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November 4th, 2024
Holladay Properties Launches Development for Tempo by Hilton Hotel at Farm Brew LIVE! Campus in Manassas, Virginia
Holladay Properties | December 22, 2023
MANASSAS, Va., Dec. 22, 2023 -- Holladay Properties, a leading commercial real estate development company, has officially announced an exciting new hotel project - the Tempo by Hilton - coming to the popular Farm Brew LIVE! Campus in Manassas, VA. In a strategic joint partnership with Villagio Hospitality Group, Holladay will develop this innovative hotel concept from Hilton that is poised to redefine the hospitality experience. Scheduled to open in mid 2025, the Tempo by Hilton will feature an open lobby design, multi-functional spaces for relaxation, work and dining, as well as premium food and beverage outlets. "We are thrilled to ...
Hotel Okura Suzhou to Open in 2027 in China’s Jiangsu Province
Hotel Okura Co., Ltd. | December 22, 2023
New hotel to open in Suzhou, the economic driver of China's Jiangsu Province TOKYO--Hotel Okura Co., Ltd. is pleased to announce that it has signed an agreement to operate and manage Hotel Okura Suzhou in Suzhou, China from 2027. The agreement with Suzhou Ronghe Real Estate Co., Ltd., which is owned by Suzhou Harmony Development Group Co., Ltd., Marimo Holdings, Inc. and Sumitomo Corporation, was signed on December 20. Suzhou, located in southeastern Jiangsu Province, has developed as an economic center due to its geographical proximity to Shanghai. Blessed with a picturesque "old-town" center, Suzhou (the "Venice of the East") is ...
Foley Entertainment Group Expands Luxury Hotel Portfolio with the Acquisition of Macarthur Place Hotel & Spa
Foley Entertainment Group | December 22, 2023
Foley Entertainment Group Assumes Full Ownership and Operation of Iconic Sonoma Hotel SONOMA, CALIF. (December 22, 2023) – Foley Entertainment Group (FEG), established by businessman and Sonoma Valley vintner, Bill Foley, has acquired Sonoma’s iconic MacArthur Place Hotel & Spa from Lat33 Capital. FEG will be taking over the day-to-day management of MacArthur Place, seamlessly integrating its renowned Foley Five Star Service into the property's strategic operations. The upscale 69-room boutique hotel, located in the heart of California Wine Country, has just completed its multi-year transformation, recently unveiling its final st...
A Lofty Goal: Earth’s Most Customer-Centric Company
Shep Hyken | December 22, 2023
By Shep Hyken If I asked 10 people who they thought could be planet Earth’s most customer-centric company, I bet a majority would have the same answer. I’ll share that company’s name at the end of this article. For now, you can guess. Cindy, from my office, had a customer service issue. Here are the steps she took to resolve the problem: She went to the company’s website and clicked on customer support. She answered a few questions, and once the technology identified her problem, a chatbot popped up. After interacting with the chatbot briefly, the bot wrote, “Let me transfer you to an agent,” moving fr...
U.S. Hotel Results for Week Ending 16 December
CoStar Group | December 22, 2023
WASHINGTON – 22 December 2023 –U.S. hotel performance was expectedly lower from the previous week, but year-over-year comparisons were positive, according to CoStar’s latest data through 16 December. CoStar is a leading provider of online real estate marketplaces, information and analytics in the property markets. 10-16 December 2023 (percentage change from comparable week in 2022): Occupancy: 54.7% (+1.1%) Average daily rate (ADR): US$142.62 (+4.7%) Revenue per available room (RevPAR): US$77.99 (+5.8%) Among the Top 25 Markets, San Francisco saw the largest year-over-year increases in each of the three key perfo...
Radisson Hotel Group Opens First Radisson Individuals in Saudi Arabia
Radisson Hotel Group | December 21, 2023
Radisson Hotel Group is proud to announce the opening of Vivid Jeddah Hotel, a member of Radisson Individuals, in the vibrant city of Jeddah, Saudi Arabia. This marks the opening of the first Radisson Individuals hotel in Saudi Arabia, further solidifying the Group's growing footprint in the region, with a portfolio of 43 hotels in operation and development in the country, and five hotels in the city of Jeddah. Jeddah is known for its beautiful Red Sea coastline, Al-Balad, the historic UNESCO heritage site with gorgeous coral architecture, narrow alleys, and bustling souks, the world’s tallest fountain, the King Fahd's Fountain, Tahlia...
