Analysis-Companies Boost Social and Climate Reporting Amid ESG Backlash
November 4th, 2024
AHLA Foundation Launches New Scholarship Application Portal for Hospitality Students Nationwide
The AHLA Foundation | January 8, 2024
The new platform will allow increased access to scholarship opportunities, supporting the future of hospitality and diversifying the talent pipeline. WASHINGTON (January 8, 2023) – AHLA Foundation, the charitable arm of the American Hotel and Lodging Association, launched a new platform to streamline its scholarship application process. The platform not only improves the user experience, but includes a built-in eligibility assessment that allows students to access every Foundation-hosted opportunity for which they qualify. The Foundation has long supported rising hospitality talent through the generous support of individual donors and c...
Complimentary Registration Now Open For Doug Kennedy’s Next Training Webcast: Contemporary Approaches for Upselling at Check-In
Doug Kennedy | January 8, 2024
Sponsored By Travel Outlook, Better Talent, and Track Hospitality Software Register your team and participate live, or view the recording, of Doug Kennedy’s next 40-minute training webcast scheduled for Monday, January 22, from Noon – 12:40pm EDT. REGISTER HERE “Lately, too many hotels seem to be relying on pre-arrival drip campaigns to upsell guests to higher-priced accommodations. The problem is that guests’ inboxes are flooded with similar offers from airlines, rental cars, and other hotels on their itinerary, so most just ignore them,” said Kennedy, “And that’s assuming they don’t get marked as spam.” Kennedy bel...
AI + Hotels = An Ideal Guest Experience
SHIFT DIGITAL | January 8, 2024
AI is changing how hotels operate and, consequently, transforming the customer experience into one that’s customized, elevated, and, frankly, top-notch. Artificial intelligence (AI) is rapidly transforming industries across the board, and the hospitality industry is no exception. From streamlining operations and reducing costs to improving customer experiences, AI is solving workforce and technology challenges for the hospitality industry while meeting ever evolving (and high!) customer expectations. Part one of Shift’s three-part blog series examines how the hospitality industry uses AI to enhance the customer experience. By seaml...
Amadeus’ Media Solution for DMOs Now Available in the Americas
Amadeus | January 8, 2024
Amadeus’ own digital advertising platform & services, unique to the travel industry, have launched in the Americas, building on proven success in the EMEA region. January 8, 2024 – As Amadeus for Destinations continues its expansion in the Americas, Amadeus’ Media Solutions, which provides Destination Management Organizations (DMOs) and Convention & Visitor Bureaus (CVBs) with a holistic view of their digital advertising campaigns, has also expanded this year into the region. After having successfully operated in the Europe/Middle East/Africa (EMEA) region for over 2 years, Amadeus is now delivering the same level of service to...
IDeaS Enhances Client Experience Through Tailored Learning Pathways and Expanded Training Opportunities
IDeaS | January 8, 2024
World’s leading provider of revenue management solutions continues to evolve its “Client-First Framework” to meet tomorrow’s opportunities MINNEAPOLIS—Jan. 8, 2024— IDeaS, a SAS company, the world’s leading provider of hospitality revenue management software and services, redoubles its commitment to providing a top-tier client experience with new enhancements to the IDeaS learning journey. This effort includes the implementation of live chat support, monthly live learning events, quarterly panels, and on-demand tailored virtual training sessions. The needs of hotels are changing, and as IDeaS technology adapts, the company...
The Hospitality Industry’s Key Historical Metrics
CoStar Group | January 4, 2024
Performance benchmarking is paramount in the hospitality industry, and whether measuring success against yourself, the competition or a specific segment of the market, the process involves foundational historical metrics. This article is part of a series on hotel benchmarking data sets. Reach the other editions here: The role of profitability data in a comprehensive hotel benchmarking experience | Using business on the books in a complete benchmarking approach Who uses hotel historical data? How does it support strategies? Benchmarking is the foundation of any decision making. If you don’t know where you have been, you don’t kno...
