Analysis-Companies Boost Social and Climate Reporting Amid ESG Backlash
November 4th, 2024
White Lodging Set to Open Kimpton Santo in San Antonio, Texas
Kimpton Hotels & Restaurants | August 26, 2024
SAN ANTONIO, TX (August 26, 2024) – White Lodging and Kimpton Santo, part of IHG Hotels & Resorts’ luxury and lifestyle portfolio, are thrilled to announce Kimpton Santo will open on Thursday, Aug. 29, 2024. Kimpton Santo is located at 431 S. Alamo and stands at the forefront of a new wave of hospitality destinations in the city, offering a truly exceptional luxury lifestyle hotel experience. The property, complete with four luxe food and beverage outlets, creates a new culinary destination alongside the 347 luxury guest rooms and suites that melds the rich history of the area with premier service and modern amenities. Kimpton San...
How Much Wellness Actually Impacts Hotel Revenue
Book4Time Inc. | August 26, 2024
With wellness tourism booming and more hotels and resorts implementing wellness programs, what does it all mean in terms of hotel revenue? The Wellness Real Estate Report 2024 by RLA Global, with statistical support from HotStats, offers some answers to this question. The report evaluates hotel performance in 2023 using data from P&L benchmarking company HotStats, which covers more than 11,000 hotels worldwide. Hotels are broken down into three categories: Major wellness: annual wellness and leisure revenue exceeds US$1 million or more than 10% of total hotel revenues. Minor wellness: annual wellness and leisure revenue is l...
USALI 12th Revised Edition, Deep Dive: Part II All-Inclusive Hotels
HFTP | August 26, 2024
Just released, the Uniform System of Accounts for the Lodging Industry (USALI) 12th Revised Edition has been meticulously updated by the Global Finance Committee (GFC) with guiding principles to enhance transparency in reporting, broaden data sets to better inform decision-making, and align with contemporary practices. To support its release, GFC members are also presenting a series of webinars. Be sure to register for the monthly “USALI 12th Revised Edition, Deep Dive” webinars running through September 2024. Accompanying the webinars are correlating blog posts, including this one for the webinar “USALI 12th Revised Edition Deep D...
Transforming Hotel Front Desk Services for a Better Guest Experience
EHL | August 26, 2024
In this blog, we’ll explore how the front desk is adapting to meet modern guest expectations. You'll also learn about the essential duties of a front desk receptionist, the challenges they face, and innovative solutions that are redefining their role. By the end of this post, you'll have a deeper understanding of how these changes are shaping the future of the hospitality industry. The changing face of the hospitality industry The hospitality industry is undergoing rapid change, driven by technology and shifting customer expectations. Today, successful hotels prioritize creating great guest experiences over simply providing a place to s...
Canadian Lodging Outlook Quarterly 2024-Q2
HVS | August 26, 2024
HVS and STR are pleased to provide you with the quarterly report of the Canadian Lodging Outlook. Each report includes occupancy (occ), average daily rate (ADR), and revenue per available room (RevPAR) for six major markets. If you would like detailed hotel performance data for all of Canada, STR offers the Canadian Hotel Review, which is available by annual subscription. For further information, please contact: info@str.com or +1 (615) 824-8664. HVS Canada performs major portfolio appraisals and single-asset consulting assignments and valuations from coast to coast. Our professional team is expert in appraisal work, feasibili...
Hilton Signs New Agreement for Iconic Hilton Munich Park Hotel
Hilton | August 26, 2024
MUNICH, GERMANY – Hilton today announced the signing of a new long-term agreement for Hilton Munich Park with a joint venture company of Commerz Real AG and Hines. Hilton will continue to manage the property following a visionary redevelopment by the owners as part of the mixed-use Tucherpark project in Munich. Hilton Munich Park will be integral to the new Tucherpark, a circular city project being developed by the Commerz Real and Hines joint venture. This innovative project will blend residential, retail, office, and hospitality spaces, creating a dynamic new destination and community. The reimagined Hilton Hotels & Resorts pro...
