Analysis-Companies Boost Social and Climate Reporting Amid ESG Backlash
November 4th, 2024
Cloudbeds Unveils Annual State of Independent Lodging Report
Cloudbeds | February 26, 2024
San Diego, Feb. 26, 2024 - Cloudbeds, the hospitality management platform powering more reservations and happier guests for independent lodging businesses around the globe, today released its 2024 State of Independent Lodging Report. The second annual edition of the report offers a unique and data-rich perspective on the global independent lodging segment, shedding light on insights and trends from property types and segments often overlooked in industry reporting. Adam Harris, Co-Founder and CEO of Cloudbeds, said: “The outlook for the travel industry in 2024 looks rather encouraging, with economic forecasts shifting from fears of a ...
MDO Becomes Otelier and Launches IntelliSight, a Unified Business Intelligence Platform
Otelier | February 26, 2024
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Kimpton Hotels & Restaurants to Debut in Italy With Signing of Sicily Hotel
IHG | February 22, 2024
22.02.24 (London, UK): IHG Hotels & Resorts, one of the world’s leading hotel companies, has today announced the signing of its first Kimpton Hotels & Restaurants property in Italy. Joining IHG’s fast-growing luxury & lifestyle portfolio, now the second largest in the world, the Kimpton property in Sicily will open in the second half of 2025 and represents a management agreement with partner Società Turistica Alberghiera Taorminese. The Kimpton signing in Sicily follows six luxury and lifestyle openings and signings by IHG in 2023, demonstrating IHG’s investment and focus on this key market. This included the first u...
Marriott El Paso Completes Phase One of Total Renovation
Columbia Sussex | February 22, 2024
EL PASO, Texas--Celebrating its 40th anniversary this year, Marriott El Paso is proud to announce the completion of Phase I of its total renovation that includes all guest rooms and suites. Phase II of the renovation has begun, with a completion date of fall 2024. The hotel, which is popular due to its proximity to the airport, downtown, and the Mexico border, is centrally located in the heart of the Sun City. As guests would expect from a full service Marriott, the hotel is close enough to the El Paso International Airport yet not in direct flight paths for a quiet and pleasant stay. Celia Dubrule Moreno, General Manager, says, “O...
PwC 2024 AI Business Predictions
PwC | February 22, 2024
Technological advances, surging investments and the competition for talent are all working toward one thing: In 2024, artificial intelligence (AI) will start to fundamentally change how business gets done. It will impact how companies grow revenue, conduct everyday operations, engage customers and employees, build new business models, and more. Seventy-three percent of US companies have already adopted AI in at least some areas of their business, according to our 2023 Emerging Technology Survey — and generative AI (GenAI) is leading the way. One year after ChatGPT hit the market, more than half of the companies we surveyed (54%) have i...
Three Customer Service and CX Metrics Every Employee Needs to Understand
Shep Hyken | February 22, 2024
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Building a Must-Experience Hotel Restaurant That Builds Loyalty and Drives Revenue
Kai Urban | February 22, 2024
By Kai Urban, Director of Food & Beverage, Hilton Anaheim Key pillars of a profitable and successful hotel restaurant include enhancing guest experience while ensuring operational efficiencies. Hotel executives must navigate through the nuances of creating the right ambiance for the respective market and audience and address marketing, branding, and leveraging technology. To build and foster a stellar reputation as a hotel restaurant takes adapting to market trends and ultimately positioning itself as an indispensable asset in the competitive hospitality landscape. Beyond the rooms, Hilton Anaheim is known for an array of amenities...
Post-Pandemic Momentum in Manhattan
Roland de Milleret | February 22, 2024
By Roland deMilleret, Patricia Shih The Manhattan market, which demonstrated resilience during the decade ending 2019, was severely affected by the COVID-19 pandemic. The city reopened in June 2021 when restrictions on gatherings were lifted, and tourist attractions reopened; Broadway theaters reopened in September 2021. Despite a minor setback in late 2021 due to the COVID-19 variants, the market has been experiencing a continued recovery since, primarily driven by strong gains in average rate over the last three years. In 2023, the average daily rate (ADR) peaked, surpassing the 2019 level by over 20%. Conversely, occupancy continued to ...
Radisson RED Belgrade Opens in Southeast Europe
RADISSON HOTEL GROUP | February 22, 2024
Radisson RED Belgrade has opened its doors as a new upscale lifestyle hotel, marking the debut of the vibrant Radisson RED brand in Southeast Europe. Located on Takovska Street near the House of the National Assembly, Radisson RED Belgrade offers a unique blend of tradition and contemporary style, following a complete renovation and rebranding of the existing hotel building. Old Town charm meets contemporary comfort at the new Radisson RED Belgrade, located in the buzzing heart of the “White City”. The opening of Radisson RED Belgrade marks the debut of the Group’s first bold and cutting edge upscale Radisson RED property, perfe...