Top Customer Service and CX Predictions and Trends for 2024
Shep Hyken | January 4, 2024
By Shep Hyken Happy New Year! What’s 2024 going to be like? I recently wrote two articles in my weekly Forbes column with my top predictions and trends for customer service and customer experience. I’ve taken five of my favorites from the list to share here in The Shepard Letter. Here are my top predictions for 2024. You can simply read these predictions or take action on them. (I hope you choose to take action!) So, here are my top predictions for 2024. 1. Smarter Customers This is the same prediction I’ve started with for several years. Our customers are smarter than they were last year (again). They no longer compare ...
Wake-Up Call: How Staffing Shortages Spell Opportunity for Hoteliers
Joe Vargas | January 4, 2024
By Joe Vargas During the pandemic, around 70% of all hospitality workers in the United States were laid off. While travel volumes have largely returned to their 2019 levels, much of the industry’s labor force has opted not to return, choosing other opportunities and career paths instead. The severity of this issue has been highlighted in several reports. The Bureau of Labor Statistics found that in 2022, accommodation and food services had the highest churn, quit, and job opening rates of any other industry in the US. In an eye-opening survey by Deloitte, over half of hotels say that they have between 25% to 75% of the workforce the...
Jonas Hospitality Selects Jeff Kessinger to Lead Sales
Jonas Hospitality | January 4, 2024
Jonas Hospitality is thrilled to announce Jeff Kessinger as the new Vice President of Sales on the Property Systems team. Jeff will provide leadership and vision to Jonas Hospitality sales teams, further unifying the family of brands. Jeff has been a part of the hospitality industry for more than twenty-five years when he joined Marriot International as a Management Trainee and Operations Manager for hotels. From there, Jeff segued into systems solutions, primarily focusing on the hospitality sector. Jeff spent time as a Sales Executive for MSI Solutions then Senior Account Executive for MICROS / Oracle before joining the Springer-Miller S...
Aligned Hospitality Management Adds La Quinta Inn & Suites by Wyndham NW Tucson Marana to Portfolio
Aligned Hospitality Management | January 4, 2024
PHOENIX, AZ — January 4, 2023 — Aligned Hospitality Management is continuing to expand its presence in Southern Arizona with the addition of La Quinta Inn & Suites by Wyndham NW Tucson Marana in Tucson, AZ, elevating its total portfolio to 21 properties. This strategic acquisition underscores the company's sustained momentum in the region. The La Quinta Inn & Suites by Wyndham NW Tucson Marana, owned by Yogi Investment Corporation, has 65 keys and a wide range of amenities, including BBQ grills, a business center, daily housekeeping, a fitness center, complimentary breakfast, and more. The property is uniquely sit...
Vancouver’s Rosewood Hotel Georgia Undergoing Comprehensive Renovation
Rosewood Hotel Group | January 4, 2024
Vancouver’s legendary city retreat to unveil reimagined accommodations and revived culinary and beverage spaces in 2024 Rosewood Hotel Georgia, downtown Vancouver’s iconic and most luxurious retreat, has announced that the property closed on January 1, 2024 to undergo an extensive renovation and will re-open early April 2024. The refurbishment of the adored gathering spot will encompass signature spaces throughout the hotel including the lobby and 1927 Lobby Lounge, its accommodations and the beloved Reflections Terrace. The new design will seamlessly connect contemporary elements with classic luxury features, showcasing materials rangin...
Best Western Ottumwa Inn & Suites Now Open in Iowa
BWH Hotels | January 4, 2024
Ottumwa, Iowa (January 4, 2024) – Best Western® Hotels & Resorts announces the opening of the Best Western Ottumwa Inn & Suites, located at 2813 N Court Street in Ottumwa, Iowa. The hotel is owned by Anil Chaudhari and features 41 guest rooms and 20 suites. Offering a modern design, the property recently underwent a refresh with renovated guestrooms featuring a bright color palette, remodeled bathrooms and brand-new artwork. Guestrooms also come equipped with new sofas, flatscreen televisions, mini fridges and microwaves. When visiting the Best Western Ottumwa Inn & Suites, guests can access a number of amenities including...