Soldiering On: 15 Fun Facts About IHG Army Hotels as It Celebrates 15 Years of Serving the Military Community
IHG Hotels & Resorts | August 26, 2024
Nearly two decades ago, the U.S. Army established the Privatization of Army Lodging (PAL) program to improve the conditions of – and ensure long-term viability for – temporary on-post lodging facilities. In 2009, IHG joined the effort as the Army’s exclusive partner with a mission to deliver exceptional hotel stay experiences tailored to the unique needs of military service members, families and guests. Fifteen years later, IHG Army Hotels continues to serve as the exclusive operator of hotels across 40 military installations throughout the U.S. and Puerto Rico. Leveraging the trusted quality of its renowned and well-loved Holiday In...
IHG Hotels & Resorts Seals Two-Hotel Deal in Quang Binh, Vietnam
IHG Hotels | August 26, 2024
Ho Chi Minh City, Vietnam – 26 August 2024: IHG Hotels & Resorts (IHG), one of the world’s leading hotel companies, today announces a two-hotel deal with Hai Thanh Hung Investment Joint Stock Company and Vietnam Royal Investment and Construction Co., Ltd (VRIC) in Quang Binh province. The multiple property agreement includes 68-villa property voco Quang Binh Resort and 232-room Crowne Plaza Quang Binh City Centre. voco hotels, IHG’s fastest growing premium brand, will welcome guests next year as voco Quang Binh Resort joins voco Ma Belle Danang in Vietnam which is quickly becoming a popular choice for leisure and busine...
NH Hotels & Resorts Makes Indian Ocean Debut With Opening of NH Maldives Kuda Rah Resort
NH Hotels | August 26, 2024
Bangkok, August 26, 2024 – Minor Hotels, a leading hospitality group with more than 550 hotels in 56 countries, has announced the arrival of the first NH Hotels & Resorts branded property in the Indian Ocean, with NH Maldives Kuda Rah Resort set to open its doors on September 1st, 2024. Located in South Ari Atoll, approximately 25 minutes by seaplane from the capital Malé, NH Maldives Kuda Rah will offer marine enthusiasts unparalleled access to some of the world's most spectacular diving and snorkeling sites. Right in their backyard holidaymakers will find the legendary Kuda Ra...
AAHOA Announces Keynote Speakers, Full Agenda for HerOwnership Conference
AAHOA | August 26, 2024
ATLANTA, GA, August 26—Taking place next month, AAHOA's- Asian American Hotel Owners Association Third Annual HerOwnership Conference will feature a full agenda of speakers and sessions focused on helping women in hospitality gain the tools, knowledge, and connections they need to succeed in hotel ownership. The conference will be held September 12-13 in Redondo Beach, CA. Complete information and registration are available here. "As the son of a woman hotelier, I am well aware of the remarkable women who have shaped our industry and continue to drive it forward," said AAHOA Chairman Miraj S. Patel. "Their dedication, innovation, an...
Chileno Bay Resort & Residences, Auberge Resorts Collection Appoints Key Food & Beverage Members
Chileno Bay Resort & Residences, Auberge Resorts Collection | August 26, 2024
LOS CABOS, Mexico (August 26, 2024) – Chileno Bay Resort & Residences, Auberge Resorts Collection, a contemporary beachfront sanctuary in Los Cabos known for its culinary excellence is thrilled to announce strategic appointments within the food & beverage leadership team. Chef Orli del Angel has been promoted to Executive Chef, Chef Yvan Mucharraz returns to the brand as Culinary Experiences Director, and Santiago Canseco has been appointed as Director of Food & Beverage. These appointments underscore the brand’s commitment to offering one-of-a-kind culinary experiences. Together Chef del Angel and Mucharraz will continue to e...
Andaz Maui at Wailea Resort Welcomes New General Manager Richard Elliott
ANDAZ MAUI AT WAILEA RESORT | August 26, 2024
WAILEA, MAUI (August 26, 2024) – Andaz Maui at Wailea Resort, the luxurious 15-acre beachfront property situated on Maui’s premier southwestern coastline along Mōkapu Beach, is pleased to announce the appointment of Richard Elliott as the resort’s General Manager. With an impressive career spanning over two decades with Hyatt, Richard brings a wealth of experience and a passion for hospitality to his new role. “We are thrilled to welcome Richard back home to Andaz Maui,” said Mark Jennings, Senior Vice President of Field Operations, Lifestyle at Hyatt Hotels. “Richard’s extensive experience with the Hyatt brand and proven lea...
