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All Things Independent
Need Help Replying to Online Reviews?
Lodging Interactive | November 13, 2013
In addition to monitoring online chatter, CoMMingle by Lodging Interactive quickly replies to guest comments on each hotel's behalf to better manage its online reputation PARSIPPANY, N.J. - NOVEMBER 13, 2013 - In today's hospitality climate, it is very important that hoteliers monitor what people are saying about their properties online and in social media. Monitoring one's online reputation is just the first step to a maintaining a stellar image. According to CoMMingle by Lodging Interactive, a social media marketing and engagement agency that develops customized solutions for hotels, restaurants and spas, the missing piece to the rep...
Hyatt Hotels and White Lodging Open the 255-room Hyatt Place Nashville/Downtown in Tennessee
Hyatt Place | November 13, 2013
CHICAGO (Nov.13, 2013) – Hyatt Hotels Corporation (NYSE: H) and White Lodging Services today announce the opening of Hyatt Place Nashville/Downtown, just steps from the Music City Center and the city's famous Broadway entertainment district. "With thousands of music enthusiasts, sports fans and business travelers arriving to our great city from across the country, there couldn't be a more exciting time to be a part of this new opening in downtown Nashville," said Bill Farrell, general manager, Hyatt Place Nashville/Downtown. "We can't wait to welcome guests to the new hotel and show them the authentic hospitality and purposeful servic...
Wisconsin Hotel & Lodging Association Names New Leaders for 2014; Kevin Gallagher Named Board Chair
The Wisconsin Hotel & Lodging Association (WH&LA) | November 13, 2013
BROOKFIELD, WI (November 13, 2013) - The Wisconsin Hotel & Lodging Association (WH&LA) is proud to announce its newly elected 2014 Officers and Board of Directors, chosen on November 4, at the 2013 Wisconsin Lodging Conference at the Grand Geneva Resort & Spa, Lake Geneva. Officers 2014 Chairman of the Board: Kevin Gallagher, Marcus Hotels & Resorts Inc., Milwaukee 2014 Chairman-Elect: John Chastan, Kalahari Resort Convention Center & Waterpark, Wisconsin Dells 2014 Vice-Chairman: Dan Schetter, BEST WESTERN PREMIER Waterfront Hotel & Convention Center, Oshkosh 2014 Secretary/Treasurer: Amy Simchak, North Cen...
New Book Available from Educational Institute Shares Stories of Century-Old Hotels
American Hotel & Lodging Educational Institute | November 13, 2013
Lansing, Michigan, November 2013-The American Hotel & Lodging Educational Institute (EI) has added a new book from author Stanley Turkel, CMHS, ISHC, to its online store. Built to Last: 100+ Year-Old Hotels East of the Mississippi is a charming tribute to historic properties both grand and quaint. Hotel history buffs will delight in this new book that features 86 sections devoted to telling the tales of hotels that are at least 100 years old. Illustrated with antique picture postcards, the hotel histories include fascinating stories of single-minded developers, brilliant and accidental architects, dedicated owners, famous and infamo...
Despite Fiscal Challenges, U.S. Lodging Sector Performance Remains Robust, Says PwC US
PwC US | November 13, 2013
5.5% RevPAR Growth Projected for 2013, Improving to 5.9% in 2014 NEW YORK, Nov. 13, 2013 -- An updated lodging forecast released today by PwC US shows favorable gains in hotel performance are continuing in the second half of 2013, and, assuming a fiscal policy resolution is reached, improving economic conditions are expected to help support further hotel performance gains next year. Occupancy levels at higher-priced hotels are ahead of prior peak levels, industry RevPAR is above its prior peak, and hotel construction activity, while rebounding, is still quite limited. As demand continues to outpace supply growth, and economic conditions...
The 124-room Courtyard Knoxville West/Bearden to Open this Month in Knoxville, Tennessee
Courtyard by Marriott | November 13, 2013
Owned by Concord Nilhan Brookview LLC and Managed by Concord Hospitality Enterprises Knoxville, Tennessee - November 13, 2013 - Courtyard by Marriott is scheduled to open its doors in Knoxville, Tennessee on Thursday, November 26, 2013. Featuring an innovative lobby space as well as Courtyard's latest contemporary room design, the new hotel provides flexibility and choices that allow guests to optimize and elevate their travel experience. Located at 250 Brookview Centre Way, the 124-room hotel will operate as a Marriott franchise owned by Concord Nilhan Brookview LLC and managed by Concord Hospitality Enterprises of Raleigh, North Carol...