Great Wolf Resorts Names Dr. Romie Mushtaq as Chief Wellness Officer
Great Wolf Resorts, Inc. | January 4, 2024
CHICAGO – (Jan. 4, 2024) – Great Wolf Resorts, Inc. appointed triple-board certified physician and noted neurologist, Dr. Romie Mushtaq, as the company’s first Chief Wellness Officer. Mushtaq, who is widely recognized by the name Dr. Romie, will help establish a wellness-focused foundation for Great Wolf that includes training materials, educational tools and specific programs to assist the company’s 10,000 Pack Members achieve their wellness pursuits and a better sense of mindfulness. Dr. Romie will utilize a data-driven approach to understand the needs of the company’s Pack Members both at the resort and corporate level...
Centara Hotels & Resorts Names Pasin Nopsuwan General Manager of COSI Vientiane Nam Phu
CENTARA | January 4, 2024
COSI Vientiane's February 2024 launch promises unmatched hospitality and freedom for today's modern traveller Bangkok, Thailand – 4 January 2024 – Centara Hotels & Resorts, Thailand’s leading hotel operator, proudly announces the appointment of Pasin Nopsuwan as the General Manager of COSI Vientiane Nam Phu,marking a significant milestone as the brand's fourth hotel and inaugural overseas venture, slated to open its doors in February 2024. A graduate from Swiss Hotel Management School, Pasin’s illustrious career is underscored by a visionary approach to hospitality management and a flair for leadership that make him an...
Dusit Hotels & Resorts Expands in Thailand With Opening of Dusit Princess Phatthalung
Dusit International | January 4, 2024
City resort seamlessly links business and leisure travellers with the natural, cultural, and culinary wonders of Phatthalung in the utmost of comfort and convenience. Bangkok, Thailand 4 January 2024 – Dusit Hotels and Resorts, the hotel arm of Dusit International, one of Thailand’s leading hotel and property development companies, has continued its domestic expansion with the soft opening of Dusit Princess Phatthalung – the 15th Dusit-branded property in the kingdom, and its first in the far south of the country. Comprising 132 spacious and elegantly furnished guestrooms and suites spanning up to 79 sq m, the ‘resort-in-the-ci...
Now Accepting Nominations for the 2024 Young Leader Award at IHIF
ISHC | January 4, 2024
Berlin, Germany — 4 January 2024— The International Society of Hospitality Consultants (ISHC) is now accepting nominations for the Young Leader Award to be presented at the International Hospitality Investment Forum (IHIF) in Berlin, German 15-17 April 2024. The Young Leader Award was established by ISHC and IHIF in 2009 to recognize and celebrate the excellence of young emerging leaders in the hospitality industry. Candidates must meet the following criteria: 30 years of age or younger, born on or after 16 April 1993; Currently works for or directly within the hospitality sector; Is recognized by peers and industry me...
Pacific Hospitality Group Expands Relationship With Silverware POS at Its Luxury Lifestyle Hotels
Silverware | January 4, 2024
Flexible solution is curating the guest experience and serving customers wherever they are on premises with Silverware’s GuestX ordering and payments platform Markham, Ontario, January 4, 2024—Award-winning Pacific Hospitality Group has deployed Silverware’s native purpose-built digital GuestX Ordering & Payments solution at their lifestyle properties. This exclusive group includes The Meritage Resort and Spa in Napa, Calif. (Olive & Hay Restaurant – awarded the Napa Valley Wine Award by The Napa Valley Vintners in recognition of the restaurants expansive collection of renowned locally sourced wines); the Grand Reserve at The...
Linchris Acquires Provincetown Inn in Massachusetts
Linchris Hotel Corporation | January 3, 2024
PLYMOUTH, MA – January 3, 2023 – Linchris announces the acquisition of the Provincetown Inn in Provincetown, MA. The 102-room hotel sits on just over 6 acres of land, overlooking the Provincetown Harbor. The property has its own private beach and is only a short walk away from the many cultural attractions downtown Provincetown has to offer including restaurants, local shops and galleries, and annual events that draw visitors all year round. Built in the 1930s, this historic property maintains its historic past, while including all the modern amenities required by today’s traveler. "We are incredibly happy about the purchase of th...
