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Market Metrix Announces Second Quarter 2005 Hospitality Index Results; New measure of guest problems show that hotel staff have biggest impact on loy
March 30, 2005
Hotel Online Special Report Market Metrix Announces Second Quarter 2005 Hospitality Index Results ... -- Customer Loyalty with hotels drops for first time since 9-11 -- . -- New measure of guest problems show that hotel staff have biggest impact on loyalty -- SAN RAFAEL, Calif. August 4, 2005 -- Market Metrix, LLC, the leading provider of market research services for the hospitality industry, today announced results of the Market Metrix Hospitality Index (MMHI) for the second quarter of this year. Ritz-Carlton, JetBlue Airways and Enterprise Rent-A-Car ranked number one in hotel, airline and rental car industry ...
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March 30, 2005
Hotel Online .Special Report Kevin Mitnick to Keynote Inaugural Transaction Security Summit; Worlds Most Famous Former Hacker to Address the Human Factors of Credit Card Security Las Vegas, NV, August 18, 2005 Kevin D. Mitnick, founder of Mitnick Security Consulting LLC and the world's most famous former hacker, will be the keynote speaker at the Transaction Security Summit, September 28 & 29 in Las Vegas, NV. This summit, which asks attendees Are Your S.A.F.E.? Secure Against Fraud Electronically, is sponsored by Shift4 Corporation and is designed to provide merchants and payment applications the informat...
The Mirage, the Hotel that Introduced the Concept of Destination Resort to the Las Vegas Strip in 1989, Ups the Ante on the Strip With 2005/2006 Trans
March 30, 2005
Hotel Online Special Report The Mirage, the Hotel that Introduced the Concept of Destination Resort to the Las Vegas Strip in 1989, Ups the Ante on the Strip With 2005/2006 Transformation LAS VEGAS, Aug. 2, 2005 - The Mirage, the hotel that introduced the concept of destination resort to the Las Vegas Strip in 1989, today announced details of a transformation intended to maintain its preeminent position in what has become an increasingly competitive tourism market. To recapture its leading-edge position, The Mirage will introduce new amenities including restaurants created by the world's most acclaimed designers...
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March 30, 2005
Mintek Mobile Data Solutions Featured in Managing the Lodging Operation, a New Book Published by Prentice Hall Companys WinTrack PM Solution Highlighted in Employee Scheduling Chapter DUNEDIN, FLA August 9, 2005 Mintek Mobile Data Solutions, the lodging industrys leading provider of asset management tools such as WinTrack PM, is featured prominently in a new book Managing the Lodging Operation. The book was written by Robert Christie Mill, Ph.D., and published by Prentice Hall, a division of Upper Saddle River, N.J.-based Pearson Education. Minteks preventive maintenance system, WinTrack PM, which alrea...
Middle East Hotel Industry Continues With More than Satisfactory Results / August 2005...
March 30, 2005
Hotel Online Special Report Middle East Hotel Industry Continues With More than Satisfactory Results Nicosia, August 26th 2005 Comparing the results of the two rolling 12-month periods; 2003-2004 and 2004-2005: + 17.8% RevPAR The increase of 13% in Average Room Rate, combined with the 2-point increase in Occupancy Rate, reflect the big picture within important markets in the Middle East area. Countries like Jordan, Oman, Qatar and UAE all recorded a remarkable rate of growth in RevPAR of no less than 45%, with Qatar reaching the highest increase of 65%. The Lebanese market though stands out from all the countries...
Poof! Many Miami Hotel Vanishing, Victims of the High-rise Condo/hotel Boom / August 2005...
March 30, 2005
Hotel Online News for the Hospitality Executive By Andres Viglucci, The Miami Herald Knight Ridder/Tribune Business News Aug. 14, 2005 - The Dupont Plaza, the Everglades Hotel, the big old downtown tire store . . . Poof! All vanished, victims of the high-rise condo boom. Now another one bites the dust: The obsolescent former Howard Johnson's on Biscayne Boulevard is to be imploded early today to make way for a 67-story condo tower. It won't be the last to go. Already coming down is 550 Brickell, the first office building on Brickell Avenue. It is now well under deconstruction...
