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November 4th, 2024
Fairmont Anticipates Assuming Management of The Savoy in January 2005 / September 2004
March 31, 2004
Hotel Online Special Report Fairmont Anticipates Assuming Management of The Savoy in January 2005 September 13, 2004 - Fairmont Hotels & Resorts Inc. ("FHR") (TSX/NYSE: FHR) is pleased to announce that it has entered into an agreement to manage The Savoy Hotel, one of London's most renowned and prestigious hotel properties. Concurrently, a company affiliated with His Royal Highness Prince Alwaleed Bin Talal Bin Abdulaziz Al Saud and Bank of Scotland Corporate, part of HBOS plc, have entered into discussions with the hotel owner, Quinlan Private, to purchase the hotel. Subject to the successful sale of the pro...
Florida Tourist Marketers Combating a Month of Image Damaging Hurricane News / September 2004
March 31, 2004
Hotel Online News for the Hospitality ExecutiveBy Mark Albright, St. Petersburg Times, Fla.Knight Ridder/Tribune Business News Sep. 14, 2004 - The day after Hurricane Charley ripped through the heart of Florida, Vanessa Welter was ringing up the national media to volunteer details on which tourist facilities were open and which were closed. After Hurricane Frances blew through much of the same territory three weeks later, many of the same reporters called her for updates. "We don't have a full assessment for Frances yet, but Ivan has put us in a holding pattern," said the public relations boss at Visit Florida Inc. between interviews...
Developing an Email Marketing Strategy in Hospitality / Max Starkov & Jason Price / September 2004
March 31, 2004
Hotel Online Special Report Developing an Email Marketing Strategy in Hospitality By Jason Price and Max Starkov, September 2004 Email marketing has changed significantly since our first article on the subject appeared a few years ago. Savvy hoteliers who embraced the use of email marketing as a direct distribution tool have another potent weapon in their arsenal against the need for online intermediaries. We have revisited email because this eMarketing format has developed remarkably in hospitality over these few years. As well as highlight important changes, we share examples of the collective spirit of hotel ma...
Bankruptcy Judge Orders Auction for Historic Eldridge Hotel in Lawrence, Kansas / September 2004
March 31, 2004
Hotel Online News for the Hospitality ExecutiveBy Chad Lawhorn, Journal-World, Lawrence, Kan.Knight Ridder/Tribune Business News Sep. 16, 2004 - KANSAS CITY, Kan. -- An auction for downtown Lawrence's historic Eldridge Hotel will be Oct. 12, a bankruptcy judge ruled Wednesday. Judge Robert Berger scheduled the auction for 10 a.m. at the federal courthouse in Kansas City, Kan. It is expected to draw several bidders including a group led by Lawrence developer Doug Compton. Compton confirmed Wednesday he was part of a group that includes Lawrence developer Bill Newsome and Stephen Craig, president of Lawrence-based Linquist & Craig Hote...
Sheraton Hong Kong Hotel & Towers Appoints Elaine Wong as Director of Six Sigma, Black Belt / September 2004
March 31, 2004
Hotel Online Special Report Sheraton Hong Kong Hotel & Towers Appoints Elaine Wong as Director of Six Sigma, Black Belt Hong Kong, 23 September 2004 -- Ms. Elaine Wong has been appointed Director of Six Sigma, Black Belt at the Sheraton Hong Kong effective 6 September 2004, overseeing all the Six Sigma initiatives at this property. Elaine has over 16 years of experience working as quality drivers in the engineering and industrial sector responsible for ensuring quality standards of different kind of technologies in several global market leading companies. Prior to joining us, Elaine worked for Motorola, w...
Edward Evans Named Founding Director for Cornell Hotel School's Center for Entrepreneurship / September 2004
March 31, 2004
Hotel Online Special Report Edward Evans Named Founding Director for Cornell Hotel School's Center for Entrepreneurship Ithaca, NY, September 22, 2004 -- Edward A. Evans, a longtime senior executive in the managed services sector, has been appointed founding director for the Center for Entrepreneurship at the Cornell University School of Hotel Administration. "The Cornell Hotel School has a longstanding record of producing graduates who go on to become successful entrepreneurs in new ventures, family businesses and corporations," said David W. Butler, dean of the School. "It is critical that we formalize our commitm...
