Analysis-Companies Boost Social and Climate Reporting Amid ESG Backlash
November 4th, 2024
Dusit Thani Mogan Mountain, Huzhou Opens in China
Dusit International | October 2, 2023
Huzhou, 2 October 2023 – Dusit International, one of Thailand’s leading hotel and property development companies, represented in China by Dusit Fudu Hotels and Resorts, has continued its expansion in China with the opening of the highly anticipated Dusit Thani Mogan Mountain, Huzhou – the 11th luxury Dusit-branded property in China. Designed to appeal to business and leisure travellers who appreciate superior levels of comfort and unique opportunities to enhance their physical and mental well-being, Dusit Thani Mogan Mountain is located at Ying Valley Resort (the east foothills of Mogan Mountain) in the heart of Zhejiang, Jiangsu, ...
Charlestowne Hotels to Manage The H Hotel in Midland, Michigan
Charlestowne Hotels | October 2, 2023
Charleston, SC – October 2, 2023 – Charlestowne Hotels, a leading hospitality management company, today announces its continued expansion in the Midwest with the management takeover of The H Hotel in Midland, Michigan—its first property in the state and seventh in the region. As The H Hotel transitions from a Dolce by Wyndham to an independent property, Charlestowne’s specialized expertise in managing lifestyle hotels will ensure The H Hotel maintains its exemplary service and commitment to excellence while remaining a point of pride within Michigan’s Great Lakes Bay Region. The 139-room award-winning hotel, which has been a A...
AHLA Statement in Support of the Modern Worker Empowerment Act
AHLA | October 2, 2023
Washington (Oct. 2, 2023) – American Hotel & Lodging Association (AHLA) President & CEO Chip Rogers released the following statement today in support of the Modern Worker Empowerment Act, which was introduced in the House by Reps. Elise Stefanik (NY-21), Kevin Kiley (CA-03), and Michelle Steel (CA-45). “As America continues to deal with one of the worst labor shortages in decades, hoteliers need flexibility to quickly hire contractors to meet a variety of expanding and contracting needs. However, the Department of Labor’s proposed regulatory changes, coupled with recent decisions by the National Labor Relations Board, will ma...
Israel VWP Admission To Add $1.8 Billion to U.S. Economy
U.S. Travel Association | October 2, 2023
WASHINGTON (October 2, 2023)—U.S. Travel Association President and CEO Geoff Freeman issued the following statement on Israel’s admission to the Visa Waiver Program (VWP): “The highly successful Visa Waiver Program has a proven record of boosting travel exports and U.S. global competitiveness, benefiting U.S. destinations, businesses and the broader American economy. Following Israel’s admission to the Visa Waiver Program, the U.S. can expect to welcome 200,000 additional Israeli visitors per year, generating an additional $800 million in direct travel spending and producing an economic impact of roughly $1.8 billion. “U.S. T...
How Travelers Find Destinations for Their Trips
Expedia Group Media Solutions | September 28, 2023
In today’s digital-first era, there’s a myriad of influential resources that inspire travelers to seek out certain destinations. From viral content on social media and posts from friends and family to destination sites and travel blogs, where people decide to travel can be a click away. Given that travelers are inundated with these outside influences and factors, how do people decide where to go? Insights from Expedia Group and Luth Research’s study, The Path to Purchase: Uncovering How Travelers Plan and Book, explores the complex online path behind the travel customer journey and provides actionable insights to help destination m...
6 Marketing Tactics To Boost Revenue at Your Hotel Restaurant
Alison Wilson | September 28, 2023
By Alison Wilson As a hotel general manager and restaurant owner, driving revenue growth for your establishment is an important priority. To achieve this goal, implementing effective marketing initiatives is crucial and in this article we’ll share, we present five tactical marketing strategies that can help elevate your hotel restaurant’s revenue and set it apart from the competition. 1. Establish an Irresistible Online Presence Ensure your website showcases the unique qualities of your hotel restaurant, from its ambiance to its delicious menu offerings. Include high-quality photography to entice potential diners. Boleo in...
