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Lexington Services Successfully Launches Conversion to Spirit Hotel Reservation System, Powered by CSC Services – New reservations technology is
March 30, 2001
Hotel Online Special Report Lexington Services Successfully Launches Conversion to SPIRITtm Hotel Reservation System, Powered by CSC Services New reservations technology is implemented in record time DALLAS (Sept. 4, 2001) Lexington Services, a subsidiary of Travel Services International, Inc., has successfully started the conversion from its proprietary hotel reservation system to the new SPIRIT hotel reservation system, powered by CSC Services (NYSE: CSC). The data cutover of the first hotel properties took place Aug. 28, and the migration schedule will be completed within three weeks. The system mi...
Mohegan Sun Selects LMS Hospitality Software to Enhance Operations and Guest Services for 1,200 Room Casino Hotel / Sept 2001...
March 30, 2001
Hotel Online Special Report Mohegan Sun Selects LMS Hospitality Software to Enhance Operations and Guest Services for 1,200 Room Casino Hotel Lawrenceville, GA, Sept. 7 Inter-American Data (IAD), the developer of Lodging Management System (LMS) hospitality software and e.FileClerk document imaging software, has announced that Mohegan Sun resort hotel and casino in Uncasville, Connecticut, has selected the LMS Pro property management system as well as the LMS ResNet web booking module to enhance its operations and guest services. Mohegan Sun had already been running the LMS ARTS module for restaurant reservations...
Lodging Executives Current Sentiment — BAD, But the Future is Looking Very Positive / Sept 2001...
March 30, 2001
Hotel Online Special Report Lodging Executives Current Sentiment -- BAD, But the Future is Looking Very Positive Durham, N.H., Aug 31, 2001 . The composite Lodging Executives Sentiment Index (LEsI) calculated at 45.8 for the month of August continued to slide downward from July [29.4], but a bit higher than its all time low recorded in the month of June at 44.6. This months index is based solely on future expectations with a reading of 91.7 since current expectations are at 0.00not one executive responding indicated anything other than business was BAD. While the first half has presented us with chall...
Lodging Econometrics Quarterly Perspectives 2nd Quarter 2001 / Sept 2001...
March 30, 2001
Hotel Online Special Report Lodging Econometrics Quarterly Perspectives 2nd Quarter 2001 Quarterly Perspectives is a strategic planning publication prepared by the industry analysts and market specialists at Lodging Econometrics and National Hotel Realty. 2001: A Mid-Year Forecast Revision It was not the smooth descent from the top of the Lodging Growth Cycle that we hoped for, but a sharp, precipitous fall that caught nearly all by surprise and is still gathering steam. The underlying assumption in Lodging Econometrics (LEs) original forecast for 2001 was that the broader economy would start to...
Losses Continue at Los Angeles Convention Center Through Poor Management,Lax Bookkeeping and Offering Discounts in Violation of City Rules / Sept 2001
March 30, 2001
Hotel Online News for the Hospitality Executive Losses Continue at Los Angeles Convention Center Through Poor Management, Lax Bookkeeping and Offering Discounts in Violation of City Rules By Rick Orlov, Daily News, Los Angeles Knight Ridder/Tribune Business News Sep. 27--The Los Angeles Convention Center has added millions of dollars to its mounting losses through poor management, lax bookkeeping and offering discounts in violation of city rules, Controller Laura Chick said Wednesday. Release of three controller's audits on operations of the Convention Center -- long criticized as a white elephantdraining the city tre...
Kerry Club Sparks Technology Partnership with Lexington Services / Sept 2001...
March 30, 2001
Hotel Online Special Report Kerry Club Sparks Technology Partnership with Lexington Services Lexingtons reservations technology to complement Kerry Clubs hotel representation services for 14 properties with major growth potential through a private-label GDS code DALLAS (Sept. 20, 2001) Lexington Services, a subsidiary of Travel Services International, Inc., today relaunched its partnership with Kerry Club for hotel reservations technology. Kerry Club will use Lexington Services new SPIRIT hotel reservation system, powered by CSC Services (NYSE: CSC), and will operate with its own access c...
