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November 4th, 2024
HSMAI DC Panel Will Explore Six Need-to-Know Issues in Hospitality
HSMAI Washington DC Chapter | October 9, 2023
WASHINGTON (Oct. 9, 2023) – The Washington, D.C., chapter of the Hospitality Sales and Marketing Association International today invited hospitality professionals from throughout the metropolitan area to attend its annual Directors Roundtable & Conference on Oct. 18 at the Washington Marriott Capitol Hill. The program will feature six top minds in the hospitality industry, who will engage the audience with presentations on artificial intelligence, talent acquisition, meeting planners, revenue growth, digital marketing and defining success. The guest speakers will be Michael Goldrich of The Hotels Network and Vivander Advisors, Lor...
Aloft Downtown Denver Appoints Leadership Team
Aloft Denver Downtown | October 9, 2023
DENVER, CO (October 9, 2023) – Aloft Denver Downtown, the hip new downtown Denver hotel, is pleased to announce Tiffani Timbrook as its new General Manager and Glenn Wentzel as its Director of Sales. Timbrook will be responsible for all aspects of hotel operations and Wentzel will oversee all direct sales and marketing communications. Combined, Timbrook and Wentzel bring their nearly 50 years of hospitality experience to the newly revamped property. As General Manager, Tiffani will oversee all operations and programming for Aloft Downtown Denver and manage all daily hotel operations to guarantee superior service and an outstanding e...
Aloft Hotels at Fort Lauderdale Airport/Port Everglades Cruise Terminals to Open in November
Aloft Hotels | October 9, 2023
Fort Lauderdale, FL – October 2023 - Starting November 10, 2023, travelers visiting the Fort Lauderdale area will be able to enjoy a convenient stay at the new Aloft Hotel at Fort Lauderdale Airport by Marriott. The 138-room, 14-floor property is located at 501 SE 24th Street, Fort Lauderdale, just 3 ½ miles from the Fort Lauderdale-Hollywood International Airport and 1 ½ miles from the Port Everglades cruise terminals. This new Aloft property has a long list of impressive on-site amenities, including an 800-square-foot, premium fitness center, and a serene yoga terrace. It also features a covered deck on the 14th floor, with a 540-squ...
Hyatt Regency Aruba Resort Spa and Casino Appoints Yvan Didelot as Director of Culinary Experience and F&B Operations
Hyatt Regency Aruba Resort Spa & Casino | October 9, 2023
PALM BEACH, Aruba (October 9, 2023) – Hyatt Regency Aruba Resort Spa and Casino, located on 12 acres of magnificent beachfront property on the world-renowned Palm Beach, is delighted to announce the appointment of award-winning Chef Yvan Didelot as its Director of Culinary Experience and F&B Operations. In his role, Didelot will share his talent and experience as both a chef and leader to further elevate the resort’s gastronomic and mixology offerings. His primary focus will be to build on the new identity of Ruinas del Mar, the property’s signature restaurant, as well as existing and newly designed flavors for both food and trop...
Radical Innovation Competition, Produced by The Hardy Group Announces the 2023 Finalists – Vote Now
Radical Innovation | October 6, 2023
ATLANTA, GA, October 6, 2023 – Radical Innovation, conceptualized in 2006 by The Hardy Group, is an annual award competition that has been shifting the norm in the global hospitality industry, by recognizing excellence in design, architecture, travel, and products. The initiative challenges creative thinkers and design visionaries at the professional and student level to pioneer compelling innovations that fuel the future of hospitality. Radical Innovation is pleased to announce that voting is officially open for the 17th annual competition. Radical Innovation collected over 100 entries split amongst the four categories: Professional Pro...
Cleveland Among Priciest Cities in the U.S. for Hotel Stays
Cheap Hotels | October 6, 2023
COLUMBUS, Ohio, Oct. 6, 2023 -- Cleveland is the 4th most expensive city in the United States for hotel accommodation, according to a new survey by Cheaphotels.org. The survey compared hotel rates across 50 US destinations during October 2023 – the month when hotel prices in most American cities tend to be at their highest. Only centrally-located hotels with a 3-star rating or more were considered for the survey. With an average rate of $303 for the most affordable double room, Boston emerged as the most expensive city in the country. Completing the podium are New York City and Austin, with rates of $288 and $257,...
