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All Things Independent
Greater Miami Convention & Visitors Bureau Names Kimberly Corbets Convention Sales Manager
Greater Miami Convention & Visitors Bureau (GMCVB) | July 15, 2013
Miami (July 15, 2013) - The Greater Miami Convention & Visitors Bureau (GMCVB) has named Kimberly Corbets to the position of Convention Sales Manager, announced William D. Talbert, III, CDME, GMCVB president and CEO. "I am pleased to welcome Kimberly to the GMCVB Convention Sales Team," Talbert said. "She is a well-respected industry professional who brings a high level of enthusiasm and energy to her position at the bureau. Kimberly's industry experience will enhance our sales efforts to bring more meetings to Miami." As Convention Sales Manager, Kimberly will handle the Southeast corporate, association trade and incentive markets....
CasaMagna Marriott Puerto Vallarta Resort and Spa in Mexico Names Eliane Barradas Director of Sales
CasaMagna Marriott Puerto Vallarta Resort & Spa | July 15, 2013
PUERTO VALLARTA, Mexico (July 15, 2013) - CasaMagna Marriott Puerto Vallarta Resort and Spa announces the appointment of Eliane Barradas as director of sales for the four-diamond resort. Eliane strengthens the resort team with more than 16 years of hospitality sales and event experience. As the strategic business leader of the beachfront property's sales department, Eliane's new role will involve development of on-property sales functions to build long-term, value-based customer relationships to achieve the 433-room property's sales objectives. She will be responsible for implementing strategies to meet and exceed the needs of guests in...
George Iannacone Named General Manager of Doubletree by Hilton Cleveland Downtown-Lakeside in Ohio
The Hotel Group | July 15, 2013
Edmonds, Wash. (July 15, 2013) - The Hotel Group has named George M. Iannacone general manager of its DoubleTree by Hilton in Cleveland. In this role, Iannacone is responsible for all hotel operations including human resources, financial and supervision of department managers. A hospitality industry veteran since 1982, Iannacone brings more than 30 years of experience to The Hotel Group and DoubleTree by Hilton. Prior to this role, Iannacone served as regional director of operations for the Gateway Hospitality Group and general manager of the Hilton Garden Inn and Conference Center in Cleveland. His leadership experience includes a weal...
Ed Case to Join Outrigger Enterprises Group as Chief Legal Officer, Senior Vice President
Outrigger Enterprises Group | July 15, 2013
HONOLULU, HAWAII - July 15, 2013 - Ed Case - a veteran Hawaii attorney and former US Congressman- is joining Outrigger Enterprises Group as senior vice president and chief legal officer starting July 22, 2013. In his new role, Case will manage the multifaceted legal affairs for Outrigger Enterprises Group, including assisting with the acquisition, development and management of real estate assets, supporting the company's hotel and condominium management business, and overseeing the full range of internal and external legal matters. Case replaces Donna Leong, who was tapped by Mayor Kirk Caldwell in May of this year to serve as Honolulu'...
Hay Creek Hotels Expands Partnership with US Hotels Group at the Wolfeboro Inn in New Hampshire
Hay Creek Hotels | July 15, 2013
Hay Creek Hotels to Continue Managing the Property after Recent Purchase by US Hotels Group Exeter, NH (July 12, 2013) - Hay Creek Hotels announced today that it is expanding its existing relationship with US Hotels Group, which has purchased the Carlyle Group interest in the Wolfeboro Inn in Wolfeboro, NH. Hay Creek Hotels will continue to manage the property, with all management personnel remaining in place. Additionally, Hay Creek Hotels will retain an equity interest in the hotel following the acquisition. "We are pleased to once again partner with the US Hotels Group on the The Wolfeboro Inn" stated Norman MacLeod, Founder and CEO ...
Hotel V Forges New Social Connections in First Month with Flip.to
Flip.to | July 12, 2013
Orlando, FL — July 16 , 2013 — Flip.to is the brand advocate platform that helps hotels boost brand awareness and earn new guests with the help of their most trusted, untapped marketing juggernaut- their guests. In just over a month, Hotel V has converted 21% of their guests into advocates driving new unique visitors back to their website, which is uniquely personalized for each visitor based on the guest that they know. Each property has a unique identity that attracts different customer bases. Marketing to two distinct demographics using a single platform presented a unique challenge for their Paris based marketing firm, World Ind...