Kevin Kelly, Wyndham Hotels, Receives NBTA's Allied Leadership Award / Sept 2001...
March 30, 2001
Hotel Online Special Report Kevin Kelly, Wyndham Hotels, Receives NBTA's Allied Leadership Award Recognized for service as Chairman of the Allied Leadership Council and commitment to furthering travel manager-supplier relationships DALLAS (Aug. 30, 2001) - Reaffirming its position as a leader in the business travel and meeting industry, Wyndham International, Inc. (NYSE: WYN) proudly announces that the National Business Travel Association (NBTA) has honored Kevin Kelly, Wyndham's vice president of business travel, with its highest Allied member honor, Allied Member of the Year, for exemplary character and...
Johnson & Wales University Opens The Hospitality College at Its New Denver Campus / Sept 2001...
March 30, 2001
Hotel Online Special Report Johnson & Wales University Opens The Hospitality College at Its New Denver Campus DENVER - Sept. 20, 2001-- Johnson & Wales University, Denver, opened The Hospitality College this month, offering business and management degree programs for individuals seeking professional careers in the Rocky Mountain region's thriving hospitality industry. Mark Burke, president of Johnson & Wales University, Denver, said The Hospitality College will offer associate degrees in hotel management and food and beverage management, and bachelor of science degrees in foodservice management and sports/en...
Experienced hotelier James Ruttley To Lead IDeaS Client Services Organization in Maximizing Client Benefits / September 2001...
March 30, 2001
Hotel Online Special Report Experienced hotelier James Ruttley To Lead IDeaS Client Services Organization in Maximizing Client Benefits MINNEAPOLIS, September 20, 2001 IDeaS, Inc., a leading provider of revenue management solutions, announced that James Ruttley has been promoted to Vice President Client Services. A veteran in the hotel industry, Ruttley possesses extensive knowledge of hotel management, operations and technology, with 12 years of progressive responsibility at some of Londons leading hotels. In his new role, Mr. Ruttley will be responsible for IDeaS client services organization, where he will di...
John Hartley Joins New Mexico State University's Hotel, Restaurant and Tourism Management Department / Sept 2001...
March 30, 2001
Hotel Online News for the Hospitality Executive John Hartley Joins New Mexico State University's Hotel, Restaurant and Tourism Management Department Las Cruces Sun-News, N.M. Knight Ridder/Tribune Business News Sep. 20--John Hartley began work Aug. 24 as an assistant professor for New Mexico State University's hotel, restaurant and tourism management department. He will teach undergraduate courses in quantity food production and service and introduction to hospitality management. "I want to have students leave the college with a very realistic picture of what the hotel, restaurant and tourism industry is like and be abl...
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March 30, 2001
Hotel Online Special Report Nothing Shy of an Outstanding Experience is Key to Guest Loyalty - Top U.S. Hotel Chains Ranked by J. D. Power and Assoc. on Guest Satisfaction AGOURA HILLS, Calif. - August 31, 2001 As the U.S. economy slows, competition intensifies among hotel chains to provide outstanding guest satisfaction in order to capture a larger share of the business and leisure hotel guest market. While the majority of the hotel industry continues to provide guests with high levels of satisfaction, significant challenges still exist in delivering products and services that create loyal repeat cu...
John Buschman Named Director of Meeting and Incentive Sales for the Posadas Hotel Group / Sept 2001...
March 30, 2001
Hotel Online Special Report John Buschman Named Director of Meeting and Incentive Sales for the Posadas Hotel Group DALLAS, TX September, 2001 John Buschman was recently named Director of Meeting and Incentive Sales for the Posadas Hotel Group, the premier hotel company in Latin America which owns and operates more than 60 hotels with over 13,000 rooms, under such industry-respected brand names as Fiesta Americana Grand, Fiesta Americana, Fiesta Inn in Mexico, and Caesar Park and The Explorean. Buschman will oversee the companys marketing strategy and sales developments in the primary Group, Meetin...
