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Hotels, Airlines at Opposite Ends of Satisfaction Scale: Hotels Highest, Airlines Lowest in 4 Years; Market Metrix First Quarter 2007 Hospitality Inde
February 28, 2007
Hotel Online Special Report Hotels, Airlines at Opposite Ends of Satisfaction Scale: Hotels Highest, Airlines Lowest in 4 Years -- Market Metrix Announces First Quarter 2007 Hospitality Index Results --- SAN RAFAEL, Calif. May 29, 2007 -- Market Metrix, LLC, the leading provider of customer and employee feedback and performance tools for the hospitality industry, today announced results of the Market Metrix Hospitality Index (MMHI) for the first quarter of 2007. While hotel guest satisfaction climbed to near record levels, airline passenger satisfaction tumbled to its lowest level in years. Rental car sc...
A Las Vegas Novelty: Marcus' New off-Strip Hotel, the Platinum Hotel, Promises Guests a Placid Experience / May 2007...
February 28, 2007
Hotel Online News for the Hospitality Executive By Tom Daykin, Milwaukee Journal SentinelMcClatchy-Tribune Regional News May 27, 2007 - LAS VEGAS -- It boasts a glitzy name, but Marcus Corp.'s new Platinum Hotel lacks the Vegas attitude. It's just a 10-minute stroll from the Strip, home to the Bellagio, Caesars Palace, Mandalay Bay and other mega-hotel/casinos. But the 255-room Platinum has a serene, elegant atmosphere, and not a single slot machine, blackjack table or other gambling device. Milwaukee-based Marcus does have permission from state gambling regulators to i...
Maestro Introduces Web Technology for The Wired Generation of Guests; Maestro 'Web Connection' gives operators total control of all Web and
February 28, 2007
Hotel Online .Special Report Maestro Introduces Web Technology for The Wired Generation of Guests . Maestro Web Connection gives operators total control of all Web and GDS channels Markham, ON May 1, 2007 - NORTHWIND, provider of Maestro Enterprise Property Management hotel software and reservation software solutions for hospitality, announced it is rolling out the first installations of its breakthrough Three-Phase Maestro Web Connection program. The ongoing Maestro Web Connection program, initiated in 2006, is based on HTNG/OTA approved XML specifications and extends features that give operators total...
The Alexander Co. Replacing a Planned Condominium Tower in Madison, Wisconsin with an 11-story, 151-room Hyatt Place Hotel / May 2007...
February 28, 2007
Hotel Online News for the Hospitality Executive The Wisconsin State JournalMcClatchy-Tribune Regional News May 13, 2007 - By MARV BALOUSEK 608-252-6135 The Alexander Co. wants to replace a planned 13-story condominium tower in its $110 million Capitol West development with an 11-story, 151-room Hyatt Place Hotel. Hotel construction could start by the end of the year, about five years before construction on the condominium tower was slated to begin. "The addition of the hotel will accelerate our time line for development of the entire block," developer Ra...
Michele Reing Appointed Chief Financial Officer for CapStar Hotel Company / May 2007...
February 28, 2007
Hotel Online News for the Hospitality Executive Michele Reing Appointed Chief Financial Officer for CapStar Hotel Company WASHINGTON, D.C., May 14, 2007 CapStar Hotel Company LLC, a privately held hotel investment company, today announced that Michele Reing has joined the company as chief financial officer. Reing will oversee property level and owner accounting, financial reporting, due diligence, renovation and capital expenditure accounting and cash management. Michele brings more than 15 years of experience in all aspects of finance and accounting, said Paul Whetsell, president and CEO of CapStar. She al...
Michel Prokop Appointed by Dolce Internationalas Area Director – Germany / May 2007...
February 28, 2007
Hotel Online News for the Hospitality Executive Michel Prokop Appointed by Dolce International as Area Director - GermanyMontvale (NJ) May 10, 2007 - Dolce International, the global hospitality company specializing in the meetings experience, appoints Michel Prokop (48) Regional Area Director Germany. In addition to Mr. Prokop's position as General Manager of Dolce Bad Nauheim, Dolce's Hotel & Conference Destination near Frankfurt, Germany, Mr. Prokop will manage Dolce's Conference & Event location BallhausForum Munich while at the same time support Dolce International's expansion in Germany. ...
