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Service Quality Key to Success in a Difficult Market / April 2003
February 28, 2003
Hotel Online Special Report Service Quality Key to Success in a Difficult Market April 2003 - Service quality will be the major differentiating factor among five-star hotel groups in Australia in the future, according to Stamford Hotels and Resorts Group Director of Marketing and Sales, David Perry. Key issues had combined to mean travellers placed a higher value on brands they trusted to deliver consistent and personalised service and security, Mr Perry said. These issues included an over-crowded five-star market, security concerns, and an eroding of traveller loyalty through deals and offers on the Internet. ...
Andrew Schiavone Appointed General Manager for Radisson Barcelo Hotel in Orlando / April 2003
February 28, 2003
Hotel Online Special Report Andrew Schiavone Appointed General Manager for Radisson Barcelo Hotel in Orlando April 14, 2003 - Crestline Hotels & Resorts announces the appointment of Andrew Schiavone as General Manager at the Radisson Barcelo Hotel in Orlando, Florida. Crestline Hotels & Resorts, Inc. manages the 522- room hotel, located on International Drive. Mr. Schiavone has been with Crestline Hotels & Resorts, Inc. since 1996. Among his various positions with the company, he most recently served as General Manager at the Ramada Plaza Gateway in Kissimmee, Florida having been promoted from Director of Operatio...
Resort Market Taps Sceptre For Its Proven Reservations Reach / April 2003
February 28, 2003
Hotel Online Special Report Resort Market Taps Sceptre For Its Proven Reservations Reach Resort Market Taps Sceptre For Its Proven Reservations Reach Company provides channel advisory and yield services to The Amelia Island Plantation and Coeur DAlene Resort Denver, Colo. April 16, 2003 Sceptre, a SWAN solution, has been retained by the Amelia Island Plantation (Florida) and Coeur DAlene Resort (Idaho) to provide channel advisory services, electronic yield management and global-distribution system representation. These recent partnerships are symbolic of Sceptres expansion into the independent res...
Sarbanes-Oxley Update / The Global Hospitality Advisor / JMBM / Arpil 2003
February 28, 2003
Hotel Online Special Report The Global Hospitality Advisor -, Sarbanes-Oxley Update April 2003 The Securities and Exchange Commission (SEC) is rapidly proposing and enacting regulations to implement the Sarbanes-Oxley Act of 2002. As widely reported, the Act will have a significant impact on all public companies. The following is a brief listing of some of the key final and proposed regulations recently enacted or proposed by the SEC. Final regulations adopted Audit Committee and Code of Ethics Issues: A company must disclose whether it has at least one audit committee financial expert serving ...
Creating Sales HUNTERS: The Skill Sets Required in the New Hotel Sales Environment / Carol Verret Consulting and Training / April 2003
February 28, 2003
Carol Verret Consulting and Training Consulting Training Seminars . Creating Sales "HUNTERS": The Skill Sets Required in the New Hotel Sales Environment Carol Verret / April 2003 A colleague of mine suggested that what is needed now in hotel sales is "hunters" - what we have had in the recent past is "farmers." Since I first mentioned this distinction in January, it has provoked a great deal of interest and implicit agreement. Let's delineate how these two types of sales are different and why we now need "hunters." Any farmer can tell you that the most frustrating thing abou...
Good Sales Planning – The Basics Still Work / Neil L. Salerno / April 2003
February 28, 2003
Hotel Online Special Report Sometimes The More Things Change, The More Some Things Stay The Same; . Good Sales Planning - The Basics Still Work By Neil L. Salerno, CHME April 2003 Through the years, many events have forced us to change the way we do business. From economic downturns, the events of 9/11 and, now the war in Iraq, the hospitality industry has shown the strength and resiliency to overcome setbacks. Somehow, we manage to make the necessary changes to emerge from distressed periods even stronger and more resilient than we were previously. New technology has advanced so fast that we all seem to...