Driven by Strong Performances in Resort Operations and Real Estate, Intrawest Reports Healthy 2001 Fiscal Year Results / Sept 2001...
March 30, 2001
Hotel Online Special Report Driven by Strong Performances in Resort Operations and Real Estate, Intrawest Reports Healthy 2001 Fiscal Year Results VANCOUVER, Sept. 10, 2001 - Intrawest Corporation, the leading operator and developer of village-centered resorts across North America, today announced record results for the fiscal year ended June 30, 2001, marking eight consecutive years of earnings growth. Driven by strong performances in resort operations and real estate, income per share from continuing operations increased by 20.8 per cent to $1.45 from $1.20 in 2000 as income grew to $63.5 million fro...
Baymont Outsources Reservations and Guest Loyalty Program; Closing Reservation Center in Milwaukee / Sept 2001...
March 30, 2001
Hotel Online Special Report Baymont Outsources Reservations and Guest Loyalty Program; Closing Reservation Center in Milwaukee MILWAUKEE, Wis., September 20, 2001 Baymont Inns & Suites today announced that it has signed a contract with InnLink Corp., one of the nations leading reservation service providers, to manage the hotel brands reservation system. Baymont will transfer its reservation operations to InnLinks new state-of-the-art facilities in suburban Nashville, Tenn., on approximately November 1, 2001, and cease operations at its reservation center in Milwaukee. We faced a number of un...
How Important is Service? / Harry Nobles / Sept 2001...
March 30, 2001
Hotel Online Special Report How Important is Service? E-mail: hospsvc001@aol.com Harry Nobles & Cheryl Thompson, September 2001 In a word, VERY! A recent and extremely gratifying experience reiterates this point. Our client, a large and recently renovated hotel and conference center had twice failed to earn the AAA Four Diamond rating. On both occasions, the inspector had lauded the propertys outstanding physical facilities. On both occasions, inconsistent service delivery had denied the higher rating. We were retained to shop the property, identify the potential for a Four Diamond ratin...
New York City Hotel Guests Cast Votes for the Best of the City's Lodging Establishments / Sept 2001...
March 30, 2001
Hotel Online Special Report New York City Hotel Guests Cast Votes for the Best of the City's Lodging Establishments PRIMEDIA's IN-New York Magazine Announces Winners of "Hotel Experience Awards" September 2001- New York area hotel guests have cast their votes for the best of the city's premier lodging establishments in the first annual IN-New York "Hotel Experience Awards." IN-New York, PRIMEDIA'S visitor magazine distributed at the city's finest hotels, asked guests to rate hotels through ballots inserted in the publication's June, July and August 2001 issues. Ballots were also downloaded fro...
International Hotel Investment Forum Set for March 19 – 21, 2002 in Berlin, Germany / Sept 2001...
March 30, 2001
Hotel Online Special Report International Hotel Investment Forum Set for March 19 - 21, 2002 in Berlin, Germany September 26, 2001 - Hosts for the 5th Annual International Hotel Investment Forum (IHIF) have announced the dates, location and enrollment fees for Europes most prominent annual hotel investment event. The 2002 IHIF will be held 19-21 March 2002 at the Hotel Inter·Continental Berlin, Germany. As in past years, the Forum will be held in association with the International Tourism Exchange (ITB), the leading trade fair for the international tourism industry. Organised and hosted by Insignia Ho...
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March 30, 2001
Hotel Online Special Report IDeaS named one of Minnesotas Fastest Growing Technology Companies in Deloitte & Touche Fast 50 Program IDeaS Posts 5-year 1980% Percent Revenue Growth, Ranking #4 in Deloitte & Touche Fast 50 Program MINNEAPOLIS, September 21, 2001 IDeaS has been named to Deloitte & Touches prestigious Fast 50 Program, ranking 4th based on a 5-year 1980% revenue growth. The Fast 50 is a ranking of the 50 fastest growing technology companies in Minnesota, based on the percentage of growth in revenues from 1996 2000 (five-year period). It has been rewarding to successfully apply scien...
