Analysis-Companies Boost Social and Climate Reporting Amid ESG Backlash
November 4th, 2024
Hard Rock Hotel New York Appoints Oscar Gonzalez as Food & Beverage Director
Hard Rock Hotel New York | January 26, 2024
NEW YORK (January 26, 2024) - Hard Rock Hotel New York is thrilled to announce the appointment of Oscar Gonzalez as their new Food & Beverage Director. With an illustrious career steeped in culinary innovation and a profound commitment to exceptional guest experiences, Gonzalez steps into this pivotal role after his successful tenure as the property’s Executive Chef, bringing a wealth of expertise and visionary leadership to the esteemed property. Drawing from an extensive background in culinary arts, Gonzalez assumes the mantle of Food & Beverage Director at Hard Rock Hotel New York, where he will spearhead the introduction of ...
SureStay by Best Western Huntsville University Area Debuts in Alabama
BWH Hotels | January 26, 2024
Huntsville, Alabama (January 26, 2024) The SureStay by Best Western Huntsville University Area has opened its doors in Huntsville, Alabama, and invites travelers to experience one of the newest hotel brands in the industry – SureStay® Hotels, comprised of four distinctive brands offering traditional and longer stay travelers’ comfort and value while away from home. SureStay by Best Western Huntsville University Area will provide guests with an experience they can count on, and the amenities today’s travelers have come to expect. SureStay’s service promise reflects the brand and the hotel’s commitment to providing quality servi...
Mexico’s Baja California Peninsula Welcomes 10-Key Boutique Property, Todos Santos Boutique Hotel
Todos Santos Boutique Hotel | January 26, 2024
Set within a masterfully renovated historic estate, Todos Santos Boutique Hotel Brings Elevated Luxury to the Baja Peninsula’s first “Pueblo Magico” Todos Santos, MX (January 26, 2024) - Nestled within the hidden oasis of Mexico’s Baja Peninsula an hour north of Cabo, lies Todos Santos Boutique Hotel, set within a masterfully renovated historic estate previously owned by a Spanish countess. Originally constructed as a heritage landmark in 1890, the 10-key boutique property has been brought back to its former glory, carefully preserving its iconic historic charm. Todos Santos Boutique Hotel honored the captivating architecture indica...
Global Hospitality Executive Keith Barr to Receive 2024 Cornell Hospitality Icon Award
January 26, 2024
Jan. 26, 2024 (Ithaca, NY) — The Cornell Peter and Stephanie Nolan School of Hotel Administration announced today it has selected Cornell alumnus Keith Barr ’92, IHG’s former chief executive officer, as the recipient of the 2024 Cornell Hospitality Icon of the Industry Award. The award will be presented at the Cornell Hospitality Icon and Innovator Awards ceremony in New York City on June 4, 2024. Barr has spent more than 30 years in the hospitality industry, starting in hotel operations. He was appointed CEO of IHG Hotels & Resorts in July 2017 after serving as chief commercial officer for four years and a member of the executive...
The Lodge at Sonoma Appoints New Director of Sales & Marketing and Director of Food & Beverage
The Lodge at Sonoma, an Autograph Collection Resort | January 26, 2024
SONOMA, CALIF. (January 26, 2024) – The Lodge at Sonoma, an Autograph Collection Resort, a quintessential luxury resort located in the heart of Northern California’s wine country, is pleased to welcome Nicole Whitaker as Director of Sales & Marketing, and Jeff Libunao as Director of Food & Beverage. Both offering over 20 years of experience in the hospitality industry, Whitaker and Libunao bring a wealth of knowledge to their new roles at The Lodge at Sonoma. “We are thrilled to have Nicole join us and to welcome Jeff back to The Lodge at Sonoma,” said General Manager Fungai Muzunze. “We look forward to entering 2024 with...
Union Market Hotel, Washington, DC Relaunches Under the Management of TPG Hotels & Resorts
Union Market Hotel | January 26, 2024
The boutique hotel reintroduces itself with a new name and rooftop restaurant, offering modern comforts while embracing its roots in the capital city (WASHINGTON, D.C. – January 26, 2024) – Union Market Hotel, Washington, DC, located in one of the capital city’s most vibrant neighborhoods, traces its roots all the way back to the 1930s, when it housed the historic Bolgiano Seed Company. What was once a thriving seed factory has been completely transformed into an extraordinary 106-room boutique hotel, situated in the heart of Union Market District's bustling culinary and cultural community. The property is ushering in a new era as it...
