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All Things Independent
CSM Lodging Names Brad Carroll General Manager for The Residence Inn Depot Minneapolis Hotel
CSM Lodging | February 14, 2014
Minneapolis, Minnesota, February 14, 2014 - CSM Lodging, a division of CSM Corporation, has named Brad Carroll general manager for The Residence Inn Depot Minneapolis Hotel. A native of Minnesota, Mr. Carroll's new appointment returns him to his home state. Bill Upshaw, president of CSM Lodging, made the announcement. "It is with pleasure that I welcome Brad to our company and to The Residence Inn at The Depot," said Mr. Upshaw. "He comes to us with a solid leadership skill-set and, as a native Minnesotan; he understands our market very well." Brad Carroll previously held dual roles as general manager for both The Courtyard by Marriott ...
Vietnam’s 306-room Pullman Saigon Centre Opens in Heart of Ho Chi Minh City
Pullman | February 14, 2014
Paris, February 14, 2014 - Pullman, Accor's upscale international brand, announces the opening of the Pullman Saigon Centre, its 3rd hotel in Vietnam. Pullman's expansion in Vietnam, with its resort on Bac My An's idyllic beaches and its two addresses in the country's business hubs of Hanoi and Ho Chi Minh City, reflects the brand's "Work & Play" spirit that reconciles business and pleasure. A strategic location in Vietnam's economic heart The Pullman Saigon Centre boasts a strategic location in the heart of District 1, close to Ben Thanh Market and the major tourist attractions with stunning views of the city. Ho Chi Minh City, als...
Travelers are Craving Fresh Content Their Way
DJ Vallauri | February 14, 2014
The hotel's website -- and the mobile web -- is the heartbeat of it's eMarketing program; Keeping content fresh and linked with social media platforms will keep prospects engaged By DJ Vallauri The hotel's website is the heartbeat of its eMarketing program, and to have a strong impact on prospects and guests, it must continually pump relevant messaging to the various mobile and social media platforms in the right formats. Travelers will research a hotel in different ways using a variety of devices. Chances are high that the property they select will be the one speaking to them in their preferred online/social/mobile language. To show c...
Brand USA’s ROI Impact Study Proves it Works Says US Travel CEO, Roger Dow
US Travel Association | February 14, 2014
WASHINGTON (February 13, 2014)-U.S. Travel Association President and CEO Roger Dow reacts to the return-on-investment study released Thursday by Brand USA, the public-private partnership created by Congress in 2010 to market the United States as a destination for international travel: "At long last, it is not just anecdotal: The empirical evidence clearly demonstrates that Brand USA works. "One of the easiest and most expedient ways to grow the U.S. economy is to tap into the international travel market, and in its brief existence, Brand USA has already paid vast dividends toward that end. Even much smaller countries spend tens of milli...
New York City’s Knickerbocker Hotel Partners with Master Chef Charlie Palmer for Dining Venues
The Knickerbocker | February 14, 2014
NEW YORK, February 14, 2014 - The Knickerbocker Hotel, a legendary New York landmark in Times Square set to open its doors in Summer, 2014, has partnered with one of the nation's most recognized master chefs, Charlie Palmer. Enviably situated on the southeast corner of 42nd Street, overlooking Times Square between Broadway and Bryant Park, The Knickerbocker Hotel will feature several exceptional dining venues, including a full service restaurant and bar, a ground-level café, a 2,200-square-foot event space and a 7,500-square-foot rooftop bar and terrace offering an unrivaled panorama of New York City's vibrant skyline. "The Knickerbock...
MSI CloudPM™ with MSI CloudCRS™ is Quick Win for Hotels Changing Flags
February 13, 2014
Phoenix - February 13, 2014 - Multi-Systems, Inc. (MSI), a leading hotel cloud services hospitality technology provider, helps quickly solve the dilemma of hotels in between name changes with an easy-to-start PMS plus CRS solution. The combination is saving valuable online bookings while providing a feature-rich PMS that maintains ease of use in an otherwise difficult time. Joshua T. Mott, Revenue Manager/I.S.A., The Denlea Company stated, "Realizing the looming change in industry practice, we made the decision to trust MSI's reliability for software support, customer service and professionalism, with MSI CloudPM™ as our hotel propert...
