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Wyndham International, Inc. Reports 3.2% Improvement in RevPAR on Comparable Hotels for 1st Qtr / May 2001
February 28, 2001
Hotel Online Special Report Wyndham International, Inc. Reports 3.2% Improvement in RevPAR on Comparable Hotels for 1st Qtr Hotel Operating Statistics DALLAS (May 8, 2001) --Wyndham International, Inc. (NYSE:WYN) today reported improved results for the quarter ended March 31, 2001, which were driven by a 3.2% total improvement in RevPAR (revenue per available room) on its comparable owned and leased hotels, reflecting an increase in both occupancy and average daily rate (ADR). On an owned, leased and managed basis, performance was led by Wyndham Hotels & Resorts, which achieved comparable RevPAR growth of 6....
After Testing More than 150 Showerheads, Westin Selects a Speakman Shower with Two Heads to Launch the Heavenly Bath Program / May 2001
February 28, 2001
Hotel Online Special Report After Testing More than 150 Showerheads, Westin Selects a Speakman Shower with Two Heads to Launch the Heavenly Bath sm Program WHITE PLAINS, N.Y., May 22, 2001 - Well, rub a dub dub! Forget getting squeaky clean in the shower, for some people bathing can be downright dirty. In a new survey of 1,000 travelers conducted by Westin Hotels & Resorts, 29% of people surveyed said they sometimes ``shower or bathe with another person'' and almost a quarter admitted to ``making love in the shower.'' According to ``Bathing on the Road: A Survey by Westin Hotels & Resorts''* conducted by Guidel...
Wayport Appoints Four New Key Executive Members / May 2001
February 28, 2001
Hotel Online Special Report Wayport Appoints Four New Key Executive Members AUSTIN, Texas -- May 15, 2001 -- Wayport, Inc., today announced four key appointments to its executive management team. Wayport named David Hampton, formerly with Singleentry, as chief financial officer and Daniel Lowden, previously with IBM, as vice president of marketing. In addition, the company promoted Jim Keeler, Ph.D., to vice president of engineering development and Timothy G. Smith to vice president of network engineering. "Each of these individuals contributes expertise that will be invaluable to Wayport during this exciting ...
Waterford Hotel Group Inc. Creates New Subsidiary Focusing on Management of Convention Center Facilities / May 2001
February 28, 2001
Hotel Online News for the Hospitality Executive Waterford Hotel Group Inc. Creates New Subsidiary Focusing on Management of Convention Center Facilities The Day, New London, Conn. Knight Ridder/Tribune Business News May 3--WATERFORD, Conn.--Waterford Hotel Group Inc. has created a new subsidiary: Waterford Management. Terrence Bickhardt has been named president of the newly created division, which will oversee all operations of convention center facilities under management by the group. A national hotel management firm, Waterford Hotel currently operates 26 hotel properties in 11 states. As president of Waterford Man...
Westcoast Hospitality Corp RevPAR Increases 9.2% in 1st Qtr, Occupancy Moves to 56.8% / May 2001
February 28, 2001
Hotel Online Special Report Westcoast Hospitality Corp RevPAR Increases 9.2% in 1st Qtr, Occupancy Moves to 56.8% Hotel Statistics Earnings Per Share increases from loss of $.01 to gain of $.05 Cash Flow Per Share increases 24.7% from $.18 to $.23 Hotel Room Revenue for the owned, managed and franchised hotels increases 8.5% to $37.3 Million SPOKANE, Wash., April 30, 2001 - WestCoast Hospitality Corporation (NYSE: WEH) today announced financial results for the three months ended March 31, 2001. During the quarter, total revenues increased $943 thousand, or 3.5%, from $27.2 million in the first...
Veicon Technology Offers In-Room Hotel Internet Access Below $2 per Night per Terminal; V-Link Terminals Installed At Eleven Silver Cloud Inns / May
February 28, 2001
Hotel Online Special Report Veicon Technology Offers In-Room Hotel Internet Access Below $2 per Night per Terminal; - V-Link Terminals Installed At Eleven Silver Cloud Inns PORTLAND, Ore. - May 7, 2001-- Veicon Technology announces in-room Internet access solution for hotel guest rooms for as low as $1.97 per night per terminal, including the terminal hardware, unlimited access to the patented V-Link thin-client server system and all support services. The new low-cost V-Link(TM) Internet access terminal solution allows hotel guests to check email, browse the Internet, and access standard office application...