UNWTO Becomes “UN Tourism” to Mark A New Era for Global Sector
January 25, 2024
The World Tourism Organization (UNWTO) enters a new era today with a new name and brand: UN Tourism. With this new brand, the Organization reaffirms its status as the United Nations specialized agency for tourism and the global leader of tourism for development, driving social and economic change to ensure that “people and planet” are always center stage. To achieve this goal, UN Tourism engaged the services of Interbrand, the leading global branding agency. Interbrand successfully translated the Organization’s renewed vision for tourism into a new visual identity and brand narrative. This involved renaming the Organization, trans...
AI-Augmented Decision Intelligence: The Next Paradigm Shift in Hospitality Revenue Management
Andrew Rubinacci | January 25, 2024
By Andrew Rubinacci Artificial intelligence is everywhere. It’s making inroads into practically every field of human activity. It’s integrated into search engines, word processors, and various apps likely installed on your smartphone in your pocket. And there’s a reason for the tech’s proliferation: it is incredibly adept at analyzing data much faster and at a much larger scale. In the hospitality realm, most people consider revenue management to be something that only humans can do effectively. Now, with the advent of AI, that’s no longer the case. As technology continues to advance, there is a growing trend toward enhancin...
MacArthur Place Hotel & Spa Appoints Robyn Montes as New F&B Director
MacArthur Place Hotel & Spa | January 25, 2024
SONOMA, CALIF. (January 25, 2024) – MacArthur Place Hotel & Spa, a 69-room luxury boutique hotel recently acquired by Foley Entertainment Group (FEG), proudly announces the appointment of Robyn Montes as the new Food & Beverage Director. In her role, Montes will help support the daily culinary operations for the property’s three culinary concepts — Layla, the dining centerpiece of the hotel, The Bar at MacArthur and The Porch, a marketplace featuring local purveyors — weddings and social events, poolside dining, and the hotel’s in-room dining program. With a rich background in the culinary arts and a commitment to impecca...
HFTP Announces Program, Entrepreneur 20X Participants for Digital Horizons 360 Inaugural symposium to discuss issues of AI, self-sovereign identity an
HFTP | January 25, 2024
Inaugural symposium to discuss issues of AI, self-sovereign identity and the future of HFTP Europe Hospitality Financial and Technology Professionals (HFTP®) has announced the planned roundtable discussion topics set to be considered at its inaugural Digital Horizons 360 (DH360) Symposium next month in Palma de Mallorca, Spain. An invitation-only, non-sales event, DH360 will bring together dozens of hospitality leaders for roundtable discussions on the technologies set to have the biggest industry impact in Europe. This year’s topics include risk mitigation for AI in guest services, local- and globalized data protection challenges i...
Palm Beach Marriott Singer Island Appoints Rudy Sharp as New General Manager
Palm Beach Marriott Singer Island Beach Resort & Spa | January 25, 2024
Singer Island, Fla. (January 25, 2024) ─ Palm Beach Marriott Singer Island Beach Resort & Spa is excited to announce the appointment of luxury hospitality veteran, Rudy Sharp, as its new general manager. Sharp will oversee daily operations of the freshly renovated oceanfront resort. The property is currently undergoing a multimillion-dollar restoration that will modernize and elevate the meeting spaces, restaurant, lobby, marketplace, bar, and lounge, with an elegant coastal chic design. The renovations are scheduled to be complete in summer 2024. A native of Seattle, Sharp is a seasoned professional with more than 20 years of exp...
King Kamehameha Kona Beach Resort Appoints Revell Newton as New Director of Sales and Marketing
King Kamehameha Kona Beach Resort | January 25, 2024
KAILUA-KONA, Hawai’i (January 25, 2024) — King Kamehameha Kona Beach Resort is pleased to announce the appointment of Revell Newton as the new director of sales and marketing of the 455-room property, set on 13 idyllic beachfront acres on the Island of Hawaiʻi. With a remarkable 25-year career in Hawaii's hospitality industry, Newton brings a wealth of experience and local expertise to his new role. “We are pleased to welcome Revell to our leadership team at King Kamehameha Kona Beach Resort, where his energy and knowledge have already been strongly felt among guests, team members and the community,” said General Manager Edward Bra...
