Uncommon Hospitality to Open Boutique Hotel in Portland, Maine’s Historic West End District
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All Things Independent
Dealing with Customer Complaints – The A, B, C, Ds of Effective Service Recovery
Jim Hartigan | March 17, 2014
By Jim Hartigan I've been involved in customer service nearly all my life. My first foray into this area occurred when I was in elementary school. That's right, elementary school. I was an old fashioned "paper boy." You see, I provided a very valuable service to the residents in my neighborhood - I brought the daily news to their door. In a sense, I was the 1970's version of the "news feed" or #twitter. On the rare occasion when one of my customers called my home (on a land line that was called a "party line," a story for another day to be sure) to report that their newspaper was wet from the elements or the front page was torn during t...
The Dow Hotel Company Completes $7 Million Makeover of 168-key Lakeway Resort and Spa in Austin, TX
Lakeway Resort and Spa in Austin | March 17, 2014
AUSTIN, Texas/SEATTLE, Wash., March 17, 2013 - The Dow Hotel Company, a leading hotel owner/investor and operator, today announced that it has completed a nearly $7 million, 18 months complete makeover of the AAA Four Diamond Lakeway Resort and Spa, located on the shores of Lake Travis just outside of Austin, Texas. "Virtually every aspect of the resort has been upgraded, from the roof to the flooring and everything in between," said Murray L. Dow II, DHC founder and president. "We have paid close attention to what our guests want, ranging from introducing our Masterson's Steakhouse, with its sophisticated, yet southwest appeal, that of...
Robert J. DeSalvio Joins Wynn Resorts Development
Wynn Resorts | March 17, 2014
LAS VEGAS, March 17, 2014 -- Wynn Resorts today announced it has hired Robert J. DeSalvio to assist with the company's development activities. An experienced resort developer and operator, Mr. DeSalvio will primarily focus on the company's proposed resort in Everett, Massachusetts. The company plans to build a $1.6 billion resort, featuring a five-star hotel and spa, luxury shopping and dining esplanade, winter garden and casino. Mr. DeSalvio has held executive positions in sales, marketing, resort operations and strategic planning. He served as an Executive Vice President for both Sands Atlantic City and Foxwoods Resort Casino. Most re...
Thorsten Kirschke to Assume Role of President of Asia Pacific Region for Carlson Rezidor Hotel Group
Carlson Rezidor Hotel Group | March 17, 2014
Minneapolis and Singapore - March 17, 2014 - Carlson Rezidor Hotel Group, one of the world's largest and most dynamic hotel groups, today announced that Thorsten Kirschke will assume the role of President of the group's Asia Pacific region effective immediately. For the past four years, Kirschke has led Carlson Rezidor Hotel Group as President of the Americas. Kirschke will replace Simon Barlow, who resigned from his position to pursue other opportunities. He will report to David P. Berg, chief operating officer, Carlson. "The Asia Pacific region is a key growth market for Carlson Rezidor where we continue to expand our leadership posit...
Financial District Hotel in New York Seeks City Approval
BuildCentral | March 17, 2014
Hotel-Online and BuildCentral Add/Update 185 Hotel Projects to the New Hotel Construction Projects Database Chicago, IL. March 17, 2014 - Hotel-Online and BuildCentral have added or updated 185 hotel projects in the last two weeks to Hotel Construction, a nationwide database of hotel construction projects, openings, and key decision makers (Owner/Developers, Architects and Contractors). These proposed hotels are still in the planning stages. Now is the perfect time to have your product drawn into plans, or offer construction services: 7th and Congress Hotel (Austin, TX) Westminster Hotel (Carlisle , PA) Red Lion Inn (Polson, MT) El...
ProfitSword Continues Rapid Growth Trend Adding Nine New Partners – 366 Hotels – In Past 12 Months
ProfitSword, LLC | March 17, 2014
Orlando, Florida - March 17, 2014 - ProfitSword posted another year of record growth in 2013, adding eight new Management Company clients/partners and one Ownership Group client/partner. The Management companies include Alliance Hospitality, Inc., Destination Hotels & Resorts, Hospitality Ventures Management Group, John Q. Hammons Hotels & Resorts, M&R Hotel Management, NewcrestImage Hotels, North Central Group, and Prism Hotels & Resorts. The Ownership Group is Ashford Hospitality Trust, Inc. Together, these companies represent 366 hotels. "Owners, management companies and on-property operators need immediate acces...
