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Building Customer Loyalty Means Keeping the Business You Have / Hotel Common Sense / John Hogan, MBA CHA MHS / Aug 2004
March 31, 2004
Hotel Online Special Report Hotel Common Sense . Building Customer Loyalty Means Keeping the Business You Have by John Hogan, MBA CHA MHS, June 2004 . "There's never enough time to do it right, but there's always enough time to do it over." Jack Bergman In every size hotel operation, there are great potential and real opportunities for effective sales activity. The product and service level must be more than "minimum standard", but with the basics in place, there is a substantial amount of business that can be identified and captured at little to reasonable cost. First of all, we have all experienced that it is ...
Jim Pepperdine Recognized as Honorary Caribbean Hotelier of the Year / Aug 2004
March 31, 2004
Hotel Online Special Report Jim Pepperdine Recognized as Honorary Caribbean Hotelier of the Year SAN JUAN, Puerto Rico (August 2, 2004) - The past winners of the Caribbean Hotel Association's (CHA) Caribbean Hotelier of the Year Award have named veteran industry leader Jim Pepperdine, Honorary Caribbean Hotelier of the Year. Pepperdine created the Caribbean Hotelier of the Year Award in 1977 to honor excellence in hotel operations, as well as leadership and achievement in fostering the goals of the entire Caribbean hospitality industry. At a gala dinner held in Miami last week, it was Pepperdine's turn to ...
John Norton, President and CEO of Crested Butte Mountain Resort, Resigns / Aug 2004
March 31, 2004
Hotel Online News for the Hospitality ExecutiveBy Jason Blevins, The Denver PostKnight Ridder/Tribune Business News Aug. 6, 2004 - John Norton, president and chief executive of Crested Butte Mountain Resort, has resigned after a little more than two years at the helm of the ski area. He's leaving the day-to-day stuff for someone else while he launches a business consulting firm that will help the resort pursue aggressive plans for expansion and upgrade. "On one hand I won't have to worry if the toilet paper rolls are full in the bathroom, but on the other hand, I'll probably still be thinking about that," said Norton, 48, who left As...
Executive Chef Jennifer Needle Named Director of Culinary Services at the Sheraton Hotel, Bradley International Airport / August 2004
March 31, 2004
Hotel Online Special Report Executive Chef Jennifer Needle Named Director of Culinary Services at the Sheraton Hotel, Bradley International Airport Windsor Locks, CT August 20, 2004: Culinary services at the Sheraton Hotel at Bradley International Airport are being spiced up with fresh, new menus and management under the direction of Executive Chef Jennifer Needle, the hotels new director of culinary services. In this new role, Needle will add her unique blend of classic and nouveau cuisine, along with her dedicated kitchen management style, into the menus of all dining venues at the hotel. This un...
JMJ Holdings Breaks Ground on Fractional Ownership Resort with Cost of $50 million in Avon, Colorado / August 2004
March 31, 2004
Hotel Online Special Report JMJ Holdings Breaks Ground on Fractional Ownership Resort with Cost of $50 million in Avon, Colorado August 2004 - An group of invited dignitaries, business leaders and interested parties recently celebrated ground breaking for The Gates, a private residential club located in Avon on Highway 6 just east of the main entrance to the Beaver Creek resort area, in the Vail ski area. Among those attending were Eagle County Commissioner Tom Stone, Avon Mayor Buz Reynolds, and Town Manager Larry Brooks. Also in attendance for the ceremony were Avon Town Council members, representatives o...
Juan Carlos Flores Mozón, the Corporate Sommelier for Pueblo Bonito Hotels & Resorts, to Represent Mexico at the International Association of S
March 31, 2004
Hotel Online Special Report Juan Carlos Flores Mozón, the Corporate Sommelier for Pueblo Bonito Hotels & Resorts, to Represent Mexico at the International Association of Sommeliers Competition CABO SAN LUCAS, Mexico At 27, Juan Carlos Flores Mozón, has proven that age has more to do with producing a good bottle of wine than producing a champion sommelier. Flores, the corporate sommelier for Pueblo Bonito Hotels & Resorts, is the youngest sommelier champion ever to represent Mexico and will compete in the international competition this fall in Athens, Greece, sponsored by the International Association of Som...