Canada’s Record-High Hotel ADR Outpaced Inflation in 2023
CoStar Group | January 25, 2024
WASHINGTON – 25 January 2024 – Canada’s hotel average daily rate (ADR) and revenue per available room (RevPAR) were the highest for any year on record, according to CoStar’s 2023 data. CoStar is a leading provider of online real estate marketplaces, information and analytics in the property markets. 2023 (percentage change from 2022): Occupancy: 65.7% (+7.7%) Average daily rate (ADR): CAD200.08 (+9.7%) Revenue per available room (RevPAR): CAD131.48 (+18.3%) “Canada hotel room rate growth outpaced inflation in 2023, further cementing the hotel sector’s reputation as a strong hedge against the metric,” said La...
U.S. Hotel Results for Week Ending 20 January
CoStar Group | January 25, 2024
WASHINGTON – 25 January 2024 – U.S. hotel performance decreased from the previous week, while year-over-year comparisons remained mixed, according to CoStar’s latest data through 20 January. CoStar is a leading provider of online real estate marketplaces, information and analytics in the property markets. 4-20 January 2024 (percentage change from comparable week in 2023): Occupancy: 52.2% (-3.8%) Average daily rate (ADR): US$142.27 (+1.6%) Revenue per available room (RevPAR): US$74.31 (-2.2%) Among the Top 25 Markets, Seattle saw the largest year-over-year occupancy increase (+9.6% to 54.1%). Atlanta...
“We Deliver Amazing Customer Service”: The Difference Between Perception and Reality
Shep Hyken | January 25, 2024
By Shep Hyken This is an important topic that every CEO, business owner, leader, manager, and supervisor must understand. When it comes to customer service and customer experience (CX), there is a difference between perception and reality. First, how we think our customers perceive our customer service and CX is often not the reality. It’s just our perception. Reality isn’t what we think or believe. It’s what our customers say. Often, there is a big difference between our perception and the reality of our customers’ experiences. Some may be saying, “Shep, you’ve covered this before.” Yes, however, it is worth cove...
Lodging Dynamics Adds Utah’s Homestead Resort to Its Management Portfolio
Lodging Dynamics | January 25, 2024
PROVO, Utah, Jan. 25, 2024 -- Lodging Dynamics Hospitality Group (Lodging Dynamics), a leading hotel management company, has been appointed to manage the Homestead Resort (Homestead) in Midway, Utah. With this addition, Lodging Dynamics extends its management services to full-service resorts while expanding its Utah presence in the Utah hotel lifestyle and destination markets. "We are thrilled to add the Homestead Resort to our management portfolio. The property is already locally iconic and historically significant. We look forward to working with ownership to transform the property into a world-class resort," stated Jamie Caraher,...
Hotel Industry Outlook 2024: Moving Steadily Forward
Anne R. Lloyd-Jones | January 25, 2024
By Anne R. Lloyd-Jones, McKenna Luke The U.S. lodging industry ended 2023 at 63.0% occupancy, a slight increase over 2022’s 62.7%. Strong growth in the first quarter was offset by modest declines in the latter three quarters, as outbound international travel increased and inbound international travel remained muted, particularly from APAC sources. The group segment continued to post strong year-over-year gains; business travel also improved, albeit at a more modest pace. Overall, ADR increased by 4.3% in 2023, supported by strong growth in the first quarter of the year. ADR growth faltered in the summer months, attributable to lower leis...
The Heart of Europe and IHG Hotels & Resorts Partner to Operate Côte d’Azur Monaco Hotel Under the voco Brand
IHG | January 25, 2024
Dubai, United Arab Emirates, 25th January 2024: The Heart of Europe, Kleindienst Group’s flagship project, partnered with IHG Hotels & Resorts, one of the world’s leading hotel companies, to operate the ‘Côte d’Azur Monaco Hotel’ at The Heart of Europe in Dubai under the globally acclaimed voco brand, as ‘voco Monaco Dubai.’ This appointment complements The Heart of Europe’s ethos, which aligns with The World Island’s vision to bring the world together, showcasing the best from across the globe in design, development, innovation and energy efficiency. Starting in Q1 2024, the French Riviera-inspired 198-room hotel...