Marla Preston, General Manager of the Radisson Plaza Hotel Saskatchewan, Regina, Named the Brand's Top Manager in The Americas / May 2007...
February 28, 2007
Hotel Online Special Report TORONTO, ON. (May 23, 2007) Radisson Hotels Worldwide honored its top-performing hotels and named a Canadian as its top General Manager at its Global Business Conference in Paris, France. Marla Preston, General Manager of the Radisson Plaza Hotel Saskatchewan, Regina, was named the brand's top manager in The Americas and was presented with the Esprit Award. This prestigious award is presented annually to the top manager, who establishes a high level of employee and guest engagement, is recognized for excellence in guest services, RevPAR and profit growth, and who is an active participant within...
Comfort Suites Tunes to Hotel Technologies for Brand Standard MP3 Alarm Clock / May 2007...
February 28, 2007
Hotel Online Special Report Comfort Suites Tunes to Hotel Technologies for Brand Standard MP3 Alarm Clock As part of an initiative to enhance the guest experience across its Comfort Suites brand, Choice Hotels International selects the CS1233BA alarm clock with MP3 line-in and Auto-Set Preset Icon Tuning Buttons as a required standard at all domestic properties RAHWAY, N.J. MAY 18, 2007 Hotel Technologies, a company that designs, develops, engineers and manufactures state-of-the-art intelligent electronic products for hotels and resorts, has been selected by Choice Hotels International, Inc. (NYSE: CHH) ...
Sale of Sheraton Hotel Oklahoma City Arranged by Molinaro Koger / May 2007...
February 28, 2007
Hotel Online Special Report Sale of Sheraton Hotel Oklahoma City Arranged by Molinaro Koger Phoenix, Arizona April 30, 2007 Molinaro Koger (MK), announced today that the firm marketed and structured the sale of the Sheraton Hotel Oklahoma City to American Property Management Corporation (APMC) on behalf of an affiliate of Blackstone Real Estate Acquisitions V LLC. Following the sale, the 395-room upscale hotel will retain the Sheraton brand and undergo a $3.8 million renovation to public spaces. Set in Oklahoma Citys famed Bricktown area, the Sheraton OKC is one of the citys premier destinations as ...
Molinaro Koger Structures Sale of Washington Marriott Hotel on behalf of Angelo, Gordon & Co / May 2007...
February 28, 2007
Hotel Online Special Report Molinaro Koger Structures Sale of Washington Marriott Hotel on behalf of Angelo, Gordon & Co Washington, DC May 2, 2007 Molinaro Koger (MK), announced today that the firm marketed and structured the sale of the Washington Marriott Hotel and retail complex to Rockpoint Group and Highgate Hospitality for an undisclosed amount on behalf of Angelo, Gordon & Co., Amerimar Enterprises, and Greenebaum & Rose Associates. Following the sale, the 472-room upscale business hotel will retain the Marriott brand and continue to be managed by Marriott International. This asset was truly a rare a...
1st quarter 2007 Sends The French Hotel Industry Towards New Heights / May 2007...
February 28, 2007
Hotel Online News for the Hospitality Executive 1st quarter 2007 Sends The French Hotel Industry Towards New Heights May, 2007 Results of corporate operated hotel chains by category in France Cumulated results from January to March 2007 Occupancy rate03/07 Change OR (pts) Avg. Daily Rates 03/07 ChangeADR % RevPAR 03/07 Change RevPAR % 0*/1* 64,8% 0,7 36,1 4,5% 23,4 5,6% 2* 61,9% 0,6 61,7 4,7% 38,2 5,7% 3* 57,1% 3,0 90,5 ...
Molinaro Koger Advises Ashford Hospitality Trust in Disposition of the Embassy Suites Phoenix Airport / May 2007...
February 28, 2007
Hotel Online Special Report Molinaro Koger Advises Ashford Hospitality Trust in Disposition of the Embassy Suites Phoenix Airport Phoenix, Arizona May 7, 2007 Molinaro Koger (MK), announced today that the firm advised Ashford Hospitality Trust (NYSE AHT) in the disposition of the Embassy Suites Phoenix Airport. Acquired by NCH Corporation for $25 million, the hotel is ideally located just minutes from Sky Harbor Airport and the trendy downtowns of Scottsdale and Tempe. The 229-all-suite asset marks the sixth hotel property owned by NCH in the state of Arizona. Due to its proximity to the airport, The Embassy ...
