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What is Customer Service Like at the Level of Creating Memorable Experiences; How Do You Create It? What Does it Look Like?/ Peter McAlpine / May 20
February 28, 2006
Hotel Online Special Report What is Customer Service Like at the Level of Creating Memorable Experiences . How Do You Create It? What Does it Look Like? By Peter McAlpine, May 2006 There is now growing recognition in the hospitality industry that providing customer service at the level of customer satisfaction is no longer acceptable, and that creating truly memorable experiences (CTME) is the minimum standard. But what does service at this level look like, and how do you create it? CTME is a very spiritual and creative level of service, which has little to do with what one encounters in so many 5-star h...
Carol Mellon and Marie Pennington-Buonanno Join Hersha Hospitality Management as Regional Directors of Sales / May 2006...
February 28, 2006
Hotel Online Special Report Carol Mellon and Marie Pennington-Buonanno Join Hersha Hospitality Management as Regional Directors of Sales May 24, 2006 - Hersha Hospitality Management (HHM), a hotel management company of nationally franchised, midscale and upscale hotels in the eastern United States, announced today that Carol Mellon and Marie Pennington-Buonanno have joined HHM as regional directors of sales. Mellon will be responsible for sales activity in the New Jersey and Philadelphia markets, while Pennington-Buonanno will oversee sales efforts in the Connecticut and Massachusetts markets. Collectively, they will ...
CIM Group Signs Joie de Vivre to Manage The Strand Hotel in Huntington Beach, California / May 2006...
February 28, 2006
Hotel Online Special Report CIM Group Signs Joie de Vivre to Manage The Strand Hotel in Huntington Beach, California HOLLYWOOD - May 19, 2006 -- CIM Group has signed San Francisco-based Joie de Vivre Hospitality, the largest boutique hotel company in California, to manage its new luxury hotel at The Strand in Huntington Beach now under construction across from the Huntington Beach Pier on Pacific Coast Highway. The hotel will be the first premier boutique hotel on the coast between Laguna Beach and Palos Verdes. The 150-room hotel will occupy one of four structures that comprise The Strand, a $90 milli...
Istria's Housekeeper; The Property Rental Market in Istria, Croatia Has Grown Markedly, Now often Referred to as the New Tuscany / Barry Napier /
February 28, 2006
Hotel Online Special Report Istria's Housekeeper . The Property Rental Market in Istria, Croatia Has Grown Markedly, Now often Referred to as the New Tuscany by Barry Napier German, French and other savvy Europeans discovered Istria as a new property investment area a while ago. The British are latecomers to this gem of a country, so investment opportunities are now more competitive. Because of this, few low-price bargains are left, but prices are still good. Even homes only part-built have seen a huge rise in return. But, when Croatia joins the E.U. in 2008, prices will rocket. So, opportunities are still there for...
The Caribbean Hotel Industry Conference Set for June 25-28, 2006 in Miami; Focus on Strategic Approaches for the Caribbean Hotel Sector to Respond to
February 28, 2006
Hotel Online Special Report The Caribbean Hotel Industry Conference Set for June 25-28, 2006 in Miami - Focus on Strategic Approaches for the Caribbean Hotel Sector to Respond to the Global Tourism Challenge SAN JUAN, Puerto Rico (May 11, 2006) The members of the Caribbean Hotel Association (CHA) will convene at the annual Caribbean Hotel Industry Conference, better known as CHIC 2006, to be held June 25-28, 2006, at the Hyatt Regency Miami, in Florida, in association with American Express. The agenda of the four-day conference will be in tune with CHAs mission to optimize the full potential of the Caribbean h...
Carlos Cerda Named General Manager of the 144-room Hampton Inn in Marlborough, Massachusetts / May 2006...
February 28, 2006
Hotel Online Special Report Carlos Cerda Named General Manager of the 144-room Hampton Inn in Marlborough, Massachusetts Buffalo, NY, May 22, 2006 Buffalo Lodging Associates, LLC has appointed Carlos Cerda as general manager of the 144-room Hampton Inn, located at 277 Boston Post Road in Marlborough, Massachusetts. Carlos comes to the property with six years experience as a hotel general manager of various brands including: Fairfield Inn by Marriott, Comfort Inn by Choice Hotels, and LaQuinta Inn. He has also held positions with Hyatt International at the Hyatt Regency in Dallas and with Motel 6 w...