In Q1 2014 the Top Deal Corp. will Open the 68-key Country Inns & Suites By Carlson in Rochester, NY
The Top Deal Corporation | November 13, 2013
MINNEAPOLIS (November 13, 2013) - Country Inns & Suites By CarlsonSM, a leader in the upper-midscale hotel category and the homegrown brand from Carlson Rezidor Hotel Group today announced it has signed a hotel at 2835 Monroe Avenue in Rochester, NY. "We are very excited about this addition to our portfolio as we grow the brand in New York," said Scott Meyer, senior vice president, Midscale Brands, Americas, Carlson Rezidor Hotel Group. "This is a great location for a Country Inn & Suites, a short drive from the Greater Rochester International Airport and close proximity to Paychex, Eastman Kodak Co, Harris Corporation, Paetec, ...
Zen Operadora SAS to Open Park Inn® by Radisson Hotel in Bogota, a Brand Debut in Colombia
November 13, 2013
MINNEAPOLIS (November 13, 2013) - Carlson Rezidor Hotel Group, one of the world's largest and most dynamic hotel groups today announced the signing of the first Park Inn® by Radisson in Colombia. The hotel will be located at Cra 18 No 93-97 in Bogota. "We are very excited about this addition to our portfolio as we grow the brand in South America," said Scott Meyer, senior vice president, Midscale Brands, Americas, Carlson Rezidor Hotel Group. "The hotel is centrally located in Bogota, just minutes from nightlife and blocks from the financial and commercial districts, making it perfect for business and leisure travel, as well as corpora...
SAT WestLakes Opens the 109-key Homewood Suites by Hilton San Antonio Southwest/SeaWorld in Texas
November 13, 2013
SAN ANTONIO and MCLEAN, Va. - November 13, 2013 - Homewood Suites by Hilton, Hilton Worldwide's international brand of upscale, all-suite, extended-stay hotels, announces today the opening of its newest property in San Antonio, Texas. The third property in the area, the San Antonio debut demonstrates Homewood Suites' strong commitment to expanding in major U.S. urban markets as well as the overall demand for extended-stay hotels. Located 12 miles from downtown San Antonio and just minutes from SeaWorld San Antonio and Lackland Air Force Base, Homewood Suites by Hilton San Antonio Southwest / SeaWorld will be the brand's third hotel in t...
Premium Hotels Set to Open the 74-room Fairfield Inn & Suites Hotel in Natchitoches, Louisiana
Fairfield Inn & Suites by Marriott | November 13, 2013
Natchitoches, Louisiana - November 13, 2013 - The 74-room Fairfield Inn & Suites by Marriott in Natchitoches, Louisiana is scheduled to open this week. Located at 150 Hayes Avenue, the Fairfield Inn & Suites Natchitoches will operate as a Marriott franchise, owned and managed by Premium Hotels, LLC of Lafayette, Louisiana. Located five minutes from downtown and 45 minutes from Alexandria International Airport, the hotel offers guests convenient access to Cane River Lake, Alligator Park and the Louisiana Sports Hall of Fame. "We are pleased to introduce Fairfield Inn & Suites hotels in the Natchitoches area," said Shruti Buck...
Guest-tek™ Brings Full Convergence to the New Grand by Lakeview
November 13, 2013
Calgary, Alberta & Winnipeg, Manitoba - November 13, 2013 - Guest-tek™ is showcasing a leap forward in efficiency and cost savings at one of Canada's newest hotels. The recently opened Grand by Lakeview, near Richardson International Airport in Winnipeg, features Guest-tek's OneView platform for their voice, video and data-all on a single, fully converged network. This single infrastructure has many benefits including: less hardware, lower power consumption, savings on maintenance/operations and it eliminates the need for multiple vendors. In addition to lower operating expenses for the hotel, a converged network allows for additi...
MIG Real Estate Acquires the 102-key Homewood Suites Charlotte Airport in North Carolina
MIG Real Estate | November 13, 2013
NEWPORT BEACH, CA and CHARLOTTE, NC - Nov 13, 2013 - MIG Real Estate, a Newport Beach, Calif.-based real estate investment company, has acquired the Homewood Suites hotel located southeast of Charlotte Douglas International Airport. The purchase marks the company's first hotel acquisition in North Carolina and increases its overall hotel portfolio to 12 properties. "We are pleased to add this Homewood Suites to our hotel portfolio, furthering our relationship with the Hilton family of brands," said Greg Merage, CEO of MIG Real Estate. "This is a very high-quality product featuring an outstanding location in the heart of the nation's sec...