The Newly Built 279-room InterContinental Nha Trang Opens in Vietnam
IHG (InterContinental Hotels Group) | March 17, 2014
Vietnam, 17 March 2014: InterContinental Hotels Group (IHG) has opened the doors of the brand new InterContinental Nha Trang in the coastal city of Nha Trang, Vietnam. The 279-room hotel overlooks the pristine coastline and waters of the Nha Trang Bay and includes 56 luxuriously furnished suites. The hotel is a 40-minute drive from Cam Ranh International Airport and is surrounded by a host of shopping and entertainment options. It also offers guests the opportunity to go island-hopping or visit attractions such as the Thap Ba Hot Spring, Nha Phu Lagoon or some of Nha Trang's famous scuba diving spots in the Hon Mun Marine Protected Area...
June’14 Opening Planned for 49-key 200 Main by Old Edwards Hospitality in Highlands, North Carolina
Old Edwards Hospitality Group (OEHG) | March 17, 2014
The Former Mountain High Lodge is Undergoing Complete Renovation March 17, 2014 - Highlands, NC - Old Edwards Hospitality Group announces the planned opening of its new property, 200 Main, in June 2014. The 49-room facility on Main Street that previously did business as "Mountain High Lodge" is undergoing major renovations, to include: A "mountain chic" remodel of all guestrooms and bathrooms, incorporating plantation shutters on windows, hardwood floors in guestrooms and heated marble floors in bathrooms The addition of an hourglass-shaped outdoor heated mineral pool Renovation of the former breakfast room to serve as a relaxing so...
One Hotel Closing Every Five Days
Hotel AG | March 17, 2014
ATLANTA - March 17, 2014 - Hotel AG announced today the firm continues to close 1 hotel transaction every 5 days and has done so for the past 3 1/2 years. The firm has closed 26 hotel transactions over the past 18 weeks. The recent closings range from Hilton and Marriott upscale select service assets to bank deals, private deals and full service hotels. Most of the recent closings were located from the northeast and along the eastern seaboard through the Midwest states. "2014 looks to be a strong transaction year for Hotel AG. Our client base has grown as well as the product type of current engagements. We have 16 portfolios on the mark...
Outrigger Names Beverly Fidel and Czarina Lam as Directors of Revenue Management
Outrigger Enterprises Group | March 17, 2014
March 17, 2014 - WAIKIKI, HONOLULU, HAWAII - Outrigger Enterprises Group is pleased to announce two changes to its revenue management team. Beverly Fidel has been named director of revenue management for the Outrigger Waikiki on the Beach, where she is responsible for the strategic rate planning and coordination between the hotel and various departments within Outrigger, as well as to the company's external business partners. Fidel began her Outrigger career in 1990 and worked her way up to hotel manager. She found her niche in the analytic discipline of revenue management and became manager and then director for the OHANA brand and mos...
Cedric Pas Named Director of Food & Beverage for Omni Mount Washington Resort in Bretton Woods, N.H.
the Omni Mount Washington Resort | March 17, 2014
BRETTON WOODS, N.H. (March 17, 2014) - Omni Mount Washington Resort in Bretton Woods, N.H., has announced the appointment of Cedric Pas as director of food and beverage. Bringing impressive industry experience and a resume crowded with leadership roles, Pas oversees all food and beverage operations at the historic, AAA Four Diamond-rated resort, including 13 food and beverage outlets, in-room dining, banqueting for onsite special events and more. Pas joined the Omni family from Hyatt Hotels where he worked for more than 12 years holding positions including corporate profit improvement manager, assistant food and beverage director, execu...
The 361-room Novotel Abu Dhabi Al Bustan Opens With Attached “Apart-Hotel” Adagio to Follow in Q2
Novotel | March 17, 2014
ABU DHABI, March 17, 2014 - Perfectly located in the heart of the capital and just 20 minutes from Abu Dhabi International Airport, Novotel Abu Dhabi Al Bustan opened its doors on 16 March 2014. The four-star, 361-room hotel is brimming with facilities for its guests, with six food and beverage outlets, seven meeting rooms, a ballroom, plus recreation and wellness facilities. Major business hubs and tourist attractions are at close proximity, making it the ideal spot for both business and leisure travellers. Abu Dhabi National Exhibition Centre, Zayed Sport City, Sheikh Zayed Mosque and Abu Dhabi Golf Club are all within easy reach. Gen...