U.S. Hotel Results for Week Ending 17 February
CoStar Group | February 22, 2024
WASHINGTON – 22 February 2024 – U.S. hotel performance increased from the previous week, while year-over-year comparisons remained mixed, according to CoStar’s latest data through 17 February. CoStar is a leading provider of online real estate marketplaces, information and analytics in the property markets. 11-17 February 2024 (percentage change from comparable week in 2023): Occupancy: 59.2% (-2.5%) Average daily rate (ADR): US$162.24 (+4.2%) Revenue per available room (RevPAR): US$96.10 (+1.6%) Among the Top 25 Markets, Boston (+14.6% to 64.7%) and New Orleans (+14.6% to 75.7%) matched for the largest incre...
Canada Hotel Occupancy Dipped Because of Less Leisure Demand in January
CoStar Group | February 22, 2024
WASHINGTON – 22 January 2024 – Canada’s hotel industry showed lower occupancy but continued growth in average daily rate (ADR), according to CoStar’s January 2024 data. CoStar is a leading provider of online real estate marketplaces, information and analytics in the property markets. January 2024 (percentage change from 2023): Occupancy: 49.6% (-1.7%) Average daily rate (ADR): CAD175.38 (+4.3%) Revenue per available room (RevPAR): CAD87.00 (+2.6%) “Transient occupancy fell 3.7% year over year, with most of the decline taking place on the weekends, suggesting that individuals are pulling back on discretionary spe...
To Brand or Not to Brand
Robert Braun | February 22, 2024
by Robert Braun, Co-Chair, JMBM Cybersecurity and Privacy Group; Senior Member, JMBM Global Hospitality Group While some companies in some industries have a tendency to consolidate and eliminate brands, the hotel industry is different. Most of the leading hotel companies with brands, such as Marriott, Hilton, IHG, Hyatt, and Accor, regularly acquire or create new brands or flags. Today, Marriott has 30 flags, Hilton has 22, IHG has 14, Hyatt has 29, and Accor has 40, and that’s just the tip of the iceberg. With so many flags to choose from, it’s easy to overlook another choice – no brand at all. While picking a brand is an obvious ...
Accor Releases Full-Year 2023 Results: Record EBITDA of More Than €1 Billion
Accor | February 22, 2024
RESULTS ABOVE 2023 GUIDANCE RESUMED ATTRACTIVE SHAREHOLDER RETURNS POLICY CONFIDENCE IN GROWTH PROSPECTS FOR 2024 * * * RevPAR UP 23% LFL REVENUE UP 20% TO €5,056 MILLION EBITDA UP 49% TO €1,003 MILLION NET PROFIT GROUP SHARE UP 57% AT €633 MILLION Sébastien Bazin, Chairman and Chief Executive Officer of Accor, said: “Accor generated record-high results in 2023, with EBITDA breaking the €1 billion mark for the first time in its history. While there were numerous reasons for this success, the solid performances were above all attributable to the Group’s teams. I would like to thank them for their commitm...
Navigating Today’s Persistent Labor Shortages in Hospitality
John Smallwood, President of Travel Outlook | February 22, 2024
How technology can help the hospitality industry traverse these turbulent waters and emerge stronger and more resilient than ever. By John Smallwood, President of Travel Outlook February 22, 2024 – In the dynamic hospitality industry, where guest satisfaction reigns supreme, the persistent challenge of staffing shortages has reached a critical juncture. According to a recent survey by the American Hotel & Lodging Association (AHLA), a staggering 67% of hotels are grappling with staffing shortages. This scarcity of personnel is not merely an inconvenience; it is a significant impediment to the industry's seamless operation. Despi...
Terramor Outdoor Resort Welcomes Josh Brillhart as New General Manager
Terramor Outdoor Resort | February 22, 2024
BAR HARBOR, Maine, Feb. 22, 2024 – Terramor Outdoor Resort in Bar Harbor is thrilled to announce the appointment of Josh Brillhart as General Manager. With an extensive background in hospitality management and a passion for the outdoors, Josh is set to lead Terramor's commitment to exceptional service and immersive natural experiences. Josh joins Terramor with a wealth of experience, notably from his role as Interim General Manager at AutoCamp, where he significantly contributed to operational efficiencies and guest satisfaction. His diverse career also includes notable leadership roles across various Hospitality organizations such as ...
HSMAI Foundation’s Annual State of Talent Report Reveals Top Hospitality Talent Trends
the HSMAI Foundation | February 22, 2024
McLean, VA (Feb. 22, 2024) The Hospitality Sales & Marketing Association International (HSMAI) Foundation is proud to release its third Annual State of Talent report which reveals this year’s trends in the hospitality industry that are impacting the talent within the sales, marketing, and revenue optimization disciplines. “This year the report builds on the foundation from last year’s report and captures new trends in the industry,” explains HSMAI Foundation Executive Director Robert A. Gilbert, CHME, CHBA. “We also showcase examples of leaders who have created inclusive, dynamic, and forward-thinking work environments, sharin...
