Four Trends for Beyond Revenge Travel 2.0
Larry and Adam Mogelonsky | March 2, 2022
Although Pre-Pandemic Profitability Will Remain Elusive, the Industry Will Make Strides Toward Recovery in 2022
Fran Worrall | January 5, 2022
Coronavirus
#FirstRespondersFirst Partners With Marriott International to Provide Free Accommodations to Healthcare Workers on the Frontlines of the COVID-19 Pand
Marriott International, Inc. | April 9, 2020
NEW YORK - As the COVID-19 pandemic continues to have devastating impact, #FirstRespondersFirst announced today a partnership with Marriott International to support frontline healthcare workers with essential protective equipment, accommodations, child care, food, mental health support and other essential resources. As people are being asked to serve the public health by stepping back, frontline healthcare workers are being tasked with stepping forward, putting their own health -- and that of their families -- at risk. Beginning this week, Marriott and #FirstRespondersFirst will provide healthcare workers in New York City with accommodati...
Marcus Hotels & Resorts Announces Updates to Current Operations
Marcus Hotels & Resorts | April 9, 2020
MILWAUKEE - Marcus Hotels & Resorts®, a division of The Marcus Corporation (NYSE:MCS), is temporarily closing additional properties across its portfolio. This decision includes all of the following hotels owned by the Company that are currently still open, The Pfister Hotel in Milwaukee; The Platinum Hotel in Las Vegas; Hilton Madison Monona Terrace in Wisconsin; and the AC Hotel Chicago Downtown in Chicago. Additionally, with respect to the hotels that we manage for third-parties, we are working with the owners of those properties to temporarily close the hotels or transition management. “Our top priority in this unprecedented tim...
Condor Hospitality Trust Updates Actions Taken in Response to Changes in Economic and Industry Conditions Relating to COVID-19
Condor Hospitality Trust, Inc. | April 9, 2020
BETHESDA, Md. - Condor Hospitality Trust (NYSE American: CDOR) (“Condor”), owner of high-quality upper midscale and upscale hotels primarily located in secondary markets, today provided an update on measures taken to mitigate the impact on Condor and its hotels operations of recent changes in the general economic and industry conditions relating to COVID-19. Financial markets have been disrupted and there has been an industry-wide falling off of hotel occupancies. As a result, Condor is taking actions at the corporate and hotel levels including, but not limited to: Amending its Bank Credit Facility to provide extensions options out ...
For the First Time, DoubleTree by Hilton Reveals Official Chocolate Chip Cookie Recipe so Bakers Can Create the Warm, Welcoming Treat at Home
Doubletree by Hilton | April 9, 2020
MCLEAN, Va. - For the first time ever, DoubleTree by Hilton is sharing the official bake-at-home recipe for the brand’s beloved and delicious chocolate chip cookie, so at-home bakers can create the warm and comforting treat in their own kitchens. The warm chocolate chip cookie welcome is synonymous with DoubleTree hotels worldwide, and travelers look forward to receiving one, fresh from the oven, upon their arrival. DoubleTree cookies have a passionate fan following and a long history. More than 30 million are consumed every year, and the DoubleTree chocolate chip cookie even became the first food to be baked in orbit during experim...
Aimbridge Hospitality Responds to Covid-19
Aimbridge Hospitality | April 9, 2020
Aimbridge Hospitality’s leadership is taking decisive actions during this unprecedented time of the coronavirus crisis to support hotel owners and their properties, reduce costs, and maintain the well-being of associates and guests. “As we leverage our scale to add value for our owners during these unprecedented times, Aimbridge Hospitality is maintaining property support and activating resources,” said Dave Johnson, CEO of Aimbridge Hospitality. “We’re preparing for the long term, and reducing costs immediately starting with the corporate office and providing relief at the property level. Ensuring our own...
