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Hilton Heidelberg Debuts in Germany With 244 Guestrooms
Hilton | December 15, 2023
Located in the heart of Heidelberg, the new property under Hilton’s flagship brand pays homage to the city’s rich history and culture. HEIDELBERG, Germany – Hilton (NYSE: HLT) today celebrates the opening of Hilton Heidelberg, the latest addition in Germany for its flagship brand. Following a significant investment programme, Hilton Heidelberg features 244 rooms and suites with contemporary design, aimed at providing a modern and comfortable stay. The hotel's interior pays tribute to the rich literary heritage of Heidelberg, celebrated as a UNESCO “City of Literature,” and combines new construction with the preservation of the ...
Adrien Poul Joins Four Seasons Hotel Gresham Palace Budapest as Director of Food and Beverage
Four Seasons | December 15, 2023
Four Seasons Hotel Gresham Palace Budapest announces the appointment of Adrien Poul as the Director of Food and Beverage. With more than a decade of experience in the luxury hospitality industry, Adrien brings a unique blend of culinary expertise and exceptional leadership qualities. Adrien Poul's journey in hospitality began at École Hôtelière de Paris Jean Drouant, where his passion for the industry was nurtured. His dedication to culinary excellence led him to complete a sommelier technical course, deepening his understanding of the intricate relationship between wine culture, gastronomy, history, and tradition. Over the years,...
Mark Sherwin Joins The Ritz-Carlton, Sarasota as General Manager
The Ritz-Carlton, Sarasota | December 15, 2023
Sherwin Brings More Than Three Decades Of Hospitality Expertise To The Role SARASOTA, Fla. (Dec. 2023) – The Ritz-Carlton, Sarasota, a distinguished landmark on Florida's Gulf Coast and the region’s foremost luxury resort, is pleased to announce the appointment of Mark Sherwin as the property’s General Manager. Sherwin will oversee operations for all facets of the resort, including its award-winning dining venues, exclusive beach club and golf club, and newly renovated spa, ensuring the highest standards of service and hospitality. His strategic vision and innovative approach will further elevate the hotel's reputation as a pinnacl...
Mollie’s Oxfordshire Appoints Stephanie Freeman as General Manager
Mollie’s | December 15, 2023
Mollie’s, the award-winning, design led hospitality concept designed by Soho House, is delighted to announce the appointment of Stephanie Freeman as General Manager of its Oxfordshire site. Stephanie's extensive industry experience, coupled with her remarkable track record of success, makes her the ideal candidate to lead and elevate the Mollie's experience in Oxfordshire. With over 10 years’ experience in hospitality, Freeman’s career highlights include positions at renowned establishments such as Elite Hotels, IHG and Hilton, before joining the Mollie’s Bristol team in 2021. Starting as Floor Manager, Freeman swiftly ascend...
TownePlace Suites by Marriott Celebrates 500th Property Milestone With the Debut of TownePlace Suites Richmond Colonial Heights
TownePlace Suites by Marriott | December 15, 2023
The all-suites hotel brand welcomes its 500th hotel in Virginia, the state where TownePlace Suites first debuted in 1997 Today, TownePlace Suites by Marriott, part of the Marriott Bonvoy portfolio of over 30 extraordinary brands, marks its landmark 500th hotel with the opening of TownePlace Suites Richmond Colonial Heights in Virginia, the state where the brand debuted its inaugural hotel in 1997. Now, 26 years after its debut, TownePlace Suites has become one of Marriott International’s fastest-growing brands, establishing itself as an industry leader in the all-suite, extended-hotel model. In addition to the 500th opening this mon...
Extended Stay America Premier Suites Adds Property in Sparks, Nevada
Extended Stay America | December 15, 2023
Charlotte, NC, December 15, 2023— Extended Stay America announced today the opening of the 40th Extended Stay America Premier Suites located in the city of Sparks, east of Reno, Nevada. Sandpiper Hospitality developed and will manage the property. The four-story, 144-room, newly-constructed Extended Stay America Premier Suites Reno – Sparks will feature free Wi-Fi, complimentary healthy breakfast, premium cable, a fitness room, onsite guest laundry, an outside grilling area, and Extended Stay America Premier Suite’s signature spacious lobby with additional vending options. All spacious suites include fully-equipped kitchens with a f...