U.S. Hotel Results for Week Ending 30 September
CoStar Group | October 6, 2023
WASHINGTON – 6 October 2023 – As expected, U.S. hotel performance was lower than the previous week, but year-over-year comparisons were improved, according to CoStar’s latest data through 30 September. 24-30 September 2023 (percentage change from comparable week in 2022): Occupancy: 66.7% (+0.8%) Average daily rate (ADR): US$157.89 (+4.6%) Revenue per available room (RevPAR): US$105.31 (+5.4%) Occupancy was up year over year on the positive side of the Rosh Hashanah calendar shift. At the same time, the Yom Kippur observance led to lower levels on weekdays. The Top 25 Markets saw solid growth across all days of ...
MGM Resorts Update on Recent Cybersecurity Issue
MGM Resorts International | October 6, 2023
LAS VEGAS, Oct. 6, 2023 -- MGM Resorts International ("MGM Resorts" or the "Company") recently disclosed that the Company identified a cybersecurity issue affecting certain of its systems and that its investigation into the issue was ongoing. On or around September 29, 2023, MGM Resorts determined that an unauthorized third party obtained personal information of some of its customers on September 11, 2023. The affected information included name, contact information (such as phone number, email address, and postal address), gender, date of birth, and driver's license number. For a limited number of customers, Social Security number and...
IHG Opens Hotel Indigo Bordeaux in Partnership With Owner Grape Hospitality
IHG | October 6, 2023
PARIS, FRANCE – October 6, 2023: For its third opening in France, Hotel Indigo, part of the IHG Luxury & Lifestyle portfolio, has chosen the bohemian city of Bordeaux as its new "pied-à-terre". This design-led boutique hotel is located in the central Chartrons district, a picturesque neighbourhood just a short stroll from the Garonne River. Hotel Indigo is one of the only hotel brands that delivers a beautiful perspective of the neighbourhood, bringing its sights, sounds, and flavours into our spaces. At Hotel Indigo Bordeaux – Centre Chartrons - with its colourful new address, the nearby Bassin d'Arcachon bay on the Atlantic coas...
Great Wolf Lodge Expands Its Pocono Mountains Resort With Completion of $125 Million Resort-Wide Transformation
Great Wolf Resorts, Inc. | October 6, 2023
Scotrun, Pa. – (Oct. 6, 2023) – Great Wolf Lodge Pocono Mountains celebrated the completion of an expansive $125 million, top-to-bottom resort transformation that will give families new reasons to visit the beloved indoor water park resort. Actress and Broadway icon Sutton Foster, and renowned interior designer Nate Berkus were on-hand to help celebrate the official launch of the completely reimagined resort, with Berkus cutting the ribbon for the elegantly-appointed three-bedroom Woodland Villas and Foster capping the festivities by launching a spectacular drone show over the resort. “Our Pocono Mountain resort has long been one of ou...
The Hayes Mansion San Jose, Curio Collection by Hilton Names Erin Beadle General Manager
The Hayes Mansion San Jose, Curio Collection by Hilton | October 6, 2023
San Jose, CALIFORNIA [October 6, 2023] - The Hayes Mansion San Jose, Curio Collection by Hilton is thrilled to welcome Erin Beadle as its new General Manager. Beadle, who brings 17 years of hotel management, operations and sales experience to the role, is tasked with creating and executing strategies that further differentiate the historic property and cementing its world-class guest experience. Beadle joins a roster of exceptional property managers employed by Aimbridge Hospitality, the third-party operator of the Hayes Mansion San Jose. As general manager, Beadle will oversee all aspects of Hayes Mansion San Jose, including day-to-day op...
IARE Partners With HSMAI to Expand Reach and Elevate Opportunities
HSMAI | October 6, 2023
FOR IMMEDIATE RELEASE: McLean, VA (Oct. 6, 2023) – The Hospitality Sales and Marketing Association International (HSMAI) has announced the integration of the International Association of Reservation Executives (IARE) membership and program of work into HSMAI. HSMAI will partner with IARE to elevate the role of contact centers as they continue to play an integral role in all commercial functions of the hospitality industry, and IARE will leverage HSMAI’s extensive network to expand its reach and grow networking opportunities for its constituents. IARE’s mission is to be the premier global travel industry contact center association an...