Radisson Collection Brand to Strengthen Portfolio of Luxury Lifestyle Hotels and Resorts in 2024
Radisson Hotel Group | December 21, 2023
Radisson Hotel Group has seen rapid growth of the Radisson Collection brand since its launch in 2018 as a luxury lifestyle brand of individual hotels with distinct character. By the end of 2023, the Radisson Collection brand portfolio will encompass 35 hotels in operation and 24 under development globally, offering over 7000 guest rooms and suites. The Radisson Collection brand has developed as a hallmark of iconic hotels in unique locations, representing both famed heritage hotels and new properties. The collection of hotels united under the Radisson Collection brand occupy sought-after locations at dynamic destinations in Europe, the A...
Allegiant Travel Company Opens Sunseeker Resort Charlotte Harbor in Southwest Florida
Allegiant | December 21, 2023
Sunseeker Resort Charlotte Harbor marks major milestone in travel company's history LAS VEGAS, Dec. 21, 2023 -- Allegiant Travel Company (NASDAQ: ALGT) continues to re-shape the domestic leisure travel space with last week's opening of Sunseeker Resort Charlotte Harbor, the airline's highly-anticipated hotel-resort located on the Gulf Coast in Southwest Florida. The resort – spanning over 22 waterfront acres with 785 premier guestrooms – marks a major milestone in Allegiant's evolution as an integrated travel company, expanding opportunities it provides to its customers while setting the standard for the future of leisure trave...
Alojica Completes Acquisition of the Royal Islander Cancun in Mexico
Alojica | December 21, 2023
MEXICO CITY, Dec. 21, 2023 -- Black Creek Mexico ("BCM") is pleased to announce that affiliates of Alojica, a BCM sponsored investment platform, have completed the acquisition of the Royal Islander Cancun. Leveraging its prime beachfront location, Alojica plans to completely transform the property over the coming years as a leading all-inclusive resort in the Mexican Caribbean. "We are thrilled to be making this investment in the largest resort market in the Caribbean and the #1 international destination for U.S. travelers in the world", said Oriol Gimenez, Managing Partner of Grupo Alojica. "This investment further underscores Alojica'...
Four Seasons and Fungseng Prosperity Holdings Limited to Open Four Seasons Hotel Shanghai
Four Seasons | December 21, 2023
Combining Shanghai's historic charm and urban flair, the new Four Seasons Hotel will offer a distinct luxury hospitality experience with modern design, dynamic culinary concepts and resort-style amenities throughout TORONTO, Dec. 21, 2023 -- Four Seasons together with Fungseng Prosperity Holdings Limited have announced plans for a new hotel in Shanghai, marking a new chapter of growth for the luxury hospitality company in one of China's most important cities. Four Seasons Hotel Shanghai will soar 44 storeys high with 160 luxuriously appointed rooms and suites, anticipated to welcome guests in 2027. Located along the iconic Hu...
The Biltmore Los Angeles Welcomes Sue Yoon as Director of Sales & Marketing
THE BILTMORE LOS ANGELES | December 21, 2023
Hospitality industry professional brings over 20 years of extensive luxury hospitality experience to the iconic grand dame of Downtown L.A. as the hotel continues to celebrate its century of grandeur LOS ANGELES, December 21, 2023 – The Biltmore Los Angeles is pleased to announce the appointment of Sue Yoon as Director of Sales & Marketing of the property. Joining the beaux-arts institution as it celebrates a new era in 2024, Yoon will be driving all aspects of sales & marketing for The Biltmore Los Angeles, encompassing direct sales, marketing, revenue, and distribution. “I’m thrilled to join The Biltmore Los Angeles at yet a...
The Chanler at Cliff Walk in Newport, Rhode Island Names Ray Minias as General Manager
The Chanler at Cliff Walk | December 21, 2023
Seasoned hospitality professional Ray Minias now at the helm of the iconic Newport mansion turned luxury boutique hotel Newport, RI (December 21, 2023) – The Chanler at Cliff Walk is pleased to announce the appointment of Ray Minias as General Manager. With over two decades of experience in executive leadership, corporate development, and the hospitality industry, Mr. Minias brings a wealth of expertise to this esteemed position. “We are thrilled to announce the appointment of Ray Minias as the general manager of The Chanler,” expressed Lani Shufelt, proprietress of The Chanler. “Ray’s achievements at Southall immediately grabbed...