Hilton Garden Inn Honors 2013 Top Hotels; Connie Award – Hilton Garden Inn Mobile East Bay/Daphne
Hilton Garden Inn | February 13, 2014
DAPHNE, Ala. and MCLEAN, Va. - February 13, 2014 - Hilton Garden Inn, Hilton Worldwide's award-winning brand of upscale yet affordable hotels, recently awarded its top performing properties. The prestigious Connie Award was presented Hilton Garden Inn Mobile East Bay/Daphne located in Alabama. The hotel is overseen by general manager Billy Meadows and director of sales Rebecca Savarese. The Connie Award, named after Hilton Worldwide's founder Conrad Hilton, is awarded to the top performing hotel of the year based on three key components: quality assurance audits measuring cleanliness, condition and brand standards, customer satisfaction...
Serene Sanders Appointed Corporate Spa & Programming Director of Enchantment Group
Enchantment Group | February 13, 2014
February 13, 2014 (Scottsdale, AZ) - Enchantment Group has promoted talent from within, announcing the appointment of Serene Sanders as Corporate Spa & Programming Director of the management firm. Sanders, who joined Mii amo as Spa Director in 2011, is now responsible for managing spa operations across Enchantment Group, including developing treatments, treatment menus, spa programming, events and new projects, and implementing programs with on-property management and spa teams. Over the year ahead, Sanders will also develop and implement new resort activities, including the aforementioned spa operations, for the group's Virginia re...
Starwood Reports 2013 Q4 Net Income of $128M & Full Year Net Income of $635; Q4 RevPAR up 5.3%
Starwood Hotels & Resorts Worldwide, Inc. | February 13, 2014
February 13, 2014 06:00 AM Eastern Standard Time STAMFORD, Conn.--Starwood Hotels & Resorts Worldwide, Inc. (NYSE:HOT) today reported fourth quarter 2013 financial results. Fourth Quarter 2013 Highlights Excluding special items, EPS from continuing operations was $0.73. Including special items, EPS from continuing operations was $0.67. Adjusted EBITDA was $314 million, which included $12 million of EBITDA from the St. Regis Bal Harbour residential project. Excluding special items, income from continuing operations was $141 million. Including special items, income from continuing operations was $128 million. Worldwide Systemwide...
Casino Rama Installs InvoTech Uniform System; Reduces Labor 15 Hours Daily
InvoTech Systems | February 13, 2014
New UHF-RFID System Helps Luxury Resort Grow with Greater Efficiency, Automated Uniform Laundry Processing LOS ANGELES, CA - February 13, 2014 - InvoTech Systems, Inc., a leading provider of systems that integrate the latest RFID technology to increase profitability for hotels, casinos, hospitals, and commercial laundry operators, announced Canada's Casino Rama implemented its Uniform System to track and maintain the asset value of the casino resort's 15,000 uniforms. Click here for more information on InvoTech's Linen, Uniform, and Laundry Systems. "Our team estimates we save 15 hours a day in labor with InvoTech. This is huge," said H...
North Point Hospitality Breaks Ground on Homewood Suites Savannah Historic District/Riverfront in GA
North Point Hospitality Group, Inc. | February 13, 2014
SAVANNAH, GA - February 13, 2014 - North Point Hospitality Group, Inc. broke ground on its newest hotel, the Homewood Suites by Hilton Savannah Historic District/Riverfront this week. The 162-unit, all suite Homewood Suites by Hilton Savannah Historic District/Riverfront will be located on the East end of River Street at the corner of Bay Street and River Street. "We are proud to partner with Hilton Worldwide to bring this award-winning, extended-stay brand to the Savannah Riverfront," said S. Jay Patel, President and CEO of North Point Hospitality Group. "Our Homewood Suites by Hilton Savannah Historic District/Riverfront will provide ...
DePalma Hotel Corporation Promotes Robert Lepore to EVP & Adds Contracts to Manage Three Hotels
DePalma Hotel Corporation | February 13, 2014
Building on DePalma's record-breaking 2013, the new year begins with the addition of the Microtel Inn, Harrisburg, PA, Super 8 Killeen, TX and University Inn, College Station, TX. Robert Lepore to oversee national portfolio as Executive Vice President, Performance. Arlington, TX, February 13, 2014: Brian DePalma, President & CEO of DePalma Hotel Corporation announced today the recent addition of three hotels to the DePalma portfolio. "While we continue to maintain contracts around the United States, our core pipeline of managed properties continues to be in the south-central US as well as in the mid-Atlantic" said DePalma. The awar...