Interstate Hotels & Resorts Names Christopher L. Bennett Executive Vice President and General Counsel / May 2006...
February 28, 2006
Hotel Online Special Report Interstate Hotels & Resorts Names Christopher L. Bennett Executive Vice President and General Counsel ARLINGTON, Va., May 5, 2006 Interstate Hotels & Resorts (NYSE: IHR), the nations largest independent hotel management company, today announced that Christopher L. Bennett has been named executive vice president and general counsel. Bennett served as senior vice president and general counsel of Interstate and its predecessor companies since 1998 and of MeriStar Hospitality Corporation, a hotel real estate investment trust (REIT), between 1998 and 2003, when the two companies concluded t...
Carlson Companies Promotes Carmen Baker to Vice President of Diversity / May 2006...
February 28, 2006
Hotel Online Special Report Carlson Companies Promotes Carmen Baker to Vice President of Diversity MINNEAPOLIS (May 12, 2006) Carlson Companies has promoted Carmen Baker to vice president of diversity. In her new role, Baker will lead the company-wide Diversity Center of Expertise (COE) and report to Jim Porter, Carlson's executive vice president of human resources. Baker will become a member of the Carlson Human Resources Leadership Council and continue to serve on the Diversity Advisory Team and Multi-Cultural Committee. Baker also will be responsible for establishing a long-term diversity strategy al...
Hotel-Online and BuildCentral Add/Update 54 Hotel Projects to the New Hotel Construction Projects Database / May 2006...
February 28, 2006
Hotel Online Special Report Hotel-Online and BuildCentral Add/Update 54 Hotel Projects to the New Hotel Construction Projects Database Chicago, IL. May 15, 2006 - Hotel-Online and BuildCentral have added or updated 54 hotel projects in the last two weeks to the New Hotel Construction Projects database. Notable projects entered in the last two weeks include: Trump Tower Denver, Denver CO Luxury Hotel, Asheville NC Hilton Homewood Suites, Las Vegas NV MainStay Suites Hotel, Columbia SC Rosemont Walk, Rosemont IL Miyako Hotel Torrace, Torrance CA Signature Tower, Nashville TN ...
Hotel-Online and BuildCentral Add/Update 43 Hotel Projects to the New Hotel Construction Projects Database / May 2006...
February 28, 2006
Hotel Online Special Report Hotel-Online and BuildCentral Add/Update 43 Hotel Projects to the New Hotel Construction Projects Database Chicago, IL. May 1, 2006 - Hotel-Online and BuildCentral have added or updated 43 hotel projects in the last two weeks to the New Hotel Construction Projects database. Notable projects entered in the last two weeks include: Courtyard by Marriott, Pensacola FL Hampton Inn, Baton Rouge LA Hotel, Blairsville PA Key Lime Cove, Gurnee IL Golden Gulf Casino, Biloxi MS Microtel Inn and Suites, Hattiesburg MS Boutique Hotel, Milwaukee WI Embass...
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February 28, 2006
Hotel Online Special Report Charleston Waterfront Developer Sponsors Lowcountry Offering; Richard H. Coen to Build 165-Unit Condo-Hotel on Prime Shem Creek Property New York, NY May 4, 2006 - Broad Street Advisors, LLC of New York announces its appointment as exclusive advisor to Lowcountry Capital, LLC for the provision of structured services relating to debt, equity, or possible sale of the Mount Pleasant development opportunity. Broad Street Advisors provided advisory services to Coen Capital, LLC for the $141 million development of Tides Condominiums in Charleston. Mr. Coens latest venture, The Lan...
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February 28, 2006
Hotel Online Special Report British Hoteliers Voice Concerns Over the New Hotel Rating System - Diamonds Arent Forever! By Barry Napier, May 2006 The English Riviera can get quite hot in summer. In 2006 it got even hotter under the collar. Torbay is a genteel place, with a high concentration of places to stay: hotels, guesthouses, B&Bs. Owners usually try to better their best in an effort to woo customers, taking real pride in giving quality for money. They now fear the latest changes in the hotel rating system will lose trade and even drive some owners into liquidation. Mostly it all comes down...
Ralph Lauren's Double RL Filet; Restaurants Seeing the Benefit of Selling Brand Name Meat / May 2006...