A General Manager's Response; Hotel Positioning: Customers Really Do Matter! / Terence Ronson / April 2003
February 28, 2003
Hotel Online Special Report A General Manager's Response; Hotel Positioning: Customers Really Do Matter! April 2003 About a month ago, I penned an article on this subject (CRM) following a visit to Singapore. A lot has happened since then: The war in Iraq has come and almost gone, and the unfortunate SARS epidemic has most especially plagued the tourism, travel and hospitality industry like there is no tomorrow. When I placed the article into the public domain, the intention was to focus attention onto this crucial subject, hopefully stimulating the creative minds of the industry - to do t...
Samuel R. Schorr Named General Manager at Ocean Place Resort & Spa, Long Branch, New Jersey / April 2003
February 28, 2003
Hotel Online Special Report Samuel R. Schorr Named General Manager at Ocean Place Resort & Spa, Long Branch, New Jersey LONG BRANCH, NJ - April 28, 2003 - Ocean Place Resort & Spa has announced the appointment of Samuel R. Schorr as general manager. Schorr will oversee all operations for the 254-room oceanfront property which features 38 meeting rooms and 42,000 square feet of event and function space, a full-service spa, deluxe health and fitness center with indoor and outdoor heated pools, two lighted tennis courts and two restaurants and lounge. Were pleased Sam has joined Ocean Place Resort & S...
Steven Sampson Returns to Arizona Biltmore Resort & Spa as Director of Sales & Marketing / April 2003
February 28, 2003
Hotel Online Special Report Steven Sampson Returns to Arizona Biltmore Resort & Spa as Director of Sales & Marketing PHOENIX, Arizona, April 7, 2003 -- The Arizona Biltmore Resort & Spa has brought Steven R. Sampson back as the resort's new director of sales and marketing. Sampson, who has 20 years of sales and marketing experience with luxury hotels and resorts, had previously been with the Arizona Biltmore for eight years from 1987 to 1995. He comes back to the Arizona Biltmore from the Ritz Carlton Kapalua, on Maui, where he also was director of sales & marketing. In between, he was with Carefree R...
Sandra Nori, New South Wales Minister for Tourism, Addresses Hotel School InterContinental Graduates / April 2003
February 28, 2003
Hotel Online Special Report Sandra Nori, New South Wales Minister for Tourism, Addresses Hotel School InterContinental Graduates April 21, 2003 - The Hon. Sandra Nori, NSW Minister for Tourism, Sport and Recreation was guest speaker at the 13th annual Hotel School InterContinental graduation ceremony. The Hotel School InterContinental is a partnership venture between Southern Cross University and InterContinental Sydney. There was standing room only at St Andrews, the oldest Cathedral in Australia, where Graduation is held. The congregation of over 600 stood to receive the procession of SCU and Hotel S...
Steve Marx Named Senior Vice President of Hotel Operations for Starwood's W Brand / April 2003
February 28, 2003
Hotel Online Special Report Steve Marx Named Senior Vice President of Hotel Operations for Starwood's W Brand Ross Klein Named Chief Marketing Officer WHITE PLAINS, N.Y. - April 9, 2003 -- Starwood Hotels & Resorts Worldwide, Inc. (NYSE: HOT) has recruited two seasoned executives to head up its fast-growing W Hotels brand. Steve Marx, a former Kimpton Hotels executive who opened many of the country's first boutique hotels and is regarded as an industry pioneer has been named Senior Vice President of Hotel Operations for the brand. Meanwhile, Polo Brands executive and retail industry veteran Ross Klei...
Four Downtown Salt Lake City Hotels Form Partnership to Attract Convention Business / April 2003
February 28, 2003
Hotel Online News for the Hospitality Executive Four Downtown Salt Lake City Hotels Form Partnership to Attract Convention Business By Lesley Mitchell, The Salt Lake Tribune Knight Ridder/Tribune Business News Apr. 1, 2003 - Four downtown Salt Lake City hotels representing three competing brands have formed a partnership to lure large groups that may otherwise bypass the city in favor of areas with larger hotels. The Salt Lake City Hilton, Wyndham Hotel, Marriott City Center and Marriott Downtown, all of which are within walking distance of the Salt Palace Convention Center, will market a total of 1,100 rooms under th...