Six New York City Hotels Unite to Launch New, Family-Owned, Hotel Brand, Triumph Hotels
Triumph Hotels | February 13, 2014
NEW YORK, Feb. 13, 2014 -- The Iroquois New York, Hotel Chandler, Hotel Belleclaire, The Cosmopolitan, The Gershwin and The Washington Jefferson have come together to form a new, New York City hotel brand, Triumph Hotels. Family-owned and operated since 1951, Triumph owns and manages six iconic hotels in New York City. Triumph now has a stronghold in one of the most visited cities in the world, with 460,000 square feet and nearly 1,000 rooms in its portfolio, having invested $50 million to renovate and refresh historic buildings over the last several years. In the coming year alone, in addition to seeking opportunities to add new hotels...
Red Lion Strengthens Executive Team with Appointment of Bill Linehan and Promotion of Harry Sladich
Red Lion Hotels Corporation | February 13, 2014
SPOKANE, Wash., Feb. 13, 2014 - Red Lion Hotels Corporation (NYSE: RLH) announced today the company is aligning its executive team to further position the company for growth. The company has appointed industry marketing and brand management veteran Bill Linehan as Executive Vice President and Chief Marketing Officer and promoted Harry G. Sladich to Executive Vice President of Hotel Operations and Sales. "As part of our efforts to increase the velocity of our strategic growth, we are positioning our team to create new synergies," said Greg T. Mount, President and Chief Executive Officer for Red Lion Hotels Corporation. "This move allows ...
HRI Lodging to Manage Arizona’s Historic Crowne Plaza® San Marcos Golf Resort; Owned by Interwest
HRI Lodging | February 13, 2014
New Orleans, LA (February 13, 2014) - HRI Lodging (HRIL) has been selected by ownership to manage the historic Crowne Plaza® San Marcos Golf Resort in Chandler, Arizona, effective February 3, 2014, announced Gary Gutierrez, president of HRI Lodging. Interwest Capital, a national leader in the hospitality sector, acquired the property in January 2013 and completed $8.5 million in renovations in the fourth quarter of 2013. The resort will be HRI Lodging's first hotel under the InterContinental Hotels Group (IHG®) flag and brings HRI Lodging's total portfolio of hotels to 17. HRI Lodging now manages three of Interwest Capital's propertie...
AH&LA Sets Agenda for its Legislative Action Summit to Occur April 1-2, 2014 in Washington, D.C.
American Hotel & Lodging Association (AH&LA) | February 13, 2014
Washington, D.C. - February 13, 2014 - The American Hotel & Lodging Association (AH&LA), the sole association representing all segments of the 1.8 million-employee lodging industry, will hold its 17th annual Legislative Action Summit (LAS) on April 1-2 at the JW Marriott in Washington, D.C. Over the two-day conference, hundreds of hotel owners, senior executives of corporate brands, management companies, independent hoteliers, and general managers will engage in important policy discussions with their industry peers and colleagues. Personal meetings with members of the House of Representatives and Senate also give hoteliers the ...
The 5 Best Ways to Deal With an Upset Customer
Steve DiGioia | February 13, 2014
By Steve DiGioia Regardless of your business there will be the inevitable situation where a customer is dissatisfied with your product or service. It is something we never want to deal with but know we must. "There is a lady out front that is unhappy with her ____________" is a phrase that no manager wants to hear from their employee but it does happen. So as any good manager we rush out to greet the upset guest and find out what is the problem. But do you know the simplest and most effective way to address the situation? Are you prepared on the spot to make the situation "right" for the customer? Are you able to alleviate all their fea...
Pan Pacific Hotels Group Strengthens Asia Pacific Presence with Four New Hotel Projects
Pan Pacific Hotels Group | February 13, 2014
Singapore, 13 February 2014 – Pan Pacific Hotels Group has announced the signings of four management contracts to add three PARKROYAL and one "Pan Pacific" hotels to its portfolio across Asia Pacific – namely in Australia, China and Myanmar. With these additions, the Group now owns and/or manages 38 hotels, resorts and serviced suites with close to 12,000 rooms in Asia, Oceania and North America, including those under development. "With its prevailing global economic and tourism influence, Asia Pacific is a key growth region for the Group and we are delighted to be making headway in our target markets where we have already establish...
