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November 4th, 2024
Coast Hotels Appoints Dale Prout as Director, Development
Coast Hotels | September 22, 2023
Vancouver, B.C. – September 22, 2023 – Coast Hotels Limited, a fully owned subsidiary of APA Hotel Canada, Inc. and one of North America’s fastest-growing and one of Canada’s largest hotel brands, is pleased to announce the appointment of Dale Prout as Director, Development, located in California. In his new role, Dale will focus on growing Coast Hotels’ portfolio of franchised and managed hotels in North America specifically targeting key locations throughout the West Coast of the USA to support the company’s exponential growth and expansion strategy. “On behalf of everyone at Coast Hotels, we are delighted that Dale has ta...
Colorado’s Westin Denver Downtown Debuts Multimillion-Dollar Renovation
WESTIN DENVER DOWNTOWN | September 22, 2023
DENVER – SEPT. 22, 2023 – The Westin Denver Downtown recently completed a property-wide, multimillion-dollar renovation resulting in a complete transformation of the guest experience. Located in the heart of Downtown Denver, the renovation includes refreshed guest rooms, a brand-new lobby space with a green living wall and grand staircase, as well as a new meeting space with floor-to-ceiling windows. Throughout the design, by Parker Torres Design, natural elements and urban materials are incorporated to reflect the nearby Rocky Mountain landscape. “The Westin Denver Downtown has been a pillar of the Denver hospitality landscape sin...
Louisville, Kentucky Highland’s Neighborhood Welcomes the Opening of the Myriad Hotel
the Myriad Hotel | September 22, 2023
Louisville, K.Y., September 22, 2023 – Weyland Ventures, in partnership with the Common Bond Hotel Collection, is excited to announce the opening of the Myriad Hotel in Louisville's Highlands district. The 65-guest-room hotel is a unique and cleverly designed refuge crafted for the urban nomad seeking a dynamic and laid-back retreat. An experienced team will provide guests with a one-of-a-kind experience where they can stay, swim, sip, and supper, all while learning to expect the unexpected. The Myriad Hotel will offer two restaurant and bar concepts, Paseo and Switchboard, a signature retail concept and event space, Bar Keep, pool ...
Le Méridien Hotels & Resorts Opens Le Méridien Phuket Mai Khao Beach Resort in Thailand
Le Méridien Phuket Mai Khao Beach Resort | September 22, 2023
Nestled on the soft sands of Mai Khao Beach on the island's northwest shore, this chic resort invites couples, families and groups to explore the wonders of Southern Thailand PHUKET, THAILAND, September 22, 2023 – Le Méridien Hotels & Resorts, part of Marriott Bonvoy's global portfolio of 31 extraordinary hotel brands, proudly announces the opening of Le Méridien Phuket Mai Khao Beach Resort, which introduces a new era of culturally-infused hospitality to Phuket’s stunning sunset coast. Nestled in the golden sands of Mai Khao Beach and surrounded by the natural beauty of Sirinat National Park, the resort provides a serene t...
Hyatt Announces Plans for First Hyatt House Hotel in Australia
Hyatt House | September 22, 2023
Ideally located on the doorstep of the Central Business District, Hyatt House South Melbourne will offer guests everything they need for short or long-term stays CHICAGO (September 22, 2023) – Hyatt Hotels Corporation (NYSE: H) today announced that a Hyatt affiliate has entered into an agreement with an affiliate of Holder East Ltd for a Hyatt House hotel in Melbourne, Australia. Expected to open in 2025, the 97-guestroom Hyatt House South Melbourne will mark the entry of the Hyatt House brand in the country, demonstrating Hyatt’s growth of its select service brands in the Asia Pacific region. Purposely designed for guests seeking ...
New York State’s Sullivan Catskills Visitors Association Reports Remarkable Surge in Tourism Spending
the Sullivan Catskills Visitors Association | September 22, 2023
Continues to Surpass Pre-Pandemic Levels of Visitor-Generated Revenue SULLIVAN CATSKILLS — [September 22, 2023] — The Sullivan Catskills Visitors Association is thrilled to announce a significant increase in tourism spending that has invigorated the region's economy and positioned it as a premier travel destination. Sullivan County has witnessed a remarkable surge in tourism, highlighting its enduring appeal and unique offerings to visitors from near and far. According to recent data compiled by Tourism Economics, traveler spending in Sullivan County in 2022 (the most recent data available) grew 25.8 percent, an increase of 154.4 percen...