Two Upscale Hotels Scheduled to Open this Fall in Meriden, Connecticut Destroyed by Fire; Sprinkler System a Week Away from Activation / August 2005
March 30, 2005
Hotel Online News for the Hospitality Executive By Claudia Van Nes, The Hartford Courant, Conn. Knight Ridder/Tribune Business News Aug. 7, 2005 - MERIDEN -- Two upscale hotels scheduled to open this fall on the Berlin Turnpike were destroyed by fire early Saturday, causing at least $5 million in damage just one week before the sprinkler system was to be activated at the larger of the two hotels. No one was injured in the three-alarm fire, whose cause will take some time to determine because of the extensive damage, fire and police officials said. The larger hotel, a 90-room Holiday ...
After $8 million in Renovations, Memphis's Downtown Radisson Hotel Morphes into an Upscale Doubletree Hotel / August 2005...
March 30, 2005
Hotel Online News for the Hospitality Executive By David Flaum, The Commercial Appeal, Memphis, Tenn. Knight Ridder/Tribune Business News Aug. 13, 2005 - With $8 million in renovations nearly done, the Downtown Radisson Hotel has morphed into a more upscale place with a new name and theme. Beginning Tuesday the 18-year-old hotel will be known as Doubletree with the theme "Soul of the City." "It's a great strategic move for the property," said Chuck Pinkowski, president of Pinkowski and Co., a Memphis hospitality consulting firm. The change began when Dallas-based Prism Hotels...
Marriott Update on Hurricane Katrina; 22 Hotels Temporarily Closed / August 30, 2005...
March 30, 2005
Hotel Online Special Report Marriott Update on Hurricane Katrina 22 Hotels Temporarily Closed Washington , DC - 30 August 2005 - Working closely with authorities throughout the Gulf Coast region and other areas affected by Hurricane Katrina, Marriott continues to provide for its guests and associates as best as conditions allow. Marriott has established a toll-free line for friends and families to call for information about guests and associates who may have been impacted by the hurricane. That number is 1-866-211-4610. (Outside the U.S. and Canada, the direct dial number is 402-390-3265.) Associates who h...
Marriott's Diversity Initiatives Add Five African American and Hispanic Owned Hotels Since May, 2005 / August 2005...
March 30, 2005
Hotel Online Special Report Marriott's Diversity Initiatives Add Five African American and Hispanic Owned Hotels Since May, 2005 BETHESDA, Md., Aug. 16, 2005 - Marriott International, Inc. (NYSE: MAR) today announced that its ambitious minority outreach efforts have resulted in the addition of five African American- and Hispanic-owned hotels since May, increasing its minority- and women-held hotels to nearly 300. The new minority-owned hotels are in Chicago, Atlanta, Virginia and Maryland, where two of the properties are located. "Marriott has made increasing the number of women and minority owners who do business with...
Creating a Marketing Success Story / August 2005...
March 30, 2005
Hotel Online Special Report Creating a Marketing Success Story August 29, 2005 - Today Im sorting through my pile of reading materials hoping to find the exact headline. Its no surprise: Thats what all marketers want. Times are tough and the demands being placed on you are that much tougher. Spend less; get more. What I do find when I peruse the trade publications is less exact. Headlines read, Achieved Higher Click-Through Rates or Response Rates Exceeded Our Expectations. Why dont you ever hear a simple statement like, we spent $X and made $Y. People dont like to talk about how much money theyr...
Kent Simmons, Mandarin Oriental Miami Hotel's Guest Relations Officer, Uses all Available Resources to Tailor Stays for VIPs / August 2005...
March 30, 2005
Hotel Online News for the Hospitality Executive By Jonathan Dubin, The Miami Herald Knight Ridder/Tribune Business News Aug. 29, 2005 -Kent Simmons has an eye for detail. As private eye and diplomat at one of the most luxurious locations in Miami -- the Mandarin Oriental Hotel on Brickell Key -- he uses all available resources to tailor the stays of the biggest VIPs to their exact likings. The Mandarin Oriental Hotel in Miami has 327 rooms, ornate restaurants and all the amenities you would expect from a hotel that attracts heads of state from around the world. The hotel boasts 20 levels o...