Largest Casino Resort Destination In Minnesota Selects Rainmaker’s TribalREV®
Rainmaker | March 17, 2014
ATLANTA, GA - March 17, 2014 - The Rainmaker Group, a world leader in automated forecasting and profit optimization software and services for the Gaming & Hospitality industry, today announced that Mystic Lake Casino Hotel, in Prior Lake, Minn., will implement TribalREV®, Rainmaker's comprehensive revenue management software solution provided as a managed service. The two entities finalized the agreement in mid-January and the solution will be implemented in the first quarter of 2014. Billed as the largest casino resort destination in Minnesota, Mystic Lake offers 586 well-appointed guest rooms and suites, nearly 100 Blackjack tab...
Crestline to Manage Delaware’s 217-key DoubleTree by Hilton Downtown Wilmington – Legal District
Crestline Hotels & Resorts LLC | March 17, 2014
FAIRFAX, VA - March 17, 2014 - Crestline Hotels & Resorts LLC announced today that they are the new management company for the DoubleTree by Hilton Downtown Wilmington - Legal District. The 217 guestroom, full-service hotel recently completed an extensive renovation and was purchased by ASAP International Holdings, Inc. (OTCQB: ASAE). "Once again, we are delighted to select Crestline Hotels & Resorts as our management company for this property. Crestline manages three other hotels in our portfolio including the Hilton Atlanta Northeast, the Atlanta Marriott Norcross, and the Detroit Southfield Marriott. In each case Crestline is...
Pinnacle Advisory Group Appoints Catie Mangels as Vice President, Enhancing Firm’s NYC Office
Pinnacle Advisory Group | March 17, 2014
Pinnacle Advisory Group is pleased to announce the expansion of their New York office with the addition of Catie Mangels to the team. With a diverse range of practical hospitality experience, Ms. Mangels joins Pinnacle as a Vice President, and will lend her expertise to appraisal, feasibility, acquisition diligence and asset management assignments throughout the Northeast, supporting both the New York and Boston practices. Prior to joining Pinnacle, Ms. Mangels was Director of Hotel Development & Planning for Trump Hotel Collection in New York City, where she was responsible for market, due diligence and underwriting analysis as wel...
Ground Breaking Occurs for 82-room Hampton Inn and Suites in Artesia, New Mexico to Open Summer 2015
Hampton Hotels | March 17, 2014
Owned by Permian Hotel I, LLC and to be Operated by Total Management Systems March 17, 2014 - MEMPHIS, Tenn. - Hampton Hotels, Hilton Worldwide's global brand of more than 1,900 mid-priced Hampton Inn, Hampton Inn & Suites and Hampton by Hilton hotels, today announced the groundbreaking of a 82- room Hampton Inn and Suites in Artesia. The property is owned by Permian Hotel I, LLC and will be operated by Total Management Systems, Inc. Construction, led by Sundaram Builders and Peter Butterfield Architecture, is expected to be completed by summer of 2015. "We are excited to break ground on this project and look forward to bringing a n...
Woodside Hotels Get the Duetto Edge
Duetto | March 17, 2014
Three Preeminent Northern California Properties - the Monterey Plaza Hotel & Spa, Lafayette Park Hotel & Spa and Stanford Park Hotel - Drive Higher ADRs with Duetto New York (March 17, 2014) - Three Woodside Hotels - two high-end resorts and an upscale property in the high demand Palo Alto market near Stanford University - have adopted Duetto Edge, the industry's leading revenue strategy and profit optimization solution. With Duetto Edge, the Monterey Plaza Hotel & Spa, Lafayette Park Hotel & Spa and Stanford Park Hotel can now dynamically price individual room types and customer segments to drive higher Average Daily Ra...
Owned by TMP Bell Drive, the 83-room Hampton Inn Temple Opens in Texas
Hampton Hotels | March 17, 2014
March 14, 2014 - TEMPLE, Texas and MCLEAN, Va. - Hampton Hotels, Hilton Worldwide's global brand of more than 1,900 mid-priced Hampton Inn, Hampton Inn & Suites, and Hampton by Hilton hotels, today announced the official opening of its newest property, the 83-room Hampton Inn Temple, located at 3816 South General Bruce Drive in Temple. "Hampton combines quality, innovation, comfort and plenty of value-added extras, making it the brand of choice in the marketplace today," said William Stoinoff, general manager. "Quality accommodations and amenities combined with proactive, friendly service from our team members - all backed by the 10...