Aloft Hotels by Marriott International Opens Aloft Santo Domingo Piantini in Dominican Republic
Aloft Hotels | December 21, 2023
Aloft Santo Domingo Piantini with pool on the terrace and 360-degree views in Santo Domingo, capital of the Dominican Republic SANTO DOMINGO, DOMINICAN REPUBLIC – December 21, 2023 – Aloft Hotels, part of Marriott Bonvoy's portfolio of more than 30 brands, is the brand that resonates with music fans and tech-savvy travelers. With the opening of the Aloft Hotel Santo Domingo Piantini, a new rhythm comes to the city this December. Piantini is the perfect combination of luxury, comfort and urban living in Santo Domingo. This exclusive area is located in the heart of the city and features a variety of world-class shopping, dining and enter...
IHG Hotels & Resorts Debuts Staybridge Suites in France With the Opening of Staybridge Suites Cannes Centre
IHG | December 21, 2023
PARIS, FRANCE – December 21, 2023: The picturesque city of Cannes is now home to the very first Staybridge Suites property in France. Staybridge Suites Cannes Centre, represents the introduction of the all-suites hotel to the growing IHG Hotels & Resorts portfolio in France, welcoming guests looking for a more spacious or extended stay experience. It brings a touch of modernity and contemporary style to one of the Riviera's most dynamic cities. Staybridge Suites Cannes Centre brings a new offering to the city with its elevated residential style accommodation. Located close to the famous Croisette, in a quiet street, Staybridge Suit...
Radisson Safari Hotel Hoedspruit Opens in South Africa
Radisson Hotel Group | December 21, 2023
HOEDSPRUIT, South Africa, December 21, 2023 -- Radisson Hotel Group is proud to announce the opening of Radisson Safari Hotel Hoedspruit, its first Safari hotel in Africa and 11th hotel in South Africa. Tucked between two renowned nature reserves, Kruger National Park and Blyde River Canyon, the hotel is located 2km outside of Hoedspruit in the heart of the grasslands in the Limpopo province and just 20 minutes from Eastgate Airport. Boasting majestic views of the Drakensberg mountains, the highest mountain range in Southern Africa, Radisson Safari Hotel Hoedspruit is surrounded by endless destination-immersing activities. Guests can ta...
Accor and Mardi Holding Launch Development for a New Mercure in Batumi, Georgia
ACCOR | December 21, 2023
Accor, a world leading hospitality group, announces the signing of a cooperation agreement with the Georgian development company Mardi Holding to open a new Mercure on the Black Sea coast in Batumi, Georgia. The hotel will deliver the ultimate in customer service, wellness, gastronomy and leisure, as well as additional benefits thanks to the global loyalty program ALL - Accor Live Limitless. “We are delighted to announce our new signing in Georgia and the future premiere of Mercure brand in Batumi recognized as Europe's leading all-season destination 2023 at the tourism “Oscar”, World Travel Awards, for the third time. We are confide...
ONYX Hospitality Group Unveils Expansion for ‘Shama’ Brand Across Thailand, Malaysia, China, and Hong Kong
ONYX Hospitality Group | December 21, 2023
London, December 2023 – ONYX Hospitality Group, the prominent management company in Southeast Asia, is expanding its renowned serviced apartment brand, Shama, with five new properties across Asia. The company recognises the increasing demand for serviced apartments, particularly in the post-pandemic era, and is confident that these new additions will meet the needs of business, leisure, and the growing segment of ‘Bleisure’ travellers. The Shama brand is renowned for its commitment to providing contemporary, stylish, and spacious serviced apartments. Acknowledging and responding to the popularity of serviced apartments for both long ...
Oetker Collection Launches Restoration with Plans to Open The Vineta Hotel, Palm Beach in Autumn 2024
Oetker Collection | December 21, 2023
Palm Beach, California - December 21, 2023 -Uniting once again with owner-partners, Reuben Brothers – following the success of the opening of Hotel La Palma in Capri this summer – Oetker Collection is taking its famed European hospitality to the U.S. for the first time, to open The Vineta Hotel in Palm Beach next autumn. Steeped in the elegance of bygone times, The Vineta Hotel stands as testament to history and opulence, where the walls whisper of glamorous tête-à-têtes past. This glittering new hotel takes root in the heart of Palm Beach just two blocks off Worth Avenue – a landmark destination renowned for its designer bouti...