Luminary Hotel & Co. Appoints New Executive Food & Beverage Leadership
Luminary Hotel & Co. | October 6, 2023
FORT MYERS, Fla. (Oct. 6, 2023) – Luminary Hotel & Co. is pleased to announce the appointment of Joe Pankrath as its new Executive Chef, and Caneale Mills as Director of Food & Beverage for all outlets at the hotel, including The Silver King Ocean Brasserie, Ella Mae’s Diner, Beacon Social Drinkery, Dean Street Coffee Roastery & Retail, Oxbow Bar & Grill, and Chips Sports Pub. This dynamic culinary duo is set to take the dining experience at Luminary Hotel & Co. to new heights, infusing innovation and creativity into every dish and dining concept. “Both Chef Joe and Caneale bring a level of expertise and passion ...
California’s Hilton Garden Inn Monterey Completes Multimillion-Dollar Renovation
Crestline Hotels & Resorts | October 6, 2023
FAIRFAX, VA / MONTEREY, CA – October 6, 2023 The Hilton Garden Inn Monterey, California is welcoming guests into a newly reimagined hotel featuring cozy gathering places, stylish guest rooms, and a new lobby bar and eatery named Calla. The multi-million-dollar renovation marries style with a perfect location. The hotel is next to Monterey Peninsula College and walking distance to downtown Monterey and the Old Fisherman’s Wharf. Nearby are Monterey Regional Airport, Del Monte Beach, Monterey Bay Aquarium, Cannery Row, and Carmel-by-the-Sea. The hotel is managed by Crestline Hotels & Resorts, LLC (“Crestline”). Each o...
Accor Signs With SK Development to Open First Swissôtel in Kyrgyzstan
Accor | October 6, 2023
Accor, a world leading hospitality group, announces the signing of a cooperation agreement with SK Development to open the first Swissôtel in Kyrgyzstan, which will be located on the shore of Issyk-Kul, one of the largest lakes in Central Asia. Combining Swiss hospitality, excellent service and stylish modern design, the 5-star hotel will offer its guests exceptional recreational and wellness services on the shores of the magnificent Issyk-Kul Lake. “With the signing of the new Swissôtel, we are strengthening Accor's leading position in the region and making a significant contribution to the tourism industry of Kyrgyzstan. Issyk-Kul La...
Four Seasons Hotel San Francisco Appoints Johan Monterrat as New Director of Food and Beverage
Four Seasons San Francisco | October 6, 2023
SAN FRANCISCO, Calif. (Oct. 6, 2023) - Four Seasons Hotel San Francisco has announced today the appointment of Johan Monterrat to director of food and beverage of the iconic San Francisco hotel, home to 231 guest rooms and 46 suites, and all-day dining at its award-winning restaurant, MKT Restaurant & Bar. Bringing a successful track record of culinary leadership to the team, Monterrat will hone and direct the sophisticated property’s esteemed food and beverage program inclusive of MKT, in-room dining and banquets. “It’s a pleasure to welcome Johan to this new leadership position, where his creativity and hands-on approach to hos...
Hospitality Asset Managers Association (HAMA) Opens 2023 Student Case Competition
HAMA | October 6, 2023
More than 30 Undergraduate and Graduate-Level Programs Invited to Participate BOSTON, Mass., October 5, 2023—Officials of the Hospitality Asset Managers Association (“HAMA”) today announced that it has begun accepting submissions for the 18th Annual HAMA Student Case Competition. Participating students from more than 30 undergraduate and graduate programs nationwide are given three scenarios from which to choose to present a case study, including: Management company change Brand change ROI Working with a HAMA member and their respective university professors, student teams will be required to prepare a comprehensiv...
How Can Hotels Be Ready for Newly Emerging Traveler Types?
Manoj K Mohanty | October 5, 2023
By Manoj Mohanty We are almost near the end of another year, and tourism is showing promising levels of growth. International tourism is well on its way to returning to pre-pandemic levels, with twice as many people travelling during the first quarter of 2023 than in the same period of 2022. Over the last few years, more people have engaged in revenge travel and socialising, trying to compensate for the lockdown period. But these tourists of the new post-pandemic economy are showing new traveller behaviours and consumer habits. What is really important for hospitality service providers is identifying the travel personality of each ...