Waldorf Astoria Chicago Welcomes New General Manager Tamas Vago
Hilton | December 15, 2023
CHICAGO – (December 15, 2023) – Waldorf Astoria Chicago is pleased to announce the appointment of Tamas Vago as the luxury hotel’s General Manager. Since joining the property team this fall, he has overseen guest experience and hotel operations of the 214-room property, including the on-site culinary and beverage venues Brass Tack and Bernard’s, renowned spa and over 9,000 square feet of meeting and event space. Vago joins Waldorf Astoria Chicago from Hilton Fort Lauderdale Beach Resort and brings extensive knowledge of the luxury hospitality industry from his nearly 25 years of experience. In his new role with Waldorf Astoria...
Sheraton Park Hotel at the Anaheim Resort Welcomes Justin Hart as General Manager
Sheraton Park Hotel at the Anaheim Resort | December 15, 2023
Anaheim, CA [Dec 15, 2023] – The Sheraton Park Hotel at the Anaheim Resort, owned by Taconic Capital Advisors and operated by leading hospitality company Aimbridge Hospitality, announces the appointment of Justin Hart as General Manager. With a wealth of experience in hotel operations, a proven track record of achieving exceptional results, and a commitment to excellence, Hart will play a key role in leading the Sheraton Park Hotel to new heights. Hart brings a distinguished career to his role as General Manager, with key achievements that include exceeding revenue goals, improving guest satisfaction scores, and reducing costs at var...
Holiday Inn Dubai Business Bay Opens in the UAE
IHG | December 15, 2023
Dubai, United Arab Emirates – 15 December 2023: Holiday Inn Dubai Business Bay, the latest addition to IHG Hotels & Resorts’ renowned Holiday Inn brand, is now open and introduces the first Holiday Inn innovative Open Lobby concept in the United Arab Emirates. Located in the vibrant heart of Dubai's business and recreation hub, the hotel offers an ideal retreat for both corporate and leisure travellers. Conveniently situated 15 minutes’ drive from Dubai International Airport, Holiday Inn Dubai Business Bay allows access to top tourist landmarks such as Burj Khalifa, the Dubai Mall, and Dubai Canal among others where visitors ...
INTELITY Announces Steve Proctor as CEO to Lead Turnaround and Modernization of Hospitality Tech Platform
INTELITY | December 15, 2023
Amidst raise of $5 million in strategic growth capital for company Orlando, FL (December 15, 2023) – INTELITY®, provider of hospitality’s leading guest experience and staff management platform, has secured $5 million in strategic growth capital inclusive of LLR Partners and SaaS industry veterans Steve Proctor and Tim Stafford. Proctor has been named Chief Executive Officer and brings more than 25 years of experience in the software industry to INTELITY, where he will focus on modernization and product innovation that customers expect in the industry leading tech platform. Proctor joins INTELITY with prior distinguished performance...
Jakarta Hotel Occupancy and RevPAR Reached Significant Levels in November
CoStar Group | December 14, 2023
WASHINGTON – 14 December 2023 – Jakarta hotels recorded their highest levels in occupancy and revenue per available room (RevPAR) since November 2011 and November 2013, respectively, according to preliminary data from CoStar. CoStar is a leading provider of online real estate marketplaces, information, and analytics in the property markets. November 2023 (year-over-year % change): Occupancy: 79.8% (+10.9%) Average daily rate (ADR): IDR1,030,269.24 (+10.4%) Revenue per available room (RevPAR): IDR822,163.52 (+22.5%) Jakarta hosted several events that helped performance last month, including a Coldplay conc...
U.S. Hotel Results for Week Ending 9 December
CoStar Group | December 14, 2023
WASHINGTON – 14 December 2023 –U.S. hotel performance increased from the previous week, according to CoStar’s latest data through 9 December. CoStar is a leading provider of online real estate marketplaces, information and analytics in the property markets. 3-9 December 2023 (percentage change from comparable week in 2022): Occupancy: 58.7% (-1.1%) Average daily rate (ADR): US$153.36 (+4.5%) Revenue per available room (RevPAR): US$89.98 (+3.3%) Among the Top 25 Markets, Boston saw the largest year-over-year occupancy increase (+14.1% to 72.7%). Helped by Miami Art Week and Art Basel, Miami reported...