Travel Industry Applauds Biden Admin Action To Protect, Grow International Travel to U.S.
U.S. Travel Association | December 21, 2023
Visa waiver authority extension to save 2.2 million visitors, $5.9 billion in 2024 WASHINGTON (December 21, 2023)—U.S. Travel Association President and CEO Geoff Freeman issued the following statement on the U.S. Departments of State and Homeland Security extending the visa interview waiver authority for low-risk applicants, which was set to expire on December 31. The visa interview waiver authority gives consular officers the discretion to waive in-person interviews for certain low-risk nonimmigrant visa applications. Eligible applicants have previously visited the U.S. and are still subject to the same strenuous background checks and ...
Canada Hotel Performance Followed Seasonal Trends in November
CoStar Group | December 21, 2023
WASHINGTON – 21 December 2023 – As expected, Canada’s hotel performance fell month over month, but continued a stretch of year-over-year growth, according to CoStar’s November 2023 data. CoStar is a leading provider of online real estate marketplaces, information and analytics in the property markets. November 2023 (percentage change from November 2022): Occupancy: 62.1% (+0.5%) Average daily rate (ADR): CAD179.18 (+5.8%) Revenue per available room (RevPAR): CAD111.19 (+6.4%) “Canada hotel performance returned to single-digit growth in November,” said Laura Baxter, CoStar Group’s director of hospitality ana...
Black Rock Oceanfront Resort Selects Agilysys Hospitality Technology To Expertly Deliver Luxury Experiences, Elevate Guest Returns and Manage Residenc
Black Rock Oceanfront Resort | December 21, 2023
State-of-the-art software solutions cater to guests craving tranquil getaways in a setting committed to sustainability ALPHARETTA, GA. — DEC. 21, 2023 — The ocean is a remedy for many travelers to relieve tension, stress and anxiety. The tranquility of the Pacific Ocean and its idyllic setting is one of the main reasons thousands of people stay at and return to British Columbia’s Black Rock Oceanfront Resort each year. In a world where the term “luxury” is overused, Black Rock Oceanfront Resort sought to elevate its brand by providing staff with the information and freedom to identify hospitality moments and act on them using ad...
Technostress and the Guest Experience, Part 2
Fran Worrall | December 21, 2023
By Fran Worrall Last week, in part 1 of this two-part series, Hotel Online talked with Samuel Lee, Ph.D., professor at the University of Nevada, Las Vegas (UNLV), about technostress and the guest experience. Lee, a faculty member at UNLV’s William F. Harrah College of Hospitality, led a research team that co-authored a groundbreaking study entitled Technostress and Hotel Guests: A Mere Hurdle or a Major Friction Point?, which examines the anxiety hospitality consumers experience as a consequence of technology use. The study is among the first to explore the concept of technostress in consumer behavior, namely hotel guests, as opposed to ...
Leading Hospitality and Travel Technology Innovator APS® Celebrates Record Year of Growth in 2023
Above Property Services | December 21, 2023
APS doubles client base as demand continues to grow for its transformative future-ready solutions that drive efficiency, productivity, revenue, and cost savings NAPLES, FL – 2023 marked a record-setting year for Above Property Services (APS®), and predicts 2024 will be a game changer for the company and its customers. APS has experienced unprecedented success, solidifying its position as a dominant hotel and travel technology solutions provider. The company has experienced a landmark year of milestones, including new clients, technology integrations, increased transaction volumes, product enhancements, and expanded partnerships. With a...
Modus by PM Hotel Group to Manage Waymore’s Guest House & Casual Club in East Nashville
PM Hotel Group | December 20, 2023
Chevy Chase, Maryland (December 20, 2023) — Leading hotel management company PM Hotel Group has been selected to assume management of Waymore’s Guest House & Casual Club in Nashville, a 93-room neighborhood-centric lifestyle hotel with flexible room offerings, generous community spaces and a creative spirit inspired by the outlaw movement in country music. Nestled in the heart of vibrant East Nashville near some of the city’s best entertainment, dining and retail, Waymore’s Guest House is an exciting new addition to PM Hotel Group’s luxury and lifestyle division, Modus Hotels by PM Hotel Group. "We are thrilled to manage Waym...