HSMAI Charters Two New Chapters: Greater Denver and Tennessee Valley
HSMAI | August 26, 2024
McLean, VA (Aug. 26, 2024) – The Hospitality Sales and Marketing Association International is thrilled to announce the chartering of two new chapters – Tennessee Valley and Greater Denver. These new chapters highlight HSMAI’s strategic priority to broaden the association's reach, focus on developing new markets, and enhance member value proposition through localized engagement. Based in Huntsville, Alabama, HSMAI’s Tennessee Valley Chapter was chartered on July 9, 2024, with a focus on building a strong community of hospitality professionals. The chapter’s inaugural event featured hospitality expert and speaker Bob Anderson wh...
ImageFIRST Announces 1st Annual ServiceSTARS Contest
ImageFIRST | August 26, 2024
10 hospitality professionals will be recognized nationally for representing the best in guest experience KING OF PRUSSIA, Pa., August 26, 2024 – ImageFIRST® is excited to announce the launch of its 1st Annual ServiceSTARS Contest, in which ImageFIRST Associates recognize exceptional hospitality professionals who go above and beyond to enhance the guest experience. SerivceSTARS celebrates individuals who align closely with ImageFIRST’s Values – Be Safe, Be Honest, Be Respectful and most of all, Be Remarkable. ImageFIRST’s Hospitality Division offers specialized programs and services in select markets, including Arkansas, ...
AHLA Statement on Court Ruling Against FTC Noncompete Rule
AHLA | August 26, 2024
WASHINGTON (Aug. 26, 2024) – American Hotel & Lodging Association (AHLA) Interim President & CEO Kevin Carey released the following statement after a federal judge in Texas blocked the Federal Trade Commission (FTC) from enforcing a rule that bans noncompete agreements. “The FTC overstepped its authority by approving a rule that allows federal interference in multitudes of business agreements across the country. In doing so, the FTC set a dangerous precedent for intruding into an area that has been regulated by the states throughout our nation’s history,” said AHLA Interim President & CEO Kevin Carey. “We applaud ...
Placemakr Partners With Jamestown To Launch Scout Living, a Purpose-Built Flex-Living Tower
Placemakr | August 22, 2024
WASHINGTON, August 22, 2024 -- Placemakr, a flexible-use hospitality and multifamily operator, today announced in partnership with Jamestown, new hospitality living concept Scout Living. Located at the vibrant Ponce City Market campus in Atlanta, the newly constructed tower has 405 fully furnished units and is now available for booking for flexible lengths of stay— from a single night to a week, month or longer. “Scout Living represents a new hospitality product in the U.S., and we couldn’t be more excited to partner with Jamestown on it. Since Placemakr’s founding 7 years ago, we have been working toward a world where truly flexib...
ChatGPT and AI in the Hotel Industry: Transforming Hospitality
Agilysys | August 22, 2024
The hotel industry is undergoing a transformative shift, largely driven by advancements in artificial intelligence technologies like ChatGPT. These innovations are not just reshaping customer service but are also revolutionizing how hotels operate, manage resources, and interact with guests. In an increasingly competitive landscape, AI offers tools that enhance guest experiences, optimize operations, and provide strategic insights, making it an indispensable part of modern hospitality. Enhancing Guest Experiences One of the most significant impacts of AI in the hotel industry is on guest interactions. ChatGPT, a conversational AI develo...
Hoteliers: For Those About to Rage…
Haydn Kramer | August 22, 2024
From Dylan Thomas, I quote: “Do not go gentle into that good night. Rage, rage against the dying of the light.” You my hotel friends are “the light”. My beloved hotel industry is always on the cutting edge, sooner or later. And lately there has been an onslaught of print, post, pod about just how we should be doing things. From industry insiders, seasoned hotel executives on CNBC, The Wall Street Journal, The New York Times and a million other industry publications, and of course LinkedIn, the world’s leading professional network, a la Microsoft. In the face of this, I’m going to help you vent. I’m not going to g...