March 31, 2004
Hotel Online Special Report Kimptons San Francisco Hotel Triton Selected as a Model for Conservation by the State of California SAN FRANCISCO, CA, Friday, September 24, 2004 Kimptons San Francisco based Hotel Triton will be named the model hotel for the State of California's Green Hotels program. This recognition is in honor of the new California Integrated Waste Management Boards initiative, designed to encourage travelers to stay at green hotels. The program promotes patronage of hospitality establishments that save energy, water, and resources, and divert waste from landfill disposal through envi...
Texas' Only Legal Casino, The Kickapoo Lucky Eagle Casino, Contemplating a 400-room Hotel / September 2004
March 31, 2004
Hotel Online News for the Hospitality ExecutiveBy John W. Gonzalez, Houston ChronicleKnight Ridder/Tribune Business News Sep. 26, 2004 - EAGLE PASS, Texas -- Hundreds of new slot machines sat unplugged and out of harm's way last week as construction workers scurried to put finishing touches on the cavernous new Kickapoo Lucky Eagle Casino, the state's only legal gambling house. The glitzy machines soon will be flashing and jingling as the 100,000-square-foot facility, with high-stakes poker parlors and a boxing arena under the same roof, debuts to the public Oct. 7. That "soft" opening will be followed by a grand opening Oct. 28 -- t...
The Onslaught of Two Hurricanes Shuts Down the 70-year-old Driftwood Resort in Vero Beach Indefinitely / September 2004
March 31, 2004
Hotel Online News for the Hospitality ExecutiveBy Jean-Paul Renaud, South Florida Sun-SentinelKnight Ridder/Tribune Business News Sep. 30, 2004 - VERO BEACH, Fla. -- Legend has it Waldo Emerson Sexton would fire any carpenter who used a level. He hated things to be straight. Legend also says the eccentric pioneer had no use for blueprints. His idea of building was shouting instructions on the spot to his workers. So his masterpiece, the Driftwood Resort on Orchid Island, has slanted floors, odd knick-knacks and stained-glass windows. Sexton made the first two buildings, now among the oldest in Vero Beach, entirely out of driftwood, hen...
Houston's 5,200 Downtown Hotel Rooms May Not Exceed 60% Occupancy Until 2007 / September 2004
March 31, 2004
Hotel Online News for the Hospitality ExecutiveBy L.M. Sixel, Houston ChronicleKnight Ridder/Tribune Business News Sep. 19, 2004 - Las Vegas has casinos and showgirls. Orlando has Disney World. New York has Broadway. And Houston has, well, 5,200 downtown hotel rooms -- twice as many as a year ago. Houston has never been known as a major convention destination. Sure, its downtown nightlife is coming back. And its sporting venues are new and spacious, drawing a Super Bowl in February and a Major League Baseball All-Star Game in July. This week's National Black MBA Association's Conference, which drew 13,000 convention-goers and filled...
Orlando theme parks reopen early to satisfy restless families / September 2004
March 31, 2004
Hotel Online News for the Hospitality Executive The Orlando Sentinel, Fla. Knight Ridder/Tribune Business News September 7 2004 - Thousands of tourists returned to Orlando's theme parks when they reopened Monday despite warnings from emergency managers to remain inside until the last of the Hurricane Frances passed. "The kids have been going stir crazy. They've been bored out of their brains the last few days," said British tourist Donna Waddington at Epcot. "As soon as we saw `Disney's open' on the TV ticker, we headed for the car," she said. The decisions of theme parks Walt Disney World -- the region's largest emp...
ADA Lawsuit Alert: Beware the Internet Surf-by; A new twist on the ADA drive-by lawsuit / JMBM / September 2004
March 31, 2004
Hotel Online Special Report The Global Hospitality Advisor . ADA Lawsuit Alert: Beware the Internet Surf-by . A new twist on the ADA drive-by lawsuit September 2004 The hospitality industry has long been vulnerable to drive-by lawsuits by disability advocacy groups who send a disabled guest to your hotel. They come, not to enjoy a meal, get a nights rest or enjoy a holiday respite, but to count accessible parking spaces, check the paths of travel from the parking lot to the entrance of your establishment, and to measure the width of the entrance doors. After checking for a host of often h...