AHLA Supports Plan to Add Funds For Small Business Loans, Seeks Additional Action to Protect Hotel Jobs
AHLA | April 9, 2020
AHLA CEO says additional funding and further action needed by the Administration and Congress to save millions of hotel jobs and tens of thousands of small business hotels at risk WASHINGTON (April 8, 2020) – The American Hotel & Lodging Association (AHLA) today expressed support for plans by Senate Majority Leader Mitch McConnell and Speaker Nancy Pelosi to provide an additional $250 billion in loans for small businesses. In a letter sent to Congressional leadership today, AHLA urged Congress to make several updates to the CARES Act in addition to increasing the funding. AHLA also sent an urgent letter to the Federal Reserve and ...
SELECT Hotels & Resorts Offers Virtual Experiences
Travel Leaders Group | April 9, 2020
NEW YORK, April 7, 2020 - SELECT Hotels & Resorts, a competitive, luxury-added amenity program made up of the world's most distinguished properties, is now offering travelers access to unique virtual experiences they can enjoy no matter where they are in the world. From children's programs to cooking classes to livestream yoga and meditation, virtual offerings help keep communities connected while allowing individuals and families alike to make the most of their time at home. "Despite these uncertain times, people are still eager to stay connected," said Mike Heflin, Senior Vice President, Hotel Division, Travel Leaders Group. "We'r...
Global Business Travel Becomes The Latest Casualty of the Coronavirus Pandemic
The Global Business Travel Association | April 9, 2020
Alexandria, VA (April 9, 2020) — Business travel has become the latest casualty of the coronavirus pandemic by coming to a halt across the globe, according to the latest research conducted by the Global Business Travel Association (GBTA). This is the fifth poll that GBTA is releasing and the numbers are dire. To understand the coronavirus’s effects on business travel, GBTA conducted its fifth lightning poll among membership on April 1-4, 2020. GBTA received responses from almost 1,000 member companies throughout the world. View the entire poll results here. “With the spread of the coronavirus and many countries under quarant...
Message From Arne Sorenson, Marriott CEO: Our Continued Efforts: We Will Travel Again
Marriott | April 8, 2020
It’s been three weeks since I last communicated with you about the dramatic impact of COVID-19 on our business. Sadly, since that time, we’ve all borne witness to how this insidious virus is impacting our families, our communities and our very way of life. What we’re facing is daunting, but I am heartened by the moments of triumph in everyday acts of courage, humanity and love. Although these are trying times for us all, I remain optimistic that our world will thrive once again. Today, I want to let you know how we’re focused on supporting the communities where our associates live and work. I also want to provide you with an up...
How Well You Communicate With Employees During a Crisis Will Determine a Hotel’s Reopening Success
Beekeeper | April 8, 2020
By Andrada Paraschiv In just three months, the coronavirus spread from Wuhan, China, to every corner of the world. Everyone is affected by this global pandemic, and few industries have been as negatively impacted as hospitality and travel. As in any crisis, communication with employees is essential. With hotels closing daily and workers being furloughed, hoteliers are quickly realizing that they do not have effective communication processes in place to stay connected with their valued workforces. Although hotel companies are working diligently to triage this crisis the best they can, each are facing limitations. But there is some good news...
MGM Resorts’ Entertainment Partners Unite in Unprecedented Support for Company’s Employees During COVID-19 Crisis
MGM Resorts | April 8, 2020
LAS VEGAS (April 8, 2020) – MGM Resorts International (NYSE: MGM) today recognized the support of many of its resident entertainment partners who generously donated to the company’s Employee Emergency Grant Fund in support of those impacted economically by the coronavirus (COVID-19) pandemic. David Copperfield, Jay Leno, Bill Maher, Kathleen Madigan, David Spade, Boyz II Men, Brad Garrett, Carrot Top, Terry Fator, Ray Romano, Jabbawockeez, Shin Lim, Thunder from Down Under, Hans Klok, Australian Bee Gees, Fantasy and Bill Blumenreich Presents each showed their support for the MGM Resorts family this week with a donation to the fund....