Julie Brandon Named Area Director of Sales and Marketing for the Hilton Hotels in Boston / Aug 2004
March 31, 2004
Hotel Online Special Report Julie Brandon Named Area Director of Sales and Marketing for the Hilton Hotels in Boston BEVERLY HILLS, Calif., Aug. 10, 2004 Hilton Hotels Corporation is pleased to announce Julie Brandon, as area director of sales and marketing for the Hilton Hotels in Boston effective immediately. She most recently served as regional director of business travel sales for Hilton and Doubletree hotels of Boston. Brandon will be responsible for developing and executing a sales and marketing strategy for the Hilton Boston Back Bay and the Hilton Boston Logan Airport, and will also continue to supervise ...
IM:Age Is Everything – Expectations of Immediacy, Productivy and the Rise of Instant Messaging / Elizabeth L. Ivey / August 2004
March 31, 2004
Hotel Online Special Report IM:Age Is Everything Expectations of Immediacy, Productivy and the Rise of Instant Messaging This article is from the Summer 2004 issue of Hospitality Upgrade magazine.To view more articles covering technology for the hospitality industry please visit the Hospitality Upgrade Web site or to request a free publication please call (678) 802-5303 or e-mail. by Elizabeth L. Ivey, June 2004 Does the following exchange sound familiar? I sent an e-mail requesting the information that you require. Im waiting for a response but it may take a day before I hear from my contact. ...
ISHC Launches Speakers Bureau / Aug 2004
March 31, 2004
Hotel Online Special Report ISHC Launches Speakers Bureau August 4, 2004 - In response to increasing demand for speakers with specialty areas of expertise and something to say, the International Society of Hospitality Consultants (www.ishc.com) has launched a speakers bureau to serve as a resource for the hospitality industry. ISHC members have expertise in more than 30 different specialties. ISHC's speakers bureau members' subjects are topical, timely and "top of mind" in today's new business reality, ranging from asset management to alternative dispute resolution, management and leadership to sales and marketi...
Postponement of the IPO by REIT CNL Hotels a Big Surprise / Aug 2004
March 31, 2004
Hotel Online News for the Hospitality ExecutiveBy Jerry W. Jackson, The Orlando Sentinel, Fla.Knight Ridder/Tribune Business News Aug. 5, 2004 - The surprise postponement of the stock offering by CNL Hotels & Resorts could save shareholders millions in the short run but might cost them millions more over time. Shareholders approved the acquisition of the Orlando company's external adviser, CNL Hospitality Corp., last week in preparation for the initial public offering, which could have come as early as this week. But the proxy vote had a contingency clause indicating that the IPO and listing on the New York Stock Exchange would have ...
Interstate Hotels & Resorts Ramps Up Management Training; Classes in Revenue Management and Sales & Catering Management Designed to Help the Company M
March 31, 2004
Hotel Online Special Report Interstate Hotels & Resorts Ramps Up Management Training; Classes in Revenue Management and Sales & Catering Management Designed to Help the Company Maximize Revenues at 270 Hotels ARLINGTON, Va., August 11, 2004Interstate Hotels & Resorts (NYSE: IHR), the nations largest independent hotel management company, today announced that it is ratcheting up its management training efforts as the industry begins to recover from a three-year downturn, with the introduction of two proprietary, week-long training programs. New classes in revenue management and sales & catering management are des...
Interstate Hotels & Resorts Agrees to Manage 54 Hotels Owned by Sunstone Hotels and Its Affiliates Following Completion of Sunstone IPO / August 2004
March 31, 2004
Hotel Online Special Report Interstate Hotels & Resorts Agrees to Manage 54 Hotels Owned by Sunstone Hotels and Its Affiliates Following Completion of Sunstone IPO ARLINGTON, Va., August 19, 2004 Interstate Hotels & Resorts (NYSE: IHR), the nations largest independent hotel management company, today announced that it has signed an agreement to manage 54 hotels currently owned by affiliates of Sunstone Hotel Investors, LLC, a privately held hotel ownership group based in San Clemente, Calif. The current Sunstone hotel management team will transfer to Interstate, but will remain at their existing offices an...