Six Factors Which Dictate Success in Performing Destination Marketing / John Hendrie / September 2004
March 31, 2004
Hotel Online Special Report Six Factors Which Dictate Success in Performing Destination Marketing By John Hendrie, September 2004 Successful Brand Marketing is effective Story telling! Each of us has a Story to promote about our Business. Our Visitors book their rooms, purchase their tickets, and make their reservations, based upon the anticipated Experience you have framed for them through the Internet and print. They are ready to be delighted, surprised and wowed! Have we, as Hospitality Professionals, managed and optimized this expectation well? September is a good transitional month to consider your ...
National Labor Relations Board Orders the Hotel del Coronado to Reinstate Two Employees; The NLRB Determined They Were Fired for Union Activities /
March 31, 2004
Hotel Online News for the Hospitality ExecutiveBy Michael Kinsman, The San Diego Union-TribuneKnight Ridder/Tribune Business News Sep. 24, 2004 - The National Labor Relations Board has ordered the Hotel del Coronado to reinstate two employees the board determined were fired for participating in union activities. The hotel was ordered to hire back Juan Torres, a banquet server, and Joel Martinez, a bar attendant, both of whom had been fired in January. The NLRB said the two men were fired for promoting unionization at the hotel. The reinstatements were included in a Sept. 13 decision by Administrative Law Judge Lana H. Parke, who gave...
March 31, 2004
Hotel Online Special Report Defining Customer Service: the Customers Perception is Our Reality by William F. Orilio, MHS / September 2004 You might not be able to define service, but you know it when you find it, and so do our customers. Countless seminars, books, and articles have been written on the subject of service. Every company touts service as its goal, but as Melvin N. Barrington from the Department of Hotel Research, Travel and Administration of the University of South Carolina acknowledged, Service is an elusive concept which is extremely difficult to measure and evaluate. Service is elusive an...
The King of Cocktails, Dale DeGroff, Appointed Halekulani's Director of Beverage Arts, In Residence / September 2004
March 31, 2004
Hotel Online Special Report The "King of Cocktails," Dale DeGroff, Appointed Halekulani's Director of Beverage Arts, In Residence HONOLULU - Sept. 8, 2004 -- Halekulani, Honolulu's premier luxury resort, is redefining the standards of beverage service in luxury hotels with the appointment of master mixologist Dale DeGroff to the newly established role of Director of Beverage Arts, In Residence. In his new position, DeGroff will oversee all aspects of beverage programs and service at Halekulani's three restaurants and lounge, and will introduce a new menu of unique signature cocktails and beverages created ...
Daylight Software Celebrates 10 Years of Growth; Expands in Lodging, Conference Center, Restaurant and Gaming Industries / September 2004
March 31, 2004
Hotel Online Special Report Daylight Software Celebrates 10 Years of Growth; Expands in Lodging, Conference Center, Restaurant and Gaming Industries Portsmouth NH (September 20, 2004) -- Daylight Software (daylightsoftware.com), creator of flexible, customer-centric Advanced Sales & CateringTM management systems for the hospitality industry, marks its tenth consecutive year of growth with new installations and expanded solutions for existing partners. Daylight is rapidly expanding in the core industries that profit from Daylights Advanced Sales and CateringTM solutions: lodging, conference centers, restaurants and g...
The 20 year Old Ritz-Carlton, Laguna Niguel, Owned by Strategic Hotel Capital Inc., Receiving $30 million Renovation / September 2004
March 31, 2004
Hotel Online News for the Hospitality ExecutiveThe Orange County Register, Calif.Knight Ridder/Tribune Business News Sep. 2, 2004 - DANA POINT, Calif. -- Ritz-Carlton, Laguna Niguel, which set the standard for luxury hotels in Orange County, is getting a massive makeover. The owners are building a new spa and fitness center, renovating the rooms and replacing The Dining Room -- Orange County's only Five Diamond restaurant -- with a more casual eatery. The Dining Room will serve its signature French and Mediterranean meals for the last time on Saturday. Construction of the spa and fitness center began in May, while renovations of the r...