Experts: Las Vegas Casinos Will Take Hit in Power Bills / May 2001
February 28, 2001
Hotel Online News for the Hospitality Executive Experts: Las Vegas Casinos Will Take Hit in Power Bills By Dave Berns, Las Vegas Review-Journal Knight Ridder/Tribune Business News May 16--The top 22 revenue generating Strip casinos could each see a $3.2 million decline in cash flow this year because of rising electricity and natural gas prices in Las Vegas, according to a newly released report from the Wall Street investment banking firm of Bear, Stearns & Co. Such locally based giants as Mandalay Resort Group, MGM Mirage and Station Casinos could take the greatest hit because of their moneymaking dependence on Nev...
Profile: John Vanderslice President and Chief Executive of North American Division of Club Med / May 2001
February 28, 2001
Hotel Online News for the Hospitality Executive French Resort Operator Club Med Hopes to Restore Prestige to Brand Name By Dale K. DuPont, The Miami Herald Knight Ridder/Tribune Business News May 4--Among the thousands of runners in this evening's Club Med Corporate Run in downtown Miami will be John Vanderslice. While he's aiming to finish in good time, the race itself is far more important, because it's part of his company's push to restore luster to its brand and customers to its resorts. Vanderslice is president and chief executive of the new North American division of Club Med, the huge French resort operat...
Alliance Offers End-to-End CRM Solution for Hotels / May 2001
February 28, 2001
Hotel Online Special Report Alliance Offers End-to-End CRM Solution for Hotels MINNEAPOLIS, MN Hospitality Technology Solutions (HTS) and Digital Marketing have formed a strategic alliance that allows both companies to offer more comprehensive, end-to-end customer relationship management programs to the hospitality industry. The partnership is based on a bundling of software and online marketing tools that together provide a seamless, fully integrated CRM solution. They call it VIPLogic. According to Erik Nylen, managing director of HTS, its a perfect marriage of technologies. HTS has developed a powerf...
Benchmark Hospitality Selects Unirez as Electronic Distribution System Provider / May 2001
February 28, 2001
Hotel Online Special Report Benchmark Hospitality Selects Unirez as Electronic Distribution System Provider DALLAS, TX / Woodlands, TX (April 23, 2001) - Dwight Hendrickson, president and c.e.o. of Unirez, Inc., announced today that it has signed an agreement with Benchmark Hospitality to provide reservation services. Headquartered in the Woodlands, TX, Benchmark operates an outstanding collection of luxury resorts and conference centers. Under the agreement, Unirez will function as the exclusive provider of reservations technology and electronic distribution to all of Benchmark's properties. Unirez wi...
Unique Identity + Consistent Service = Success / Harry Nobles / May 2001
February 28, 2001
Hotel Online Special Report Unique Identity + Consistent Service = Success E-mail: hospsvc001@aol.com Harry Nobles & Cheryl Thompson, May 2001 If you operate an independent property, your challenge is attracting guests for the first time. If you operate any property, the challenge is to get guests to return. A good marketing plan properly executed can accomplish the first, the second can sometimes be the more difficult. No one game plan works every time at every property. There are, however, some strategies that can help persuade your guests to not only return, but to send their friends and colleague...
Oaktree Capital Undertaking Comprehensive Renovation at the Hilton at Turtle Bay Resort, Oahu / May 2001
February 28, 2001
Hotel Online Special Report Oaktree Capital Undertaking Comprehensive Renovation at the Hilton at Turtle Bay Resort, Oahu HONOLULU - May 7, 2001-- Renovation plans for Hilton at Turtle Bay Resort on Oahus scenic North Shore are progressing as scheduled. In November 2000, the 485-room oceanfront resort began a multimillion-dollar renovation to the facade of the main building. Estimated completion of the exterior project is on target for late August. Plans are proceeding to refurbish the resorts guestrooms, said Peter H. Schall, senior vice president - Hawaii Region, Hilton Hotels Corp. The owner of Tur...