Gérard Pelisson, Founding Co-Chairman, Accor Among the Industry Leaders to Address IH&RA Congress Delegates; Istanbul, Turkey November 19-22,
March 31, 2004
Hotel Online Special Report Gérard Pelisson, Founding Co-Chairman, Accor Among the Industry Leaders to Address IH&RA Congress Delegates; Istanbul, Turkey November 19-22, 2004 Paris, 24 August 2004 The International Hotel & Restaurant Association ("IH&RA") is pleased to announce that it will commemorate its 41st Annual Congress in Istanbul Turkey from 19-22 November. Themed "Building Business - Building Partnerships," the Congress includes a 1-1/2 day Conference with VIP travel, tourism and hospitality industry leaders speaking on maximizing synergies with tried and true business partners, as well as new and e...
Interstate Hotels & Resorts Reports 2nd Qtr Net Loss of $2.7 million Compared with a Loss of $0.5 million a Year Earlier; Terminates Intercompany Agre
March 31, 2004
Hotel Online Special Report Interstate Hotels & Resorts Reports 2nd Qtr Net Loss of $2.7 million Compared with a Loss of $0.5 million a Year Earlier; Terminates Intercompany Agreement with MeriStar ARLINGTON, Va. - Aug. 4, 2004 -- Interstate Hotels & Resorts (NYSE: IHR), the nation's largest independent hotel management company, today reported results for the second quarter ended June 30, 2004. Second-Quarter Results For the 2004 second quarter, net loss was $(2.7) million, or $(0.09) per diluted share, compared to a net loss of $(0.5) million, or $(0.02) per diluted share, in the same period a year earl...
InterContinental Hotels Group Opened 35 Franchised Hotels in May and June 2004; Minority Franchise Development Program Launched / Aug 2004
March 31, 2004
Hotel Online Special Report InterContinental Hotels Group Opened 35 Franchised Hotels in May and June 2004; Minority Franchise Development Program Launched ATLANTA (August 4, 2004) InterContinental Hotels Group [LON: IHG, NYSE: IHG (ADRs) today announced it opened 35 hotels in May and June 2004, an addition of more than 3,342 rooms across the Americas. Another notable achievement in June, IHG launched a Minority Franchise Development Program to attract African-American, Hispanic and Native American developers to its already diverse family of owners and operators of InterContinental Hotels & Resorts, Cro...
InterContinental Hotels Group Certifies Travelocity, Discontinues Relationship with Expedia and Hotels.com / August 2004
March 31, 2004
Hotel Online Special Report InterContinental Hotels Group Certifies Travelocity, Discontinues Relationship with Expedia and Hotels.com IHG remains committed to doing business with online travel distributors that share its core values. Singapore, August 17, 2004 InterContinental Hotels Group (IHG), the worlds largest and most global hotel company, announces today it has certified Travelocity and Travelocity Business as third party distributors of its more than 3,500 hotels worldwide, including InterContinental Hotels and Resorts, Crowne Plaza, Holiday Inn, Express by Holiday Inn, Staybridge Sui...
InterContinental On Track to Owning Just 20 Hotels; Asset Disposal Program Continues / Aug 2004
March 31, 2004
Hotel Online News for the Hospitality ExecutiveBy Sarah Bridge, Financial Mail on Sunday, LondonKnight Ridder/Tribune Business News Aug. 1, 2004 - Hotels group InterContinental is understood to be considering a UKpound 1 billion sale of its UK assets following the success of its disposal programme in America. The group, which demerged from leisure giant Six Continents in April last year alongside pubs group Mitchells & Butlers, owns and manages more than 3,500 hotels across the globe. These include the Holiday Inn, Holiday Inn Express and Crowne Plaza brands. Since the demerger, InterContinental has already sold or put up for sale UK...
March 31, 2004
Hotel Online Special Report The Owners Association of InterContinental Hotels Group Supports IHGs Move to Deal Only with Certified Third Party Online Distributors ATLANTA (August 20, 2004) The Owners Association of InterContinental Hotels Group (the IAHI) today announces its full support of IHGs recent certification of Travelocity and Travelocity Business as third party distributors of the companys more than 3,500 hotels worldwide. The Association also expresses its support of IHGs move to deal only with certified third party intermediaries. In May, IHG adopted a new standard for selling or re-s...