SOCi Report: 52% of Marketers Cite Privacy as Top Concern in AI Adoption for Hotels
SOCi | February 22, 2024
Study of nearly 320 marketers finds 40% have no “clear and actionable plan” in place for AI integration SAN DIEGO – February 22, 2024 – SOCi Inc., the leading CoMarketing Cloud Platform for multi-location enterprises, today released Part IV of its AI Marketing Transformation Index. The comprehensive report offers insights into the current implementation of Artificial Intelligence (AI) and forecasts its trajectory in the marketing industry. SOCi's commissioned study of more than 300 digital marketers provides further understanding of AI utilization in marketing and future plans for its use. Part IV focuses on whether or not clear...
The Critical Role of Leadership in Championing Guest Service in the Hospitality Industry, Guest Service in the Hospitality Industry
Alan Young | February 22, 2024
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Mission Resort + Club Welcomes David Mudge as New Food & Beverage Director
MISSION RESORT + CLUB | February 22, 2024
Culinary Professional David Mudge to Lead Storied Florida Resort’s Food and Beverage Department HOWEY-IN-THE-HILLS, FL (February 22, 2024) – Mission Resort + Club, an MMI Hospitality Group property, is pleased to name David Mudge, a seasoned professional with over 30 years of culinary experience, as its new Food & Beverage Director. Mudge joins the resort with extensive knowledge of both front and back-of-house operations across restaurants, banquet facilities and resorts. Mudge’s appointment brings a welcomed fresh perspective to the historic property’s four culinary outlets, as well as wedding, meeting and special event caterin...
AREV Collection Appoints Alexandre Lebrat as Global Director of Sales and Marketing
AREV Collection | February 22, 2024
Saint-Tropez – AREV Collection is pleased to announce the appointment of Alexandre Lebrat as Global Director of Sales and Marketing. With nearly 20 years of experience in the luxury hospitality industry, Alexandre brings a wealth of knowledge to his new role. Commenting on his new position, Alexandre Lebrat stated, “I am honored to join the team at AREV Collection. I look forward to welcoming travelers from around the world to experience the charm of AREV Saint Tropez, an extremely special new property.” Alexandre Lebrat joins AREV Collection from La Réserve Ramatuelle Hotel, Spa and Villas, where he served as the Director of Sal...
ITA Data Release: December 2023 International Inbound Visitor Spending
National Travel and Tourism Office | February 22, 2024
International Visitors Spent $19.5 Billion in the United States in December 2023 Data recently released by the National Travel and Tourism Office (NTTO) show that in December 2023: International visitors spent $19.5 billion on travel to, and tourism-related activities within, the United States, an increase of more than 22% compared to December 2022 and the highest level of monthly spending since December 2019 (before the onset of reported COVID-19 cases). In fact, monthly U.S. travel and tourism exports are within $1.4 billion of their highwater mark set back in March 2018 when international visitors spent an appreciable $20.8 billion ...
Middle East Hotel Construction Pipeline Marks Highest Year-Over-Year Project Growth Since 2018
Lodging Econometrics (LE) | February 22, 2024
February 22, 2024 – PORTSMOUTH, NH – The Q4 2023 Hotel Construction Pipeline Trend Report for the Middle East from Lodging Econometrics (LE) states that at the close of the fourth quarter, the region’s total pipeline stands at 607 projects/145,984 rooms. The region boasts an impressive 11% year-over-year (YOY) increase in projects and a 2% YOY rise in rooms, marking the most substantial growth by projects since Q1 2018. At Q4, there are 309 projects/83,308 rooms under construction, up 2% YOY by projects. Those projects scheduled to start construction in the next 12 months are at 110 projects/26,454 rooms, up 7% YOY by projects, while...
Jonas Hospitality’s Newly Created Property Systems Group To Bridge the Gap Between Best-in-Class & All-in-One Solutions
Jonas Hospitality | February 22, 2024
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Florence Market Pulse
Ezio Poinelli | February 21, 2024
By Lorenzo Gullotta, Giammarco Pignocchi, Ezio Poinelli The city of Florence underwent a sustained period of tourism growth spanning over a decade, navigating various crises, including the 2008 financial crisis and subsequent economic recession in Italy, as well as the 2015 terrorism threat in Europe. However, the emergence of the COVID-19 pandemic marked a significant turning point. Like most destinations globally, Florence faced substantial challenges due to the pandemic and associated travel restrictions. Nevertheless, with the successful implementation of vaccination campaigns and the gradual relaxation of the containment measures throug...