Once a Tourist Town Gets a Reputation, It Can Stick for a Whole Generation / May 2001
February 28, 2001
Hotel Online News for the Hospitality Executive Image Is Crucial to Vacation Destinations, Tourism Industry Experts Say By Dawn Bryant, The Sun News, Myrtle Beach, S.C. Knight Ridder/Tribune Business News May 22--Tourist towns often seem trapped in a judgmental high school, worried about their image and what others are saying about them. But the stakes are much higher than landing a prom date. A tourism town's image helps determine its success by luring vacationers or turning them off. "Image goes a long way," said Steve Morse, an economist at the University of South Carolina's School of Hotel, Restaurant and To...
Funniest Questions Asked by Tourists / May 2001
February 28, 2001
Hotel Online News for the Hospitality Executive Funniest Questions Asked by Tourists WASHINGTON, May 7, 2001 - The opportunity to disengage your brain for some true relaxation is one of the greatest attributes of leisure travel. A fringe benefit for travel industry employees is the comic relief that comes from serving people who sometimes have too much fun to think. Just ask them about the questions travelers pose when theyre away from homethe Travel Industry Association of America (TIA) did as part of our celebration of National Tourism Week May 6-12 and the tourist that is in every one of us. THE TOP FUNNIEST QUES...
TopLine Group, LLC Helps Industry Sales Leaders Target the Right Customers and Increase Sales / May 2001
February 28, 2001
Hotel Online Special Report TopLine Group, LLC Helps Industry Sales Leaders Target the Right Customers and Increase Sales WASHINGTON, DC May 23, 2001Topline Group, LLC, innovators in the field of Sales Deployment, (http://www.toplinegroup.com) released a new product today to add to their portfolio of sales deployment tools. The Blitz in a Box is designed to help individual properties and multi-property hotel chains effectively target those customers that will produce the greatest amount of incremental revenue. The process involves systematically scoring each account on the basis multiple attributes such as...
Whitewood, LLC, Appoints MeriStar to Manage the 144-room Churchill Hotel in Washington, D.C., The Former Sofitel Hotel Renamed The Churchill Hotel /
February 28, 2001
Hotel Online Special Report Whitewood, LLC, Appoints MeriStar to Manage the 144-room Churchill Hotel in Washington, D.C., The Former Sofitel Hotel Renamed The Churchill Hotel WASHINGTON - May 3, 2001--MeriStar Hotels & Resorts (NYSE: MMH - news), the nations largest independent management company, today announced that it has signed a multi-year agreement with Whitewood, LLC, a Charleston, South Carolina-based hotel development group, to manage a 144-room boutique hotel in Washington, D.C. Whitewood acquired the former Sofitel Hotel and will begin a comprehensive $5.0 million renovation this summer. Whitewood...
Top Hotel for World's Best Service is The Oriental, Bangkok, According to T+L Readers / May 2001
February 28, 2001
Hotel OnlineNews for the Hospitality Executive NEW YORK - May 16, 2001 -- Nancy Novogrod, Editor in Chief, announces the winners of the World's Best Service Readers' Survey in Travel + Leisure's June 2001 Special Hotels Issue, on newsstands June 4. T+L readers have ranked hotels around the world according to service. Novogrod, says, "This year's survey reveals a significant change in our readers' opinions about hotel service. In the past, Asian hotels have dominated the overall list. This year, American properties are in the majority, with six U.S. hotels making it into the top ten overall ranking. To us, this suggests a growing ...
Headquarters Plaza Signs with SynXis for Leading Edge Reservation and Electronic Distribution Services / May 2001
February 28, 2001
Hotel Online Special Report Headquarters Plaza Signs with SynXis for Leading Edge Reservation and Electronic Distribution Services McLean, VA, May 21, 2001 - SynXis Corporation, a provider of reservation management and distribution services for the hospitality industry, announced today that Morristown, NJ-based Headquarters Plaza Hotel has migrated to the SynXis Agent reservation management system.The 256-room Headquarters Plaza Hotel is a well-known business hotel serving the local corporate and social community for 18 years. SynXis was selected as the exclusive provider of reservations technology and electronic distri...