Strategic Hotel Capital Endorses TravelCLICK Products / April 2003
February 28, 2003
Hotel Online Special Report - Strategic Hotel Capital Endorses TravelCLICK Products Revenue Maximization in Electronic Channels Viewed as Essential for Asset Management Chicago, IL (April 23, 2002) -- Richard W. Gray, chairman and co-CEO of TravelCLICK, today announced a new partnership through which Strategic Hotel Capital has endorsed TravelCLICK's electronic marketing products and competitive benchmarking reports for all of its 23 owned hotel properties. Strategic Hotel Capital (SHC), a multi-billion dollar private hotel investment company, has identified TravelCLICKs tools as key resources for supporting criti...
Stephen Bello Named General Manager of Madison Hotel, Washington, D.C. / April 2003
February 28, 2003
Hotel Online Special Report Stephen Bello Named General Manager of Madison Hotel, Washington, D.C. WASHINGTON, D.C., April 22, 2003Officials of The Madison Hotel today announced that Stephen Bello has been named general manager. He assumes management of the 353-room/suite grand dame hotel during a $30 million restoration, which is expected to be completed this summer. Steve Bello was highly sought after, and we are delighted with his decision to join the Madison during this critical period, said Greg Miller, president, PM Hospitality Strategies, the hotels management company. Steve brings with him a s...
Simon Allison, Former Finance Director of Hospitality Europe BV, Named Vice President, Molinaro Koger / April 2003
February 28, 2003
Hotel Online Special Report Simon Allison, Former Finance Director of Hospitality Europe BV, Named Vice President, Molinaro Koger LONDON, UK 21 April 2003 Molinaro Koger announced today that Simon Allison, former Finance Director of Hospitality Europe BV, a leading European property hotel company, has joined the firm as Vice President and will be based at the firms European headquarters in London. During his tenure with Hospitality Europe, Mr. Allison assisted the company in expanding its portfolio through acquisitions of first-class luxury hotel properties in Germany, France, the Czech Republ...
Hong Kong's Fear of SARS Spreading Faster than the Disease Itself; 80% Residents Wearing Surgical Masks / April 2003
February 28, 2003
Hotel Online News for the Hospitality Executive Hong Kong's Fear of SARS Spreading Faster than the Disease Itself; 80% Residents Wearing Surgical Masks China Reports More SARS Cases as It Faces Growing Criticism By Indira A.R. Lakshmanan, The Boston Globe Knight Ridder/Tribune Business News Apr. 13, 2003 - HONG KONG -- China reported two deaths yesterday from a new strain of atypical pneumonia in a remote northern region, thousands of miles from the southern province where the disease originated. The 10 cases reported in Inner Mongolia lent credence to accusations that, even as authorities delayed publicizing the illne...
Ruidoso Hawthorn Suites Golf and Convention Resort Receives the 2002 Hotel of the Year Award from the Hawthorn Suites Brand / April 2003
February 28, 2003
Hotel Online Special Report Ruidoso Hawthorn Suites Golf and Convention Resort Receives the 2002 Hotel of the Year Award from the Hawthorn Suites Brand HUTCHINSON, KS - April 23, 2003 - -- Steve Olson, President & CEO of Leisure Hotels LLC, the management company for Hawthorn Suites Golf and Convention Resort located in Ruidoso, New Mexico, announced today that the hotel received the 2002 Hotel of the Year Award from the Hawthorn Suites Brand. U.S. Franchise Systems, Inc. (USFS) Chairman and CEO, Mike Leven, presented the awards during the USFS Franchise Conference in Atlanta. USFS is the parent company o...
Mandarin Oriental Adds Isabella Rossellini to He's a Fan/She's a Fan Advertising Campaign Developed by M&C Saatchi Hong Kong / April 2003
February 28, 2003
Hotel Online Special Report Mandarin Oriental Adds Isabella Rossellini to "He's a Fan/She's a Fan" Advertising Campaign Developed by M&C Saatchi Hong Kong HONG KONG, April 1, 2003 - Mandarin Oriental Hotel Group is pleased to announce the addition of international celebrity, Isabella Rossellini, to be featured as a continuation of its renowned "He's a Fan/She's a Fan" international advertising campaign in 2003. Rossellini is internationally recognized as an actor (Blue Velvet, Immortal Beloved), model and recently, for her success in launching her own cosmetics line. She is the daughter of the great Italian di...
