIT report' published today. The report, now in its sixth edition, is based on interviews with EY partners around the world working with major real estate clients and supplemented with data from a survey of more than 80 global REIT CFOs conducted in August 2013. According to the report, REITs increased their sha...
Regatta Travel Solutions Selected by Visit Tucson to Attract Bookings from Mexico
Regatta Travel Solutions Inc. | October 1, 2013
Charlottesville, Virginia (October 1, 2013) - Regatta Travel Solutions announced today Visit Tucson has chosen the Regatta booking engine to power their official destination website for the Mexico market, VamosaTucson.com. "We needed the booking engine to be sophisticated yet user friendly," said Felipe Garcia, Executive Vice President of Visit Tucson. "Most importantly, it needs to be in Spanish. After researching other booking engine providers it was clear that Regatta was the only company that had the full suite of tools and capabilities that we needed to make this project a success. We have spent years building a successful program ...
Castle Hotel & Spa in Tarrytown, New York Opens $11-million THANN Sanctuary Spa
Castle Hotel & Spa | October 1, 2013
(Tarrytown, NY) - October 1 2013 - Gilbert Baeriswil, General Manager at Castle Hotel & Spa, has announced the opening of the eagerly awaited 8,700 square-foot luxurious THANN™ Sanctuary Spa following an extensive eight-month construction project. It is the first of its kind in the United States. THANN Sanctuary Spas are known throughout Asia as an oasis of peace and tranquility offering a wide variety of luxurious spa treatments based on THANN's art of natural therapy, where all the senses are awakened by the unique holistic spa concept and ambience. THANN Spas are located in Thailand, Australia, Finland, Guam, Hong Kong, India, ...
Autograph Collection Debuts in Ireland with the Powerscourt Hotel Near the Village of Enniskerry
Autograph Collection | October 1, 2013
COUNTY WICKLOW, Ireland, Oct. 1, 2013 -- The Autograph Collection (www.autographhotels.com), Marriott International's (NYSE: MAR) exclusive portfolio of upscale, independent hotels, announced today the debut of the Powerscourt Hotel in County Wicklow, Ireland, representing the first Autograph Collection hotel in Ireland. Earlier this year, Autograph Collection announced its continued growth in Europe with the inauguration of the St. Ermin's Hotel and Threadneedles in the heart of London, and The Glasshouse in Edinburgh, Scotland. The five star Powerscourt Hotel will expand the collection of independent lifestyle hotels to include nearly...
The 152-suite Residence Inn by Marriott Opens this Week in Omaha, Nebraska
Residence Inn | October 1, 2013
Omaha, Nebraska - October 1, 2013 - The 152-suite Residence Inn by Marriott in Omaha, Nebraska is scheduled to open this Thursday, October 3, 2013. Located at 106 South 15th Street, the Residence Inn Omaha Downtown will operate as a Marriott franchise, owned by First OFB, LLC and managed by First Hospitality Group of Rosemont, Illinois. Located downtown and four miles from Eppley Airfield, the Residence Inn Omaha Downtown offers its guests convenient access to Henry Doorly Zoo, Old Market and the entertainment district. Rates vary depending on length of stay. "We are pleased with the continued growth of Residence Inn hotels in the Omaha...
Market Segmentation: Identifying Where Hotel Demand Comes From by Stefania D’Antonio
September 30, 2013
This article discusses the different market segments and the breakdown of where hotel demand comes from. This is followed by an example of occupancy penetration through the different market segments. Introduction The basis of appraising a hotel or conducting a hotel feasibility study is to understand hotel demand in the market. For the purpose of demand analysis, the overall market is divided into various segments - commercial, meeting and groups, and leisure/wholesale - based on the nature of travel. The purpose of segmenting the lodging market is to define major types of demand, identify customer characteristics, and estimate future g...
Invitation to Participate in Research Project on Loyalty Programs
| September 30, 2013
Professor Chekitan Dev of Cornell University's School of Hotel Administration and Laurence Bernstein, Managing Director of Protean Strategies, invite you to participate in a novel study of hotel brand loyalty programs. Your responses will be kept completely confidential. If you provide your email address, you will receive a copy of the results. The survey can be accessed via the following link: http://tinyurl.com/protean-industry-survey We thank you in advance for your assistance. Regards, Professor Chekitan Dev ...
2013 Portrait of American Travelers® Shows Travel Plans Up, But Continued Household Budget Caution
MMGY Global | September 30, 2013
82 Percent of Active Travelers Planning to Take the Same or More Trips in the Year Ahead ORLANDO (September 30, 2013) - Americans intend to take as many or more vacations during the coming year as they did last year, although their list of preferred destinations is smaller and they remain cautious about discretionary expenditures. This is according to the newly released MMGY Global/Harrison Group 2013 Portrait of American Travelers®. The survey revealed a three percent increase in active travelers planning to "take more trips in the year ahead" (now 18 percent of all travelers), while two thirds (64 percent) of travelers are planning ...