RevPAR Growth Slowed Globally, Ireland Occupancy Breaks 90%, and China Recovery Softens
CoStar Group | September 28, 2023
Analysis by Eddie Yeung STR's global “bubble chart” update as of 16 September 2023 showed 86% of markets with growth in revenue per available room (RevPAR) compared to 2019. With summer travel season winding down in many parts of the world, this figure was expectedly lower than the previous update (by 2%) but well above the 2022 comparable (66%). Among all countries with a total supply of more than 50,000 rooms, Israel, France, Greece, Singapore, and Italy led in RevPAR on an actual basis. Greece sustained the top spot for the third consecutive 28-day period. Five countries recorded an occupancy rate above 80%—Irelan...
U.S. Hotel Performance Increased for Week Ending 23 September
CoStar Group | September 28, 2023
WASHINGTON – 28 September 2023 – U.S. hotel performance increased from the previous week, according to CoStar’s latest data through 23 September. 17-23 September 2023 (percentage change from comparable week in 2022): Occupancy: 68.5% (-1.6%) Average daily rate (ADR): US$164.97 (+2.9%) Revenue per available room (RevPAR): US$112.96 (+1.2%) Occupancy remained down year over year due to the Rosh Hashanah calendar shift. Among the Top 25 Markets, Minneapolis saw the largest year-over-year occupancy increase (+7.4% to 71.3%). Helped by the United Nations General Assembly, New York City posted the highest jumps...
Playing to Win in Customer Service
Shep Hyken | September 28, 2023
By Shep Hyken One of the more enjoyable activities in my life is playing hockey. When I’m in town – not out speaking at conferences – I lace up the skates several times a week to play in a friendly hockey game. In close games, when my team is up by one or two goals, I remember my school days when our coaches encouraged us to continue playing to score, even when we were winning, versus switching to more defensive play to prevent the other team from scoring. So, what does this have to do with business, specifically customer service and CX? Plenty! In any team sport, the goal is to win. In the customer service world, we shou...
HFTP Announces Return of Entrepreneur 20X at Major 2024 Events, Applications Now Open
HFTP | September 28, 2023
Austin, Texas (September 28, 2023) — Hospitality Financial and Technology Professionals (HFTP®) is pleased to announce the return of the premier hospitality technology pitch competition Entrepreneur 20X (E20X) at three events in 2024. Startups will have the opportunity to present their cutting-edge platforms at HFTP’s inaugural Digital Horizons 360 (DH360) Symposium in Europe in February and at HITEC Dubai and HITEC North America in June. Applications to compete are now open. Established in 2015, the upcoming E20X events will mark the fourth and eighth E20X competitions at HITEC Dubai and HITEC North America, respectively. DH36...
HVS ANAROCK Hotels & Hospitality Overview, September 2023
Akash Datta | September 28, 2023
By Akash Datta, Dipti Mohan, Dhwani Gupta Read the latest edition of the HVS ANAROCK monthly industry update, Hotels & Hospitality Overview (H2O), for the key trends in the Indian hospitality industry. Key highlights include: In August 2023, domestic air passenger traffic grew by nearly 23% year-on-year, marking the sixth consecutive month that domestic air traffic in the country has surpassed pre-COVID levels. Country-wide occupancy remained at similar levels from the previous month, indicating demand normalization. India-wide average rates are rising steadily, with a year-on-year growth of 13-5% in August 2023. Even be...
MGM Resorts’ Joint Venture Signs Implementation Agreement for Integrated Resort in Osaka, Japan
MGM Resorts International | September 28, 2023
Marks Finalization of the Certification Process LAS VEGAS, Sept. 28, 2023 -- MGM Resorts International (NYSE: MGM) ("MGM Resorts" or the "Company") today announced that Osaka IR Corporation, a joint venture with ORIX Corporation ("ORIX") established to develop the Osaka IR Project, signed an agreement with Osaka Prefecture and Osaka City to implement the Specified Integrated Resort Facilities Area Development Plan for Yumeshima, Osaka. MGM and ORIX, together with Osaka IR Corporation, will contribute to the sustainable growth and development of tourism and the economy of Osaka and the Kansai region, as well as Japan through this fir...