February 28, 2006
Hotel Online News for the Hospitality Executive By Phil Vettel, Chicago Tribune Knight Ridder/Tribune Business News Apr. 27, 2006 - I'm sitting in Harry Caray's restaurant, perusing the steak menu. Not the restaurant's regular menu of USDA prime steaks; been there, tasted that. No, tonight I'm checking out Harry Caray's special menu of Tallgrass steaks--organic, grass-fed beef from Tallgrass Beef Company. Harry's is the only steakhouse in Chicago--make that the country--that serves Tallgrass steaks. But they're not the only restaurant seeing the benefit of sel...
Affiliate of Westmont Hospitality Group Acquiring Boykin Lodging Company for Approximately $416 million / May 2006...
February 28, 2006
Hotel Online Special Report Affiliate of Westmont Hospitality Group Acquiring Boykin Lodging Company for Approximately $416 million May 22, 2006 - Boykin Lodging Company (the "Company"), a hotel real estate investment trust, today announced that it has entered into a definitive merger agreement to be acquired by Braveheart Holdings LP ("Braveheart"), an affiliate of Westmont Hospitality Group ("Westmont") and Cadim Inc., a division of Caisse de depot et placement du Quebec, in a cash transaction valued at approximately $416 million, including debt. In the transactions contemplated by the merger agreement, each common s...
A 1,000-room Hilton and a 500-room Waldorf=Astoria Planned for Bonnet Creek Adjacent to Walt Disney World Resort; The First Ground-up Waldorf=Astoria
February 28, 2006
Hotel Online Special Report A 1,000-room Hilton and a 500-room Waldorf=Astoria Planned for Bonnet Creek Adjacent to Walt Disney World Resort; The First Ground-up Waldorf=Astoria Hotel to be Built Since the Original in New York ORLANDO, Fla. - May 31, 2006 -- Hilton Hotels Corporation (NYSE:HLT) announced plans today to build a 1,000-room Hilton and a 500-room Waldorf=Astoria at Bonnet Creek, a resort development adjacent to the Walt Disney World Resort. Construction of the project is currently in the design phase and is on schedule to break ground by the end of 2006 and to open in the summer of 2009. GEM Realty Capita...
Blue Square Studios' Hospitality ToolkitTM Levels the Web Presence Playing Field for Hotels / May 2006...
February 28, 2006
Hotel Online Special Report Phoenix AZ (April 28, 2006) -- Blue Square Studios' Hospitality ToolkitTM is the choice of chains, management companies, large hotels and resorts -- and individual competitive properties who find that a strong and dynamic presence online levels the sales and marketing playing field and generate revenues that rival their larger competitors. Blue Square Studios is known for its ability to create award-winning e-marketing presences for its clients. The Hospitality ToolkitTM is the web presence management suite of choice for savvy hospitality marketers who prize its capabilities that allow them to an...
A Top Golfing Destination in Phuket, The Blue Canyon Country Club, Exits Bankruptcy Court / May 2006...
February 28, 2006
Hotel Online Special Report A Top Golfing Destination in Phuket, The Blue Canyon Country Club, Exits Bankruptcy Court Bangkok, 30 May, 2006 - The Central Bankruptcy Court in Bangkok today announced a welcomed decision that allows Murex Co Ltd, Blue Canyon Country Clubs holding company, to officially exit its debt restructuring process under the administration of the Central Bankruptcy Court. This decision follows closely on the announced release of title deeds by Blue Canyon in March 2006 to buyers of condominium units and villa land plots, enabling them to be registered as owners of their property at Blue Canyon. T...
After Three Years of Planning, Arrowood Development Begins Building Cascade Highlands, a Destination Resort and Golf Course Near Bend, Oregon / May
February 28, 2006
Hotel Online News for the Hospitality Executive By Jeff McDonald, The Bulletin, Bend, Ore. Knight Ridder/Tribune Business News May 27, 2006 - After nearly three years of planning, developers of Cascade Highlands destination resort plan to break ground next week on the high-end development west of Bend. Arrowood Development LLC of Bend, owned by Don Bauhofer and John Lietz, on Friday finalized their purchase of 700 acres of land for $31 million. Arrowood will begin building an 18-hole championship golf course next week that is slated for completion in spring 200...