Matthew J. Hart to Become Chief Executive Officer of Hilton Hotels Corporation Effective Jan. 1, 2008; Will Be Hilton's Fourth CEO – Follo
February 28, 2007
Hotel Online News for the Hospitality Executive Matthew J. Hart to Become Chief Executive Officer of Hilton Hotels Corporation Effective Jan. 1, 2008 . Will Be Hilton's Fourth CEO - Following Conrad N. Hilton, Barron Hilton and Stephen F. Bollenbach BEVERLY HILLS, Calif. - May 24, 2007 - The Board of Directors of Hilton Hotels Corporation (NYSE:HLT) announced today that Matthew J. Hart, the companys president and chief operating officer, will assume the role of president and chief executive officer effective January 1, 2008. Mr. Hart, 54, who was also elected to the companys board in January 2007, wil...
Mary Harris Appointed Executive Director Santa Ynez Valley Visitor Association / May 2007...
February 28, 2007
Hotel Online News for the Hospitality Executive Mary Harris Appointed Executive Director Santa Ynez Valley Visitor Association Santa Ynez Valley, Santa Barbara County, California April 30, 2007 - Santa Ynez Valley Visitor Association (SYVVA) Board President Mike Hendrick announced that Mary Harris was appointed Executive Director as of April 16, 2007. She is responsible for providing professional leadership in marketing and fund-raising to the 100-member not-for-profit organization that promotes year-round tourism in the Santa Ynez Valley communities of Ballard, Buellton, Los Alamos, Los ...
MGM MIRAGE Reports Gains in its Diversity Initiative in Key Areas Such as Human Resources, Purchasing, Construction and Corporate Philanthropy / May 2
February 28, 2007
Hotel Online Special Report MGM MIRAGE Reports Gains in its Diversity Initiative in Key Areas Such as Human Resources, Purchasing, Construction and Corporate Philanthropy LAS VEGAS, May 23, 2007 - MGM MIRAGE today announced that its Diversity Initiative continues to experience gains in key areas such as human resources, strategic sourcing, construction and corporate philanthropy. Details of the company's performance are published in its Annual Diversity Report released today. Since 2000, MGM MIRAGE has reported its diversity performance to demonstrate transparency and accountability. This year the report focused on t...
Gamal Aziz to Head Up MGM MIRAGE's New Subsidiary Focused on Extending its Brand to New Luxury Hotel Development Around the World / May 2007...
February 28, 2007
Hotel Online News for the Hospitality Executive Gamal Aziz to Head Up MGM MIRAGE's New Subsidiary Focused on Extending its Brand to New Luxury Hotel Development Around the World LAS VEGAS, May 29, 2007 - MGM MIRAGE (NYSE: MGM) announced today the formation of MGM MIRAGE Hospitality, LLC, a new corporate subsidiary principally focused on extending the company's renowned hotel brands and developing new luxury hotel brand concepts for destinations in the U.S. and abroad. MGM MIRAGE Hospitality will initially work with recently announced joint venture partners Mubadala Development Company of Abu Dhabi and Diaoyutai ...
Benchmark Hospitality Appoints Michael Bublitz Controller for Stonewall Resort, Roanoke, West Virginia / May 2007...
February 28, 2007
Hotel Online Special Report Benchmark Hospitality Appoints Michael Bublitz Controller for Stonewall Resort, Roanoke, West Virginia The Woodlands (Houston), Texas, May 2007 - Benchmark Hospitality International has announced the appointment of Michael Bublitz as controller for Stonewall Resort, the award-winning property located in Roanoke, West Virginia. Floyd Hunter, general manager, made the announcement. "It is with great pleasure that I welcome Michael to Benchmark Hospitality at Stonewall Resort," stated Mr. Hunter. "He brings diverse professional experience to his new role, including working with golf...
Michael D. Allen Appointed General Manager at The Providence Biltmore / May 2007...
February 28, 2007
Hotel Online Special Report Michael D. Allen Appointed General Manager at The Providence Biltmore Allen Brings More than 23 Years of Experience to his New Role at Providences Most Historic Luxury Hotel PROVIDENCE, Rhode Island, May 29, 2007 Grand Heritage Hotel Group announced that Michael D. Allen has been named General Manager of the Providence Biltmore Hotel, the hotel that for more than 85 years has been synonymous with luxury, history and the culture in Rhode Islands capital city. In his position, Allen will be responsible for all operations at the hotel, including the propertys front and back offic...