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March 30, 2005
Hotel Online Special Report Marc Voirol to Lead MSIs Proactive Account Management Team PHOENIX AUGUST 3, 2005 At Multi-Systems Inc. (MSI) customer service is the No. 1 priority. As a leading provider of fully integrated property-management and marketing systems, the company is dedicated to service and support both externally for its customers and internally for its skilled employees. To ensure that positive communication continues between MSI customers and its account management team, and to reward a solid performance over the past five years, Marc Voirol has been promoted to Manager, Account Management Team....
MSI, Best Western Two-Way CRS Interface Installations Building Momentum / August 2005...
March 30, 2005
Hotel Online Special Report MSI, Best Western Two-Way CRS Interface Installations Building Momentum MSI was the first PMS provider to deploy an OTA compliant Two-Way CRS interface to Best Western! PHOENIX AUGUST 22, 2005 Multi-Systems Inc. (MSI), a leading supplier of property-management and integrated operations/marketing technologies for the lodging industry, has recently completed its 32nd Two-Way interface to the Best Western central-reservation system, and an additional 30 installations are in the pipeline. MSI is proud and pleased to be the first Best Western PMS provider to implement and install th...
Michael Regli Appointed Area Director of Sales and Marketing to Sands Resorts in Myrtle Beach, South Carolina / August 2005...
March 30, 2005
Hotel Online Special Report Michael Regli Appointed Area Director of Sales and Marketing to Sands Resorts in Myrtle Beach, South Carolina Cleveland, OH, August 3, 2005 - Sands Resorts Holdings LLC and Boykin Management Company announce the appointment of Michael Regli as Area Director of Sales and Marketing to Sands Resorts in Myrtle Beach, South Carolina. Mr. Regli joins Sands Resorts after serving as Managing Director of Hospitality for the Seven Springs Mountain Resort, Pennsylvanias largest ski and year-round resort. At Seven Springs, Mr. Regli developed an aggressive sales and marketing...
Charles Marshall Elevated to Chairman and Founder of Marshall Management, Michael Marshall Named CEO and President / August 2005...
March 30, 2005
Hotel Online Special Report Charles Marshall Elevated to Chairman and Founder of Marshall Management, Michael Marshall Named CEO and President SALISBURY, Md., August 29, 2005Marshall Management, Inc., a leading mid-sized management company, today announced that Michael Marshall has been promoted to CEO and president. Concurrently, Charles Marshall has been elevated to the title chairman and founder of the company. Michael grew up in the business and has more than 25 years of hospitality industry experience, said Charles Marshall, chairman and founder. His dedication and determination have been tremendous asset...
Hilton Appoints Mark Hartman and Shaun Robinson to GM Posts / August 2005...
March 30, 2005
Hotel Online Special Report Hilton Appoints Mark Hartman and Shaun Robinson to GM Posts BEVERLY HILLS, Calif - Aug. 15, 2005 -- Hilton announced today that Mark Hartman has been named general manager of the new Hilton Branson Landing project that, when complete, will feature a 243-room boutique hotel, a 290-room convention hotel and a 225,000 square foot convention center to be operated by Hilton. Branson Landing is a 95-acre shopping, living and entertainment development on the waterfront in Branson, Missouri. The boutique hotel is set to open in June 2006, followed by the convention hotel and convention center in 2...
MeriStar Hospitality Corporation Reports 2nd Qtr 2005 Net Income Increased to $0.9 million from a Net Loss of $11.6 million for the 2004 2nd Qtr; Rev
March 30, 2005
Hotel Online Special Report MeriStar Hospitality Corporation Reports 2nd Qtr 2005 Net Income Increased to $0.9 million from a Net Loss of $11.6 million for the 2004 2nd Qtr - RevPAR increased 9.9%, Occupancy Up 0.3% / Hotel Operating Statistics Increases Adjusted FFO per Share Guidance ARLINGTON, Va., August 3, 2005 MeriStar Hospitality Corporation (NYSE: MHX), one of the nations largest hotel real estate investment trusts (REIT), today announced financial results for the second quarter ended June 30, 2005. Highlights of the companys strong quarterly performance include1: Net income increased to $0.9 mil...