Thirty Two Benchmark VPs, Managing Directors & General Managers Clean Up Museum's Rail Yard in Chattanooga / May 2006...
February 28, 2006
Hotel Online Special Report Thirty Two Benchmark VPs, Managing Directors & General Managers Clean Up Museum's Rail Yard in Chattanooga Move 96 Tons, Put Benchmark's Hometown Hospitality in Action Again The Woodlands (Houston), Texas, May 2006 ... Thirty two of Benchmark Hospitality International's vice presidents, managing directors and general managers recently concluded their Annual General Manager's Meeting by donning work gloves, flexing their muscles and joining together to clean up the Tennessee Valley Railroad Museum's East Chattanooga Rail Yard. ...
The Dow Hotel Company Completing Multi-million Dollar Renovation at the 353 room Doubletree Hotel in Bellevue, Washington; Will Rebrand the Hilton Bel
February 28, 2006
Hotel Online Special Report The Dow Hotel Company Completing Multi-million Dollar Renovation at the 353 room Doubletree Hotel in Bellevue, Washington; Will Rebrand the Hilton Bellevue Bellevue, WA April 28, 2006The Dow Hotel Company, LLC (DHC) announced today that it will rename its 353 room Doubletree Hotel in Bellevue, Washington, to The Hilton Bellevue. The hotel is currently undergoing a multi-million dollar renovation and conversion which will be completed in June 2006. A year ago, DHC acquired the hotel and reached an agreement with Hilton Hotel Corporation to transform it to the Hilton Familys p...
Belfonti Capital Partners Acquires Former Wyndham Resort, Spa & Casino on Island of Aruba in $230 Million Transaction; Plans to Renovate and Rebrand t
February 28, 2006
Hotel Online Special Report Belfonti Capital Partners Acquires Former Wyndham Resort, Spa & Casino on Island of Aruba in $230 Million Transaction; Plans to Renovate and Rebrand to Westin NEW YORK - May 9, 2006 -- Belfonti Capital Partners today announced the acquisition of the Aruba Resort, Spa & Casino, formerly known as the Wyndham Resort (www.arubaresortspa.com), a 478-key luxury resort located in Palm Beach, Aruba in an off-market transaction valued at $230 million. Acquisition and renovation financing was provided by Wachovia Bank. The Aruba Resort, Spa & Casino is the largest hotel in Aru...
Baltimore Area Convention and Visitors Association Finalizes Branding and Marketing Initiative; Get in on it / May 2006...
February 28, 2006
Hotel Online Special Report Baltimore Area Convention and Visitors Association Finalizes Branding and Marketing Initiative; "Get in on it" BALTIMORE - May 25, 2006 - The Baltimore Area Convention and Visitors Association (BACVA) unveiled today a major new branding and marketing initiative to attract visitors to Baltimore before BACVA members and stakeholders at the Hippodrome Theatre. The brand platform is designed to raise Baltimores awareness with the traveling public by positioning the city as a unique, exciting and desirable destination for leisure travel, conventions, meetings, day-trips and group tours. . ...
Ben Koopman Named VP of Operations, Jackson Hospitality Services / May 2006...
February 28, 2006
Hotel Online Special Report Ben Koopman Named VP of Operations, Jackson Hospitality Services May, 2006, Jackson Hospitality Services announces the promotion of Mr. Ben Koopman to Vice President of Operations. Mr. Koopman has over 10 years of hotel management experience with such hotels as Sheraton, Holiday Inn, Marriott, and La Quinta. Mr. Koopman is responsible for the operations of all JHS managed hotels. He is assisted by Mr. Cory Jackson Jr. who is responsible for new construction and renovations and Mr. Neal Jackson who is the corporate director of sales for JHS. This is a great team of professional hotel oper...
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February 28, 2006
Hotel Online Special Report Brian Dees, Director of Golf at Barton Creek Resort & Spa in Austin, Texas Named One of Golf Inc.s Most Admired Operators AUSTIN, Texas May 23, 2006 Brian Dees, Director of Golf at Barton Creek Resort & Spa in Austin, Texas, has been recognized by Golf Inc. magazine as one of the top 20 Most Admired Operators in 2006. The honorees appear in the May 2006 issue of the publication. This is the second year the Golf Inc. editors have recognized leaders in the golf industry with this honor. Golf Inc. states, At a time when most golf courses across the nation have struggled to sta...