Federal Per Diem Set for 2024/25: A Win for the Lodging Industry
Chelsey Leffet | August 22, 2024
The federal government per-diem rate is made up of a lodging allowance, a meals allowance, and an incidental expense allowance. The per-diem lodging rates, which set the maximum amount a federal traveler can reimburse, are based on the average rates for mid-priced hotels and are set annually by the U.S. General Services Administration (GSA). Since the 2005 fiscal year, federal lodging per-diem rates have been based on local average daily rate (ADR) data, less 5.0%. The rates are updated annually, with the next fiscal-year rates published in mid-August. For the 2025 fiscal year beginning October 1, 2024, the standard daily lodging allow...
Cendyn Names Jeffrey A. Cross New Chief Financial Officer
Cendyn | August 22, 2024
Senior Finance and Operations Executive with a proven ability to drive revenue growth set to enhance Cendyn’s fiscal position. Boca Raton, Florida – August 22, 2024: Cendyn, a global integrated hotel technology and services company, is excited to announce the appointment of Jeffrey A. Cross as Chief Financial Officer. As the Chief Financial Officer (CFO) Jeff will play a pivotal role in steering the financial strategy and operations of the company. As a key member of the executive team, Jeff will oversee financial planning, risk management, and reporting to ensure the company’s financial health by managing budgets, forecasting fu...
General Manager Deniz Akyuz Tapped to Lead AC Hotel Columbus Dublin
AC HOTEL COLUMBUS DUBLIN | August 22, 2024
DUBLIN, OHIO — August 2024 — AC Hotel Columbus Dublin is proud to welcome Deniz Akyuz as the new General Manager of the property. In his new role, Akyuz is responsible for spearheading day-to-day hotel operations and further enhancing guest experiences at the hotel. Previously the Regional Director of Food & Beverage for Life House Hotel Group in Miami, Fla., Akyuz has worked in the hospitality industry for over 20 years. Throughout this professional career, he has also held Director of Operations and General Manager positions at various premier hotels, resorts, restaurants, and major service operations across the globe. The AC ...
Susan Williams Joins Andaz Mayakoba as Director of Sales and Marketing
Andaz Mayakoba | August 22, 2024
RIVIERA MAYA, MX (August 22, 2024) – Andaz Mayakoba announced the appointment of Susan Williams as director of sales and marketing for the 214-room, luxury oceanfront resort in the heart of Riviera Maya. Williams brings a wealth of experience to the award-winning property with over 20 years of experience spanning sales, revenue marketing both at Hyatt and numerous other resorts throughout Mexico. “We are delighted to welcome Susan to the team. With her extensive experience and proven track record, we are confident Susan will bring invaluable expertise and fresh perspectives to the luxury resort,” said Cesar Moreno, Andaz Mayakoba g...
Matt Greene Returns to Hard Rock Hotel San Diego as New Managing Director
Hard Rock Hotel San Diego | August 22, 2024
Legacy Hard Rock Leader and Evolution Hospitality Veteran Brings Wealth of Industry Knowledge and a Visionary Approach Back to the Iconic Property in Gaslamp Quarter SAN DIEGO, CA. (AUGUST 22, 2024) – Hard Rock Hotel San Diego has announced the appointment of Matt Greene as the new Managing Director. Greene, a seasoned hospitality executive with an impressive track record, returns to the Hard Rock team where he previously served successfully as General Manager from 2008 to 2011. “We are delighted to welcome Matt Greene back to the Hard Rock Hotel San Diego family,” said Ace Patel, Owner Representative. “Matt’s extensive backgr...
Red Roof Inn La Marque Opens in Texas Following Renovation and Rebranding
Red Roof | August 22, 2024
LA MARQUE, TEXAS, Aug. 22, 2024 - Red Roof®, the leader in economy lodging, has announced the opening of the Red Roof Inn® La Marque, Texas, at 5201 Gulf Freeway. Owner Kenny Group LLC invested $700,000 into renovations at the property, which included updating bathrooms in the guest rooms; adding new bedding; and refreshing the lobby and pool area. Conveniently situated off I-45 and minutes from downtown La Marque, the 150-room Red Roof Inn La Marque offers guests free Wi-Fi, a free expanded cable package, free coffee in the lobby, meeting facilities and an outdoor pool open year-round as well as an on-property bar and lounge. All rooms i...