Hyatt Place Kuala Lumpur, Bukit Jalil Celebrates Official Opening
Hyatt Place | September 28, 2023
CHICAGO (September 28, 2023) – Hyatt Hotels Corporation (NYSE: H) today announced the opening of Hyatt Place Kuala Lumpur, Bukit Jalil, Malaysia's first Hyatt Place and the first international hotel in Bukit Jalil , marking the continued growth of the Hyatt Place brand’s footprint globally in markets that matter most to guests and World of Hyatt members. The new hotel features the Hyatt Place brand’s intuitive design, casual atmosphere and practical amenities, such as free Wi-Fi and 24-hour food offerings. Because Hyatt’s efforts are grounded in listening and fueled by care, Hyatt Place hotels combine style and 24/7 conveniences...
Pendry Hotels & Resorts Opens Pendry Newport Beach Following Renovation and Rebranding
Pendry Hotels & Resorts | September 28, 2023
ORANGE COUNTY, CALIF. (September 28, 2023) – Pendry Hotels & Resorts today announced the grand opening of Pendry Newport Beach, marking the brand’s eighth property in the collection and third opening in Southern California. Located steps from Fashion Island, one of Orange County’s premier shopping destinations, Pendry Newport Beach features 295 thoughtfully redesigned guestrooms including 114 suites overlooking the Pacific Ocean, Newport Harbor and/or Back Bay. With chic interiors by Studio Munge, Pendry Newport Beach is a sophisticated interpretation of Southern California’s easygoing lifestyle featuring lush, garden-inspired...
Maverick Hotels and Restaurants To Manage Hilton Chicago Northbrook
Maverick Hotels & Restaurants | September 28, 2023
Chicago, Illinois, September 28, 2023 – Maverick Hotels and Restaurants announced today that it continues to grow the company’s expanding portfolio with the addition of another hotel in the metropolitan Chicago market. Maverick founder and CEO Robert Habeeb made the announcement. The 248-room Hilton Chicago Northbrook is situated on the banks of the Des Plaines River, 15 minutes from Chicago O’Hare International Airport. Surrounded by tranquil woods, the hotel features walking and running trails right outside the door as well as an indoor pool, whirlpool, sauna, and fitness center. The hotel also houses a business center and 20,000 ...
Hyatt Regency Pune Promotes Mukund Karpe to Director of Sales and Marketing
Hyatt Regency | September 28, 2023
PUNE, September, 2023 — Hyatt Regency Pune is thrilled to announce the promotion of Mr. Mukund Karpe to the esteemed position of Director of Sales and Marketing. Mr. Mukund's journey within the organization has been remarkable, reflecting his dedication, expertise, and relentless commitment to excellence. Having joined Hyatt Regency Pune in January 2021 as the Associate Director of Sales, Mr. Mukund's ascent within the company has been meteoric. In just one year, he climbed the corporate ladder, showcasing his outstanding capabilities as he took on the role of Director of Sales in November 2022. This extraordinary leap is a testament to ...
Sunridge Hotel Group Opens 146-Suite Residence Inn by Marriott Vail
Sunridge Hotel Group | September 28, 2023
Vail, CO – September 28, 2023 – Sunridge Hotel Group, an award-winning hotel owner and operator based in Mesa, Arizona, today announced the opening of the 146-suite Residence Inn by Marriott Vail. Located at 1783 N. Frontage Road West, the all-suite property is owned by Vail Hospitality Group, LLC and managed by Sunridge Hotel Group. General Manager Jeff Cote leads the management team at the Residence Inn by Marriott Vail for Sunridge Hotel Group. Residence Inn by Marriott Vail is located five minutes from downtown Vail and Lionshead Village, offering numerous shops, restaurants, and bars, as well as an ice-skating rink. The four-story ...
Patrick Lacassagne Joins Viceroy Chicago as General Manager
Viceroy Chicago | September 28, 2023
CHICAGO, September 28, 2023 – Viceroy Hotels & Resorts is pleased to announce the appointment of Patrick Lacassagne as Viceroy Chicago’s new General Manager. In his role, Lacassagne will oversee the overall hotel strategy to maximize guest satisfaction, service standards, colleague satisfaction and financial performance. “Patrick is a born leader, and we feel extremely fortunate to have him join the team at Viceroy Chicago,” said Mike Walsh, Chief Operating Officer for Viceroy Hotels & Resorts. “His track record of success over the course of his hospitality career speaks for itself, and we’re excited for the energy and ...