IHG Hotels & Resorts Signs LOI to Bring Its New Midscale Conversion Brand Garner to Japan in 2024
IHG | January 25, 2024
IHG launched Garner in August 2023 and expects this new brand to reach an estate of over 500 hotels over the next 10 years and 1,000 hotels over the next 20 years. This is the first time an LOI for the Garner brand has been signed outside of North America Three hotels in Osaka would refurbish and open under the Garner brand in 2024 The agreement continues IHG’s record growth momentum in Japan Tokyo, Japan – 25 January 2024: IHG Hotels & Resorts (IHG) plans to launch the Garner™ brand in Japan this year, marking the first deal outside of North America for its new midscale conversion brand. It follows the signing ...
IHG Continues Expansion of Vignette Collection With Sixth Signing in Thailand
IHG | January 25, 2024
Bangkok, Thailand – 25 January 2024 – IHG Hotels & Resorts, one of the world’s leading hotel companies, is proud to announce the signing of its sixth Vignette Collection property in Thailand. The beachfront resort along Nai Yang Beach joins IHG Hotels & Resorts’ growing Luxury and Lifestyle portfolio – now the second largest in the world – as its first collection brand strides towards its ambition to reach 100 properties in 10 years. Opening in 2028, Phuket Nai Yang Beach, Vignette Collection will be the third Vignette Collection property with partner Dinso Resort Co. Ltd, joining the recently-opened Dinso Resort &a...
Marriott International and Delonix Group Announce Strategic Cooperation Agreement in Mainland China
Delonix Group | January 25, 2024
Collaboration includes opportunity to affiliate over 100 full service Delonix hotels with Marriott’s Tribute Portfolio Marriott International and Delonix Group, one of the leading China-based hospitality companies, today announced a long-term cooperation agreement under which the two companies will work together to grow Marriott’s Tribute Portfolio brand in mainland China. The Delonix portfolio currently includes ten hotel brands with over 1,400 hotels open or in the development pipeline. The parties anticipate that at least 100 properties could become part of the Tribute Portfolio over the coming years. Through this collaboration, Ma...
Global Revenue Forum Announces Sommet Education as a Multi-City Sponsor for a Day of Unique Educational, Networking, and Commercial Opportunities at G
Sommet Education | January 25, 2024
London - January 25, 2024: The Global Revenue Forum is pleased to announce a partnership with Sommet Education to provide enhanced learning programs and educational opportunities at its upcoming events in London, Milan, Stockholm and Lisbon. Themed “Roadmap to Resilience,” The 30 January Global Revenue Forum will enable attendees to learn new strategies and solutions to help them adjust to today’s evolving market conditions and adapt to the future of hospitality before it arrives. As part of the partnership, Sommet Education will be onsite to meet with hospitality professionals to help build personal roadmaps for 2024, particularl...
NEWH Brings Biennial Leadership Conference to Nashville in 2024
NEWH | January 25, 2024
The three-day event gathers hospitality professionals from across the globe to learn and network Shawano, WI — January 24, 2024 — The Network of Executive Women in Hospitality (NEWH)’s biennial Leadership Conference will take place in Nashville, Tennessee from February 15 - 17, 2024. Hosted at the Renaissance Nashville Hotel, the event draws leaders in the hospitality industry from all over the world. Over the three-day conference, attendees will discuss strategy, share insights on emerging trends, and get to know their peers in a lively, encouraging environment. Embodying NEWH’s mission to support the advancement of professio...
Jonas Hospitality Appoints Davis Howatt-Lambert as Director of Marketing, Property Systems
Jonas Hospitality | January 25, 2024
Jonas Hospitality is excited to announce the recent promotion of Davis Howatt-Lambert to Director of Marketing, Property Systems. Davis will oversee the marketing efforts of Jonas Chorum, Springer-Miller Systems, SpaSoft, as well as Leonardo Worldwide. To this role, he brings his experience as a valued Marketing leader within the Jonas Hospitality organization for the last seven years. Davis will be leading the brand identity and marketing strategy of the Property Systems group. This recently created group brings together a suite of hotel technology, including management, distribution, and marketing software, into one strategic organiza...