Kimpton Hotel Group and Others Go After the Lucrative Airline Employee Travel Market to Fill Rooms / Sept 2001...
March 30, 2001
Hotel Online News for the Hospitality Executive Kimpton Hotel Group and Others Go After the Lucrative Airline Employee Travel Market to Fill Rooms October 2, 2001 - The loss of meeting business and last minute cancellations from wary travelers has left hotels empty and aggressively chasing after new customers in other fields and markets. With 35% of the traveling public are likely to cancel their domestic leisure trips due to recent events*, hotel managers are turning to specialty markets to put heads in beds. Recognizing the opportunity, The Kimpton Group has partnered with ID90.com to take advantage of the lucrati...
Raise the Bridge or Lower the River – Internet Based Training Opportunities for the Hospitality Industry / September 2001...
March 30, 2001
Hotel Online Special Report Raise the Bridge or Lower the River Internet Based Training Opportunities for the Hospitality Industry By Jay Delerno, September 2001 Have you ever heard the expression "If you cant raise the bridge lower the river"? Well, if you have been in the hospitality industry as long as I have, you have heard it more than once when someone wanted you to increase profitability. The expression is used to convey the need to improve profitability either through increasing revenues or lowering expenses. More often than not, departmental profits in the hospitality industry are increased by...
Houston Hotel Business is Countercyclical, Surging Upward While Most of the Country Is In the Dumps / Sept 2001...
March 30, 2001
Hotel Online News for the Hospitality Executive Houston Hotel Business is Countercyclical, Surging Upward While Most of the Country Is In the Dumps By Ralph Bivins, Houston Chronicle Knight Ridder/Tribune Business News Aug. 31--The Houston hotel business is surging upward, while many hoteliers in other parts of the nation are suffering the effects of a dismal economy. "It's a good time to be in Houston," said Mark Yanke, president of the Hotel & Motel Association of Greater Houston. "We're countercyclical. The rest of the country is in the dumps." The weakness in the national economy is causing many companies to re...
Houston Hotels Preparing to Get Hammered by Widespread Cancellations / Sept 2001...
March 30, 2001
Hotel Online News for the Hospitality Executive Houston Hotels Preparing to Get Hammered by Widespread Cancellations By Ralph Bivins, Houston Chronicle Knight Ridder/Tribune Business News Sep. 18--Hotels and businesses associated with the convention industry are getting hammered by widespread cancellations of conventions and business meetings across the nation. "Our business has dropped 60 percent. I have a dead hotel right now," said Don Henderson, vice president of the Hyatt Regency Hotel in downtown Houston. Henderson said a number of meetings and conventions have been canceled, including the Mexican American...
Hotellinx Systems Ltd, the Finnish Based Hotel Software Company Expands Sales and Customer Support Network to North America / Sept 2001...
March 30, 2001
Hotel Online Special Report Hotellinx Systems Ltd, the Finnish Based Hotel Software Company Expands Sales and Customer Support Network to North America Hotellinx is a new and unique product on the US market September 5, 2001 - Through Hospitalityworld.com Inc., which is an American company, the unique property management system Hotellinx now enters the US market. Hospitalityworld.com Inc. is the latest company on the increasing list of Hotellinx certified distributors all over the world. The company is known as a total service and solution provider for the hospitality and food service industry, and has agents t...
Airline, Hotel Stocks Hit Hard; Defense, Tech Stocks Escape / Sept 2001...
March 30, 2001
Hotel Online News for the Hospitality Executive Airline, Hotel Stocks Hit Hard; Defense, Tech Stocks Escape By Angela Shah, The Dallas Morning News Knight Ridder/Tribune Business News Sep. 18--The frenetic reopening of Wall Street battered airline and hospitality stocks while boosting shares for some defense and technology companies. Most shares remained firmly planted in negative terrain from the opening bell Monday. Investors shrugged off the Federal Reserve Bank's eighth interest rate cut this year and instead focused on the possible military buildup and growing worries over a global recession. As expected, the...