Service Excellence 101: The Smile Reserve
B.Williams Enterprise | July 12, 2013
by Bryan Williams Some people believe that they have a limited supply ofkindness. After the first ten people, for example, their "smile reserve" will dry up, and there will be no more smiles for anyone else. Their "anticipate needs" reserve will be empty, and their "learn preferences" reserve will be depleted. They feel like they can't actually be nice to every customer they meet. It's not possible! Or is it? Commuter flight Recently, I was on board a small commuter plane that was staffed with one flight attendant. The first person to board the plane was an elderly lady, and I saw the attendant give her a warm hug and big smile before s...
Jean-Francois Tremblay Named Hotel Manager of Gansevoort Meatpacking NYC
Gansevoort Hotel Group (GHG) | July 12, 2013
New York, New York (July 12, 2013) - Gansevoort Hotel Group is pleased to announce the appointment of Jean-Francois Tremblay as Hotel Manager of Gansevoort Meatpacking NYC. Tremblay began his tenure with the property as part of the pre-opening team for the hotel's flagship property in the Meatpacking District. In his new role as Hotel Manager, Jean-Francois will be responsible for all hotel operations, including staff management, recruitment and development, weekly payroll review, training, scheduling, and preparation of annual budgets, amongst other daily operational tasks. With over 15 years of management experience, Jean-Francois wil...
Davidson Hotels & Resorts Partners with M3 Accounting + Analytics to Develop Accounting Platform
Davidson Hotels & Resorts | July 12, 2013
GAINESVILLE, Ga. and TAMPA, Fla. (July 12, 2013) -- Facing a pivotal decision as part of its strong growth, Atlanta-based Davidson Hotels & Resorts recently considered whether to upgrade its existing accounting system platform or to migrate to another package to support its 46-hotel portfolio. Davidson CFO Barry Wabler described a user-focused decision-making process that resulted in partnering with M3 Accounting + Analytics, the national leader in hotel-specific accounting software, operations reporting, and business analytics. With M3's help, Davidson aims to enhance transaction visibility, improve workflow, and drive efficiencies. ...
Nassy Saidian Named General Manager for Pennsylvania’s 172-room Hyatt at The Bellevue Philadelphia
Hyatt at The Bellevue | July 12, 2013
PHILADELPHIA, PA (July 12, 2013) - Hyatt at The Bellevue Philadelphia has announced the appointment of Nassy Saidian as General Manager, effective immediately. Nassy has a long history with Hyatt Hotels Corporation, which spans 30 years in North America. Most recently, Nassy was General Manager of Hyatt Regency Rochester, a position he held since 2007. Prior to the Rochester post, Saidian was Executive Assistant Manager at Hyatt Regency Dallas, Hyatt Regency Crown Center Kansas City, Hyatt Regency Cambridge Massachusetts and Hyatt Regency Coral Cables Florida. Nassy's long history at Hyatt includes earlier roles at Hyatt Regency Chicago...
Sundy House in Delray Beach, Florida Appoints Marco Schlenz as General Manager
Sundy House | July 12, 2013
Delray Beach, FL, July 12, 2013 - Sundy House, an award-winning restaurant and boutique hotel located in Delray Beach, Florida, has named Marco Schlenz as the new General Manager. Schlenz most recently served as Director of Club Operations at St. Andrews Country Club in Boca Raton. A graduate of the Culinary Institute of America in Hyde Park, New York, Schlenz has served as the General Manager for both the President Country Club in West Palm Beach and the Dye Preserve Golf Club in Jupiter, Florida. For many years, Schlenz was Corporate Chef/Partner in Gastronomy, Inc., a six-restaurant concept that became the largest independent chain i...
Marcus Hotels Names Michael Carsch Managing Director of the Grand Geneva Resort & Spa in Wisconsin
Grand Geneva Resort & Spa | July 12, 2013
MILWAUKEE - July 12, 2013 - Marcus® Hotels & Resorts, a division of The Marcus Corporation (NYSE: MCS), today announced that Michael Carsch has been appointed managing director of the AAA Four-Diamond, all-seasons Grand Geneva Resort & Spa in Lake Geneva, Wis. Carsch has more than 30 years of experience in the hospitality industry and mostly recently served as general manager of the Hotel Sax in Chicago, Ill. Carsch joins Marcus Hotels & Resorts after a 20-year career with the Ritz-Carlton Hotel Company and most recently with Thompson Hotels. While at Thompson, he served as general manager of the Sax Chicago, Hollywood Rooseve...