Customers Give eRevMax High Marks for Service and Technology Innovation
eRevMax | November 13, 2013
RateTiger and Connect Recognized for Transformational Success, Proactivity and Service Delivery London, November 13 2013: eRevMax, the leading distribution, channel connectivity, market intelligence and revenue management solution provider for travel industry, has announced the results for its annual customer satisfaction survey. The results indicate that 4 out of 5 customers, who have completed the survey, are happy with eRevMax products and services, and would likely to recommend eRevMax to other hoteliers. The eRevMax customer survey received responses from RateTiger and Connect users across the world assessing performance with regar...
Benchmark Hospitality Names Michael D. Welly General Manager for Eaglewood Resort & Spa in Illinois
Eaglewood Resort & Spa | November 13, 2013
Itasca, Illinois (Chicago), November 13, 2013 - Benchmark Hospitality International, a leading U.S.-based hospitality management company, has named Michael D. Welly general manager for Eaglewood Resort & Spa, a Benchmark Resort® located in Northwest Chicago. Greg Champion, executive vice president and COO, make the announcement. "I can't think of another person better prepared to lead this amazing resort," said Mr. Champion. "Mike brings vast resort experience to our company and to Eaglewood, and is the ideal leader to take this property from the success it has experienced to even higher levels of excellence. We welcome him to Benc...
Flip.to Awarded Most Innovative and People’s Choice at World Travel Market 2013
Flip.to | November 12, 2013
New York — November 13, 2013 — Flip.to, the brand advocate platform for the global hospitality industry, was awarded the Most Innovative Stand and the People's Choice awards at the 2013 World Travel Market Conference at the ExCel, London. A panel of three judges awarded individual awards to five of the over 600 stands at WTM this year. Of those five, Flip.to also earned the title of People's Choice for the Best Stand at WTM 2013. The judging for the first award was held on Monday, November 4th. Flip.to was selected as the Most Innovative for using a robot that allowed a remote team member to wander around the exhibition floor, commu...
Ingrid Middaugh Named Spa Director at Spa Anjali at Westin Riverfront Resort & Spa, Beaver Creek, CO
Spa Anjali | November 12, 2013
AVON, Colo. (Nov. 12, 2013) - Spa Anjali at The Westin Riverfront Resort & Spa at Beaver Creek Mountain is pleased to announce that Ingrid Middaugh is now serving as Spa Director. Middaugh has lived in the Vail Valley for more than 14 years, previously serving as the Spa Director at Aria Spa at the Vail Cascade Resort & Spa and at The Lodge & Spa at Vail. She is passionate about wellness and balance as a whole in everyday life - not only as an individual, but for family and community as well. Middaugh graduated from Central Michigan University with a Bachelor's Degree in Dietetics. An avid runner, she ran Varsity Cross Count...
Destination Hotels & Resorts Appoints Jim O’Donnell as Director of National Sales, Northeast Region
Destination Hotels & Resorts | November 12, 2013
Englewood, Colo. - November 12, 2013 - Destination Hotels & Resorts announces the appointment of Jim O'Donnell as Director of National Sales for the Northeast region. In this new position, O'Donnell will focus on the Northeast Association, Pharmaceutical, Healthcare, Medical Device, and Technology industries. Prior to joining Destination Hotels & Resorts, O'Donnell served as the New York and New Jersey in-market National Sales Manager for Caesars Entertainment, representing twelve properties in Las Vegas and Atlantic City, NJ, including brands such as Caesars Palace, Paris Las Vegas, Harrah's, Planet Hollywood and more. During h...
Sophia Parker Named General Manager for the 222-room Holiday Inn Columbus – North in Georgia
Holiday Inn Columbus - North | November 12, 2013
COLUMBUS, GA. November 12, 2013 - Sophia Parker has been named General Manager of the Holiday Inn Columbus - North, a recently renovated 222-room full service hotel located next to I-185 in Columbus, GA. Sophia, having worked at the property since 1998, brings an outgoing personality and customer service expertise to the position. "Sophia has been a loyal, dedicated employee for 15 years," said Robert Holsten, Executive Vice President Of Operations, First Call Hospitality, Inc., which manages the Holiday Inn. "She has the experience and skills we need for our new General Manager in Columbus. Combine that with how she interacts with our ...