Aqua-Aston Hospitality Appoints Casie Riopta as General Manager for Kauai’s Aston Islander on the Beach
Aqua-Aston Hospitality | October 5, 2023
Kauai, Hawaii (October 5, 2023) – Aqua-Aston Hospitality announces Casie Riopta’s appointment to general manager at Aston Islander on the Beach. One of the closest resorts to the ocean on Kauai, Aston Islander on the Beach is a peaceful retreat set on six acres of tropical floral gardens amongst the Island’s lush Coconut Coast. The property features plantation-style architecture, numerous leisure amenities including an oceanfront pool with whirlpool spas and proximity to Kauai’s most popular attractions in the lively town of Kapaa. In her new role as general manager, Riopta leads overall strategy and daily operations that directl...
The Customer Is NOT Always Right – Again!
Shep Hyken | October 5, 2023
By Shep Hyken Whoever said “the customer is always right” didn’t hear this about this story. Fox News just posted an update to a 2021 story about a man arrested for pointing an AK-47 at an employee at a pizza shop in Knoxville, Tennessee. The short version of the story is this. A customer walked into a Little Caesars restaurant and became angry when he was told he would have to wait a few minutes for a pizza. He left the store and came back with a rifle. According to an employee, “It wasn’t even a 10-minute wait when he came in with his gun. If he would have not come in with the gun and waited another two, maybe three mi...
James Verlinden Appointed Director of Food and Beverage at Rosewood Miramar Beach
October 5, 2023
Long-time Rosewood Leadership Team Member Rises the Ranks at Montecito’s Exclusive Beachfront Resort (Santa Barbara, CA – September 5, 2023) – Rosewood Miramar Beach is pleased to announce the promotion of James Verlinden to the position of Director of Food and Beverage, overseeing the Resort’s outlets including Michelin Star and Michelin Green Star recognized Caruso’s, Michelin New Discovery AMA Sushi, Miramar Beach Bar, The Manor Bar, the Resort’s banquet operations and private members-only club, Miramar Club. James brings with him a wealth of experience and a strong track record of excellence in the hospitality industry. ...
Why New Technology Is Coming to Hotels
JLL | October 5, 2023
A new survey shows technology is the top priority of hotel operators amid the labor crunch Imagine stepping into a hotel lobby and breezing through a check-in powered by facial recognition technology. With a key in hand, your app-ordered room service is delivered promptly by a robot. In some hotels this is already reality. For instance, guests at integrated resort Marina Bay Sands can skip the queue and check in by scanning their faces and unlocking their hotel rooms with the same phone. In the Rolling Hills Hotel on the outskirts of Seoul, hotel guests can place their room service orders through Kakao Talk, a popular messaging app, an...
Wyndham Grand Barbados, Sam Lord’s Castle Resort & Spa Set to Open With 422 Guestrooms
Wyndham Grand | October 5, 2023
PARSIPPANY, N.J., Oct. 5, 2023 -- Wyndham Grand®, the hotel brand known for its upscale accommodations and approachable designs, today announced it's now taking reservations for its newest resort, the inviting 422-room all-inclusive Wyndham Grand Barbados, Sam Lord's Castle Resort & Spa. The secluded, ocean-front hotel marks Wyndham Hotels & Resorts' entrance into Barbados and will begin welcoming its first guests beginning October 12 with select amenities, followed by a formal Grand Opening in early 2024. "Barbados offers the perfect backdrop for a chic and upscale getaway – lush, tropical gardens, uninterrupted ocean views an...
The Year of the Great Recharge: Hilton Trends Report Reveals ‘Rest and Relaxation’ to Be Top Driver of Travel Decisions Across Generations in 2024
Hilton | October 5, 2023
MCLEAN, Va. – According to a recent global survey conducted by Hilton and Ipsos, travelers say they will reduce other areas of personal spending to prioritize leisure travel in 2024, with a majority across generations indicating their No. 1 reason to travel in 2024 will be to rest and recharge, with more emphasis on sleep than ever before. Those insights and more were unveiled today with the launch of Hilton’s third-annual trends report: “What Millennials, Gen Z, Gen X and Baby Boomers Tell Us About Travel in the Year Ahead.” In addition to defining the preferences and passions of the 2024 traveler, the report takes a deeper look at...