The Link Between Sales and Customer Experience
Shep Hyken | December 14, 2023
By Shep Hyken Customer service and customer experience (CX) are more than what happens after the sale. It’s not just a department to call when there is a problem. It actually begins long before a customer ever makes a purchase. Then, there’s the experience during the sales process and what happens after the sale, which could include a typical customer support call and more. Every interaction the customer has with us, from learning about our company, our marketing messages, the sales experience and then anything after the sale, is all part of the customer experience. I’m often asked to be the keynote speaker at sales meetings. ...
The Cordish Companies Breaks Ground on New $270+ Million Live! Casino & Hotel Louisiana
The Cordish Companies | December 14, 2023
World-Class Gaming, Hotel, Dining, and Entertainment Destination to Feature First Land-Based Casino in Shreveport-Bossier Market New Development Projected to Generate More Than $200 Million in City and State Gaming Tax Revenue in First Five Years of Operation, and Create Approximately 1,500 New Jobs for the Region BOSSIER CITY, La., Dec. 14, 2023 -- LRGC Gaming Investors, LLC, an affiliate of The Cordish Companies, today celebrated the commencement of construction on the first land-based casino in the Shreveport-Bossier market and the $270+ Million LIVE! CASINO & HOTEL LOUISIANA, a project that will serve as a regional...
Capital Square and Method Co. Mark Construction Milestone With Topping Out of Luxury Boutique Hotel in Charleston Opportunity Zone
Capital Square | December 14, 2023
CHARLESTON, S.C., Dec. 14, 2023 -- Capital Square, one of the nation's leading sponsors of tax-advantaged real estate investments and an active developer and manager of housing communities, and Method Co., a real estate development, design and management company, announced today the topping out of their new project, a 50-unit, luxury boutique hotel in historic downtown Charleston. The as-yet-unnamed development, located at 529 King Street within a qualified opportunity zone, is expected to be completed by summer 2024. "Capital Square focuses on development opportunities in growing Southeastern markets, including Charleston, Raleigh, ...
Accor’s TRIBE Brand Debuts in Hungary With Opening of Dual-Branded ibis & TRIBE Budapest Stadium
WING | December 14, 2023
One of Accor’s fastest-growing hotel brands across Europe, TRIBE, opens the doors of its first hotel in Budapest. Together with ibis, the newly constructed dual-branded hotel is located in Liberty, WING’s unique mixed-use project. ibis & TRIBE Budapest Stadium offers 332 hotel rooms, split evenly by the two brands, and a complex set up with various F&B outlets, as well as meeting and fitness facilities. According to the management agreement of Accor, the world's leading hospitality group, and WING, a leading property development and investment group in Central Europe, the double branded hotel – TRIBE and ibis – is owned by ...
Technostress and the Guest Experience, Part 1
Fran Worrall | December 14, 2023
By Fran Worrall The hospitality industry is increasingly dependent on technology to enhance the guest journey. Indeed, in recent years, hotels have allocated enormous financial investments to the implementation of solutions—from mobile keys to self-service kiosks--designed to streamline the delivery of guest services. Technology is changing the face of the industry, but at what cost? In many cases, it enhances the guest journey; yet in other cases, it introduces challenges that frustrate consumers and lead to dissatisfaction. Last year, Samuel Lee, Ph.D., Mehmet Erdem, Ph.D., Eda Anlamlier, Ph.D., Chih-Chien Chen, Ph.D., Billy Bai, Ph...
Next Hotel Melbourne Joins Curio Collection by Hilton as Its First Property in Victoria’s Capital
Hilton | December 14, 2023
Like all hotels in Curio Collection by Hilton, Next Hotel Melbourne evokes bespoke stories through its elevated offerings and considered design MELBOURNE, Australia – Curio Collection by Hilton welcomes Next Hotel Melbourne as the brand’s first Melbourne property in the global portfolio of nearly 150 individually remarkable hotels. Each hotel in the Curio Collection by Hilton portfolio is handpicked for their distinctive architecture and design, world-class food and beverage, and curated experiences in exciting destinations around the world, while providing the benefits of Hilton and its award-winning guest loyalty program, Hilton Hon...