The Impact of COVID-19 on the Global Lodging industry, 2020 – Major Players Using Loyalty Schemes to Create Value for Their Customer Base and In
| April 8, 2020
DUBLIN - The "Impact of COVID-19 on the Global Lodging industry: Hot Topic Brief - Issue 1" report has been added to ResearchAndMarkets.com's offering. COVID-19, commonly referred to as the Coronavirus, is dominating headlines the world over. The travel & tourism sector is suffering significant disruption and the lodging industry is very much impacted. This report provides insight into the current state of play, offers a look at potential future scenarios, and assesses the actions that lodging operators can take to mitigate the impact of COVID-19. Key Highlights Major players in the lodging industry are using their respecti...
Accor shelters Australia in fight Against COVID-19
Accor | April 8, 2020
Accor, the largest hotel operator in Australia and New Zealand, is providing vital shelter in the midst of the COVID-19 crisis. The company has transformed itself from providing a luxury service to crucial infrastructure, as Accor works with government authorities and community organisations, making its accommodation and services available to those most in need. Accor hotels are sheltering; Front-line health workers The homeless and disadvantaged Vulnerable families Returning residents who are required to go into quarantine for 14 days Accor Pacific’s Chief Operating Officer, Simon McGrath, said: “Welcoming, ...
Marketing Tips for the Socially Distanced Traveler
Larry Mogelonsky | April 8, 2020
By Larry Mogelonsky Whenever the pandemic subsides, fear and new social patterns might linger for quite some time after that in what could best be described as ‘post coronavirus stress disorder’ (PCSD). Such a mass behavioral shift dictates that hospitality will need to adapt yet again to meet any demand changes. While people will always want to vacation in far-off lands or visit new cities for business trips, the new normal of social distancing will result in many travelers developing a profound and lasting stigma against widely shared spaces including hotel lobbies, packed restaurants, communal office setups and even guestrooms in...
Crisis Resilience for the Moment: Risk Management & The Remote Worker
Paul West | April 8, 2020
By Paul West Now that everyone’s approach to risk management and crisis resilience is being challenged as never before, there is still much to consider in trying to maintain any sort of business continuity for most companies where doors are closed and revenues are interrupted while expenses continue to mount. Certainly things will continue to change as this paralyzing event also comes with a fluid time element that is indeed stressful to every individual and pushes the sanity button of each while enduring a self-imposed, financial shutdown that is concern for all with its impact on the overall economy. As we approach crisis resilience...
U.S and Canada Waterpark and Resort Trends in 2020
David J. Sangree | April 8, 2020
By David J. Sangree At the beginning of 2020, the continuing trend of two decades of growth was expected in the waterpark industry. Major projects will open throughout the United States in both the indoor and outdoor waterpark categories totaling over $1 billion in investment in 2020. Fourteen new standalone waterparks and one resort with outdoor waterpark are anticipated to open. The indoor segment will total square feet of new waterpark space in 17 properties. However, the recent outbreak of the COVID-19 pandemic has thrown the industry into uncertainty in 2020. This article reflects the projected growth for the waterpark industry as it ...
What to Do When a Guest or Worker in Your Hotel Is Diagnosed With Covid-19
Stacy Bercun Bohm | April 7, 2020
By Stacy Bercun Bohm and Daniel Miktus To address the ongoing coronavirus (COVID-19) pandemic, Governors and local officials have enacted countless emergency orders requiring individuals to stay in their homes except for certain essential activities, and ordering “non-essential” businesses to shut down. While some of the orders – particularly in South Florida – have required hotels to shut down except for certain guests including medical workers and emergency first responders, most of these orders exempt or except the hotel and lodging industry and its employees from these shutdown and stay-at-home measures. Regardless of whether y...
How to Make Working From Home Work for You
April 7, 2020
By Beatrice Venturini From a no-no to the new normal In his 2017 TED Talk, the British economist Nicholas Bloom jokes of how his mission to encourage working from home (WFH) was initially met with disparaging remarks like “shirking from home”, “working…remotely” or simply, “getting paid for not getting dressed”. He argued that WFH would save companies money, create more time for productivity and certainly reduce global pollution with less unnecessary travel. What was once a HR issue, essentially reserved for working mothers, has suddenly become an enforced modus operandi worldwide. In the last few weeks, companies big and s...