Mariann Aherne and Craig J. Troxell Named Respectively General Manager and Director of Sales for the Premiere Hotel and Suites in New Haven, Connectic
February 28, 2007
Hotel Online News for the Hospitality Executive Mariann Aherne and Craig J. Troxell Named Respectively General Manager and Director of Sales for the Premiere Hotel and Suites in New Haven, Connecticut New Haven CT (May 4, 2007) - The Saunders Hotel Group, LLC has named Mariann Aherne as the General Manager and Craig J. Troxell as Director of Sales for the Premiere Hotel and Suites at 3 Long Wharf Drive in New Haven. An affiliate of Saunders Hotel Group recently purchased the hotel and has announced plans for a $3.5 million renovation. Mariann Aherne joins Saunders as the General Manager of the Premiere Hotel and Suites...
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February 28, 2007
Hotel Online Special Report Luxury Link Anniversary Special Sold Out! Los Angeles, CA May 4, 2007. Luxury Links anniversary promotion was extremely well received across a broad spectrum in the luxury market, including independent hoteliers, boutique tour operators and corporate interests. Released only ten days ago, the Direct Response campaigns at the $15,000 anniversary rate flew off the shelves. We were very pleased with the response, says President, Diane McDavitt. The industry recognizes the value in gaining direct access to our affluent database; and the new partners were thrilled to get in at...
Luxe Worldwide Hotels Expands Its Portfolio of Acclaimed Resorts with Southern California's Historic Mission Inn Hotel & Spa / May 2007...
February 28, 2007
Hotel Online Special Report Luxe Worldwide Hotels Expands Its Portfolio of Acclaimed Resorts with Southern California's Historic Mission Inn Hotel & Spa Los Angeles, CA, April 30, 2007 - Luxe Worldwide Hotels (www.luxehotels.com), a leading provider of marketing services within the hospitality industry, proudly announces the addition of the Mission Inn Hotel & Spa (www.missioninn.com). The Inn is a famed hotel with a long and distinguished past in the heart of Southern California's downtown Riverside, close to beautiful sites, antique shopping and museums. The property's distinctive Spanish architecture evokes the beaut...
Luxe Worldwide Hotels Expands European Offices / May 2007...
February 28, 2007
Hotel Online Special Report Luxe Worldwide Hotels Expands European Offices Los Angeles, CA, April 25, 2007 - Luxe Worldwide Hotels (www.luxehotels.com), a leading provider of marketing services within the hospitality industry, proudly announces the opening of new offices in London and Athens, led, respectively, by Viola Ncube and Myrto Sofianou. Both individuals have extensive international experience, having worked for various premier hotels and management companies. These new offices in Lodon and Athens further expand Luxe's presence in Europe, and strengthen our influence among high-end tourists and business travele...
What Percent of Your Customers are Loyalists? Building Guest Loyalty / Jonathan Barsky and Lenny Nash / May 2007...
February 28, 2007
Hotel Online Special Report What Percent of Your Customers are Loyalists? Building Guest Loyalty by Jonathan Barsky, Lenny Nash, May 2007 The future of your business is largely determined by keeping your customers happy and coming back.But how well you understand and monitor the impact you have on your customers can have a profound effect on the growth and success of your business. A popular model that provides a differentiated view of customer loyalty is the Apostle Model, developed at Harvard Business School. Based on satisfaction and loyalty, this approach segments customers into four quadrants: Loyalists, Hostag...
Buffalo Lodging Associates, LLC Appoints Helene Loiselle as Director of Sales for Hampton Inn Marlborough, Massachusetts / May 2007...
February 28, 2007
Hotel Online News for the Hospitality Executive Buffalo Lodging Associates, LLC Appoints Helene Loiselle as Director of Sales for Hampton Inn Marlborough, Massachusetts MARLBOROUGH, MA, May 10, 2007 Buffalo Lodging Associates, LLC has appointed Helene Loiselle as Director of Sales for Hampton Inn Marlborough, located at 277 Boston Post Road in Marlborough, Massachusetts. The 144 room hotel opened on March 1, 1999. Helene comes into her new position with over twenty years of experience in hospitality and sales management. She began her career as Director of Sales & Catering for the Radisson Hotel in Ch...