Newly-Renovated Best Western Carlisle South Now Open in Pennsylvania
BWH Hotels | December 14, 2023
Carlisle, Pennsylvania (December 14, 2023) – Best Western® Hotels & Resorts announces the opening of the Best Western Carlisle South, located at 101 Alexander Spring Road in Carlisle, Pennsylvania. The hotel is owned by Vimal Patel and features 68 standard rooms in addition to 20 suites. Offering a contemporary design and a car-themed lobby, the hotel recently underwent a refresh, with guest rooms featuring brand new furnishings including mattresses and flat-screen televisions, alongside amenities like mini-fridges and microwaves. Guests can also enjoy on-site amenities including an outdoor pool, 24-hour fitness center, hotel marke...
PM Hotel Group Adds Aloft Katy Mills to Management Portfolio
PM HOTEL GROUP | December 14, 2023
Chevy Chase, Maryland (December 14, 2023) — PM Hotel Group, a leading hotel management company based in the Washington, D.C. metro area, has been selected to assume management of the Aloft Katy Mills, a modern and vibrant hotel nestled in the heart of the Katy Boardwalk District outside of Houston, Texas. This new addition to the PM Hotel Group portfolio further highlights the company’s significant expansion in the dynamic Texas market. "We are excited to expand our presence in Texas with the addition of the Aloft Katy Mills to our portfolio," said Ethan Kramer, Chief Investment and Development Officer, PM Hotel Group. "Aloft Katy M...
Continental Hotel Group and Wright Investments Renovating & Repositioning Charleston’s Ansonborough Inn
Wright Investments, Inc. | December 14, 2023
Ansonborough Inn Will be Reimagined as The Ansonborough Charleston to Bring Old World Charm and Modern Comfort to Charleston’s Historic District CHARLESTON, S.C. (December 14, 2023) – Ansonborough Inn, a AAA Four Diamond hotel tucked away in the heart of Charleston’s historic downtown district, today announced that it is undergoing an extensive renovation and repositioning set to relaunch as The Ansonborough Charleston in spring 2024. Drawing from the hotel’s natural exuberance and wonders of what was once Charles Town, The Ansonborough Charleston will stand as an homage to the city’s rich history, proudly embodying the vibrant sp...
Le Méridien Fort Worth Downtown to Open Spring 2024
Le Méridien Fort Worth Downtown | December 14, 2023
Fort Worth’s first Le Méridien hotel fuses Texan bravado and European flair FORT WORTH, TX [December 14, 2023] - Nestled in the crossroads of Texan heritage and cultural innovation, Le Méridien Fort Worth Downtown is positioned to weave its own chapter into the tapestry of the historic city of Fort Worth. In partnership with premier real estate investment and development company, Blueprint Hospitality, and operated by Remington Hospitality, the 14-story boutique hotel is an addition to Marriott Bonvoy, Marriott International’s award-winning travel program, and is set to open in spring of 2024 as a nod to the city’s storied p...
Valerie Cooper Named General Manager for Hilton Shreveport
HRI Lodging | December 14, 2023
SHREVEPORT, LA (December 14, 2023) – Located adjacent to the Shreveport Convention Center, Hilton Shreveport announces the appointment of Valerie Cooper as general manager. The 311-room hotel recently completed a multimillion-dollar renovation including an extensive redesign of the guest rooms, meeting spaces, lobby, rooftop pool, fitness center, exterior and more. With 20+ years of experience in the hospitality industry, Cooper is an expert in leadership experience, operations, human resources and project management. She joins Hilton Shreveport from Embassy Suites Santa Ana where she held the position of general manager, and also serve...
Austin’s Hotel Van Zandt Names New General Manager and Director of Marketing
Hotel Van Zandt | December 14, 2023
Acclaimed Austin boutique hotel makes key executive appointments, including General Manager and Director of Marketing AUSTIN, TEXAS (December 14, 2023) – Hotel Van Zandt, one of Austin’s premier boutique hotel destinations, has appointed Christopher Guse as General Manager. A veteran of the hotel and hospitality sectors, Mr. Guse joins Hotel Van Zandt from Sage Hospitality Group’s Sheraton Austin, where he has served as General Manager since 2021. Additionally, Hotel Van Zandt has appointed Sarah Hendricks as the hotel’s new Director of Marketing, earning a promotion after less than one year as the hotel’s marketing manage...