Development Launched for Club Med Tinley, the First Club Med Resort in South Africa
Club Med | September 22, 2023
The hospitality landscape in South Africa is about to be redefined with the upcoming launch of Club Med Tinley, the first Club Med resort in the country, with a distinctive combination of beach and safari experiences. This ground-breaking development is a result of a collaborative partnership between the esteemed operators, Club Med, and the Collins Residential Consortium, developers of Club Med Tinley. As the first of its kind in the country, this all-inclusive resort is poised to make contributions to the region, ushering in opportunities for job creation and sustainable growth. Club Med, the renowned pioneer in all-inclusive holidays, ha...
Canada Hotel Occupancy Reached Four-Year High in August
CoStar Group | September 22, 2023
WASHINGTON – September 21, 2023 – Canada’s hotel industry reported its highest occupancy level since August 2019, according to CoStar’s August 2023 data. CoStar is a leading provider of online real estate marketplaces, information and analytics in the property markets. August 2023 (percentage change from August 2022): Occupancy: 77.4% (+1.4%) Average daily rate (ADR): CAD226.04 (+5.8%) Revenue per available room (RevPAR): CAD174.87 (+7.2%) “Although year-over-year growth has moderated from earlier this year, performance improvement in August was still a considerable achievement against stronger metrics from las...
U.S. Hotel Results for Week Ending 16 September
CoStar Group | September 22, 2023
WASHINGTON – 22 September 2023 –U.S. hotel performance increased from the previous week, according to CoStar’s latest data through 16 September. CoStar is a leading provider of online real estate marketplaces, information and analytics in the property markets. 10-16 September 2023 (percentage change from comparable week in 2022): Occupancy: 67.7% (-2.2%) Average daily rate (ADR): US$161.15 (+2.3%) Revenue per available room (RevPAR): US$109.07 (+0.1%) Among the Top 25 Markets, Oahu Island saw the largest year-over-year occupancy increase (+7.4% to 83.6%). Helped by Dreamforce 2023, San Francisco posted the h...
Phoenix, AZ: A Decade of Investor Confidence Pays Off
ZABADA N. ABOUELHANA | September 22, 2023
By Zabada N. Abouelhana, McKenna Luke, Aleisha Smith Phoenix has come a long way in the last decade, developing a diverse and welcoming economy that has allowed the city and surrounding communities to outperform other top-25 markets. Area officials and industry partners have made a concerted effort to grow the metro in a meaningful and multi-faceted way beyond the somewhat stable demand drivers of the former decades that slowed the recovery from the Great Recession. Furthermore, operators and officials were able to capitalize on the Super Bowl held in 2015 to grow overall RevPAR to a pre-pandemic high in 2019. Demand during that period w...
Five Trends Shaping the Hospitality Landscape in 2024
WATG | September 22, 2023
Rissai Valley, a Ritz-Carlton Reserve nestled in Jiuzhaigou, China, was the host venue for a high jewellery exhibition curated for high-net-worth travellers. Photo Courtesy of Rissai Valley, a Ritz-Carlton Reserve Singapore, 22 September 2023 – WATG, the preeminent leader in integrated luxury hospitality design since 1945, has revealed five emerging trends that will shape Asia Pacific’s hospitality industry in 2024 and beyond. With the return of travel, consumer preferences and expectations have evolved as indicated by the increased demand for all things responsible yet purposeful. This heightened sense of self-awareness and personal ...
The City of Raleigh, North Carolina Selects Omni Hotels & Resorts for 550-Room Convention Hotel
About the Greater Raleigh Convention and Visitors Bureau (Visit Raleigh): | September 21, 2023
Raleigh, N.C. (Sept. 21, 2023) – The Raleigh City Council voted today to direct the City of Raleigh staff to enter into negotiations with Omni Hotels & Resorts, in partnership with Preston Hollow Community Capital and Provident Resources Group, to develop the highly anticipated convention hotel in the core of downtown Raleigh. The dynamic addition to the Raleigh skyline will be built on an over one-acre lot across from the Raleigh Convention Center and Martin Marietta Center for the Performing Arts at the end of Fayetteville Street. Expected to open in 2027, the Omni Raleigh Hotel will be a great addition to Omni’s growing portfolio o...