Hunter Hotel Investment Conference – The Time is Now!
Hunter Hotel Investment Conference | February 12, 2014
The Time is Now! to register for our 26th annual Hunter Hotel Investment Conference set for March 26 - 28 at the Atlanta Marriott Marquis. Early Bird discounts are available through Feb. 19 by going to www.HunterConference.com. We promise big names and fresh programming as well as time for networking and an emphasis on education. Keynote Speaker Christopher J. Nassetta, president and CEO for Hilton Worldwide, tops the agenda, and 105 leading industry innovators, experts and an economist are lined up to arm you with a clear competitive edge. Highlights include: FINANCE FRIDAY with 23 Financial Experts from real borrowers to active lend...
St. Petersburg, Russia Hotel Market Update – 2013 Results and 2014 Forecast from Jones Lang LaSalle
Jones Lang LaSalle | February 12, 2014
St. Petersburg, 12 February, 2014 — Jones Lang LaSalle' Hotels & Hospitality Group announces 2013 St. Petersburg hotel market results. "2013 was a positive year for the hotels in Russia's second city. We saw RevPAR increases of 15% and upwards in each category – from economy up to luxury. Following several difficult years for the city hotels it was a welcome boost and enables hoteliers and owners to feel positive heading into 2014 and beyond." – David Jenkins, Head of Jones Lang LaSalle' Hotels & Hospitality Group, Russia & CIS, commented. 2013 results in brief: Luxury segment saw the highest ADR growth last year (+1...
Florian Connert Named DOSM for Meliá Caribe Tropical in Punta Cana, the Dominican Republic
February 12, 2014
New York, NY, February 12, 2014 - Meliá Caribe Tropical is pleased to announce the appointment of Florian Connert as the new Director of Sales and Marketing of Meliá Caribe Tropical, in Punta Cana, the Dominican Republic. Florian will oversee all of the marketing and sales efforts for the resort. "We are thrilled to have Florian join the Meliá Caribe Tropical team," said Manfred Schoebel, general manager of Meliá Caribe Tropical. "We are looking forward to building on the success of the resort and believe that Florian's experience will help Meliá Caribe Tropical become even more accomplished in the years to come." A 15-year veteran...
Philippe Gadbois Elected as New Chair of the Hotel Association of Canada
the Hotel Association of Canada | February 12, 2014
February 12, 2014 - Ottawa - The Hotel Association of Canada (HAC) is pleased to announce the election of Philippe Gadbois as the new Chair of the HAC Board of Directors. Mr. Gadbois' new role is effective as of the Association's Annual General Meeting held in Toronto on Tuesday February 11, 2014. Philippe Gadbois has over 40 years of varied experience in the hotel industry including senior positions at Atlific Hotels, Realstar Hospitality Corp, the ownership of a fully integrated hotel consulting firm and Hilton International. Gadbois started his career with Hilton International at the Queen Elizabeth Hotel in Montreal. He was then tra...
Ocean House Management & Watch Hill Properties Form Joint Endeavor to Renovate Watch Hill Inn in RI
the Ocean House | February 12, 2014
WATCH HILL, RI (February 12, 2014) - Ocean House Management, LLC (OHM), operators of the Forbes Five Star and AAA Five Diamond Ocean House and Weekapaug Inn in Westerly, Rhode Island, and Watch Hill Properties (WHP) announced the formation of a joint endeavor to renovate and reposition the Watch Hill Inn into a luxury, all-suite boutique property managed by and affiliated with the Ocean House and Relais & Châteaux. "We are thrilled to join WHP in overseeing the renovation of this historic property into an all-suite villa component to our existing property just up the street," said Daniel A. Hostettler, President and Group Managing ...
Spire Hospitality Promotes Greg Horeth to Chief Operating Officer
Spire Hospitality | February 12, 2014
CHICAGO (February 12, 2014) - Spire Hospitality, one of the nation's leading and most respected hotel management companies, announces industry veteran, Greg Horeth as chief operating officer responsible for driving performance of Spire Hospitality's portfolio. Having received his Hotel and Restaurant Management degree at the University of New York, Horeth has successfully led hotels nationally for the duration of his career, working his way up from entry-level associate to numerous leadership positions. Horeth has previously served as general manager with industry leading management companies such as Mariner Management, Carnival Hotels ...