Nexus Hospitality Begins $1.5 Million Renovation of the 407-key Wyndham Indianapolis West in Indiana
The Wyndham Indianapolis West | November 12, 2013
Indianapolis, IN - Nov 12, 2013 - The 407-room, Wyndham Indianapolis West has started undergoing a $1.5 million dollar renovation to upgrade 35,000 square feet of event space and public space. The Wyndham Indianapolis West has selected a neutral and warm pallet for the comfort and appeal for today's meeting and banquet attendees. The hotel's lobby is being transformed with new front desk "pods" to further enhance the welcome experience at the hotel. As guests arrive to check-in to the hotel or attend a meeting or banquet the welcome experience will be heightened with more open interaction unlike no other. The owner of the hotel, Nexus H...
A Brand Debut in Indonesia, the 198-room Holiday Inn Express Semarang Simpang Lima Opens
IHG (InterContinental Hotels Group) | November 12, 2013
Singapore, 12 November 2013: InterContinental Hotels Group (IHG) has opened Indonesia's first ever Holiday Inn Express hotel in Central Java's cosmopolitan capital city of Semarang. The 198-room Holiday Inn Express Semarang Simpang Lima paves the way for the brand's expansion across Indonesia, with plans for 13 more Holiday Inn Express hotels to open across the country over the next few years. "Indonesia accounts for two thirds of the development pipeline for Holiday Inn Express in South East Asia and we are excited to debut the brand in one of the country's most vibrant cities. Semarang is a popular destination for both business and le...
Westin Returns to Singapore with the Opening of The 305-key Westin Singapore
Westin Hotels & Resorts | November 12, 2013
SINGAPORE - November 12, 2013 - Starwood Hotels & Resorts Worldwide, Inc. (NYSE:HOT) today announced the opening of The Westin Singapore, marking the brand's return to Southeast Asia's financial and lifestyle hub. The much awaited return of the Westin brand to Singapore is a significant milestone for the brand's robust expansion as the hotel joins the ranks of over 40 Westin properties in Asia Pacific, with a further 20 properties in the pipeline. As Singapore's first-ever integrated hotel located within an office building, The Westin Singapore occupies levels 32 to 46 of the brand new Asia Square Tower 2 commercial development in M...
Face Time is Good for Business; Increase in Face to Face Meetings Can Increase Revenue by Nearly 25%
Crowne Plaza Meetings Survey | November 12, 2013
New Delhi, India, 12 November, 2013: Crowne Plaza® Hotels & Resorts, part of the InterContinental Hotels Group (IHG®), has released its first-ever Business Meetings in a Modern World global research report, revealing that businesses around the world could be missing out on nearly a quarter (24%) of additional revenue because they are not investing enough time in face-to-face contact. The report surveyed more than 2,000 business men and women across five major markets - the UK, US, United Arab Emirates (UAE), China and India - to better understand how business professionals are using both virtual and face-to-face meetings and the p...
Nine Best Practices for Hotels on Twitter
Daniel Edward Craig | November 12, 2013
By Daniel Edward Craig On the heels of a wildly successful public offering and with over 230 million monthly active users, Twitter has emerged as an important marketing and guest service channel for hotels. But the social network has a distinct vernacular that can be confusing and intimidating. Whether you're a novice or a seasoned pro, here are nine best practices for making make the most of your Twitter presence. 1. Write a bio that kicks Your profile is the most important message you'll ever write on Twitter because it helps people decide whether to follow you. You can't say it all in 160 characters, so choose a few keywords to desc...
New “Tipping” Rules for 2014: Are you ready?
JMBM | November 12, 2013
By Jim Butler and the Global Hospitality Group® Hotel Lawyers | Authors of www.HotelLawBlog.com 12 November 2013 Hotel Lawyer with some tips for employers on handling tipping -- the new IRS Rules. Employer practices with tips at hotels and restaurants have spawned a lot of employee discontent, class actions and other litigation. Some employers have withheld all or a portion of employee tips to cover administrative costs and others have redistributed tips amongst employees, some of whom (like bus staff and kitchen crews) have no opportunity to earn tips. Even the IRS has gotten into the game by adopting new rules that go into effect in ...