Highland Hospitality Corp Reflagging the 360 room Wyndham Wind Watch Hotel in Hauppauge, NY to Hyatt / August 2004
March 31, 2004
Hotel Online News for the Hospitality ExecutiveBy Jamie Herzlich, Newsday, Melville, N.Y.Knight Ridder/Tribune Business News Aug. 12, 2004 - Long Island will get its first Hyatt hotel next week when the Wyndham Wind Watch Hotel in Hauppauge is reflagged as the Hyatt Regency Wind Watch Long Island. Moreover, the new owner of the hotel plans to pump millions of dollars into improvement at the property. Hyatt officials confirmed yesterday that the 360-room hotel, the Island's third largest, is scheduled to be rebranded next Thursday. Chicago-based Hyatt will manage the property for Highland Hospitality Corp., the McLean, Va.-based real ...
HEI Hospitality Acquires the 392 room Marriott Hunt Valley for $31 million / Aug 2004
March 31, 2004
Hotel Online Special Report HEI Hospitality Acquires the 392 room Marriott Hunt Valley for $31 million NORWALK, Conn. & BALTIMORE - Aug. 2, 2004 -- HEI Hospitality, a privately held hospitality investment firm, today announced the acquisition of the Marriott Hunt Valley in suburban Baltimore, Maryland, for $31 million. It is the third property acquired in the past two months by HEI since it announced the formation of HEI Hospitality Fund, a $275 million private equity investment fund. Merritt Hospitality, a wholly-owned subsidiary of HEI, will manage the property. "The Marriott Hunt Valley will immediately c...
The Super Bowl Not Enough to Cure Houston's Ailing Lodging Market; Downtown Hotels Running 51% Occupancy / August 2004
March 31, 2004
Hotel Online News for the Hospitality ExecutiveBy Nancy Sarnoff, Houston ChronicleKnight Ridder/Tribune Business News Aug. 20, 2004 - The Super Bowl drove thousands of visitors to Houston hotels earlier this year, but it still wasn't enough to cure the city's ailing lodging market. More than two years after the Sept. 11 terrorist attacks and the Enron bankruptcy, Houston hotels are still struggling. But the city's hostelries are beginning to see a slight turnaround, said hotel consultant John Keeling, who spoke to the Hotel & Motel Association of Greater Houston on Thursday. "We're beginning to see better numbers in Houston, and we thi...
How Do You Hotel? Survey Reveals What Influences Consumers' Buying Decisions for Hotel Accommodations / Aug 2004
March 31, 2004
Hotel Online Special Report How Do You Hotel? Survey Reveals What Influences Consumers' Buying Decisions for Hotel Accommodations DALLAS, Aug. 11, 2004 - Quality and price reign supreme for consumers who book hotel reservations online. According to a new Hotels.com survey, consumers are getting savvier in their hotel selection process relying on more than just price for their buying decisions. The "How Do You Hotel" Survey of nearly 1,000 people, which was conducted to gauge consumer purchasing behavior and attitudes toward hotels, found the majority of respondents consider their hotel decision to be very importan...
HotSOS Named Double Winner At Microsoft Partner Awards / August 2004
March 31, 2004
Hotel Online Special Report HotSOS Named Double Winner At Microsoft Partner Awards Designed by M-Tech to help hotels exceed guest expectations, new hospitality technology system wins coveted Microsoft Awards for Customer Experience and Winning Customers MIAMI AUGUST 11, 2004 HotSOS, a new Internet-based hotel-management and guest-services-enhancement system designed and recently introduced into the marketplace by M-Tech, already is being recognized as an effective tool for increasing customer satisfaction and by no less an authority than the worlds most recognizable technology company, Microsoft. HotSO...
The 711-room Hotel San Remo Sold; Investors Will Spend $120 million to Brand as Hooters Hotel Casino Las Vegas / August 2004
March 31, 2004
Hotel Online News for the Hospitality ExecutiveBy Rod Smith, Las Vegas Review-JournalKnight Ridder/Tribune Business News Aug. 18, 2004 - Just when it seemed as if every brand imaginable had made it to the Strip, along comes Hooters -- billing itself as delightfully tacky, yet unrefined -- with plans to plant its high-profile brand on one of the quietest little hotels in town. The world's first Hooters Casino Hotel will debut in Las Vegas next year, following the recent sale and planned renovation of the 711-room Hotel San Remo on Tropicana Avenue just off the Strip, the companies said Tuesday. "Isn't that the best. Hooters Airline se...