The Hilton Jacksonville Riverfront, Jacksonville's Fourth Largest Hotel, to be Rebranded Crowne Plaza by New Owner MHI Hospitality Corp. / Augu
March 30, 2005
Hotel Online News for the Hospitality Executive By Christopher Calnan, The Florida Times-Union, Jacksonville Knight Ridder/Tribune Business News Aug. 9, 2005 - The Virginia real estate investment trust buying the Hilton Jacksonville Riverfront, the city's fourth-largest hotel, said Monday it plans to convert the hotel to a Crowne Plaza Hotel next year. Bill Zaiser, chief financial officer of Williamsburg, Va.-based MHI Hospitality Corp., said the company will switch to a Crowne Plaza when its Hilton license expires at the end of March 2006. Since Hilton already operates several other...
Sandy Lane Resort Names Marcel Driessen Executive Chef; Will Oversee the Barbados Resort's Four Restaurants / August 2005...
March 30, 2005
Hotel Online Special Report Sandy Lane Resort Names Marcel Driessen Executive Chef; Will Oversee the Barbados Resort's Four Restaurants (St. James, Barbados August 17, 2005) Sandy Lane, the prestigious Caribbean hideaway located on the West coast of Barbados, is pleased to announce the appointment of Marcel Driessen as Executive Chef. Chef Driessen comes to Sandy Lane after a long and impressive career as Executive Chef in numerous luxury hotels and resorts throughout the world. He will oversee operations at all four of Sandy Lanes restaurants, LAcajou, Bajan Blue, the Spa Café and The County Club Restaurant...
Marriott International, Inc. Opening Reservation Call Center in Saskatoon, Saskatchewan; Expects to Handle up to 3 million Calls Annually, Employ 200-
March 30, 2005
Hotel Online Special Report Marriott International, Inc. Opening Reservation Call Center in Saskatoon, Saskatchewan; Expects to Handle up to 3 million Calls Annually, Employ 200-225 TORONTO, ONTARIO, August 10, 2005 - Marriott International, Inc. (NYSE-MAR) today announced its plans to open a Global Reservation Sales & Customer Care Centre in Saskatoon, Saskatchewan, Canada. This new facility will mark Marriotts third centre in Canada and the first for the province of Saskatchewan. Global Reservation Sales & Customer Care currently operates call centres in Fredericton, New Brunswick and Sarnia, Ontario ...
Luxe Worldwide Hotels Grows Its Elite Collection / August 2005...
March 30, 2005
Hotel Online Special Report Luxe Worldwide Hotels Grows Its Elite Collection LOS ANGELES AUGUST 18, 2005 -- Luxe Worldwide Hotels has added three new properties to its Elite Collection as it continues to provide discriminating travelers luxury accommodations with world-class style. The new additions to this outstanding portfolio of independent hotels offering distinctive accommodations and services are The Rocklin Park Hotel, Sacramento, California, the Spencer Hotel in Wilmington, Delaware and the Hotel Baronette in Metro Detroit, Michigan. Luxe Worldwide Hotels provides both business travelers and vacationers wit...
With Rooms Barely Larger than a Double Bed, London's easyHotel Opens; Three Sizes of Rooms, Small, Very Small, and Tiny / August 2005...
March 30, 2005
Hotel Online News for the Hospitality ExecutiveBy Tessa Holland, Kyodo News International, TokyoKnight Ridder/Tribune Business News Aug. 5, 2005 - LONDON -- With rooms barely larger than a double bed, the easyHotel that opened in the heart of west London on Monday is London's, and Europe's, closest equivalent to the Japanese capsule hotel. The newly refurbished 34-bedroom establishment, converted from a former independent 20-roomed 19th century bed-and-breakfast, is the brainchild of Stelios Haji-Ioannou -- the self-proclaimed "serial" entrepreneur and face of brand easyGroup -- and boasts rooms from just 20 pounds ($35) per night. E...
Lodgian Inc. Plans to Surrender Ownership of the the Holiday Inns in Lawrence and Manhattan, Kansas Rather than Continue to Subsidize the $10.1 mil
March 30, 2005
Hotel Online News for the Hospitality Executive By Mark Fagan, Journal-World, Lawrence, Kan. Knight Ridder/Tribune Business News August 6, 2005 - Whoever ends up as the new owner of Lawrence's largest hotel and convention center will be left to figure out which brand it will operate under. And the company will be working with a new general manager who will expect the bosses to spend up to $3 million sprucing up the place. "I would hope that it would still be a Holiday Inn -- I can't say that I'd anticipate it -- but any company that's going to come in, whether it's (for) a Holiday ...