The 563-key Prince Waikiki in Honolulu Welcomes Sean Ganhinhin as New General Manager
Prince Waikiki | September 21, 2023
HONOLULU (Sept. 20, 2023) - Prince Waikiki, the upscale, four-diamond property in the heart of Honolulu, is pleased to announce the appointment of Sean Ganhinhin as General Manager. In this new role, Ganhinhin will be responsible for overseeing all aspects of the hotel's operations, ensuring exceptional guest experiences and implementing strategic initiatives to elevate the hotel's reputation as a luxury destination in Hawaii. "I am thrilled to join the exceptional team at Prince Waikiki and embrace the opportunity to create unforgettable experiences for our guests,” said Ganhinhin. “I look forward to writing this exciting new chapter...
California’s Margaritaville Hotel San Diego Gaslamp Quarter Appoints Jim Hollister as General Manager
Margaritaville Hotel San Diego Gaslamp Quarter | September 21, 2023
San Diego, Calif. (September 21, 2023) – Margaritaville Hotel San Diego Gaslamp Quarter is pleased to announce the appointment of Jim Hollister as General Manager. With an exceptional background in hospitality and operations leadership, Hollister brings a wealth of experience and a proven track record of driving sustainable growth, enhancing guest experiences, and achieving outstanding sales results. In his role as General Manager, Hollister will manage and oversee daily hotel operations, maintain standards for guest satisfaction, and provide leadership and direction to the staff at Margaritaville Hotel San Diego Gaslamp Quarter. "I am ...
Outbound Hotels Launches as a New Collection of Outdoor Destination Properties
Outbound Hotels | September 21, 2023
CHICAGO (September 21, 2023) — Outbound Hotels is a new collection of locally-minded hotels and experiences in beautiful outdoor destinations from Jackson Hole, WY, to Mammoth Lakes, CA. Each property is a place for travelers to disconnect so they can reconnect with nature and what matters: good times, good people, and all-around good vibes. At Outbound, outside is just the beginning! Outbound Hotels are all about connection. Each property brings together music, local culture, and the outdoors with alternative lodging to create unforgettable experiences. While most brands open a hotel and curate activities that bring the destination ind...
Douglas Development Selects TPG Hotels & Resorts To Manage Three Buffalo, New York Properties
TPG Hotels & Resorts | September 21, 2023
September 21, 2023 (Providence, RI)— TPG Hotels & Resorts, one of the nation's premier hospitality management firms, announced today it has been selected by Douglas Development to manage three upscale independent boutique properties in Buffalo, New York. The properties include The Richardson Hotel, The Roycraft Inn, and The Mansion on Delaware. "These historic assets have been meticulously redeveloped and maintained by a premier ownership group," said Ben Perelmuter, President of TPG Hotels & Resorts. "We feel privileged to be entrusted with the management of these extraordinary properties by Douglas Development. Our sophisticate...
Sheraton Waikiki Unveils $200M Room Renovation
Sheraton Waikiki | September 21, 2023
HONOLULU, HAWAII – The Sheraton Waikiki is celebrating the completion of a multi-year, $200 million room renovation at its oceanfront resort along the famed Waikiki Beach. With breathtaking views of Diamond Head and Waikiki, Sheraton Waikiki sets the scene by the sea and is an ideal home base for travelers visiting Oahu. RESORT TRANSFORMATION The Sheraton Waikiki has undergone a major renovation of all 1,636 rooms and suites. The transformation project brought significant aesthetic and functional upgrades to guest rooms, suites, hallways and elevator landings on guest floors, function spaces, and retail experiences. Reconfiguring guest...