Roadside Protect Partners with FreeTrip.com / April 2003
February 28, 2003
Hotel Online Special Report Roadside Protect Partners with FreeTrip.com Schaumburg, IL (April 16, 2003) Roadside Protect (roadsideprotect.com), provider of roadside assistance call center applications to hotels, service companies and affinity groups, has partnered with FreeTrip.com, Inc. (www.freetrip.com) to provide roadside assistance and concierge services as an additional benefit to their members. FreeTrip.com, the owner and operator of several road travel websites, offers a constantly growing array of unique road travel information and features. Visitors to the site are able to plan their trip route and sp...
February 28, 2003
Hotel Online Special Report Orient-Express Hotels Ltd. and Omega Capital Acquire One of Madrids Leading Hotels, The Ritz, for US$135 million Hamilton, Bermuda, April 25, 2003. Orient-Express Hotels Ltd. (NYSE: OEH, www.orient-express.com), owners/operators of 41 deluxe hotels, tourist trains, restaurants and a river cruiser in 17 countries announced today that it had acquired Madrids leading hotel, The Ritz. The purchase price was US$135 million (€125 million), equal to about 10x EBITDA. The 167 room hotel has been acquired in a 50/50 joint venture with Omega Capital, a major Spanish inve...
The Ritz-Carlton Hotel Company Selects DelphiTM v9.1 As Its Global Standard for Group Sales & Catering Software / April 2003
February 28, 2003
Hotel Online Special Report The Ritz-Carlton Hotel Company Selects Delphi TM v9.1 As Its Global Standard for Group Sales & Catering Software PORTSMOUTH, N.H. / MONTGOMERY COUNTY, MD. APRIL 1, 2003 Newmarket Internationals DelphiTM v9.1 is the new global standard for group Sales & Catering technology at The Ritz-Carlton Hotel Company L.L.C. Newmarket Internationals Delphi Multi-Property Edition will connect 41 Ritz-Carlton properties (comprising 14,000 guestrooms and 1 million square feet of meeting space) in The Americas, as well as 11 International Sales Offices, through a centralized database enabling availab...
Strain of Norwalk Virus Suspected Sickening More than 100; Majority Staying at Reno Hilton / April 2003
February 28, 2003
Hotel Online News for the Hospitality Executive Strain of Norwalk Virus Suspected Sickening More than 100; Majority Staying at Reno Hilton By Dorsey Griffith, The Sacramento Bee, Calif. Knight Ridder/Tribune Business News Apr. 23, 2003 - Washoe County health officials Tuesday said that a common norovirus is responsible for sickening more than 100 people, including scores of teenagers from eight Western states attending a volleyball tournament in Reno over the weekend. They also announced that the illness could be more widespread than initially suspected. The first cases were reported in people attending a volleyball ...
Cornerstone Real Estate Advisors Inc. Selling the 459-room Renaissance Montreal Hotel to McGill University; Will Be Converted to Student Dormitory / A
February 28, 2003
Hotel Online Special Report Cornerstone Real Estate Advisors Inc. Selling the 459-room Renaissance Montreal Hotel to McGill University; Will Be Converted to Student Dormitory TORONTO, ON, APRIL 15, 2003 - Addressing the urgent need for new residence space at McGill University, the owners of the Renaissance Montreal Hotel, Cornerstone Real Estate Advisors Inc., have sold the property for use as a student dormitory. The sale of the 459-room property is effective April 30. "The University approached us to purchase this property due to its need for additional student residences in close proximity to its campus. De...
Accor Renovating Eight Washington D.C. Area Red Roof Inns; Creates Advertising Character Red / April 2003
February 28, 2003
Hotel Online Special Report Accor Renovating Eight Washington D.C. Area Red Roof Inns; Creates Advertising Character "Red" New Room Design Seeks to Offer Mid-Scale Room at Economy Price WASHINGTON - April 22, 2003 --"Red," a seven-inch bobble-head doll and Red Roof Inns' advertising spokesperson, today announced the hotel chain is renovating Washington D.C. area inns utilizing its new room design, appropriately named "Red's New Rooms." The company plans to renovate a total of 1,747 rooms in 2003, and progressively implement Red's New Rooms at all locations nationwide over the next several years. ...