The 448-room Hilton Zhengzhou Opens in Henan Province, China; Owned by Henan Sheng Long Real Estate
Hilton Hotels & Resorts | March 17, 2014
March 17, 2014 - ZHENGZHOU, China and MCLEAN, Va. - Hilton Hotels & Resorts and Hilton Worldwide today announced the opening of Hilton Zhengzhou. The opening marks the first Hilton Hotels & Resorts property in Henan Province. Strategically situated in the center of Zhengzhou, the 39-story hotel features 448 contemporary guestrooms and suites and is operated by Hilton Worldwide and owned by Henan Sheng Long Real Estate Co. Ltd. "As the capital city of Henan Province, Zhengzhou is not only enjoying rapid economic development, but, as the birthplace of Chinese civilization, is also establishing itself as one of China's top tourist ...
Open Hospitality Honored with More Website Design Awards
Pegasus Solutions | March 17, 2014
DALLAS (March 17, 2014) – Open Hospitality, the web services division of Pegasus Solutions, has once again been recognized for leadership in hotel website design. Summit International has honored Open Hospitality with two leader awards for outstanding work in emerging media communications for two websites: www.mountainskyhotel.com created for The Mountain Sky Hotel in Alaska, and www.pegs.com created for Pegasus Solutions. "When we launched Open Hospitality in 2004, we saw an opportunity to optimize the direct booking experience for hotels," said David Millili, chief executive officer of Pegasus Solutions, as well as founder and chief...
Top Hotels for Social Media Lovers
TrustYou | March 17, 2014
Calling all Twitter enthusiasts, Facebook aficionados, Instagram addicts and frequent users of [Insert your Favorite Social Network Here]. If your travel experience isn't quite complete until you've shared it with your followers - this list is for you. Hotels worldwide are eager to connect with travelers via social media - but the properties below have taken their social media efforts to the next level. From perks and upgrades to the world's first "Instagram hotel," read on to discover some of the world's best places to stay for social media lovers. W New York - Times Square (New York City, USA): W New York was home to one of the world'...
Development Launched in Mexico for 220-key Hyatt Regency Andares Guadalajara to Open in Late 2016
Hyatt Regency | March 14, 2014
CHICAGO (March 14, 2014) – Hyatt Hotels Corporation (NYSE: H) announced today that a Hyatt affiliate ("Hyatt") has entered into a joint venture and related agreements with an affiliate of Desarrolladora Mexicana de Inmuebles, S.A. de C.V. ("DMI") for the development and management of a Hyatt Regency hotel in Guadalajara, Jalisco, Mexico. Hyatt Regency Andares Guadalajara marks the return of Hyatt to the city after a more than 17-year absence and will be the fifth Hyatt Regency-branded hotel in Mexico. Hyatt Regency Andares Guadalajara will be located in the upscale area of Zapopan in the northwestern section of Guadalajara. The 220-ro...
Gino Tan Appointed General Manager of the 367-room PARKROYAL on Pickering in Singapore
Pan Pacific Hotels Group | March 14, 2014
Singapore, 14 March 2014 - Pan Pacific Hotels Group is pleased to appoint Gino Tan as General Manager of the widely lauded PARKROYAL on Pickering in Singapore. A seasoned hospitality professional with 20 years' experience, Gino has managed Millennium & Copthorne and Raffles Hotels & Resorts hotels in Singapore, London and China, consistently leading the properties under his charge to deliver significant improvements in financial performance and higher levels of guest satisfaction. Prior to joining Pan Pacific Hotels Group, Gino was General Manager of Millennium Hotel London Mayfair in the United Kingdom where he was tasked to pr...
Clint Wall Named as Spa Director for The Spa at The Carneros Inn in Napa, California
The Carneros Inn | March 14, 2014
NAPA, Calif. (March 14, 2014) - The Carneros Inn, the luxury PlumpJack Resort located in the heart of Napa Valley's Carneros winegrowing district, is pleased to announce the appointment of Clint Wall to the position of spa director. Clint received a warm welcome after returning to The Spa at The Carneros Inn nearly a decade after beginning his career at the world renowned wine country spa. Wall's experience and credentials now span an impressive list of top luxury spas in the country including most recently, the director of spa and retail at Carmel Valley Ranch in Carmel, California. The spas menu is derived from indigenous ingredients ...