One Sloane Opens Its Doors in London’s Chelsea Neighborhood
Cadogan | September 21, 2023
21st September 2023 – Born out of a collaboration between the Cadogan Estate and the legendary Parisian hotelier, Costes, One Sloane opens its doors this month bringing an exquisitely conceived and designed hotel to London’s collection of extraordinary hospitality destinations. ReardonSmith, whose other work in the capital includes the restoration of The Savoy, The Beaumont in Mayfair and the renovation of The Lanesborough, were the architects, responsible for handling all phases of the project from planning to realisation of the design vision on-site. The esteemed designer Francois-Joseph Graf was the Artistic Director and Interior Desi...
Place III Hotels Opens Its First Luxury Hotel, the BoTree, in London
The BoTree | September 21, 2023
LONDON, UK (September 21, 2023): - Place III Hotels has announced the grand opening of its first luxury hotel, The BoTree. Opening Friday, September 15, 2023, the hotel comprises 199 rooms including 30 suites as well as a destination restaurant and bar, delivering a vibrant experience for all who come through its doors. One of the most anticipated launches of 2023, The BoTree captures the spirit of Marylebone’s ‘village’ life. It reflects the allure of central London with its enchanting spaces and personalized service, while establishing Place III Hotels’ own form of luxury, Conscious Luxury. Rishi Sachdev, founder of Place III Hot...
HayMax Capital Set To Open MOLLIE Aspen in Colorado
September 21, 2023
(September 21, 2023) – MOLLIE Aspen, a new 68-room boutique hotel, is now accepting reservations for early 2024. The new property comes from HayMax Capital, a leading local development firm specializing in Aspen hospitality and residential development, who enlisted award-winning studios Post Company for interior design, and CCY Architects for architecture, along with Gin & Luck, the group behind the critically acclaimed Death & Co. brand, to curate the hotel’s food & beverage programming. Drawing inspiration from the many individuals that shaped Aspen throughout its history (including the inimitable Mollie Gibson and oth...
Operto Accelerates PMS Connectivity With Hapi Integration Platform
Hapi | September 21, 2023
Hapi will facilitate streaming of data between Operto and leading hotel Property Management Systems, allowing hoteliers to build a unified and automated platform to connect their teams, guests, and smart devices. MIAMI and VANCOUVER, BC., September 21, 2023 – Hapi, the hospitality industry’s leading platform for fast and cost-effective connectivity between technology systems, has announced a new integration with Operto, a hospitality operating system that allows hoteliers to centrally manage portfolios and automate workflows across both the back and front offices. Through the integration, Operto can ingest data from the industry’s lead...
IHG Hotels & Resorts’ EVEN Hotels Plans To Open Seven Additional U.S. Properties by the End of 2024.
IHG | September 21, 2023
New Signings, Groundbreakings and Openings Introduce Brand’s Refreshed Prototype and Amenities to More Wellness-Minded Travelers ATLANTA (September 21, 2023) – EVEN Hotels – part of IHG Hotels & Resorts (IHG), one of the world’s leading hotel companies with more than 6,200 destinations across 19 brands – is celebrating its growth momentum and positive response from guests and owners following the unveiling of its reimagined prototype and brand identity. The upscale, select service and wellness-focused brand plans to open seven additional U.S. properties by the end of 2024 – which will increase its national footprint by ne...
U.S. Hotel Performance for August 2023
CoStar Group | September 21, 2023
WASHINGTON – 21 September 2023 – Following seasonal patterns, the U.S. hotel industry reported lower performance results from the previous month but improved comparisons year over year, according to August 2023 hotel performance data from CoStar. CoStar is a leading provider of online real estate marketplaces, information and analytics in the property markets. August 2023 (percentage change from August 2022): Occupancy: 66.0% (-0.3%) Average daily rate (ADR): US$153.60 (+1.8%) Revenue per available room (RevPAR): US$101.35 (+1.5%) Among the Top 25 Markets, Oahu Island experienced the highest occupancy level (84.4%),...
The Difference Between Customer Service and Customer Experience
Shep Hyken | September 21, 2023
By Shep Hyken Every once in a while, someone will ask, “What’s the difference between customer service and customer experience?” My answer used to be easy. Customer service really drove the customer experience. That was during a time when the main way customers interacted with the companies they did business with was with people-to-people interactions. A customer could visit a store or business. Or a customer could call a phone number to ask a question, resolve a complaint, etc. It was all about delivering great customer service, which was 90% of the customer experience. Today my answer is changing, as the customer’s experien...