Legal Alert: Class Actions Filed May 9 Over Energy Surcharge / May 2001
February 28, 2001
Hotel Online Special Report Legal Alert: Class Actions Filed May 9, 2001 Over Energy Surcharge Lawsuits Filed That You May Be Able to Avoid On May 9, 2001, a noted plaintiff's class action law firm filed a series of complaints against three major hotel chains claiming fraud in connection with energy surcharges added to customer bills. We think it is likely that copycat lawsuits will be filed against other operators and owners. You can take steps which may prevent you from being sued - or at least improve your posture in any lawsuit filed against you. Background. During the past year, many hotels have added...
Hilton Fort Lauderdale/Sunrise Builds a Unique Marketing Niche with a Professional Soccer Field / May 2001
February 28, 2001
Hotel Online News for the Hospitality Executive Soccer Teams Come to Sunrise, Fla., Hotel's Field of Dreams By Cara Buckley, The Miami Herald Knight Ridder/Tribune Business News May 6--Here's something hotel guests are guaranteed to get a kick out of: the Hilton Hotel in Sunrise has built a professional soccer field 20 yards from its front lobby. "It's already been very successful," said Harve Rosenthal, general manager at the Hilton and the one who convinced the hotel's owners to fork out $165,000 for the field. "We're the host hotel to all the major soccer league teams. Now we have the ability to offer team p...
Stanfield Hospitality Develops Strategic Technologist Review; A First of a Kind Service Aimed at the Travel Industry and Its Technology Suppliers'
February 28, 2001
Hotel Online Special Report Stanfield Hospitality Develops Strategic Technologist Review - A First of a Kind Service Aimed at the Travel Industry and Its Technology Suppliers' Profitability NASHVILLE, Tenn. (May 27, 2001) -- Stanfield Hospitality Consultants LLC (SHC), a Nashville-based international virtual consulting firm, has developed another one-of-a-kind technology review process for the travel industry and its technology suppliers aimed at maximizing long- and short-term profitability. The Strategic Technologist Review (FAQ's) features an intensive, high-level evaluation of application technology by a three...
Stormont Hospitality Group, LLC Plans to Develop a Hotel and Conference Center for the City of Suffolk, Virginia / May 2001
February 28, 2001
Hotel Online Special Report Stormont Hospitality Group, LLC Plans to Develop a Hotel and Conference Center for the City of Suffolk, Virginia ATLANTA, Ga., May 15, 2001 - Stormont Hospitality Group, LLC announced that it has signed a Master Development Agreement with the Industrial Development Authority of the City of Suffolk, Virginia to develop a 150-room full service Hilton Garden Inn, a 7,500 square foot Conference Center and a 185 space Parking facility. Construction of the project is scheduled to begin in the Fall 2001. Stormont Hospitality Group is the successor to the former Stormont ...
Kissimmee, Fla., Resort Faces Lawsuit for Death of Man Who Ate China Berries / May 2001
February 28, 2001
Hotel Online News for the Hospitality Executive Kissimmee, Fla., Resort Faces Lawsuit for Death of Man Who Ate China Berries By Leslie Berkman, The Orlando Sentinel, Fla. Knight Ridder/Tribune Business News May 5--KISSIMMEE, Fla.--The bright yellow berries gleaming in the Florida sun captivated Henry Elrod II. The berries adorned trees at the Star Island Resort, where in April 1999 Elrod brought his family for a vacation and to celebrate his 47th birthday. Elrod loved the berries. He munched on them through his 19-day visit and was so smitten that he carried "a big old Zip-Loc of them" back to his Frankfort, Ky., ...
AAA Standards vs Guests' Expectations / Harry Nobles / May 2001
February 28, 2001
Hotel Online Special Report AAA Standards vs Guests' Expectations E-mail: hospsvc001@aol.com How closely do AAA 4 and 5 Diamond service standards match the expectations of your guests? Are there any inconsistencies? In my opinion, AAA has done a very creditable job of identifying the services expected at 4 and 5 Diamond lodgings. While I do not agree with all of them now, and did not agree with all of them when I helped create the AAA Diamond Ratings Guidelines, I do believe the service standards generally represent guests expectations. Over time, the AAA standards have kept pace with a rapidly ...