March 31, 2004
Hotel Online Special Report The University of Denvers School of Hotel, Restaurant and Tourism Management Getting New 45,000 square-foot State-of-the-art Facility DENVER, September 2004 - The University of Denvers School of Hotel, Restaurant and Tourism Management will break ground on its new state-of-the-art facility on Aug. 19, with an opening scheduled for fall of 2005. The new building houses a multipurpose conference center, which includes a 2,800-square-foot, full-production kitchen; a beverage management center fashioned after a Tuscan wine cellar; and dining hall with adjacent outdoor dining p...
Douglas Rice Succeeds Matthew Dunn as Hotel Technology Next Generation's Executive Director / September 2004
March 31, 2004
Hotel Online Special Report Douglas Rice Succeeds Matthew Dunn as Hotel Technology Next Generation's Executive Director CHICAGO (September 1, 2004) -- Hotel Technology Next Generation (HTNG) announces the appointment of Douglas C. Rice as Executive Director, succeeding Dr. Matthew Dunn, who served as Acting Executive Director since early this year. This planned transition marks the continued growth and impact of HTNG on the hospitality technology sector. Dr. Dunn remains integrally involved in HTNG and will assume a formal advisory role. Douglas Rice moves into the HTNG executive role from a successful career ...
David Kong Appointed Best Western International's New President and Chief Executive Officer / September 2004
March 31, 2004
Hotel Online Special Report David Kong Appointed Best Western International's New President and Chief Executive Officer September 27, 2004 - The Board of Directors of Best Western International has appointed David Kong as the hotel chain's new president and chief executive officer. Kong previously held the position of executive vice president of International Operations and has been serving as acting president and CEO since mid-August. Kong, who joined Best Western in 2001, is a hospitality veteran with more than 35 years of experience and has held senior management positions at Hyatt, KPMG Consulting, and Omni Int...
Daniel Craig Named General Manager of Opus Hotel, Vancouver / September 2004
March 31, 2004
Hotel Online Special Report Daniel Craig Named General Manager of Opus Hotel, Vancouver Vancouver, British Columbia September 4, 2004 - John deC. Evans, President of Trilogy Yaletown Development Corporation, the developer and owner of OPUS Hotel, is pleased to announce that effective September 4, 2004 Daniel Craig will assume the role of General Manager of this acclaimed and award-winning Vancouver property. In his prior capacity as the Director of Sales & Marketing for OPUS, Daniel made an exceptional contribution to the establishment of the OPUS brand. I am delighted that he is now assuming the senio...
Contract Negotiations Continue Between 14 Washington DC Hotels and 3,500 Workers; Union Prepares for a Strike / September 2004
March 31, 2004
Hotel Online News for the Hospitality ExecutiveBy Donna De Marco, The Washington TimesKnight Ridder/Tribune Business News Sep. 15, 2004 - Contract negotiations continued yesterday between 14 Washington hotels and 3,500 workers as the local union prepares for a strike in an attempt to give workers more clout in future negotiations. The current labor contract, which covers employees in hotels including the Hilton Washington & Towers, Capital Hilton, the Renaissance Mayflower Hotel, Loews L'Enfant Plaza and Omni Shoreham, expires at midnight. Negotiations, which have been ongoing since July 15, are expected to continue through today. In ...
The SV Group (Switzerland) Building 152 room Courtyard by Marriott in Zurich / September 2004
March 31, 2004
Hotel Online Special Report The SV Group (Switzerland) Building 152 room Courtyard by Marriott in Zurich Washington , DC - 14 September 2004 - Marriott International (NYSE:MAR) will introduce its moderately priced Courtyard by Marriott brand to Switzerland under a franchise agreement reached with a subsidiary of the SV Group, the largest contract catering company in Switzerland, which is also active in hotel management. When opened in 2006, the 152-room Courtyard by Marriott Zurich North will be part of a prime mixed-use development project in Oerlikon, a close-in suburb of Zurich. The former Accu industrial com...