Caribbean Hotel & Tourism Association Names Emil Lee, St.Maarten, as President-Elect for 2014-2016
Caribbean Hotel & Tourism Association | July 12, 2013
THE CARIBBEAN (July 12, 2013) - The Caribbean Hotel & Tourism Association (CHTA) has elected Emil Lee president-elect to take over the helm of the Association June 2014-2016. Lee is the president of the St. Maarten Hospitality and Trade Association (SHTA), general manager of Princess Heights Hotel and co-operator of Atlas Construction Company in St.Maarten. Lee was elected by acclimation at CHTA's Annual General Meeting which was held in conjunction with the "Taste of the Caribbean" culinary competition in Miami, FL. "The current president, Richard Doumeng, and his executive board have done a tremendous job of laying a solid foundat...
San Diego Marriott Mission Valley Completes $9 Million Renovation of Guest Rooms and Public Spaces
Marriott Hotels & Resorts | July 12, 2013
San Diego, C.A. (July 12, 2013) - The San Diego Marriott Mission Valley has just completed a $9 million renovation project, it was announced by Erikk Hilgert, General Manager. According to Mr. Hilgert, the renovation encompassed the hotel lobby, all 350 guest rooms, six new Parlor Suites, an additional floor of Concierge Rooms to accommodate Marriott Rewards® travelers, the Concierge Lounge, and outdoor spaces. "We spent a great deal of time listening to guest comments with regard to what they felt would enhance their experience, and as a result, our renovation plan included many of these improvements as well as items which we felt wou...
Value Place Seeks Land, Plans to Develop Nine New Denver, Colorado Area Extended Stay Hotels
Value Place | July 12, 2013
WICHITA, Kan., July 12, 2013 -- Continuing a trend of rapid expansion across the U.S., Value Place plans to develop nine new extended stay corporate properties in the Denver area, with construction to start in early 2014. The company is working with Denver-based broker Steve Markey of David, Hicks & Lampert to explore possible sites and talk with landowners, brokers and commercial real estate firms (steve.markey@dhlb.com or 303.694.6082). Value Place plans to invest more than $63 million to build nine hotels, including about $13 million for land acquisition. The company can close immediately once a building permit is issued. Local f...
Washington DC Marriott at Metro Center Completes Multi-Million Dollar Guestroom Renovation
Washington Marriott at Metro Center | July 12, 2013
Washington, DC - July 12, 2013 – The Washington Marriott at Metro Center, situated at 775 12th Street and H Street, NW, announced today the completion of the renovation of its 459 guestrooms and suites, a multi-million investment by its owners, Host Hotels & Resorts, Inc. In addition to the new look of the guestrooms; the hotel is an early adopter of Marriott Hotels' new mobile check-in, allowing smartphone users a convenient, easier and faster way to check-in. Marriott Hotels is the signature brand within the Marriott International, Inc. (NYSE:MAR) global portfolio. "We are thrilled with our guestrooms' new look and to be one of ...
sbe Unveils Expansion Plans for Multiple SLS Hotels in China
sbe | July 12, 2013
SLS Hotels Brand to Debut Properties in Shanghai, Beijing, Wuxi, and Kunming by 2015 SHANGHAI - July 12, 2013 - sbe, an industry-leading hospitality, lifestyle and real estate development company, today announced the launch of its award-winning SLS Hotels brand into China at an exclusive event in Shanghai hosted by sbe President, Sam Bakhshandehpour. The announcement was made in collaboration with sbe's partner in its Chinese expansion, Palace Hospitality. SLS Hotels in China will feature an aesthetic composed by acclaimed hotelier and sbe Founder, Chairman and CEO Sam Nazarian and the SLS Hotels design team tailored for the Chinese ma...
Hôtel Plaza Athénée in Paris, France Launches Renovation and Expansion Project
Dorchester Collection | July 12, 2013
Hotel to Close on October 1, 2013 with a May 2014 Re-Opening Planned July 12, 2013 - Having celebrated its first 100 years, Hôtel Plaza Athénée in Paris is looking ahead to the next century. In keeping with Dorchester Collection's continuous investment in taking the luxury experience to new levels, the iconic hotel will undergo a partial restoration to integrate additional buildings creating six new guest rooms, eight suites, a ballroom and two event spaces. Over the past several years, Hôtel Plaza Athénée has had the opportunity to purchase three buildings surrounding the hotel. These include a townhouse to the right of the hotel...