Commonwealth Hotels Appoints Stacy O’Reilly as Area General Manager of the Hyatt Place Portland-Old Port and the Docent’s Collection
Commonwealth Hotels, LLC | September 27, 2023
COVINGTON, Ky., Sept. 27, 2023 -- Commonwealth Hotels announced today that Stacy O'Reilly has been appointed the area general manager of the Hyatt Place Portland-Old Port and the Docent's Collection. Ms. O'Reilly brings over 20 years of hospitality experience to her new role as area general manager, having previously served as the director of sales and marketing for the Harraseeket Inn in Freeport, Maine. "It is a pivotal time for Commonwealth, and we are excited to welcome Stacy back to the team," said Jennifer Porter, chief operating officer for Commonwealth Hotels. "Her numerous years of experience, leadership, and proven trac...
Levering Cinematic Success With Fairmont The Queen Elizabeth’s Barbie Adventure
Adam and Larry Mogelonosky | September 27, 2023
By Adam and Larry Mogelonsky Fairmont’s ambitious Beyond Limits campaign embodies the essence of this luxury brand’s recognition that accommodations are infinitely more than comfortable beds. The brand-wide campaign epitomizes one of the tenets of the Mille Club, a program we (Hotel Mogel) run designed to inspire any hotelier with lessons from the five-star, thousand-dollar-plus-ADR hotspots around the globe. In short, this timeless tenet is guests want unique experiences. Right in the heart of Montreal, Canada, Fairmont The Queen Elizabeth is already regarded within the brand and within our home country as among the leading hotels ...
Catalysts for Growth – Tech Hubs Are Powering the Indian Hotel Industry’s Growth
Mandeep S Lamba | September 27, 2023
By Mandeep Lamba, Dipti Mohan, Dhwani Gupta The Indian technology industry, valued at a staggering USD 245 billion as of FY23, is a formidable pillar supporting the country’s GDP and overall economic growth. With continuous innovation driving its growth, this industry is poised to reach USD 500 billion by 2030. As one of the primary beneficiaries of the tech industry's influence, the hospitality sector is bound to experience the positive ripple effects of this growth. Tech hubs have globally been a catalyst for the hospitality sector’s expansion, attracting tech professionals, entrepreneurs, and business travelers in droves, which...
Nobu Hotel at Caesars Atlantic City Set for January 2024 Opening
Caesars Entertainment Atlantic City | September 27, 2023
ATLANTIC CITY, NJ (Sept. 27, 2023) – Caesars Entertainment, Inc. and Nobu Hospitality – the rapidly expanding global lifestyle brand – announced that Nobu Hotel Caesars Atlantic City will begin accepting reservations today, with first bookings available Jan. 2, 2024. Nobu Hotel Atlantic City will complement the existing Nobu restaurant, which opened in October 2022. These two projects are integral components of Caesars Atlantic City’s $240 million resort transformation, which additionally features a stunning new arrival experience, hotel lobby, and The Pool at Caesars, a rooftop pool above the world-famous Boardwalk, with gor...
Omni Scottsdale Resort & Spa at Montelucia Unveils Multimillion-Dollar Renovation
Omni Scottsdale Resort & Spa at Montelucia | September 27, 2023
SCOTTSDALE, AZ (September 27, 2023) – Omni Scottsdale Resort & Spa at Montelucia is excited to announce the completion of its multimillion-dollar renovation, bringing a fresh and luxurious experience to its guests. The resort, nestled in picturesque Paradise Valley, Arizona, now boasts newly redesigned guest rooms and meeting spaces that blend Spanish-inspired elegance with the tranquility of the desert. The extensive renovation project, which began in June 2023, has transformed the resort's 293 guest rooms and 38 luxury suites into havens of refined beauty. From cozy sofas adorned with cactus silk pillows to Spanish-inspired desk ...
Marriott Continues Midscale Growth With Launch of Four Points Express by Sheraton Brand
marriott international | September 27, 2023
Marriott International, Inc. (Nasdaq: MAR) today announced the launch of Four Points Express by Sheraton, designed for the midscale segment. This new brand is a response to growing consumer demand for reliable yet affordable accommodation in Europe, the Middle East and Africa. Consistent with the company’s approach to meeting the needs of guests with regionally relevant lodging products for every stay purpose, the announcement follows the company’s recent move into the affordable midscale space with City Express by Marriott in the Caribbean and Latin America and the announcement of its plans for StudioRes in the U.S. & Canada. Four ...