Recovery From Covid-19 in Spain
Sophie Perret | April 7, 2020
By Sophie Perret Half of all global tourism arrivals historically come to Europe; and, within Europe, Spain enjoys a disproportionate share of this visitation, with more than 80 million visiting the country yearly. Whilst the COVID-19 pandemic ravages Europe and takes a particularly heavy toll in Spain, it is important to evaluate how the reliance of this country on international visitation might shape the recovery of its two main urban markets once the pandemic subsides. The reliance on international demand has historically allowed hotel markets to yield room rates to a greater extent than is the case when demand is mostly domestic. Fo...
Quore Helps Hotel Properties Transition to Isolation Wards for COVID-19 Patient Overflow
Quore | April 7, 2020
Operations management platform enables hotels to support health and safety compliance for those looking to help communities in need Franklin, Tenn. - (April 7, 2020) - Quore, the leading provider of workflow management and productivity tools for hotels, today announced its Quore Aid Program for any hotel converting its property into a COVID-19 isolation ward or temporary medical facility. Quore has adapted its suite of solutions to allow for adherence to local and national healthcare guidelines to support housing facilities as they determine the right precautions each hotel isolation ward should follow in order to ensure the health and sa...
Key Indicators for Hospitality Marketing Professionals
HSMAI | April 7, 2020
By Kaitlin Dunn HSMAI hosts regular Executive Roundtable programs for senior hospitality professionals to meet and discuss relevant issues. Typically, these are face-to-face events, but due to the coronavirus, HSMAI hosted a Chief Marketing Officer Virtual Roundtable on March 31 that focused on the impact that COVID-19 is having on hotel marketing. Here are four key indicators that CMO participants said are helping to guide their strategies and future planning: 1. GOOGLE SEARCH TRAFFIC AND BEHAVIOR: One Virtual Roundtable participant said he’s heard that hotel search traffic is currently down 56 percent from last year. “That real...
Hilton and American Express to Donate Up to 1 Million Rooms to Frontline Medical Professionals During COVID-19 Crisis
Hilton | April 6, 2020
MCLEAN, Va. and NEW YORK, N.Y. - Hilton (NYSE:HLT) and American Express (NYSE:AXP) today announced that the companies, in partnership with Hilton’s ownership community, will donate up to 1 million hotel room nights across the United States to frontline medical professionals leading the fight against COVID-19. Beginning next week, Hilton and American Express will make rooms available without charge to doctors, nurses, EMTs, paramedics and other frontline medical staff who need a place to sleep, recharge or isolate from their families through the end of May. Hilton is initially working with 10 associations who collectively represent mor...
Boston & Cambridge Lodging Market: COVID-19 and Its Impact on Supply
Sebastian Colella | April 6, 2020
Pinnacle has revised projections for 2020 supply change in the Boston & Cambridge lodging market from +3.8% to now -14.4%. By Sebastian J. Colella Life across the United States has changed dramatically in the last four weeks. In Boston, and almost every other city in the country, hotel owners and operators have been forced to make the difficult decision to close temporarily while the country attempts to slow and contain the spread of COVID-19. In Massachusetts those decisions were partially made for them on March 31st. Governor Baker extended his order closing non-essential businesses in Massachusetts through May 4th. This exten...
In the Time of COVID-19: Top 5 Things You Need to Know Now in Hotel Digital Marketing
NextGuest | April 6, 2020
By Margaret Mastrogiacomo As we navigate unprecedented times during the COVID-19 pandemic, the world has put travel on pause. While everyone is social distancing, people continue to stay connected online through social media, FaceTime, video conferencing, and email. People are searching for an escape and for quality content to lessen their stress and enhance the quality of time at home. In light of this, many hotels can continue creating valuable and entertaining content across channels to stay connected with guests. If any marketing remains live at this time, the focus should be on brand awareness, with tasteful mess...