HSMAI Industry Event to Feature HeBS Digital & Google Discussing – Why Search Matters More than Ever
HeBS Digital | July 12, 2013
HeBS Digital and Google will co-present a HSMAI members-only program titled "Digital Marketing Best Practices and Planning for 2014" at the Google Campus in New York City on July 23. Speakers will be Max Starkov, President & CEO of HeBS Digital, and Chris Fong, Head of Travel, Google Sales. New York, NY (July 12, 2013) - HeBS Digital and Google will co-present a HSMAI members-only program titled "Digital Marketing Best Practices and Planning for 2014" from 11am-2PM on July 23, 2013 at Google's offices in New York City. This informative session will explore how search in travel continues to evolve, how search is changing marketing and ...
Nobody Asked Me, But…No. 105 Carl Graham Fisher and the Lincoln Highway; Quote of the Month
Stanley Turkel, CMHS, ISHC | July 12, 2013
By Stanley Turkel, CMHS, ISHC 1. Carl Graham Fisher and the Lincoln Highway In my 2009 book, "Great American Hoteliers: Pioneers of the Hotel Industry", I wrote the following about Carl Graham Fisher: In 1915, a real-estate developer stood on the corner of Lincoln Road and Washington Avenue, watched the jungle of mangrove trees being chopped down and said, "Gentlemen, Lincoln Road will become one of the most beautiful shopping areas in the world." That developer was Carl Graham Fisher, and the legacy of his accomplishments lives on to this very day, as indicated by the following list of developments and projects that he envisioned and t...
Apple Tree Asia Plans August Soft Opening of Bagan Lodge in the Shadow of Bagan Temples in Myanmar
Bagan Lodge | July 12, 2013
BAGAN, Myanmar (July 12, 2013) - Poised on the doorstep of one of the world's most breathtaking archaeological heritage sites, Myanmar's newest boutique resort Bagan Lodge has targeted Aug. 1 for its soft debut in the ancient Buddhist capital. With stylized tenting and furnishings that evoke the Golden Age of Travel, Bagan Lodge's 85 rooms and suites skirt the boundary of the shrine-studded plains of the Bagan Archaeological Zone. More than two thousand historic temples and ruins rise from the landscape east of the resort, many dating back to the 11th and 12th centuries at the height of the Kingdom of Bagan. Conceptualized by noted Fren...
New Edition of EI’s Security and Loss Prevention Management Textbook Features Major Updates
American Hotel & Lodging Educational Institute | July 12, 2013
Lansing, Michigan, July 2013 - The new edition of Security and Loss Prevention Management, published by the American Hotel & Lodging Educational Institute (EI), features three new chapters, a more global focus, and bonus online resources for instructors and students. Written by David M. Stipanuk and Raymond C. Ellis Jr., this textbook has been substantially updated to reflect current safety and security issues in the hospitality industry, presenting best practices and guidance related to risk management in the hospitality workplace. New chapters have been developed on the legal aspects of hotel security and safety, day-to-day safety...
Home2 Suites by Hilton® Opens Nashville, Tennessee Airport Location
Home2 Suites by Hilton | July 12, 2013
MCLEAN Va. - July 12, 2013 - Home2 Suites by Hilton, the award-winning mid-tier, all-suite hotel brand by Hilton Worldwide designed for modern business travelers and extended-stay guests, today announced the opening of its 19th U.S. hotel, Home2 Suites by Hilton Nashville-Airport. The first guest to check-in yesterday received a Nook tablet. "Nashville is a growing market for the extended stay segment, with the many businesses, universities and local attractions located in the area," said Bill Duncan, global head, Home2 Suites by Hilton. "We are excited to share our hip and humble offering with our guests and the local community, and we...
Budgeting for 2014? Remember Reputation Management Plus Social Media / Web / Mobile Marketing
Lodging Interactive | July 12, 2013
Lodging Interactive, the award winning full-service digital marketing and social media engagement agency exclusively servicing the hospitality industry, says digital marketing must be a priority in the coming year to maintain loyalty, revenues and an impeccable image PARSIPPANY, N.J. - JULY 12, 2013 - If there is one thing hoteliers can't forget to budget for in 2014, it is digital marketing. Keeping website and mobile web content fresh, scrutinizing the property's reputation via the web and social media channels, plus responding to guest reviews is critical for operational success and true customer-relationship management. The good new...