Hospitality in 2023: A Look Into the Last Year
Manoj K Mohanty | January 3, 2024
By Manoj K Mohanty The last year marked several changes in the realm of hospitality. As the industry overcame several economic and cultural challenges, almost reaching its pre-pandemic levels of activities, it also witnessed new technologies, trends, strategic changes and fluxes in market behaviour. As we conclude 2023, it is essential to understand the lessons learned and the imprints left behind by these shifts. 1. New industry trends witnessed in 2023 The hospitality industry is expanding its horizons, branching into new areas. The experimentation with flying cars, underwater hospitality and the popularisation of aparthotels were at ...
Marriott Signs Agreement to Bring the Ritz-Carlton and Marriott Marquis to China National Convention Center in Beijing
Marriott International | January 3, 2024
Marriott International, Inc., recently announced that it has signed an agreement with Beijing North Star Company Limited to open the third The Ritz-Carlton and the first Marriott Marquis Hotel in Beijing. Expected to open in 2026, The Ritz-Carlton Beijing, North will provide its legendary service and elegant design to travelers in and abroad, while Beijing Marriott Marquis Hotel will deliver a perfect blend of heartfelt service and modern style at China National Convention Center Phase II, a large complex with hotels, retails, offices, leisure facilities, and spacious venues for high-level conferences, exhibitions, and events. "We are exci...
ONYX Hospitality Group Expands Malaysia Portfolio With Addition of Three New Properties
ONYX Hospitality Group | January 3, 2024
London, January 2024 – ONYX Hospitality Group, the prominent management company in Southeast Asia specialising in hotels & resorts, serviced apartments and luxury residences, proudly manages four distinctive properties in Malaysia. These include the well-established Amari Johor Bahru, the lively OZO Georgetown Penang, and the recently inaugurated gems, Amari SPICE Penang and Amari Kuala Lumpur. With a variety of facilities and locations throughout the diverse and hospitable country of Malaysia, ONYX Hospitality Group is well-prepared to cater to the needs of all travellers, whether guests are checking-in for business, MICE, leisu...
SureStay Plus by Best Western Montrose Debuts in Colorado
BWH | January 3, 2024
Montrose, Colorado (January 3, 2024) The SureStay Plus by Best Western Montrose has opened its doors in Montrose, Colorado, and invites travelers to experience one of the newest hotel brands in the industry — SureStay® Hotels, comprised of four distinctive brands offering traditional and longer stay travelers’ comfort and value while away from home. The SureStay Plus by Best Western Montrose provides guests with an experience they can count on, and the amenities today’s travelers have come to expect. SureStay’s service promise reflects the brand and the hotel’s commitment to providing quality service and value to its gu...
Nominations Open for the 2024 Rising Star Award Caribbean to Be Presented at CHRIS
ISHC | January 3, 2024
Miami — January 3, 2024— The International Society of Hospitality Consultants (ISHC) and The BHN Group have opened nominations for the prestigious Rising Star Award Caribbean to be presented at the Caribbean Hotel & Resort Investment Summit (CHRIS). This is the 14th year ISHC and CHRIS have collaborated to recognize emerging, talented leadership in the Caribbean region. Candidates must meet the following criteria and will be evaluated on three key categories – Achievement, Impact, and Recommendation: 35 years of age or younger, born on or after April 23, 1989; Is currently, and has been, working in a hospitality-related f...
The Westin Hilton Head Island Resort & Spa Appoints Jorge Petterson as Executive Chef
The Westin Hilton Head Island Resort & Spa | January 3, 2024
(January 2, 2024 - Hilton Head Island, South Carolina) - The Westin Hilton Head Island Resort & Spa has appointed Jorge Petterson as Executive Chef, overseeing the resort’s culinary program across its five on-site restaurants, including Splash, The Carolina Room, View 32, Ingredients, and Oceans. Bringing over two decades of experience to his role, Petterson has led kitchens at hotels and resorts throughout North America and the Caribbean. Hailing from Lima, Peru, Chef Petterson is proud to bring the flavors from his home country to South Carolina, allowing guests to experience what he considers to be “the best gastronomy in the e...
